Q: When will I be confirmed for the event?
A: Confirmation emails will be sent out based on open seats in a track. Some registrants may receive a "pended" notice until an available seat can be confirmed. Please do not make any travel arrangements before you receive an official confirmation notice with more details. Your credit card will NOT be charged until after you are officially confirmed.
Q: When will my credit card be charged for the registration fee?
A: Your credit card will be charged after you are officially confirmed for the class - usually within 5 business days.
Q: Can I pay by method other than credit card?
A: If you would like to pay by check or other method, please contact our registration team at: mdotson@OmnienceEvents.com
Q: What does my conference fee cover?
- A: Your conference fee covers:
- Attendance in your confirmed Master Skills track.
- Breakfast and lunch Monday through Friday at the hotel.
- Afternoon break/snack daily.
- Receptions Monday - Wednesday night. More details will be announced closer to the event.
At this event, IBM will provide you with meals and drinks ("Amenities") to all attendees. The fair market value of the Amenities is estimated at $1132.38 US Dollars per person. We are providing this notice to assist you in ensuring that your acceptance of the Amenities is in compliance with your employer’s internal policies. If your receipt of the Amenities during your attendance and participation in the IBM Security Master Skills University presents an issue, please advise Joe Kessler at email@example.com.
Q: What is the cancellation/refund policy?
A: Should you need to change or cancel your registration, please send an email to mdotson@OmnienceEvents.com
- The following refund/substitution policy will be used:
- Cancellations on or before April 30th, there will be a full refund less $50 administrative fee.
- Cancellations on or after May 1st, or no-show to the event -- there will be no refund.
- Substitutions will be allowed for attendees from the same company (less $50 administrative fee).
Will there be a Master Skills University held in Europe, or is this the only one this year?
A: Yes, Master Skills University Europe will be take place at the Westin Grand Munich in Munich, Germany on September 9th – 13th. The registration website for this event will be live on April 1st.
Q: Can I switch my registration to someone else from my company?
A: Yes. Substitutions will be allowed for attendees from the same company (less $50 administrative fee). To make a substitution, please send a note to mdotson@OmnienceEvents.com
Q: Do I have to stay at the conference hotel?
A: No, the hotel room block at the Hilton Orlando Bonnet Creek Hotel is set up as a convenience so you can stay on property to take advantage of all the day and evening activities and not have to worry about getting back to another hotel. Attendees are responsible for making all their own travel/hotel arrangements.
The room block is now closed.
Q: I am an International Traveler. Can you help me with an invitation letter so I can get my visa?
A: Yes, please download the following document with instructions on how to request a visa invitation letter. We recommend you start this process as soon as possible as the visa process for your country may take several weeks to process after you obtain the invitation letter.
Q: Can I sign up for more than one track?
A: Each track is set up to be a continuous deep-dive on one security topic. To get full advantage of the training, attendees may select one track only for the week.
Q: Can I come for just one day?
A: No, there are no single day options. Attendees will get the most out of their track by attending the entire week.
Q: Do I need special identification to attend sessions?
A: All attendees will be provided with a name badge/colored lanyard when they check-in on first day. These should be worn and visible throughout the class and receptions.
Q: Can we get CE credits? Certification?
A: Participants will have the opportunity to earn an IBM Master Skills digital credential, part of the IBM Digital Badge program. IBM credentials are recognized, respected and valued globally in the IT industry. The IBM Digital Badge program enables you to easily and quickly share verified proof of your achievement both within IBM and externally. Where applicable, your IBM credentials are represented by a digital image that contains verified metadata describing your qualifications and the rigorous process necessary to earn them. We do not offer CE credits or other certifications.
Q: Do I need to bring a laptop?
A: To participate in labs, you will need to bring a laptop with an up-to-date browser.
Q: Will there be hands-on labs?
A: Yes, each track will include option to do hands-on labs either during or outside of class.
Q: What should we wear?
A: Business Casual is recommended. No sneakers please.
Q: What should we do with luggage on Day1 (which starts before check-in time), or on last day (which ends after checkout time)?
A: If you are staying at the Hilton Lake Bonnet Creek Hotel and your room is not ready when you check-in, you may leave your luggage with the concierge. You may also store your luggage with concierge on your check out date.
Q: Can I come early, or stay weekend after at the conference hotel?
A: Yes. And if you're staying at the conference hotel, they will extend the discounted room rate up to 3 days before and after the event, should you choose to stay and enjoy all the area has to offer. (based on hotel availability). Attendees are responsible for making any extended reservations and should direct questions to the hotel.
Q: Can I bring my family to the event?
A: Only confirmed attendees may attend any of the conference tracks, maintent, meals and evening functions. Accompanying spouses, guests, or children cannot attend any conference functions.
Q: Can my family and I take advantage of Walt Disney World® while I'm there?
A: A special Disney microsite has been set up just for this event for conference attendees and their guests that want to take advantage of proximity to the park. This site offers discounted advanced purchase sales ticket options for the Walt Disney World parks, valid 7 - days pre & 7 - days post event dates, too. For more information, visit https://www.mydisneygroup.com/ibmsec. This site will expire for Advance Purchase Sales on: May 13, 2018. Please direct any questions regarding Disney advanced purchases to the number on the Disney microsite for our event.
Q: If I am an IBM Business Partner, can I use a PartnerWorld event voucher towards this event?
A: Please see details below regarding use of valid PartnerWorld class vouchers.
PartnerWorld Voucher Instructions for Registration System
Business Partners with available PartnerWorld Class vouchers can use these vouchers to register for the IBM Security Master Skills University - Orlando. PartnerWorld vouchers offer a 50% discount off the tuition. To register with a PartnerWorld class voucher, enter the code “BPVOUCH” in the promo code field of the Payment section. You will then be prompted to enter your 8-digit PartnerWorld voucher number. You will also need to enter your credit card information to cover remainder of registration fee. Once your voucher number has been validated and your registration is confirmed, you will receive a 50% discount on the tuition for this event. Your credit card will not be charged until you are actually confirmed. If there is an issue with your voucher number, you will be notified via email and given opportunity to withdraw, or agree to be charged for full conference tuition.
Vouchers - Frequently Asked Questions
1. What is a PartnerWorld Class voucher?
PartnerWorld event/class vouchers offer a 50% discount off the tuition of eligible events.
PartnerWorld program vouchers are associated with a Business Partner's program level in PartnerWorld. Business Partners at the Silver, Gold and Platinum earn event/class vouchers, which can be used for select IBM events, including the Security Master Skills University. More information on the PartnerWorld program levels can be found at
2. What discount do I receive with a PartnerWorld class
PartnerWorld class vouchers offer a 50% discount off the published tuition for select IBM events. For the Security Master Skills University, your PartnerWorld event/class voucher will cover $297.50 USD of the total tuition ($595 USD).
3. How do I know if my firm has a valid PartnerWorld
Existing PartnerWorld members received their PartnerWorld program level vouchers in January 2019. Newly eligible PartnerWorld members and Business Partners who move up a program level will receive their vouchers in the first month following the quarter in which they achieved their entitlement. PartnerWorld Program vouchers are emailed to the Primary Relationship Contact (PRC) identified in your company's PartnerWorld Profile. More information on how to find and update your PartnerWorld Profile can be found at: htpps://www.ibm.com/partnerworld/page/pps_com_udp_faq
4. Who should I contact with questions regarding
Questions regarding the availability of vouchers at your firm should be directed to your Primary Relationship Contact (PRC). This person is identified in your PartnerWorld profile. Questions regarding your PRC can be directed to IBM PartnerWorld Contact Services: www.ibm.com/partnerworld/contact. If further assistance is needed regarding your vouchers, send an email to PWBEN@us.ibm.com.
5. How long will it take to validate my voucher?
After you submit your registration with voucher number, you will receive a “Pending payment” email. IBM will then validate the voucher number to ensure that it is available for use. Your registration will remain pending until the voucher is validated (usually 3-5 business days) AND until a seat can be confirmed in your selected track. Once you are officially Confirmed, you will be charged 50% of the tuition for the Security Master Skills University event. Please do not make any travel arrangements until you have receive an official confirmation email.
6. Can I combine my voucher with any other discounts for
No. PartnerWorld class voucher discounts cannot be combined with any other IBM discounts which might be available.
7. Can I give my PartnerWorld class voucher to one of my
customers or to another Business Partner?
No. PartnerWorld class vouchers may be used by any employee of your company, but cannot be transferred to your customers or to another Business Partner company.