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University of Toronto   York University  

Project 1122 - Business Automation On-the-Go

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Running from 2020 to present

Business Automation On-the-Go

Despite the ready availability of business automation products, much of everyday work continues to be managed outside of these through labor intensive and time-consuming interactions. Email remains the mainstay among numerous office productivity tools. Yet there is no direct link between these ad hoc work streams and existing automations.

Borrowing methods from state-of-the-art Process Mining and Natural Language Processing literature, individual email messages will be collected and analyzed for key features to derive intent. It can then be leveraged by IBM Automation to automatically handle the email and allow for better management of an employee's time and tasks.

Public Impact Statement:

Borrowing methods from state-of-the-art Process Mining and Natural Language Processing literature, individual email messages will be collected on the fly, broken down and analyzed for key features which will be matched with an existing taxonomy to derive intent. This derived intent can then be leveraged by IBM Automation to allow for better management of an employee's time and tasks.

In order to facilitation the automated selection and processing of emails, the solution has the following primary areas: (1) determine intent of an email exchange between two or more people, and (2) identify and orchestrate work for the corresponding people.

The research focuses on leveraging the power of IBM Watson Orchestrate to identify and initiate the work, and IBM Automation Workstream Services to manage it.

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Research team:

  • IBM Project Lead (RCL): Sebastian Carbajales, IBM
  • IBM Project Lead (RCL): Allen Chan, IBM
  • IBM Manager (RCM): Ed Lynch, IBM
  • IBM Sponsor (RCS): Allen Chan, IBM
  • IBM Contributor (RCC): Yazan Obeidi, IBM
  • IBM Contributor (RCC): Shayne Lin, IBM
  • IBM Contributor (RCC): Sebastian Carbajales, IBM
  • IBM Contributor (RCC): John Green, IBM

Institution:

University of Toronto    York University   

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