The Forrester Wave: Omnichannel order management, Q3 2016
BM Named a Leader in Order Management
underscores the importance omni-channel merchants are placing on order
management systems to meet high shopper expectations and deliver
excellence in customer service. They can achieve this by orchestrating
complex order processing scenarios—from the point of capture, through
the supply chain, and to the point of fulfillment.
Read the report to:
the increased importance of an order management system to meet rising
customer expectations for "anytime, anywhere" order fulfillment.
how distributed order management, enterprise inventory, customer
service and store fulfillment have become key differentiators in order
Find out why IBM has been named a leader
for offering well-developed tools that drive inventory visibility, order
promising, distributed order management and call center support, as
well as supporting store applications.
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