Ng Wai Heng
Ng Wai Heng leads the consulting business at IBM Malaysia. He has over 20-years’ experience in consulting principally in the banking and financial services sector. He has consulted to leading financial institutions across the ASEAN region. Wai Heng has held leadership positions in leading consultancies such as CapCo, PwC and IBM. He is a trained professional accountant and a member of the Malaysian Institute of Certified Public Accountants. Wai Heng has a passion for animal welfare and champions the wellbeing of strays. He enjoys reading investigative journalism and fantasy novels.
IBM Asia Pacific
Business leader for IBM's Process Services and Re-engineering business across Asia Pac. Directly responsible the P&L,sales, consulting and delivery of cognitive enterprise transformation solutions across Finance, Procurement, Talent and Industry specific process areas as part of the IBM Asia Pac leadership team.
Deep BPO domain knowledge combined with an entrepreneurial leadership style. Rich experience in transforming Business Services for large enterprises by using the power of people, process, technology and governance. Engaged in developing several industry leading best practices around Process Optimization, Analytics, Cognitive Computing, Shared Services Strategy, Target Operating Model, BPaaS and ‘Consult to Operate’ strategies. Driver of business outcomes for clients in healthcare, high tech, manufacturing, internet, CPG, telecom and services industry. Certified PMP, certified LSS Greenbelt, and trained MBB.
Neeraj had been in a series of successful leadership roles while leading large teams while based in US and Asia. Has played in key role in developing Process transformation capabilities at IBM’s BPO business. Regarded in the industry as a thought leader, innovator, influencer, speaker and recognized as an opinion maker on Enterprise transformation, BPO, Customer-to-Cash and Finance globally.