HDI-Gerling expands customer services with IBM CICS software

Published on 13-Oct-2012

Customer:
HDI-Gerling

Industry:
Insurance

Deployment country:
Germany

Overview

In 2006, two long-established German brands merged to form HDI-Gerling, one of Germany’s largest insurers. The company offers comprehensive, custom-tailored insurance protection to corporate and private customers worldwide.

Business need:
To enhance customer services, HDI-Gerling needed to improve the interface into its Customer Information Control System (CICS) application and connect with a third-party pension management system.

Solution:
With IBM CICS Transaction Server and IBM SOAP for CICS software, the company built a Web service requester and provided the required connectivity.

Benefits:
The solution allows the company to improve the pension management services it offers to customers and reuse assets within the enterprise to deliver new functionality.

Case Study

In 2006, two long-established German brands merged to form HDI-Gerling, one of Germany’s largest insurers. The company offers comprehensive, custom-tailored insurance protection to corporate and private customers worldwide.

Challenge
HDI-Gerling had been maintaining a Customer Information Control System (CICS) application to provide customers with access to their print data. However, the CICS transaction gateway had a 32 KB message-size limit. To meet customer needs, HDI-Gerling sought a solution that would provide a straightforward interface into its existing CICS application. Moreover, to offer services for the German Riester supplementary allowance, HDI-Gerling needed a way to interact with the third-party system provided by IBM Business Partner COR&FJA AG.

Solution
HDI-Gerling implemented IBM® CICS® Transaction Server and IBM SOAP for CICS software to build a Web service requester and provide the required connectivity. The company used the existing description of the service in Web Services Description Language (WSDL) format and the Web services support in CICS Transaction Server and SOAP for CICS software to generate all required artifacts for transformation between Simple Object Access Protocol (SOAP) messages and C language or Common Business Oriented Language (COBOL) structures. HDI-Gerling also exposed its existing CICS business logic as a Web service that customers could invoke to retrieve a PDF from the system.

Benefits
• Allows the company to reuse assets within the enterprise and make them available to formerly incompatible customers
• Helps enable the company to extend its existing business logic and offer new functionality, with no coding required
• Permits the company to interact with the third-party system and offer better services for the supplementary allowance

For more information
To learn more about IBM CICS software, please contact your IBM marketing representative or IBM Business Partner, or visit the following website, ibm.com/software/cics.

Products and services used

IBM products and services that were used in this case study.

Software:
CICS Transaction Server

Legal Information

© Copyright IBM Corporation 2012 IBM Corporation Software Group Route 100 Somers, NY 10589 Produced in the United States of America October 2012 IBM, the IBM logo, ibm.com and CICS are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at: www.ibm.com/legal/copytrade.shtml. This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. THE INFORMATION IN THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided.