Get Started with a New Machine

  • Install VPN on Your Computer
    1. Visit the VPN setup page
    2. Log in with your w3 ID, then download and install CISCO VPN
    3. Launch the VPN software
    4. Enter the host name ciscovpn1.tl.ihost.com and login with your w3 ID

      Note: if you do not have VPN access, see the question "What should I do if I do not have VPN access" in FAQ.

  • Set Up an IBM Computer
    1. Visit IBM New Machine Setup page
    2. Choose your corresponding OS at the top-left corner.
    3. In home page under the search bar there is an instruction for getting started with your OS, follow each step to set up your machine.

      Note: AT&T Set Up Network Client could be skipped because it is meant for IBM U.S. In Canada we use CISCO which we are finished after step 1.

      Once the machine is finished the set up, there would be one software named IBM Standard Asset Manager which will do the verification about ITCS300.

New Virtual Machine Request

  • Create a Customer Care Online ticket
    • Site: Toronto
    • Category: Other
    • Problem Area: Other
    • Subject: New Virtual Machine Request
    • In the content specify the configurations (CPUs, memory, disk storage) and the reason why you need, also specify a host name as part of your VM host name.
    • For example, one can create a host name that called helloworld, then the VM host name is going to be helloworld.canlab.ibm.com. After the creation, the VM team will send you the credentials to login.

      Note: If you are requesting a windows VM, you need to provide the VM team with a MSDN license to activate your operating system. It is recommended to request a Linux VM because it is a license free operating system.

Setting Up an Android Device

Note: IBM Mobile apps support android devices with an OS version greater than Android 5. (Android 5 can be used but requires special encryption). To check the version of your device, open the phone's Settings and select "About phone". Then check the "Android version" field.

  • Install the IBM App Store
    1. Open Chrome and navigate m.dm/ibm
    2. Press start to be directed to the google Play Store.
    3. Press install for the MaaS360 MDM for Android App.
    4. Accept the prompts and install the app.
    5. Open the app and enter IBM in the Corporate Identifier field. Use your primary IBM email address in the field below it.
    6. Press continue and press Allow on the permission prompts.
    7. Log in using your IBM email and password. Use ibm.com for the field between the email and password.
    8. After pressing Continue and allowing the prompts that follow you should now have the IBM app store installed on your device. To browse the IBM Intranet use the Browser app that comes with Maas360.
  • Install Verse using Cloud Email
    1. Open the IBM app store.
    2. Navigate to and download the IBM Verse app.
    3. Install and accept any prompts.
    4. On the "I want to connect to..." screen, click "IBM Connections Cloud"
    5. Log in using your IBM email and password

Setting Up an iOS Device

Note: IBM Mobile apps support iOS devices with an OS version iOS 9 or higher. To check the version of your device, navigate to Settings > General > About. The "Version" field is the iOS version.

  • Install the IBM App Store
    1. Open Safari and navigate m.dm/ibm
    2. Press Continue and navigate through the install using your IBM email as your "Username" and ibm.com as the "Domain".
    3. Continue through the install pressing "Install", "Continue" and "Trust" as appropriate.
    4. Once MaaS360 is installed you may close Safari and wait for the IBM corporate app install prompts (Note: the prompts may take up to 15 minutes to appear).
    5. Press Install on the prompt. Press "Don't Allow" on the prompt asking for permission for MaaS360 to use your location while not using the app. Press Allow on Sending Notifications.
    6. Your device enrollment is now complete and you should have the IBM App store on your device. In addition, F5 (a VPN to connect to the IBM network) and the MaaS360 app will be automatically installed.
  • Install Verse using Cloud Email
    1. Open the IBM app store.
    2. Navigate to and download the IBM Verse app.
    3. Install and accept any prompts.
    4. On the "I want to connect to..." screen, click "IBM Connections Cloud"
    5. Log in using your IBM email and password