The Forrester Wave: Omnichannel order management, Q3 2016

BM Named a Leader in Order Management

This report underscores the importance omni-channel merchants are placing on order management systems to meet high shopper expectations and deliver excellence in customer service. They can achieve this by orchestrating complex order processing scenarios—from the point of capture, through the supply chain, and to the point of fulfillment.

Read the report to:

  • Understand the increased importance of an order management system to meet rising customer expectations for "anytime, anywhere" order fulfillment.

  • Learn how distributed order management, enterprise inventory, customer service and store fulfillment have become key differentiators in order management.

  • Find out why IBM has been named a leader for offering well-developed tools that drive inventory visibility, order promising, distributed order management and call center support, as well as supporting store applications.

Fill out the form to download this Forrester report now.

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