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Business Value of IBM Sterling B2B Integration Services

Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider.

In the second quarter of 2009, IDC began working with a cross sample of Sterling Commerce Managed Services (SCMS) customers to determine the return on investment (ROI) from their shift to a managed services offering for B2B integration. Through interviews with 11 SCMS customers across company sizes and geographies, we found the shift paid for itself in less than 12 months.

On average, for every $1.00 invested in SCMS, the companies in this study realized $3.57 in reduced costs, increased productivity, and other business benefits (see Table 1). Included in the findings are obvious savings benefits, including lower labor cost tied to cost avoidance as the volume of documents and the number of trading partners increased. In addition, customers also found they were able to improve their reliability, disaster recovery, and overall business readiness of their B2B operations as a by-product of their shift to SCMS.

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