The View Console Service History is used to review or close problems that are discovered by Problem Analysis. A problem is opened when Problem Analysis determines service is required to correct a problem.
To invoke this task, click on Service Management and then click on View Console Service History.
The View Console Service History window is displayed.
Figure 1. View Console Service History window
Each record of a problem includes detailed information about the problem and indicates whether the service required to correct the problem is still pending (Open), is already completed (Closed), or no longer needed (Closed).
View on the menu bar:
- Problem summary lists information about the problem and
what actions are needed to diagnose and correct it.Figure 2. Problem summary
- The Problem Analysis Panels show System name, Date, Time,
Problem Description, and Corrective Actions that a user can take.Figure 3. Problem Analysis
- Cancel exits this task and returns to the Trusted Key Entry Console.
Clicking Close on the menu bar brings up two options:
- Selected Problem changes the status of the selected problem to Closed.
- All Problems changes the status of all open problems to Closed.