IBM Blue Diamond Enhanced Secure Support

 
 Blue  Diamond banner
 
Blue Diamond Enhanced Secure Support is an enhancement to standard remote software and hardware support. It adds additional layers of security and allows you to use a secure, Blue Diamond-dedicated portal to upload diagnostic data to IBM Support for problem determination.
 

Register for Blue Diamond

 

Register and set up your account
Getting Help

For technical issues, email us at sdsmsci@us.ibm.com

For general inquiries:

  • ask Blue Diamond at blued@us.ibm.com
  •  
  • Call Blue Diamond at 844-244-0853 (toll free)

Upon completion of your Blue Diamond Registration all future support uploads will be sent to the Blue Diamond Portal.

IMPORTANT NOTICE

Manual hardware diagnostic uploads

  • Contact your IBM technical support professional for guidance before you upload hardware diagnostic data.

 

 


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