IBM Spectrum Copy Data Management transforms your IT infrastructure into an efficient, automated, and scalable data solution

IBM United States Software Announcement 216-388
October 25, 2016


Table of contents
OverviewOverviewPublicationsPublications
Key prerequisitesKey prerequisitesTechnical informationTechnical information
Planned availability datePlanned availability dateOrdering informationOrdering information
DescriptionDescriptionTerms and conditionsTerms and conditions
Program numberProgram numberPricesPrices


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At a glance
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Organizations of all sizes need to modernize their IT processes in order to enable critical new use cases, such as operational automation and integration of system-of-record data with cloud compute. They are equally challenged with improving management efficiencies for long established IT processes, including data protection, disaster recovery, reporting, and business analytics.

IBM Spectrum™ Copy Data Management is an IT modernization technology that focuses on making use of existing data in a manner that is efficient, automated, scalable, and easy to use to deliver the data access that is urgently needed to transform IT. IBM Spectrum Copy Data Management, in conjunction with IBM® storage arrays, delivers in-place copy data management that modernizes IT processes and enables key use cases with your existing infrastructure.



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Overview
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IBM Spectrum Copy Data Management V2.2.5 delivers the following benefits:

  • Automate the creation and use of copy data on existing storage infrastructure, such as snapshots, vaults, clones, and replicas.
  • Reduce time spent on infrastructure management while improving reliability.
  • Modernize existing IT resources by providing automation, user self-service, and API-based operations without the need for any additional hardware.
  • Simplify management of critical IT functions such as data protection and disaster recovery.
  • Automate test and development infrastructure provisioning, drastically reducing management time.
  • Drive new, high-value use cases, such as leveraging hybrid cloud compute.
  • Catalog and track IT objects, including volumes, snapshots, virtual machines, data stores, and files.
  • Deliver advanced insights into copy data environments across the enterprise, including protection recovery point objective and recovery time objective compliance reporting.
  • Integrate with Oracle, MS SQL server, and other databases to make database copying and cloning simple, fast, and efficient.
  • Deliver significant additional value through support for data masking, log management, and Oracle RMAN.
  • Support multivendor selection of storage arrays, including systems from IBM, NetApp, and EMC.
  • Scan and track snapshots in VMWare environments taken with IBM Spectrum Protect™ Snapshot.

Supported applications and databases include:

  • Oracle 11gR2 and Oracle 12c on a physical or virtual machine running one of the following operating systems:
    • Red Hat Enterprise Linux™ (RHEL)/CentOS 6.5+, RHEL/CentOS 7.0, or later
    • Oracle Enterprise Linux (OEL) 6.0+, 7.0+
    • SUSE Linux Enterprise Server (SLES) 11.0+, 12.0+
  • Microsoft™ SQL server 2008, and later, on virtual machines running on Microsoft Windows™ Server 2008, and later

Supported storage platforms:

  • IBM storage systems running IBM Spectrum Virtualize™ Software V7.3, and later, including IBM SAN Volume Controller, IBM Storwize®, and IBM FlashSystem® V9000
  • Storage systems running IBM Spectrum Accelerate™ 11.5.3, and later, including IBM FlashSystem A9000, A9000R, and IBM XIV®
  • Non-IBM storage systems (NetApp and EMC VNX)


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Key prerequisites
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Supported applications and databases include:

  • Oracle 11gR2 and Oracle 12c on a physical or virtual machine running one of the following operating systems:
    • Red Hat Enterprise Linux (RHEL)/CentOS 6.5+, RHEL/CentOS 7.0, or later
    • Oracle Enterprise Linux (OEL) 6.0+, 7.0+
    • SUSE Linux Enterprise Server (SLES) 11.0+, 12.0+
  • Microsoft SQL server 2008, and later, on virtual machines running on Microsoft Windows Server 2008, and later

Supported storage platforms:

  • IBM storage systems running IBM Spectrum Virtualize Software V7.3, and later, including IBM SAN Volume Controller, IBM Storwize, and IBM FlashSystem V9000
  • Storage systems running IBM Spectrum Accelerate 11.6, and later, including IBM FlashSystem A9000, A9000R, and IBM XIV
  • Select non-IBM storage systems (NetApp and EMC VNX)


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Planned availability date
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October 28, 2016



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Description
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IBM Spectrum Copy Data Management V2.2.5 includes support for the following copy data management use cases:

  • Copy management
  • Development and operations
  • Data protection and disaster recovery
  • Test and development
  • Hybrid cloud computing

Automated copy management

IT teams can leverage the core policy engine, catalog, and reporting of IBM Spectrum Copy Data Management to dramatically improve IT operations that rely on copies of data, including disaster recovery, testing and development, business analytics, and local recovery. IBM Spectrum Copy Data Management improves operations by using automated, service-level based copy policies that are consistent, reliable, and easily repeatable. This provides huge savings inoperating expenses. Without IBM Spectrum Copy Data Management, functions that rely heavily on copies are typically managed using a complex mix of scripts, tools, or other products not optimized for copy management. With IBM Spectrum Copy Data Management, you have a holistic, simplified approach that greatly reduces cycle time and frees staff to manage more productive projects.

Development and operations (DevOps)

Organizations are increasingly moving toward DevOps for faster delivery of new applications to market. For the first time, IBM Spectrum Copy Data Management enables your IT team to use their existing storage infrastructure to enable DevOps, helping to meet the needs of the development teams for rapid deployment of the infrastructure. IBM Spectrum Copy Data Management templates define the policies for infrastructure deployment and the whole system is accessible through the REST API, a fundamental requirement for DevOps. With IBM Spectrum Copy Data Management, DevOps teams get infrastructure as code. Rather than following legacy processes to requisition IT resources, developers include the infrastructure deployment commands directly within their development systems, such as Chef, Puppet, or IBM Bluemix®. Predefined scripts and plug-ins for popular DevOps tools simplify implementation.

Next-generation data protection and disaster recovery

Through its template-based management and orchestration of application-aware copies, IBM Spectrum Copy Data Management becomes a powerful solution for next-generation data protection and recovery. Compared to the slow restores of traditional backup, IBM Spectrum Copy Data Management enables IT to mount and instantly access copies that are already in the production storage environment. IBM Spectrum Copy Data Management catalogs all snapshots, replicas, and alerts you if a snap or replication job was missed or failed. Disaster recovery can be fully automated and tested nondisruptively. In addition, IBM Spectrum Copy Data Management can coordinate sending data via the AWS Storage Gateway to the AWS storage infrastructure. This provides a simplified, low-cost option for longer term or archival storage of protection copies.

Automated test and development

The speed and effectiveness of test and development processes are most often limited by the time it takes to provision IT infrastructure. Typical organizations take weeks to deploy infrastructure; even the most efficient can take several days. With IBM Spectrum Copy Data Management, test and development infrastructure can be spun-up in minutes, either on an automated, scheduled basis, or with push-button ease on demand.

Leverage hybrid cloud computing

IBM Spectrum Copy Data Management is a powerful enabler of the hybrid cloud, enabling IT to take advantage of cloud compute resources. IBM Spectrum Copy Data Management not only helps you move data to the cloud, it enables you to bring up live application environments that can leverage the less expensive, elastic compute infrastructure in the cloud. You can spin up workloads and then spin them back down reliably. This maximizes the economic benefit of the cloud by only using and paying for the infrastructure as needed.

IBM Spectrum Copy Data Management is a software platform that is designed to leverage the existing infrastructure in the IT environment and is easy to deploy. It works directly with hypervisor and enterprise storage APIs to provide the overall orchestration layer that leverages the copy services of the underlying infrastructure resources. IBM Spectrum Copy Data Management also integrates with AWS S3 for cloud-based data retention, as well as Puppet, IBM Bluemix, and others.

Section 508 of the US Rehabilitation Act

IBM Spectrum Copy Data Management is capable as of October 28, 2016, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be found on the IBM Accessibility website.



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Program number
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For Passport Advantage® (PPA)

Program number VRM Program name
5737-B34 2.2.5 IBM Spectrum Copy Data Management

For Advanced Administrative System (AAS)

Program number VRM Program name
5641-CD4 2.2.5 IBM Spectrum Copy Data Management 1 year Registration
5641-CD5 2.2.5 IBM Spectrum Copy Data Management 2 year Registration
5641-CD6 2.2.5 IBM Spectrum Copy Data Management 3 year Registration

Product identification number

IBM Spectrum Copy Data Management (for AAS)

Program PID number Subscription and Support Subscription and Support PID number
5641-CD4 SW Subscription and Support 1-year registration 5641-CD4
5641-CD5 SW Subscription and Support 2-year registration 5641-CD5
5641-CD6 SW Subscription and Support 3-year registration 5641-CD6


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Offering Information
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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage and Passport Advantage Express® website.



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Publications
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Publications for IBM Spectrum Copy Data Management are available in PDF documentation.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



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Technical information
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Specified operating environment

Hardware requirements

Supported storage systems

IBM

IBM Spectrum Copy Data Management V2.2.5 supports:

  • IBM Storwize V3700: 2072-12C, 2072-12E, 2072-24C, 2072-24E, 2072-2DC, 2072-2DE
  • IBM Storwize V5000: 2077-112, 2077-124, 2077-212, 2077-224, 2077-312, 2077-324, 2078-112, 2078-124, 2078-212, 2078-224, 2078-312, 2078-324, 2077-12E, 2077-24E, 2078-12E, 2078-24E, 2077-AF3, 2078-AF3, 2077-92F, 2077-12F, 2077-24F, 2077-AFF, 2078-92F, 2078-12F, 2078-24F, 2078-AFF
  • IBM Storwize V7000: 2076-12F, 2076-24F, 2076-524, 2076-624, 2076-AF6, 2076-AFF
  • IBM FlashSystem V840: 9846-AE1/9846-AC1, 9848-AE1/9846-AC1
  • IBM FlashSystem V9000: 9846-AE2/9846-AC2, 9848-AE2/9848-AC2
  • IBM FlashSystem A9000: 9836-415 and 9838-415
  • IBM FlashSystem A9000R: 9835-415 and 9837-415
  • IBM SAN Volume Controller: 2145-DH8, 2145-SV1, 2145-CG8, 2145-CF8, 2147-SV1
  • IBM XIV GEN 3: 2810-314, 2812-314

IBM Spectrum Protect Snapshot

Systems running IBM Spectrum Protect Snapshot for VMware V4.1.3, or later. IBM Spectrum Copy Data Management can query and catalog the copies created by IBM Spectrum Protect Snapshot for Virtual Environments.

NetApp

Any NetApp storage system model running specifically listed Data ONTAP versions operating in 7-mode is supported. The following versions of Data ONTAP are supported:

  • Data ONTAP 8.1.0, or later operating in 7-Mode
  • Data ONTAP 8.2.0, or later operating in 7-Mode
  • Clustered Data ONTAP 8.1, or later
  • Clustered Data ONTAP 8.2, or later
  • Clustered Data ONTAP 8.3, or later

EMC VNX

  • EMC Unity 300, 400, 500, 600 (All-Flash and Hybrid Flash)
  • EMC UnityVSA
  • EMC VNXe 1600 running software V3.1.3, or later
  • EMC VNXe 3200 running software V3.1.1, or later
Software requirements

VMware

IBM Spectrum Protect Copy Data Management is installed as a virtual appliance, it requires:

  • vSphere 5.1, 5.5, or 6.0
  • 64-bit dual core machine, or higher
  • Minimum of 32 GB memory
  • Minimum of 380 GB storage

Browser

IBM Spectrum Copy Data Management runs from a computer that has access to the installed virtual appliance.

  • Internet Explorer 11, or later
  • Microsoft Edge 20.10240, or later
  • Firefox 47.0, or later
  • Chrome 51.0.27, or later

Database integration

Oracle 11gR2 and Oracle 12c on a physical or virtual machine running the following operating systems:

  • Red Hat Enterprise Linux/CentOS 6.5, or later
  • Red Hat Enterprise Linux/CentOS 7.0, or later
  • Oracle Enterprise Linux 6.0, and above, 7.0, or later
  • SUSE Linux Enterprise Server 11.0,or later, 12.0, or later

Microsoft SQL server 2008, and later, on virtual machines running on Microsoft Windows Server 2008, and later.

Notes:

  • Oracle standalone, RAC, and ASM configurations are supported
  • IBM Spectrum Copy Data Management supports the Oracle Database 12c R1 multitenant option for backup or clone of a container database (CDB)
  • Recoveries of pluggable databases (PDB) are supported through RMAN

Amazon AWS Gateway

IBM Spectrum Copy Data Management supports the Amazon AWS Storage Gateway for offloading copies to the AWS storage infrastructure.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement. Read about the Electronic Support portfolio of tools on the IBM Electronic Support website.

You can also access the IBM Support Portal page and the online Service requests and PMRs tool for more support.

Planning information

Packaging

IBM Spectrum Copy Data Management is distributed through the internet. There is no physical media.

Direct customer support

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

Security, auditability, and control

IBM Spectrum Copy Data Management uses the security and auditability features of the operating systems software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is available through Passport Advantage and AAS. It is not available as shrink wrap.

For Passport Advantage (PPA)

Product Group: IBM Spectrum Protect

Product: IBM Spectrum Copy Data Management (5737-B34)

Product Category: Copy Data Management

For Advanced Administrative System (AAS)

Product Group: IBM Spectrum Protect

Product: IBM Spectrum Copy Data Management 1 year Registration (5641-CD4)

Product Category: Copy Data Management

Product Group: IBM Spectrum Protect

Product: IBM Spectrum Copy Data Management 2 year Registration (5641-CD5)

Product Category: Copy Data Management

Product Group: IBM Spectrum Protect

Product: IBM Spectrum Copy Data Management 3 year Registration (5641-CD6)

Product Category: Copy Data Management


Passport Advantage

For IBM Spectrum Copy Data Management (5737-B34)

Feature description Feature number
IBM Spectrum Copy Data Management License + SW Subscription & Support D1PPWLL
IBM Spectrum Copy Data Management SW Subscription & Support Renewal E0N0MLL
IBM Spectrum Copy Data Management SW Subscription & Support Reinstatement D1PPXLL
IBM Spectrum Copy Data Management Terabyte Monthly License D1PPYLL


IBM Spectrum Copy Data Management
5641-CD4 - IBM Spectrum Copy Data Management SW S&S 1-year registration

Feature description Feature number
Per Terabyte with 1 Year SW S&S 2162
Per 250 Terabytes with 1 Year SW S&S 2163

5641-CD5 - IBM Spectrum Copy Data Management SW S&S 2-year registration

Feature description Feature number
Per Terabyte with 2 Year SW S&S 2164
Per 250 Terabytes with 2 Year SW S&S 2165

5641-CD6 - IBM Spectrum Copy Data Management SW S &S 3-year registration

Feature description Feature number
Per Terabyte with 3 Year SW S&S 2166
Per 250 Terabytes with 3 Year SW S&S 2167

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

Extending coverage for a total of three years from the date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.

Charge metric

Program name Part number or PID number Charge metric
IBM Spectrum Copy Data Management 5737-B34 Per terabyte

Pricing examples

The following examples are provided to illustrate the customer's licensing requirements.


Note: Terabyte (TB) of storage available to the Program is Usable capacity. Usable capacity is the capacity after RAID parity and over-provisioning, before deduplication or compression. The program contains a report displaying the total usable capacity in the environment.

Scenario 1: The customer wants to use IBM Spectrum Copy Data Management, in conjunction an IBM Storwize V5000 storage array that has 50 TB of usable capacity.

The customer must obtain 50 per TB entitlements for IBM Spectrum Copy Data Management.

Product Description Storage Device Number of usable TB in the array Quantity of entitlement required
IBM Spectrum Copy Data Management IBM Storwize V5000 50 50
Total IBM Spectrum Copy Data Management entitlement     50

Scenario 2: The customer wants to use IBM Spectrum Copy Data Management, in conjunction an IBM Storwize V5000 storage array that has 50 TB of usable capacity and EMC Unity 300 storage array with 25 TB of usable capacity.

The customer must obtain 75 per TB entitlements for IBM Spectrum Copy Data Management .

Product Description Storage Device Number of usable TB in the array Quantity of entitlement required
IBM Spectrum Copy Data Management IBM Storwize V5000 50 50
IBM Spectrum Copy Data Management EMC Unity 300 25 25
Total IBM Spectrum Copy Data Management entitlement     75

Scenario 3: The customer wants to use IBM Spectrum Copy Data Management, in conjunction an IBM Storwize V5000 storage array that has 50 TB of usable capacity and EMC Unity 300 storage array with 25 TB of usable capacity. In addition the customer introduces an IBM SAN Volume Controller, which manages two IBM XIV storage arrays with 50 TB usable capacity each. IBM SAN Volume Controller has 40 TB of each IBM XIV storage array assigned to its storage pools.

The customer must obtain 155 per TB entitlements for IBM Spectrum Copy Data Management .

Product Description Storage Device Number of usable TB in the array Quantity of entitlement required
IBM Spectrum Copy Data Management IBM Storwize V5000 50 50
IBM Spectrum Copy Data Management EMC Unity 300 25 25
IBM Spectrum Copy Data Management IBM San Volume Controller 80 80
Total IBM Spectrum Copy Data Management entitlement     155


Terabyte

Terabyte is a unit of measure by which the Program can be licensed. A terabyte is 2 to the 40th power bytes. Licensee must obtain an entitlement for each terabyte of storage available to the Program.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available through Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures.

This program is licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. This program has one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

L-BEBY-ABNVSB

The program's License Information will be available for review on the IBM Software License Agreement website.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Software Support Handbook.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of three years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, through an announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Software Subscription and Support applies

Yes. Software Subscription and Support, also referred to as Software Maintenance, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this announcement is provided by the Software Subscription and Support offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice or electronic access into the IBM support organizations.

IBM includes one year of Software Subscription and Support with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, see the IBM Software Support Handbook. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For additional information about the Passport Advantage Agreement, go to the Passport Advantage and Passport Advantage Express website.

All distributed software licenses include Software Subscription and Support for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition, may be elected.

Variable charges apply

No

Educational allowance available

Yes. A 15% education allowance applies to qualified education institution customers.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a lawful, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to organizations that have IBM Systems. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, go to the IBM Electronic Support website.

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for organizations that are Electronic Service Agent tool-enabled to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean human intervention is not required to report errors.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either through the Internet (HTTPS or VPN) or modem to provide organizations a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into an organization's system.

For additional information, go to the IBM Electronic Service Agent website.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the IBM Electronic Support page.

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledge base. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or go to the IBM Electronic Support website.



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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required to access the IBM Passport Advantage website.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

Registered external customers and IBM Business Partners can access IBMLink for charges.

To view pricing information, go to IBMLink.

For software prices, select Look up IBM standard hardware and software prices (Price) excluding System z® products under Prices. Specify Price type, Search type, and Search value, then click Search.


Note: Enter program number in the Search value.

You can also contact your local IBM representative or IBM Business Partner for the applicable charges.


Program Name: IBM Spectrum Copy Data Management

Orderable Program Number: 5641-CD4

Feature description PID Feature code
1 YEAR SW S&S Per Terabyte Qty 1 5641-CD4 2162
1 YEAR SW S&S Per Terabyte Qty 250 5641-CD4 2163
Feature description PID Feature code
2 YEAR SW S&S Per Terabyte Qty 1 5641-CD5 2164
2 YEAR SW S&S Per Terabyte Qty 250 5641-CD5 2165
Feature description PID Feature code
3 YEAR SW S&S Per Terabyte Qty 1 5641-CD6 2166
3 YEAR SW S&S Per Terabyte Qty 250 5641-CD6 2167

Trademarks

IBM Spectrum, IBM Spectrum Protect, IBM Spectrum Virtualize, IBM Spectrum Accelerate and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Storwize, IBM FlashSystem, XIV, PartnerWorld, Passport Advantage, Express, Bluemix, AIX and System z are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

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Terms of use

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