White Paper - Transforming user IT support: bringing users and resolution closer together

Read the paper to find out how IBM’s right-to-left strategy can speed resolution, improve the user experience, and reduce costs!

Employing the right-to-left strategy helps reduce per-user costswhile improving productivity, resulting in a better user experience and a more efficient support model where problem avoidance can be realized over time.

Download this white paper to learn:

  • Understand the impact of current cost pressures on user support

  • Discover the the six components of the right-to-left strategy

  • Realize the benefits of implementing the right-to-left strategy

  • Assess your right-to-left maturity level

  • Learn about the steps you should take toward implementing the strategy

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