White Paper - Transforming user IT support: bringing users and resolution closer together
Read the paper to find out how IBM’s right-to-left strategy
can speed resolution, improve the user experience, and reduce costs!
Employing the right-to-left strategy helps reduce per-user
costswhile improving productivity, resulting in a better user experience and a
more efficient support model where problem avoidance can be realized over time.
Download this white paper to learn:
Understand the impact of current cost pressures on user
Discover the the six components of the right-to-left
Realize the benefits of implementing the right-to-left
Assess your right-to-left maturity level
Learn about the steps you should take toward implementing