Success stories

Case studies of how IBM helps its customers succeed

By client > Electricity Supply Board (ESB)

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1.

ESB cuts operational costs and enhances customer service ... Optimising business processes with a Lean Six Sigma initiative from IBM Global Business Services

IBM Global Business Services engaged with ESB to plan and conduct a Lean Six Sigma improvement programme spanning a range of customer-facing and back-office processes.
13 Dec 2010