Success stories

Case studies of how IBM helps its customers succeed

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3 column nested results data table.
Number Title Date
1.

Security First Insurance ... Analyzes content to prioritize, route and respond to high volumes of social media posts after a disaster

Analyzes content to prioritize, route and respond to high volumes of social media posts after a disaster
28 Oct 2013
2.

Security First Insurance deepens connection with policyholders ... IBM Content Analytics software builds bridge between social media posts and the claim process

Security First Insurance had mastered customer service through its call center and web portal but needed help with email and social media. Using IBM Enterprise Content Management software, the insurer enhances service to policyholders no matter which channels they use to get...
02 May 2013
3.

Security First Insurance deepens connection with policyholders ... IBM Content Analytics software builds bridge between social media posts and the claim process

Security First Insurance had mastered customer service through its call center and web portal but needed help with email and social media. Using IBM Enterprise Content Management software, the insurer enhances service to policyholders no matter which channels they use to get...
14 Feb 2013