Machine Setup Questions:

  • How to set up an IBM Computer?

    1. Visit IBM New Machine Setup page
    2. Choose your corresponding OS at the top-left corner.
    3. In home page under the search bar there is an instruction for getting started with your OS, follow each step to set up your machine.

    Note: AT&T Set Up Network Client could be skipped because it is meant for IBM U.S. In Canada we use CISCO, see How to install VPN? for details. Once the machine is finished the set up, there would be one software named IBM Standard Asset Manager which will do the verification about ITCS300.

  • How to set up an Android Device

    Install the IBM App Store

    1. Open Chrome and navigate m.dm/ibm
    2. Press start to be directed to the google Play Store.
    3. Press install for the MaaS360 MDM for Android App.
    4. Accept the prompts and install the app.
    5. Open the app and enter IBM in the Corporate Identifier field. Use your primary IBM email address in the field below it.
    6. Press continue and press Allow on the permission prompts.
    7. Log in using your IBM email and password. Use ibm.com for the field between the email and password.
    8. After pressing Continue and allowing the prompts that follow you should now have the IBM app store installed on your device. To browse the IBM Intranet use the Browser app that comes with Maas360.

    Install Verse using Cloud Email

    1. Open the IBM app store.
    2. Navigate to and download the IBM Verse app.
    3. Install and accept any prompts.
    4. On the "I want to connect to..." screen, click "IBM Connections Cloud"
    5. Log in using your IBM email and password

  • Setting Up an iOS Device

    Install the IBM App Store

    1. Open Safari and navigate m.dm/ibm
    2. Press Continue and navigate through the install using your IBM email as your "Username" and ibm.com as the "Domain".
    3. Continue through the install pressing "Install", "Continue" and "Trust" as appropriate.
    4. Once MaaS360 is installed you may close Safari and wait for the IBM corporate app install prompts (Note: the prompts may take up to 15 minutes to appear).
    5. Press Install on the prompt. Press "Don't Allow" on the prompt asking for permission for MaaS360 to use your location while not using the app. Press Allow on Sending Notifications.
    6. Your device enrollment is now complete and you should have the IBM App store on your device. In addition, F5 (a VPN to connect to the IBM network) and the MaaS360 app will be automatically installed.

    Install Verse using Cloud Email

    1. Open the IBM app store.
    2. Navigate to and download the IBM Verse app.
    3. Install and accept any prompts.
    4. On the "I want to connect to..." screen, click "IBM Connections Cloud"
    5. Log in using your IBM email and password


W3 ID Related Questions:

  • What is my w3 ID?

    Your w3 ID is your IBM email, sometimes we call it Intranet ID.

  • How to create, change or reset my w3 password?

    The w3id password provides a single password for many IBM internal websites and applications.

    The process to create, change, or reset your password differs based on your access situation. If you have access to the IBM network, you can manage your w3id password by yourself. If you don't have access to the IBM network, you need to follow a different process to manage your password.

    Create/Reset password

    I'm connected to the IBM intranet

    1. Go to the w3id password update site.
    2. Click "Forgot password?".
    3. Enter your w3id (IBM primary email address) and click Reset Password.
    4. Follow the online steps for requesting a temporary 10 digit passcode (ex. 1234-567890) to access the change password form.
    5. After entering your temporary passcode, enter a new password, re-enter the new password, and then click Submit.

    A message confirms that you have submitted your change password request. An email is sent verifying you have successfully changed your w3id password.

    I'm not connected to the IBM intranet

    If you don't have access to the IBM network, you can reset your w3id password using an external URL and have the temporary 10 digit passcode (ex. 1234-567890) sent to your mobile device or IBM email.

    To have the passcode sent to your mobile device, your mobile number must be in your BluePages profile. If if isn't and you can't access the IBM internet to add it, your manager can add it for you. Your manager needs to sign in to the w3 homepage, go to your BluePages record, and click "edit this profile" at the top of the page.

    If you don't have access to the IBM network or to your email, reset your w3id password using the following steps:

    1. Go to the external URL.
      Note: If you forget the URL, you can find it by searching for "reset my w3id password" in Google.
    2. Click "Forgot password?".
    3. Enter your w3id (IBM primary email address) and click Reset Password.
    4. Follow the steps to send a temporary 10 digit passcode (ex. 1234-567890) to your mobile device.
      Note: The option to send the temporary passcode to your mobile device appears if your mobile number is in your BluePages profile.
    5. After entering your temporary passcode, enter a new password, re-enter the new password, and then click Submit.

    Notes:

    • You can only perform a password reset if you own the ID. Otherwise, your manager can do it.
    • The new password is sent to you and your manager or an alternate manager, if requested.
    • For security purposes, Help Desk agents can't retrieve passwords. Instead, they must send them via email.

    Change password

    I'm connected to the IBM intranet

    To change your w3id password:

    1. Go to the w3id password update site and log in using your w3id (IBM primary email address) and current w3id password.
    2. Enter your new password on the "Manage your w3id" page, re-enter your new password, and then click Submit.
      Note: If you want to change the w3id password for a Functional ID (FID) that you own, click the Manage ID's tab and select the FID to change its password.

      A message confirms that your change password request was submitted, and an email is sent verifying you have successfully changed your w3id password.

    I'm not connected to the IBM intranet

    If you don't have access to the IBM network, you can reset your w3id password using an external URL and have the temporary 10 digit passcode (ex. 1234-567890) sent to your mobile device or IBM email.

    To have the passcode sent to your mobile device, your mobile number must be in your BluePages profile. If if isn't and you can't access the IBM internet to add it, your manager can add it for you. Your manager needs to sign in to the w3 homepage, go to your BluePages record, and click "edit this profile" at the top of the page.

    If you don't have access to the IBM network or to your email, reset your w3id password using the following steps:

    1. Go to the external URL.
      Note: If you forget the URL, you can find it by searching for "reset my w3id password" in Google.
    2. Click "Forgot password?".
    3. Enter your w3id (IBM primary email address) and click Reset Password.
    4. Follow the steps to send a temporary 10 digit passcode (ex. 1234-567890) to your mobile device.
      Note: The option to send the temporary passcode to your mobile device appears if your mobile number is in your BluePages profile.
    5. After entering your temporary passcode, enter a new password, re-enter the new password, and then click Submit.

    Notes:

    • You can only perform a password reset if you own the ID. Otherwise, your manager can do it.
    • The new password is sent to you and your manager or an alternate manager, if requested.
    • For security purposes, Help Desk agents can't retrieve passwords. Instead, they must send them via email.

    For additional help, contact support.

  • What is a One-time passcode?

    This is a code that will authorize a device that has never been used to log into your IBM account before. The code will be sent to your email and expires 20 minutes after it's sent.

    As an alternative to email, you can add your mobile number to your w3 / Bluepages profile in the "Mobile number" field. This will enable you to receive the passcode via a Text / SMS message.

  • How should I authorize my device with IBM Verse through web browser?

    Symptoms
    When you login to your email through IBM Verse on a web browser, you may receive the following authorization request:

    Cause
    IBM has identified that your device has not been authorized. In this case, you will need to select an option to authorize your device with a passcode.

    Resolution
    To authorize your device on IBM Verse:

    Option 1 - IBM Notes App

    If you have IBM Notes App installed on your device:

    1. Select the Send passcode to my email option. You will be prompted to enter the remaining 6 digits of the IBM w3id passcode.
    2. Log into your email through the IBM Notes App and open the authorization email you received.
    3. Copy the 6 digit w3id passcode from the authorization email in the Notes App into IBM Verse on your web browser.

    If you do not have IBM Notes App installed on your device:

    1. Read the How to install and set up IBM Notes? FAQ.
    2. Access your external non IBM email inbox and find the IBM Confidential: New Lotus Notes ID email. Download the attachment. You will also find further instructions on how to set up IBM Notes in the email.

    Option 2 - Mobile Phone

    If your mobile phone number is on your BluePages:

    1. Select the Send passcode to my mobile phone option.
    2. Once you receive the text message with the remaining 6 digit code, you must enter the code into IBM w3id in the next 20 minutes.

    If your mobile phone number has not been added to your BluePages:
    1. Contact your IBM Manager, Jenn Collins (jennifer_collins@ca.ibm.com), and ask her to add your mobile number to your BluePages. You cannot access BluePages yourself unless your device is already authorized.
    2. After 24 hours, there will be a second authorization option to send your passcode as a text message to your mobile phone. Select the Send passcode to my mobile phone option.
    3. Once you receive the text message with the remaining 6 digit code, you must enter the code into IBM w3id in the next 20 minutes.


System Access (VPN) Related Questions:

  • Do I need VPN?

    You need VPN only if you need access to IBM internal systems. If you only need to check your IBM email on Verse, then the Verse App can be used and VPN is not required. See the question "How to check my IBM email inbox?" for details.

  • How to request VPN access?

    Contact your RCL to make a request through CASApp as follows.

    1. Go to CAS home page (https://cascanada.canlab.ibm.com) .
    2. Click Fellowship Projects to login to the CAS App.
    3. Click Search under People in top menu bar, then search and select the user you need to make request for.
    4. Under permission page there is a VPN Access section, select New Request and then click submit.

  • Install VPN on Your Computer

    1. Visit the VPN setup page
    2. Log in with your w3 ID, then download and install CISCO VPN
    3. Launch the VPN software
    4. Enter the host name ciscovpn1.tl.ihost.com and login with your w3 ID

    Note: if you do not have VPN access, see the question "How to request VPN access".

  • Got error: "Cisco AnyConnect Error Untrusted VPN Server Blocked". What should I do?

    1. When the error appears, Click the option Change Setting...
    2. This will show preferences tab, just un-check the box (Block connections to untrusted servers) then close the window.
    3. Once you close the window, Click the Connect button and be sure that the IP Address of Cisco AnyConnect is correct which is shown in the input box.
    4. Input your w3id and password e.g. (johndoe@ibm.com) then click OK.
    5. Look at the taskbar, you will notice that your connected to Cisco VPN when the icon of Cisco has a padlock on it.

Notes/Email Related Questions:


CASApp/Faculty Related Questions:

  • Where can I access CASApp?

    Go to CAS home page (https://cascanada.canlab.ibm.com) , then click Fellowship Projects to login to the CAS App.

  • Why do I get "Unknown Error" after logging in to CAS App?

    It can be due to certificates problem in the browser. Refer to the casappCertificateIssues.pdf for instructions how to fix it.

  • How to submit disclosures resulted from CAS Fellowship Projects?

    If you are a CAS Student or CAS Professor, discuss your idea with your RCL who will submit the disclosure on your behalf into IBM Think IP system. Once submitted, update CAS App to add this disclosure as a deliverable for your project.

    If you are a RCL, submit the disclosure idea into IBM Think IP System. Since IBM Business Partners are not part of the contract signed by IBM with Anaqua, CAS Students and CAS Professors who are IBM Business Partners does not have access to it. If you are part of the disclosure, then add yourself as an inventor as usual. If you are not part of the disclosure, still submit it on behalf of the CAS Students and CAS Professors and add yourself as a Non-Inventor in Step 4 of the Invention Disclosure Form. Refer to "How to submit disclosures resulted from CAS Fellowship Projects.pdf" for further details.

  • How to create my Bluemix account for faculty academic initiative?

    Log into OnTheHub (http://onthehub.com) using their school e-mail address. Bluemix accounts are verified against only school issued accounts (same for students). Click here for an image guidance.

    1. Click on the "Faculty/Staff" tab.
    2. Click on "Cloud" to select the area of study.
    3. Click on "Cloud Access" to get a list of available IBM tools available on the cloud.
    4. Click on "Bluemix" (if not selected automatically). Above the "Add to Cart" button (#6), faculty should see the word "Free".
    5. Click on the "Are you eligible?" tab underneath the IBM Bluemix icon. Verify that "IBM Bluemix PromoCode - 12 Month Trial - Cloud Access" is in your list of products. If so, proceed to the next step. If not, faculty will need to contact Kivuto, the OnTheHub provider, via e-mail or phone (access information via the Help menu at the top-right corner of the screen).
    6. Click on "Add to Cart" button. At this point, faculty will be able to request the appropriate number of licenses for the students.

    NOTE: Students can individually request access to Bluemix by logging onto OnTheHub using their school e-mail address. The only difference is that they would need to click on the "Students" tab in Step 1.