What is the IBM Software Accelerated Value Program?
The IBM Software Accelerated Value Program is a premier support program that creates a dedicated partnership between IBM clients and their assigned support professionals. The trusted advisors from IBM can help clients improve system performance, minimize the risk of downtime, and escalate support issues as needed. The Accelerated Value Program enables clients by anticipating needs, advising solutions, and acting in the interest of your business success.
At the heart of Accelerated Value Program is the pairing of each client with an IBM expert who acts as their trusted advisor and single point of contact across IBM. Your advisor develops a deep understanding of your overall IT environment and business requirements to better anticipate your needs. Through that understanding, the advisor can work with you to facilitate faster software deployments and lifecycle management, risk mitigation, performance tuning and more, identifying ways to improve your environment and staff skill set.
Providing assistance to remove barriers to software adoption, and delivering knowledge and expertise.
Applying knowledge of your environment to build in-house competencies.
Reducing technical problems, performing advanced analysis, and minimizing the risk of implementation errors.