Iizuka strengthens its capabilities as a core hospital in its region

IBM Lotus software supports better communication, information sharing and resident training

Published on 27-Mar-2013

"We compared Lotus Notes and Domino on 43 points against competitors’ products, including Microsoft Exchange which we had used previously, and the Lotus platform came out on top." - Hironori Hisakawa, Chief, Information Center Aso Corporation Iizuka Hospital

Customer:
Iizuka Hospital

Industry:
Healthcare

Deployment country:
Japan

IBM Business Partner:
Saibu Gas Information Systems

Overview

A company founded hospital operated by the Aso Corporation, Iizuka Hospital in Japan opened to the public in 1920. A core hospital in the Chikuho region of Kyushu, it has over 2,000 doctors, nurses, and staff. With 24 years as a clinical training hospital, it accepts 16 new residents a year. Residents must be well trained to meet the demands of their profession, and having well trained residents strengthens the hospital’s clinical abilities.

Business need:
Resident training by oral instruction and evaluations on paper was time-consuming and made records management difficult.

Solution:
Lotus e-mail and automated workflow enable better, timelier interactions and systematic training and evaluations.

Benefits:
Shared training and evaluation content helps avoid missed training elements and makes provision and assessment of training easier.

Case Study

A company founded hospital operated by the Aso Corporation, Iizuka Hospital in Japan opened to the public in 1920. A core hospital in the Chikuho region of Kyushu, it has over 2,000 doctors, nurses, and staff. With 24 years as a clinical training hospital, it accepts 16 new residents a year. Residents must be well trained to meet the demands of their profession, and having well trained residents strengthens the hospital’s clinical abilities.

Need for streamlined processes
The hospital trains residents while treating patients. Doctors trained through oral instruction, with evaluations recorded on paper. But this process was time-consuming and made records management difficult. When reviewing their processes, the medical staff learned of IBM Lotus Notes and Domino workflow capabilities. Lotus Domino can automate approval-driven processes through its built-in workflow and messaging engine that is available to applications. In order to create a more manageable training and evaluation process, Iizuka acquired IBM Lotus Notes and Domino software.

Information sharing to strengthen capabilities
Hiroyuki Oda, a General Medicine physician and Chairman of Iizuka Hospital ’s Sub-Committee on Junior Resident Training, explains: “We wanted to move to a new form of information sharing. We aim to strengthen our capabilities as a core hospital of our region by developing the Lotus Notes and Domino messaging and collaboration platform as an integrated portal for that purpose. And we want to use the workflow capabilities in the Lotus platform to help in training residents. In the 2011 interim report issued by Japan Residency Matching Program comparing resident training among non-university hospitals, our program ranked second in Kyushu and fifth in Japan. That’s good, but we always seek to improve.”

Selection of Lotus Notes and Domino was based on 43 points of comparison with competitors’ offerings, including Microsoft Exchange which the hospital previously used. IBM Business Partner Saibu Gas Information Systems recommended the Lotus software for its workflow capabilities, helped develop the new solution and created a tool to copy the hospital’s Microsoft Exchange mailbox to the Lotus Notes and Domino platform, enabling a smooth migration.

Transparency and better communication
Iizuka developed an application modeled on its resident training and evaluation process. This automated workflow spans and supports the steps and related sign-offs for each step in the process.

According to Oda, “Communication between the training doctors and residents has changed since the introduction of Lotus Notes and Domino. The workflow from training to evaluation has become visible, and we can now create evaluation charts without overlooking any procedures. Residents can check their evaluations to learn from them, and the hospital in future will analyze evaluations for ways to improve the curriculum and training methods.”

Evaluating Saibu Gas Information Systems as a partner, Hironori Hisakawa, Chief, Information Center Aso Corporation Iizuka Hospital, says: “We are grateful that the project has proceeded without schedule delays or problems. We will focus on support next. If groupware has a problem, the effect is large, but we expect very reliable support from Saibu.”

Benefits
• Making training and evaluation workflows visible helps ensure that evaluation charts don’t overlook any procedures.
• Reviewing contents of their own evaluations at any time helps guide residents’ further learning.
• Analyzing evaluations will generate insights for ways to improve the curriculum and training methods in future.

For more information
To learn more about IBM Lotus Notes and IBM Lotus Domino, please contact your IBM marketing representative or IBM Business Partner,
or visit these websites:
ibm.com/software/lotus/products/notes
ibm.com/software/lotus/products/domino

Products and services used

IBM products and services that were used in this case study.

Software:
IBM Notes, IBM Domino

Legal Information

© Copyright IBM Corporation 2013 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America March 2013 IBM, the IBM logo, ibm.com, Lotus Notes, and Domino are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at www.ibm.com/legal/copytrade.shtml. This document is current as of the initial date of publication and may be changed by IBM at any time. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.