Navigating the New Normal

We are all adapting to a new normal. Like most IBMers, our Washington, D.C.-based team is working from home to help slow the spread of Covid-19. Please know that we remain committed to helping you and your team build relationships with your clients and partners. Visit out support page for more information on how we can support you now.



Co-Creating the Future

With decades of industry leadership and global experience at all levels of government, we are here to help transform your strategies and implementations for the future.

The Center for Cognitive Government (CCG) is a resource for leaders in the public sector around the world to work towards creating a cognitive future. The Center brings clients and IBM leaders together in a setting that stimulates new ideas and introduces opportunities that the future may hold. We serve as a host for virtual and on-site customized briefings and presentations, client meetings, roundtable discussions, workshops and much more.





IBM Global Government Thought Leadership and Solutions

IBM’s thought leadership includes the Center for the Business of Government, the Institute for Business Value, the Analytics Solution Center, IBM's Government Solutions, IBM's US Federal Government page, and IBM’s Government and Regulatory Affairs. These programs also support global visitor’s interests and their challenges to engage citizens in both policy and practice.


Featured insights

Find below our latest industry news and topics. Explore all insights: Center for The Business of Government (CBG), IBM Institute for Business Value (IBV), IBM A3 Center.


Improving outcomes

Improving Outcomes in Government through Data and Intelligent Automation

by Partnership for Public Service, The IBM Center for The Business of Government 

Intelligent automation can be used for many tasks federal employees must spend hours to complete, particularly those involving paper forms and other written information.

Federal agencies

Making Federal Agencies Evidence-Based: The Key Role of Learning Agendas

by Dr. Kathryn E. Newcomer, Karol Olejniczak, Nick Hart

The Foundations for Evidence-Based Policymaking Act of 2018 includes a requirement that each agency develop an evidence-building plan to guide its research and evaluation efforts. This plan is often referred to as a “learning agenda.”

Covid-19 impact

COVID-19 and its Impact: Seven Essays on Reframing Government Management and Operations

by Dr. Rodney Scott, Eleanor Merton, Gurdeep Gill, Laura Goddeeris, Maya McKenzie, Richard C. Feiock, Robert Handfield, Sherri Greenberg, Tad McGalliard, Zachary S. Huitink

In fall 2020, the IBM Center for The Business of Government initiated a Challenge Grant Competition soliciting essays from academics and practitioners describing how government can best transform the way it works, operates, and delivers services to the public in light of the impact of this pandemic.

Silo Busting

Silo Busting: The Challenges and Successes of Intergovernmental Data Sharing

by Jane Wiseman

The COVID-19 pandemic has clearly demonstrated the importance and value of being able to share data quickly between levels of government.




COVID-19 Topics for Government & Education

Find thought leadership about the COVID-19 pandemic and learn how to respond to our clients' current needs.


Rethinking the workplace

The CHRO's guide to workforce re-entry: Rethinking the workplace

"Everything we do before a pandemic will seem alarmist. Everything we do after a pandemic will seem inadequate. This is the dilemma we face, but it should not stop us from doing what we can to prepare."
- Michael O. Leavit, former Secretary of the US Department of Health and Human Services, in 2007.

Reimagining service delivery

Reimagining service delivery: Emerging stronger with the new Dynamic Delivery model

The COVID-19 pandemic has disrupted lives and businesses. While there are signs of stabilization in many areas, what eventually emerges from the chaos will inevitably be a very different normal. Businesses are adapting to new ways of getting work done as they pivot from old patterns of work to new ways of working. More importantly, the pandemic has forced nearly everyone to reconsider how to deliver their transformation agenda in the new normal.

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A global conversation about mental health: Personal and professional insights from 32 hours of online collaboration

Because of COVID-19, much of the world's population has entered a new social regime. It ranges from distancing ourselves to total lockdown to protect the physical health of ourselves and our communities. However, while we do this, the resulting feelings of isolation and loneliness may slowly exacerbate a different health problem: the ongoing global mental health crisis.



Disaster Relief

AI Decision Support Demonstration


This video showcases IBM AI assisting an incident commander leading disaster management in a hurricane impacted metro area. AI embedded at each stage of the OODA loop accelerates the decision-making process, an IBM Research cognitive interface allows for accelerated exploration of relevant information, and bias detection and mitigation capabilities build confidence in AI as a decision support system. Together these capabilities enable the commander to move quickly from data to decisions, leveraging AI as a true decision-making partner.




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