Business analytics for telecommunications

IBM business analytics software, services and best practices

IBM Business Analytics software delivers complete, consistent and accurate information that decision-makers in telecommunications companies trust to improve business performance. A comprehensive portfolio of business intelligence, advanced analytics, financial performance, predictive analytics and strategy management software provides telco executives with clear, immediate and actionable insights into current performance and the ability to predict future outcomes.

Marketing, customer service, product management, operations and finance departments can analyse, understand and align based on insight derived from a wide range of historical and real-time information. IBM Business Analytics software helps network operators find meaning in otherwise isolated data systems via powerful data mining, planning and reporting tools.

Past, present and anticipated future performance is revealed relative to products, consumer interests, market behaviors, usage patterns and consumer affiliations. These insights allow service providers to monetise behavioral patterns in customer data, increase customer acquisition and retention, personalise offerings and better manage infrastructure investments to align resources with customer demand.

Predict and prevent subscriber churn—while attracting new customers

Leverage dashboards and scorecards

Optimise customer service with dashboards and alerts

Analyse cross-platform advertising performance

Improve asset utilisation and optimise related labor costs

Popular telecommunications downloads

Call Centre Operations and SLA Monitoring Performance Blueprint
Blue Print - Online Demo
See how you can view metrics on up-to-the-moment call trends and dynamics, agent performance and service level agreement (SLA) performance in this Blueprint demo.

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