This tutorial walked students from Brock University's Goodman DASA group through the steps to discover users' needs, and to better understand problems they could be tasked with solving.
IBM Design Thinking is a scalable framework to help teams understand and deliver-continuously. You begin by making a conscious commitment, as a team, to prioritize your users over other, sometimes competing, business concerns. To move fast, you put in place a well-rounded, multi-disciplined team. This is essential to move faster and work smarter in service of your users. When empowered whole teams can reject or commit to ideas in real-time, possibilities become reality. And finally, you consider that everything is a prototype. Everything. This means your daily work artifacts and released, user-facing solutions. You restlessly reinvent, always keeping your focus on users' needs and the ever-changing technological landscape as an opportunity to re-think how a problem can be solved. The heart of IBM Design Thinking is a set of behaviors focused on discovering users' needs and envisioning a better future. We call it the Loop. The Loop is a continuous cycle of observing, reflecting and making. Through this workshop we will be taking you through all the necessary steps to better understand any problem that you are tasked with solving, as well as, to better discover your users' needs.