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Questions & answers

Can I sign in even though I'm not registered for On Demand Community for IBM retirees?

On Demand Community for IBM retirees uses your IBM ID to verify your identity at registration. The IBM ID and password that you sign in with for On Demand Community is the same IBM ID and password you use for www.ibm.com.

When you sign in to On Demand Community, if our system does not have an On Demand Community profile for you, it will ask you to create one. On Demand Community for retirees requires you to provide some additional information to authenticate your identity that is distinct from information contained in your IBM ID and password account. In the future you will then be able to use your IBM ID and password to sign in to On Demand Community so that you can access all of the features of On Demand Community, such as the ability to track hours or download resources or apply for a grant.


Who can register for On Demand Community for IBM retirees?

On Demand Community for IBM retirees is limited to IBM retirees.


How do I register for On Demand Community for IBM retirees?

To register for On Demand Community for IBM retirees as a retiree, you must have an IBM ID and password. When you enter the site and see the welcome page for IBM retirees, you will be able to create an IBM ID and password if you don't already have one. Then you will be able to register with On Demand Community. If you already have an IBM ID and password simply sign in, On Demand Community requires you to provide some additional information to authenticate your identity that is distinct from information contained in your IBM ID and password account. In the future you will then be able to use your IBM ID and password to sign in to On Demand Community so that you can access all of the features of On Demand Community.

To create an IBM ID and password, you will be asked to enter an IBM ID (user name) and password of your choosing. You will also enter a security question that only you can answer, so that if you ever forget your IBM ID or password, we can confirm your identity and help you get access. You will also need to enter your name, contact information, and answers to some brief questions.

You will then be asked to set up your On Demand Community profile. You will need to enter your IBM serial number, the year of your retirement, and the last IBM location where you worked. You will be able to select options that will allow you to:

When you confirm and submit your registration, you will be asked to read and accept the Volunteer Engagement Agreement for On Demand Community. If you accept the agreement, your registration will be confirmed and you be granted full access to On Demand Community for IBM retirees features. These will allow you to track your volunteer hours and download On Demand Community for IBM retirees tools, resources, and assets.

If you choose not to accept the Volunteer Engagement Agreement, your On Demand Community registration will be cancelled and you will be returned to the welcome page for IBM retirees. However, you will still be able to use your IBM ID and password for other parts of ibm.com


My IBM ID does not seem to be working. What can I do?

Verify that you are using the correct IBM ID (an e-mail address) and that you are using the correct password. Your password is case-sensitive. On the Sign In page, there are options to help you retrieve a forgotten ID or password, or to change your password. If you have just registered with On Demand Community, there may be a slight delay before you can sign in, while our systems are updated with your records.


The information that displays when I try to create my On Demand Community profile is incorrect. How can I update it?

At the welcome page for IBM retirees, click Sign in. At the Sign in page, click My IBM Profile in the blue navigator at the left. Update your information there.


How do I contact the On Demand Community Help Desk?

You can contact the On Demand Community Help Desk at ccrpa@us.ibm.com

About On Demand Community for Retirees

Overview of On Demand Community

What On Demand Community means to employees and retirees

What on Demand Community means to the community

Questions & answers

What is On Demand Community?

On Demand Community is IBM's global volunteerism initiative supporting IBMers and the schools and community organizations where they serve. The program was launched in 2003 and attracts employees and retirees from around the world who access the program's resources, volunteer activities, and grants. Through On Demand Community, IBM is able to contribute expertise and technology to build and sustain strong communities. This is accomplished by building on the success and assets of IBM's award-winning program, such as Activity Kits, Success Stories, and Learning Guides which are core elements in this initiative. These resources have been enhanced and new resources have been developed to specifically meet the changing needs and demands of communities worldwide. More than simply a volunteering initiative, On Demand Community is a focused and coordinated effort intended to help IBM volunteers provide high quality solutions and assistance to their communities. IBM employees and retirees are able to volunteer as IBMers, with the resources of the company behind them. In doing so, they call attention to the company's basic brand attributes of innovation, expertise, and trust.


What resources are provided online as part of On Demand Community?

On Demand Community provides a vast array of training materials, stories, news and announcements, and resources to help IBM employees and retirees become more effective and informed volunteers. Offerings in the On Demand Community site include materials that can be used in schools, in community-based organizations or NGOs, or both.


What does IBM hope to accomplish with this initiative?

On Demand Community is responsive to community needs and diversity and, with the involvement of employees and retirees, contributes to helping the world work better. IBM volunteers are enabled to bring their own skills and passions into their communities and to apply innovation to helping solve problems and build a smarter planet. On Demand Community builds on IBM's tradition as a great company. It draws on a heritage formed during the days of both Watsons and sharpened over the ensuing 100 + years of the company.


How do I find out more about On Demand Community?

The On Demand Community site provides detailed information on the initiative and its programs. If you have additional questions which are not addressed on the site, contact your local IBM corporate citizenship manager.


How do not-for-profit organizations and schools find out about On Demand Community?

News about On Demand Community is shared through corporate and local communications, including social media outlets such as Citizen IBM and Twitter, and through the volunteers and community recipients themselves. A fact sheet describing On Demand Community for external distribution has been created for volunteers to print and provide to the not-for-profit or school where they are working. This fact sheet is available on the On Demand Community site under "About On Demand Community".


Are On Demand Community materials translated into other languages?

Yes. Localized versions of selected Activity Kits and materials are available in many languages. The number and range of Activity Kits that are translated continues to expand each year.


How has the success of On Demand Community been measured?

The goal of this initiative was to have broad participation by all employees, including executives. The initial target of 25,000 participants within the first two years was exceeded by 100%, with well over 50,000 registered in just two years. Participation and effort by volunteers was initially measured statistically in terms of the number of employees participating by IBM organization and geography, their cumulative number of volunteer hours, and their use of various tools. Within a year of launch, IBM retirees were given access to On Demand Community, and thus were included in the measurements.

In 2005, IBM asked the Points of Light Foundation to evaluate the program's impact on the schools and not-for-profits where IBM volunteers worked and used On Demand Community solutions. The formal evaluation effort concluded that On Demand Community was 'without peer' among corporate volunteerism programs. Ongoing evaluation includes tracking participation numbers and volunteer hours tracked; use of solutions and tools, media visibility; public and opinion leader recognition; and monitoring impact on individuals and organizations receiving services, where available. Improvements in their operation, services, expertise, and capacity, have been documented through volunteer success stories and testimonials. Other areas of focus include the recognition IBM receives from schools and community leaders - formal awards, published company rankings and informal testimonials.


What volunteer activities are available?

This is not pre-determined, because On Demand Community is designed to equip IBMers to make volunteering their own, applying their professional skills to local needs in support of their communities' schools and not-for-profit organizations.

On Demand Community provides support through Service Leader training and online tools available to plan and manage activities - whether single-day events or ongoing engagements. Its existing library of volunteer Activity Kits can provide the basis for service activities, or inspire new ones. Our goal is to help create options for anyone, anywhere who wants to be involved. On Demand Community provides an established platform for making this happen.

Here are two examples of how service activities might work:


What are the different ways I can volunteer?

There are different types of volunteer projects. Below are some examples:

  • Smarter Service Projects are projects centered around increasing understanding of and participation in IBM's Smarter Planet/City strategy. An overall local "smarter" service strategy helps to position IBM as committed to local community through tackling relevant issues. The strategy provides a basis of locally identified skills-based team projects.
  • Client or Business Partner Joint Projects are projects which enhance IBM's client and business partner relationships by mutually identifying and supporting local service projects. These projects will provide benefit to the community and an opportunity for client and IBM teams to work collaboratively.
  • National / Regional Partner Team Projects are projects created by national/regional partner organizations in collaboration with CC&CA liaison. The partner develops the framework and activities, and delivers to local chapters/organizations across the region or country for single large-scale skills-based team projects.
  • IBM Program Expansion Projects are projects developed from enhancing existing IBM sponsored programs (i.e., KidSmart, DiscoverE (formerly EWeek) , Technology camps, Diversity Network Groups, etc.). New input and/or ideas will also be provided by the program sponsor for additional ideas for individual or team, skills-based service projects.
  • Virtual Volunteering Projects are projects executed by teams, which use collaboration technologies to share IBMers' skills remotely with a community partner. Teams will provide leadership and expertise to identify a need and complete a project.
  • Team Projects are projects executed by teams, typically at a local community partner's location. Teams will provide leadership and expertise to identify need and complete a project. Through this opportunity, IBMers will raise awareness of local societal issues and ways to get involved.
  • Individual Projects are projects for individuals to support a volunteer effort of his/her choice. Projects are ideally skills-based and likely done locally with a community partner.

Can I use sites like Facebook and Twitter to promote my volunteer activities?

Yes. Social media sites are excellent ways to invite others to join you in volunteer activities. You can also find tips for using social media tools and websites, including a hashtag directory. Be sure to join On Demand Community's social media venues.

Follow On Demand Community on Twitter and read the latest inspiring volunteer stories and impact happening by IBMers around the globe.


Can any IBMer volunteer?

All full-time and part-time IBM employees, employees of wholly owned subsidiary companies of IBM, supplemental employees, and IBM retirees are encouraged to volunteer. Contractors and vendors are permitted to access the On Demand Community site and browse it. At the present time, however, they are not permitted to register on the site or to download materials for use in volunteering. They can however join IBM community volunteer efforts as a team member, if their management has approved.


Are IBMers required to volunteer?

No, IBMers are not required to volunteer.


Can I select any organization at which to volunteer?

For the most part, yes, you can select the organization that matches your interest. As described in the Volunteer Engagement Agreement, an eligible organization is a not-for-profit organization or an accredited, not-for-profit school (private or public). The organization or school must not advocate, support, or practice discrimination in any way, whether based on race, religion, national origin, language, sex, sexual orientation, age, or physical disability. It must not be a political organization or one that provides support to political parties or candidates for political office.


Are there organizations not able to participate in this global initiative?

As described in the Volunteer Engagement Agreement, an eligible organization is a not-for-profit organization or an accredited, not-for-profit school (private or public). The organization or school must not advocate, support, or practice discrimination in any way, whether based on race, religion, national origin, language, sex, sexual orientation, age, or physical disability. It must not be a political organization or one that provides support to political parties or candidates for political office. There are also specific guidelines for our grants program.


Can I choose what online resources on On Demand Community I provide the organization or school at which I'm volunteering?

Yes, you can select from a substantial list of resources, called Activity Kits, that we believe can help you make a significant impact in the school or not-for-profit organization you select. These are proven assets based on our experience in the communities. We continue to improve on existing resources and create new ones over time. Also, if volunteers have ideas for new Activity Kits that can bring benefit to our communities, we will consider these requests as well. Send those requests to ccrpa@us.ibm.com


Do I need specific training to volunteer?

To help enable you to be most effective, we do provide online resources – materials and training. We can even help you identify the type of volunteer opportunity that meets your needs if you have not already considered one. To utilize this feature, make sure your volunteer profile is up-to-date and complete. This provides us the best information with which to provide you available opportunities that meet your needs.


How big a commitment is required?

You can volunteer as much or as little as you wish. We have options for those who want to volunteer anywhere from one hour per year to one hour per week. We want to make it as easy as possible for employees and retirees to volunteer and have a number of offerings that accommodate different schedules.


Do employees get time off to volunteer?

IBM employees who do volunteer will not be paid for their time. The company encourages managers to work with employees so they can be strong contributors in both the workplace and the community. IBM has a workplace flexibility policy that can be used by employees to develop time for volunteer activities, while taking into account the needs of the business. Workplace flexibility means varying your daily arrival time or arranging your work week hours within limits established by local management. If you want to discuss your work/life issues with someone, contact your manager.


Are IBMers or retirees covered by insurance while volunteering or traveling to and from volunteer activities?

No, IBM does not provide insurance in connection with volunteer activities, other than normal medical, dental, and life insurance held by the employee or retiree. The Volunteer Engagement Agreement, which every volunteer must accept when they register with On Demand Community, states this. You may want to ask the not-for-profit organization or school whether you will be covered under its insurance.

Before committing to volunteer, you should assess whether you are comfortable with what you are being asked to do, and the conditions in which you will be doing it. If you have any concerns, you should not volunteer with that organization.


When I volunteer, are my travel expenses (i.e., mileage, parking, meals, etc.) reimbursable?

When you volunteer, you are doing so on your own time. IBM does not require employees to volunteer, nor do employees serve in an official capacity for IBM when they volunteer. Travel expenses incurred during volunteer work are not reimbursable.


Can I work as part of a team?

Yes. We encourage volunteers to pool their talents and energy to make an even greater impact in the school or not-for-profit organization of their choice. Sort for volunteer activities available near you that are team based.


Can my family participate in On Demand Community?

We encourage IBMers to volunteer and engage their families in volunteerism, but only the IBMers can access the On Demand Community.


What form of recognition does On Demand Community provide?

On Demand Community highlights the volunteer efforts of IBMers and retirees by showcasing a Volunteer of the Month and presenting Success Stories that describe how volunteers are using On Demand Community resources to make a difference. Also IBM employee volunteers are eligible to apply annually for the IBM Volunteer Excellence award. The nomination form can be found on the On Demand Community site.


How does the Community Grants program work?

Volunteers who track their hours on On Demand Community and meet certain eligibility criteria can apply for grants of cash or technology to be awarded to the schools and community organizations where they volunteer. The community grant program recognizes the involvement of IBM employees and retirees who volunteer their time and skills generously in their local communities. Both individual and team grants are available.


I'm an IBM employee with a utilization target. Does volunteering count towards my utilization and how do I track these hours?

No, volunteering does not count towards an employee's utilization target. IBM managers, however, are to work with employees to enable flex time to accommodate volunteer opportunities with the needs of the business.


What is the role of the corporate citizenship manager and IBM executives who help represent IBM to the community?

The corporate citizenship manager and IBM executives - including the senior state/location executive in the U.S. and Canada, or the country general manager, regional director and so forth in non U.S. locations - may play various roles in On Demand Community. Their roles may include being the focal point for not-for-profit organizations and schools, as well as for IBM volunteers involved in the On Demand Community strategy. For example, corporate citizenship managers and IBM executives may work together to recruit interested IBMers for programs, identify good partners in the community, and help refine existing and/or develop new offerings.


Can any not-for-profit organization or school receive anything they want - whether it's technology or cash from IBM?

No. We do not have a limitless supply of technology or cash available to meet every request. However, we have a substantial menu of offerings that we believe can help volunteers make a significant impact in the school or not-for-profit organization they select. These Activity Kits and Learning Guides are proven resources based on our experience in the communities, and we plan to continue to improve on existing resources and create new ones.