IJ22565: "NO VM MANAGER DATA" STATUS DISPLAYED DUE TO INVALID UUID FORMAT

APAR status

• Closed as program error.

Error description

• The "No VM Manager Data" status is displayed in ILMT UI for
  some computers despite the latest (9.2.18) version of ILMT
  application, scanner and VMMAN tool. Computers are virtual
  machines hosted on VMWare ESXi 6.7.
  
  It turns out that the
  value of UUID from a local/guest hardware scan performed by CIT
  scanner does not match the value returned in vCenter. The
  initial three portions of the UUID appear to be mixed, e.g.:
  
  -
  CIT scan:
   <UUID>@@$$%%&&-!!**-^^..-####-############</UUID>
  -
  vCenter:
  
  <UUID>&&%%$$@@-**!!-..^^-####-############</UUID>
  
  where blocks
  of characters (!!,@@,##,$$,%%,^^,&&) stand for matching digits
  and numbers of an actual UUID.
  
  This discrepancy does not
  allow ILMT application to match VMs and calculate PVU
  values.
  
  TS003289686
  

Local fix

• No workaround.
  

Problem summary

• ****************************************************************
  *****************
  ERROR DESCRIPTION:
  
  The "No VM Manager Data" status is displayed in ILMT UI for
  
  some computers despite the latest (9.2.18) version of ILMT
  
  application, scanner and VMMAN tool. Computers are virtual
  
  machines hosted on VMWare ESXi 6.7.
  
  
  
  It turns out that the
  
  value of UUID from a local/guest hardware scan performed by CIT
  
  scanner does not match the value returned in vCenter. The
  
  initial three portions of the UUID appear to be mixed, e.g.:
  
  
  
  -
  
  CIT scan:
  
   <UUID>@@$$%%&&-!!**-¬¬..-####-############</UUID>
  
  -
  
  vCenter:
  
  
  
  <UUID>&&%%$$@@-**!!-..¬¬-####-############</UUID>
  
  
  
  where blocks
  
  of characters (!!,@@,##,$$,%%,¬¬,&&) stand for matching digits
  
  and numbers of an actual UUID.
  
  
  
  This discrepancy does not
  
  allow ILMT application to match VMs and calculate PVU
  
  values.
  
  
  
  TS003289686
  
  ****************************************************************
  *****************
  * EXPECTED RESULTS:
  * The issue does not occur.
  ****************************************************************
  * RECOMMENDATION: Apply appropriate update when available.
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  packages:
   | Update | ILMT 9.2.19
  ****************************************************************
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LIC METRIC TOOL

• Fixed component ID

  5724LMTEM

Applicable component levels