Hardware messages

This task displays messages about hardware activity on the Trusted Key Entry workstation.

When the green 'Status OK' icon (lower left corner of the TKE Console), changes to the blue 'Status Messages' icon it indicates that a Hardware Message is pending. The message can be viewed by clicking on the Status icon or by invoking this task.

To invoke the Hardware Messages task, click on Service Management and then click on Hardware Messages.

Messages are listed from the oldest to the newest message, with the oldest message displayed at the top of the list.

Date: Displays the date the message was sent.
Time: Displays the time the message was sent.
Message Text: Displays the message.

Figure 1. Hardware Messages window

Hardware messages notify you of events that involve or affect the TKE workstation hardware or internal code.

To promptly view, act on, or delete messages:

Select a message, then click Details to display details.
Figure 2. Hardware Messages - details window
If messages details are available and intervention is required, perform the action recommended in the details.
To delete the selected message, click Delete.

A message is displayed until an action causes it to be deleted.

Some messages are deleted automatically after the message or its details are displayed, if available. These messages generally provide information only, and are deleted automatically because no further action is required.

Messages that require further action provide message details that include a recommended action. The message and its details remain available until it is deleted manually. This allows reviewing the message details to assist intervention. But the message must be deleted when its information is no longer required.

Deleting messages provides greater assurance that new messages will be displayed as they are received.