The Total Economic Impact™ Of IBM Workplace Support Services

IBM commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying IBM Workplace Support Services. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Workplace Support Services on their organizations.

To better understand the benefits, costs, and risks associated with Workplace Support Services, Forrester interviewed and surveyed several customers with multiple years of experience using Workplace Support Services. It is a set of IT support technologies that enable organizations to move to a more omnichannel support environment.


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