IJ21747: LMT CONSOLE SHOWS "WE ARE SORRY, BUT SOMETHING WENT WRONG" SINCE "(SYSTEMCALLERROR) - UNKNOWN ERROR (0)"

APAR status

• Closed as program error.

Error description

• The tema.log reports:
  "..
  00000024
  com.ibm.ws.webcontainer.webapp I SRVE0292I: Servlet Message -
  [tema]:.[FATAL]
  ActionView::Template::Error (Unknown error
  (SystemCallError) - Unknown Error (0) - /var/opt/IBM/LMT/ilmt/wl
  p/usr/servers/server1/apps/tema.war/WEB-INF/tmp/cache/A02/2C1/vi
  ews%2Fsoftware_installs_widget_0_true_0_en%2F5887e2c04c983629206
  d86835e34da4b):
  [" 172: end\r", " 173: \r", " 174: def
  summarize_software_installs_widget\r", " 175: cache
  summarize_software_installs_widget_cache_key do\r", " 176:
  summarize_software_installs(::SAM::SoftwareTitle,true)\r", "
  177: overview_summaries(::SAM::ComputerGroupRollup.current\r",
  " 178: .first(computer_group_id:
  User.current.computer_group_id), true)\r"]
  org/jruby/RubyFile.java:931:in `stat'
   uri:classloader:/META-INF
  /jruby.home/lib/ruby/stdlib/fileutils.rb:1339:in `lstat'
   uri:cl
  assloader:/META-INF/jruby.home/lib/ruby/stdlib/fileutils.rb:1258
  :in `exist?'
   ..."
  
  TS003121213
  

Local fix

• Currently problem appeared only on RedHat Linux installations.
  To temporarily correct the problem, please:
  - disable SELinux module
  - remove NOEXEC flag from the /tmp directory
  
  Permanent solution is provided in next ILMT release.
  

Problem summary

• ****************************************************************
  
  * ERROR DESCRIPTION:
  *
  * The tema.log reports:
  *
  * "..
  *
  * 00000024
  *
  * com.ibm.ws.webcontainer.webapp I SRVE0292I: Servlet Message -
  *
  * Ýtema¨:.ÝFATAL¨
  *
  * ActionView::Template::Error (Unknown error
  *
  * (SystemCallError) - Unknown Error (0) - /var/opt/IBM/LMT/ilmt/
  *
  * p/usr/servers/server1/apps/tema.war/WEB-INF/tmp/cache/A02/2C1/
  *
  * ews%2Fsoftware_installs_widget_0_true_0_en%2F5887e2c04c9836292
  *
  * d86835e34da4b):
  *
  * Ý" 172: end\r", " 173: \r", " 174: def
  *
  * summarize_software_installs_widget\r", " 175: cache
  *
  * summarize_software_installs_widget_cache_key do\r", " 176:
  *
  * summarize_software_installs(::SAM::SoftwareTitle,true)\r", "
  *
  * 177: overview_summaries(::SAM::ComputerGroupRollup.current\r",
  *
  * " 178: .first(computer_group_id:
  *
  * User.current.computer_group_id), true)\r"¨
  *
  * org/jruby/RubyFile.java:931:in `stat'
  *
  *  uri:classloader:/META-INF
  *
  * /jruby.home/lib/ruby/stdlib/fileutils.rb:1339:in `lstat'
  *
  *  uri:cl
  *
  * assloader:/META-INF/jruby.home/lib/ruby/stdlib/fileutils.rb:12
  *
  * :in `exist?'
  *
  *  ..."
  *
  *
  *
  * TS003121213
  *
  * **************************************************************
  *
  * EXPECTED RESULTS:
  * The issue does not occure.
  ****************************************************************
  * RECOMMENDATION: Apply appropriate update when available.
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  packages:
   | Update | ILMT 9.2.19
  ****************************************************************
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LIC METRIC TOOL

• Fixed component ID

  5724LMTEM

Applicable component levels