IBM Support

IJ11540: UNABLE TO LOG IN TO MAXIMO ANYWHERE AFTER DEVICE\SERVER TIMEOUT OCCURS

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Direct links to fixes

7.6.3.1-TIV-MAXANY-IFIX001
7.6.3.0-TIV-MAXANY-IFIX003
Maximo Anywhere 7.6.3.0 Interim Fix 002

 

APAR status

  • Closed as program error.

Error description

  • When attempting to log in to a Maximo Anywhere application
through a VPN\proxy or slow connection a timeout may occur
causing the login to fail with an invalid user name\password or
unauthorized error, or hang at the loading screen.

When this timeout happens between the device and the
mobilefirst server it leaves the device in an unstable state
preventing a correct login to the application.

Steps to reproduce:

1. Update the initOptions.js timeout to a lower value that will
timeout out before a succesful connection is made, for example
1 second (1000ms)

2. Rebuild\Deploy the Maximo Anywhere applications

3.  Attempt to login to the application, when the
timeout\disconnect occurs, and you try to log in again you
could be presented with one of the above errors, or become
stuck on the loading screen.

Expected Results:  To fall back to local authentication if
disconnected and be able to re-send the login successfully if
connected

Version:  Maximo Anywhere 7.6.2

Local fix

  • N\A

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* all                                                          *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* IJ11540 UNABLE TO LOG IN TO MAXIMO ANYWHERE AFTER            *
* DEVICE\SERVER TIMEOUT                                        *
****************************************************************
* RECOMMENDATION:                                              *
****************************************************************

Problem conclusion

  • fixed

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IJ11540
    • 

  • Reported component name
    MX ANYWHERE PLA
    • 

  • Reported component ID
    5725M39MI
    • 

  • Reported release
    762
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2018-11-26
    • 

  • Closed date
    2019-06-17
    • 

  • Last modified date
    2019-06-17
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    MX ANYWHERE PLA
    • 

  • Fixed component ID
    5725M39MI
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSPJLC","label":"Maximo Anywhere"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"762","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            17 June 2019
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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