IJ17980: SCANNER ERROR 255 - COULD NOT LOAD A TRANSCODING SERVICE

APAR status

• Closed as program error.

Error description

• In BigFix console the "Run Capacity Scan and Upload Results
  (9.2.15.0)" fixlet shows "-1" under "Exit Code" column. The
  fixlet action script shows:
  
  ---
  Completed wait sh -c "'{parameter "homefolder" as
  string}/runcit_tlm_hw.sh' > '{parameter "logfilepath" as
  string}' 2>&1"
  
  Failed continue if {exit code of action = 0}
  ---
  
  It indicates failure of the "runcit_tlm_hw.sh" hardware capacity
  scan script. Manual test scan returns the following message and
  error code:
  
  ---
  # "/opt/tivoli/cit/bin/wscanhw" -c
  "/var/opt/BESClient/LMT/CIT/tlm_hw_config.xml" -o
  "/var/opt/BESClient/LMT/CIT/tlm_hw_TEST.xml"
  
  Could not load a transcoding service
  
  # echo $?
  255
  ---
  
  Additionally, under "/var/opt/BESClient/LMT/CIT" directory of
  BigFix client (assuming client ID 123456789) the
  "123456789_citlog.log" file contains software scan-related
  entries with the same error:
  
  ---
  [2019-07-01 00:00:00 UTC] "/opt/tivoli/cit/bin/wscansw" -c
  "/var/opt/BESClient/LMT/CIT/sw_config.xml" -i
  "/var/opt/BESClient/LMT/CIT/catalog.xml" -o
  "/var/opt/BESClient/LMT/CIT/123456789_cit.xml.work" -e
  "/var/opt/BESClient/LMT/CIT/123456789_citlog.xml"
  
  Could not load a transcoding service
  
  [2019-07-01 00:00:00 UTC] Catalog scan failed: scanner finished
  with errors (255)
  ---
  
  The "Could not load a transcoding service" message points to a
  CIT scanner library and issue with locale not set or set
  incorrectly.
  

Local fix

• No workaround.
  

Problem summary

• ****************************************************************
  
  * ERROR DESCRIPTION:
  *
  * In BigFix console the "Run Capacity Scan and Upload Results
  *
  * (9.2.15.0)" fixlet shows "-1" under "Exit Code" column. The
  *
  * fixlet action script shows:
  *
  *
  *
  * ---
  *
  * Completed wait sh -c "'{parameter "homefolder" as
  *
  * string}/runcit_tlm_hw.sh' > '{parameter "logfilepath" as
  *
  * string}' 2>&1"
  *
  *
  *
  * Failed continue if {exit code of action = 0}
  *
  * ---
  *
  *
  *
  * It indicates failure of the "runcit_tlm_hw.sh" hardware capaci
  *
  * scan script. Manual test scan returns the following message an
  *
  * error code:
  *
  *
  *
  * ---
  *
  * # "/opt/tivoli/cit/bin/wscanhw" -c
  *
  * "/var/opt/BESClient/LMT/CIT/tlm_hw_config.xml" -o
  *
  * "/var/opt/BESClient/LMT/CIT/tlm_hw_TEST.xml"
  *
  *
  *
  * Could not load a transcoding service
  *
  *
  *
  * # echo $?
  *
  * 255
  *
  * ---
  *
  *
  *
  * Additionally, under "/var/opt/BESClient/LMT/CIT" directory of
  *
  * BigFix client (assuming client ID 123456789) the
  *
  * "123456789_citlog.log" file contains software scan-related
  *
  * entries with the same error:
  *
  *
  *
  * ---
  *
  * Ý2019-07-01 00:00:00 UTC¨ "/opt/tivoli/cit/bin/wscansw" -c
  *
  * "/var/opt/BESClient/LMT/CIT/sw_config.xml" -i
  *
  * "/var/opt/BESClient/LMT/CIT/catalog.xml" -o
  *
  * "/var/opt/BESClient/LMT/CIT/123456789_cit.xml.work" -e
  *
  * "/var/opt/BESClient/LMT/CIT/123456789_citlog.xml"
  *
  *
  *
  * Could not load a transcoding service
  *
  *
  *
  * Ý2019-07-01 00:00:00 UTC¨ Catalog scan failed: scanner finishe
  *
  * with errors (255)
  *
  * ---
  *
  *
  *
  * The "Could not load a transcoding service" message points to a
  *
  * CIT scanner library and issue with locale not set or set
  *
  * incorrectly.
  *
  * **************************************************************
  *
  * EXPECTED RESULTS:
  * The issue does not occure.
  ****************************************************************
  * RECOMMENDATION: Apply appropriate update when available.
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is contained in the following maintenance
  packages:
   | Update | ILMT 9.2.18
  ****************************************************************
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  LIC METRIC TOOL

• Fixed component ID

  5724LMTEM

Applicable component levels