IBM Maximo updates IBM Maximo for Transportation, IBM Maximo for Aviation MRO, and add-on products to extend capabilities to IBM Maximo Asset Management V7.6

IBM United States Software Announcement 215-365
September 8, 2015


Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications 


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At a glance
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IBM® Maximo® offering enhancements:

  • Improved warranty and depreciation management in IBM Maximo for Transportation V7.6.1
  • Inclusion of new security groups and role based user interfaces (start centers) for IBM Maximo for Aviation MRO V7.6.1
  • Additional capability to manage software configuration and improvised performance for IBM Maximo Asset Configuration Manager V7.6.1
  • Enhancements to the graphical assignment of work and work location in IBM Maximo Asset Management Scheduler V7.6.1
  • Enhanced ability to manage shared (pooled) resources in IBM Maximo Service Provider V7.6.1
  • New financial and supply chain functionalities in IBM Maximo Enterprise Adapter for SAP Applications V7.6 and IBM Maximo Enterprise Adapter for Oracle Applications V7.6
  • Full support of IBM Maximo Asset Management offering in IBM Maximo Archiving with InfoSphere® Optim™ Data Growth Solution V7.6 and IBM Maximo Archiving Adapter for InfoSphere Optim Data Growth Solution V7.6


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Order now
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For ordering, contact your IBM representative or an IBM Business Partner. For more information, contact the Americas Call Centers at: 800-IBM-CALL (426-2255).

Reference: YE001



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Overview
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IBM Maximo for Aviation MRO V7.6.1 delivers comprehensive lifecycle management and maintenance management for both rotary and fixed wing aircraft that helps organizations improve asset life, reduce aircraft downtime, and lowers the cost of ownership. In this release, the Build Data Integrator (BDI), the security groups, and role-based start centers are included in the installer. Maximo for Aviation MRO V7.6.0 will no longer be available for download. Organizations should use Version 7.6.1.

IBM Maximo Asset Configuration Manager V7.6.1 is an add-on to IBM Maximo Asset Management that uses a BDI rules engine to manage the configuration of the hardware and software for an asset. This release includes improvements to the performance of BDI, as well as versioning of preventative maintenance activities and enhancements to technical records application.

IBM Maximo for Transportation V7.6.1 provides enterprise asset management to improve the productivity of all types of transportation assets. Assets include fleets of cars, trucks, buses, locomotives, rail vehicles, and vessels. This release includes improvements to the management of asset warrantees.

IBM Maximo Asset Management Scheduler V7.6.1 is an end-to-end work management tool for IBM Maximo Asset Management. It allows planners and schedulers to view all work orders and preventive maintenance schedules graphically on a Gantt chart. This release includes an enhanced location-based graphical assignment on location and nested job plan costing.

IBM Maximo for Service Providers V7.6.1 is for organizations that provide asset management services to their customers in a single deployed instance. This release includes the ability to manage contracts for pooled (shared) management, SLA penalty fee billing, and customer waranty claim billing.

IBM Maximo Archiving with InfoSphere Optim Data Growth Solution V7.6 and IBM Maximo Archiving Adapter for InfoSphere Optim Data Growth Solution V7.6 help implement policy-driven archiving and data retention management in IBM Maximo V7.6 based products. IBM Maximo Enterprise Adapter for SAP Applications V7.6 and IBM Maximo Enterprise Adapter for Oracle Applications V7.6 deliver updated end-to-end integration between Maximo V7.6 based products and enterprise resource planning (ERP) solutions. One is available for SAP ERP 6.0 and one for Oracle E-Business Suite 12.



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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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September 11, 2015: Electronic download



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Description
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IBM Maximo for Aviation MRO V7.6.1 can help organizations that provide maintenance, repair, and overhaul services in the aviation market improve the performance of their operations. Maximo for Aviation MRO helps organizations:

  • Create and manage the lifecycle of maintenance programs.
  • Define and manage the lifecycle of maintenance programs.
  • Improve the scheduling of maintenance activities to reduce turnaround time.
  • Gain analytical insights through IBM Cognos® workspaces.

IBM Maximo Asset Configuration Manager V7.6.1 is an add-on to IBM Maximo Asset Management that provides configuration management of the software and hardware used for complex assets such as rail locomotives.

IBM Maximo for Transportation V7.6.1 provides enterprise asset management to improve the productivity of all types of transportation assets. Assets include fleets of cars, trucks, buses, locomotives, rail vehicles, aircraft, vessels, and related linear assets. The software helps organizations meet regulatory requirements, extend asset life, optimize parts management, reduce road calls, and increase planned maintenance.

IBM Maximo Asset Management Scheduler V7.6.1 is an end-to-end work management tool for IBM Maximo Asset Management. It allows planners and schedulers to view all work orders and preventive maintenance schedules graphically on a Gantt chart. Users can plan, schedule, dispatch, and track all work for all assets being maintained.

IBM Maximo for Service Providers V7.6.1 is for organizations that provide asset management services to their customers in a single deployed instance. This enterprise asset management software can improve operational efficiency, and ensure timely and accurate billing.

IBM Maximo Archiving with InfoSphere Optim Data Growth Solution V7.6 bundles IBM Maximo Archiving Adapter for InfoSphere Optim Data Growth Solution and InfoSphere Optim Data Growth Solution engine. It provides predefined archive and restore definitions for high growth IBM Maximo transaction data areas in work, service, asset, procurement, and business process management. These definitions can be configured to a specific Maximo configuration as well as extended to address extensions specific to your organization.

IBM Maximo Archiving with InfoSphere Optim Data Growth Solution preserves the data integrity of Maximo data and includes essential metadata, so that each archived business object represents an historical reference snapshot of business activity in Maximo. This immutable archive format supports data retention compliance. It also offers storage device independence and strategies to best leverage storage requirements. Ongoing, scheduled archiving allows tiered transactions between the production Maximo database and archived information.

IBM Maximo Archiving Adapter for InfoSphere Optim Data Growth Solution provides predefined archive and restore definitions for high growth Maximo transaction data areas in work, service, asset, procurement, and business process management. These definitions can be easily configured to your specific Maximo configuration as well as extended to address your specific extensions. They preserve the data integrity and includes essential metadata, so that each archived business object represents an historical reference snapshot of business activity in Maximo.

IBM Maximo Enterprise Adapter for SAP Applications V7.6 and IBM Maximo Enterprise Adapter for Oracle Applications V7.6 provide bidirectional, end-to-end connectivity between Maximo based products and SAP ERP 6.0 or Oracle E-Business Suite 12, respectively. The adapters simplify and accelerate Maximo deployment in the enterprise and support on-going real-time data exchange between Maximo and SAP and Oracle ERP systems. The adapters provide a library of predefined integrations supporting various business process integration scenarios for asset, work, material, procurement, human resources, and financials. Users can select the integrations that best suit their business scenarios to support their day-to-day operations. Predefined integrations can be easily extended and new integrations can be added with its intuitive, easy-to-use development, configuration, and deployment environment.

IBM Maximo Enterprise Adapter for SAP Applications V7.6 helps reduce and manage the cost of initial and ongoing integration between Maximo V7.6 based products and SAP ERP 6.0, and streamlines business processes spanning across Maximo and SAP ERP 6.0 through automation and real-time data exchanges.

IBM Maximo Enterprise Adapter for Oracle Applications V7.6 helps reduce and manage the cost of initial and ongoing integration between Maximo V7.6 based products and Oracle E-Business Suite 12, and streamlines business processes spanning across Maximo and Oracle E-Business Suite 12 through automation and real-time data exchanges.



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Program number
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Program number VRM Program name
5724-U18 7.6 IBM Maximo Archiving Adapter for InfoSphere Optim Data Growth Solution
5724-U18 7.6.1 IBM Maximo Asset Management Scheduler
5724-U18 7.6.1 IBM Maximo for Service Providers
5724-U18 7.6.1 IBM Maximo for Internal Service Providers
5724-Y90 7.6 IBM Maximo Archiving with InfoSphere Optim Data Growth Solution
5724-U28 7.6.1 IBM Maximo Asset Configuration Manager
5724-T00 7.6 IBM Maximo Enterprise Adapter for Oracle Applications
5724-T00 7.6 IBM Maximo Enterprise Adapter for SAP Applications
5725-U87 7.6.1 IBM Maximo for Aviation MRO
5724-U21 7.6.1 IBM Maximo for Transportation


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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website

http://www.ibm.com/services/learning/

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.



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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage



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Publications
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English and national language product documentation can be accessed from the following website

http://www-01.ibm.com/support/knowledgecenter/

English product documentation is also included with the program software and may be printed.

English publications will be available on the product's general availability date. National language publications will be available within 60 days of general availability. Refer to the Product Configuration Matrix link in the Availability of national languages section for additional information on translation of publications.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/



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Technical information
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Specified operating environment

Hardware requirements

Client workstation

  • Processor: Intel™ Pentium™ 2 GHz to 4 GHz
  • Main memory: 2 GB to 4 GB RAM

Administrator workstation

  • Processor: Intel Pentium 2 GHz
  • Main memory: 7 GB RAM
  • Hard disk space: Minimum 11 GB
  • Network connection between administrator system and middleware: 10 Mbit/s

Application software server

  • Processor: Intel Pentium (minimum) Single-Server Topology 2 GHz
  • Processor: Intel Pentium (recommended) Single-Server Topology 6 GHz
  • Processor: Intel Pentium (minimum) Multi-Server Topology 2 GHz
  • Processor: Intel Pentium (recommended) Multi-Server Topology 6 GHz
  • Hard disk space: 60 GB
  • Main memory: 8 GB RAM minimum
  • Main memory: 8 GB RAM recommended

Software requirements

Client workstations

Software:

  • Microsoft™ Windows™ 7.0, 8.1
  • Microsoft Internet Explorer 8.0, 9.0, 10.0, 11.0; Firefox 31; Google Chrome 36; Safari 7 (Macintosh only)
  • Adobe™ Acrobat Reader 8 or 9

Application server

This is the server where you install IBM WebSphere® Application Server Network Deployment or BEA WebLogic Application Server and, typically, where you deploy Maximo Enterprise Archive (EAR) files.

Hypervisors

AIX®:

  • Application Workload Partition (WPAR) in IBM AIX V7.1
  • IBM PowerVM® Hypervisor (LPAR, DPAR, Micro-Partition), any supported version
  • WPAR: Product installed in Global AIX Instance, executed in System Workload Partition in AIX V7.1
  • WPAR: Product installed in System Workload Partition in AIX V7.1

Linux™:

  • IBM PR/SM™, any version
  • IBM PowerKVM, any supported version
  • IBM PowerVM Hypervisor (LPAR, DPAR, Micro-Partition), any supported version
  • KVM in SUSE Linux Enterprise Server (SLES) 11
  • Microsoft Hyper-V Server 2012
  • Microsoft Hyper-V Server 2012 R2
  • Red Hat KVM as delivered with Red Hat Enterprise Linux (RHEL) and its Red Hat Enterprise Virtualization (RHEV) equivalent 6.0
  • Red Hat KVM as delivered with RHEL and its RHEV equivalent 6.5
  • VMware ESXi 5.1, 5.5, and 6.0
  • IBM z/VM® V6.1

Microsoft Windows:

  • KVM in SUSE Linux Enterprise Server (SLES) 11
  • Microsoft Hyper-V Server 2012
  • Microsoft Hyper-V Server 2012 R2
  • Red Hat KVM as delivered with RHEL and its RHEV equivalent 6.5
  • VMware ESXi 5.1, 5.5, and 6.0

Web servers:

  • IBM WebSphere Application Server V8.5, V8.5.5.3
  • WebLogic Server 12c, 12cR1, 12cR2

Database servers *

This is the server where you install database software to create and maintain your Maximo database. You are responsible for maintaining the database platform software.

  • Hardware:
    • Refer to the database vendor documentation for hardware specifications.
  • Software:
    • IBM DB2® 10.1, 10.5
      • Workstation or Enterprise Edition
      • Configured for TCP/IP support
    • Oracle V11g R2 Standard or Enterprise Edition
    • Oracle V12c Standard or Enterprise Edition
    • Microsoft SQL Server 2012 **
    • Microsoft SQL Server 2014 **
  • Report servers
    • Business Intelligence Reporting Tools (BIRT) 4.3.1
    • IBM Cognos Business Intelligence V10.2.1.1
  • Lightweight Directory Access Protocol (LDAP) support
    • IBM Tivoli® Directory Server V6.3
    • Microsoft Active Directory 2012, 2012 R2
  • Java™ support (browser)
    • Oracle Java SE Developmental Kit, Java Runtime Environment, Java Developmental Kit 7.0.55, 7.0.65, 7.0.67, 7.0.71, and 7.0.75
    • Oracle Java SE Developmental Kit, Java Runtime Environment, Java Developmental Kit (Mac OS X) 7.0 Update 55, 7.0 Update 65, 7.0 Update 67, 7.0 Update 71, 7.0 Update 75
  • Browser support
    • Internet Explorer 8, 9, 10, 11
    • Firefox 31
    • Google Chrome 36
    • Safari 7 (Macintosh only)
  • Mobile browser support
    • All browsers supported by IBM Maximo Asset Management V7.6
    • Native browser on Apple iOS devices (Apple iPhone, Apple iPod touch, and Apple iPad)
    • Native browser on devices running Android 4, or later

* IBM Maximo Archiving with Optim Data Growth Solution, IBM Maximo Enterprise Adapter for SAP Applications, and IBM Maximo Enterprise Adapter for Oracle Applications include support for non-IBM resources and IBM products that may be different from the support listed above.

** Microsoft SQL not suspported by the following:

  • IBM Maximo Asset Configuration Manager
  • IBM Maximo for Aviation MRO
  • IBM Maximo for Transportation

A complete listing of supported Software can be obtained at

http://www-969.ibm.com/software/reports/compatibility/clarity/index.html

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement. Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport
Access the IBM Support Portal
http://ibm.com/support
Access the online Service Request tool
http://ibm.com/support/servicerequest

Planning information

Packaging

This offering is delivered as electronic dowload from Passport Advantage. There is no physical media.

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.



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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio
To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit
http://www.ibm.com/partnerworld/wps/bplocator/

Product group: Maximo Asset Management

Product:

Program number Program name
5724-U18 IBM Maximo Archiving Adapter for InfoSphere Optim Data Growth Solution
5724-U18 IBM Maximo Asset Management Scheduler
5724-U18 IBM Maximo for Service Providers
5724-U18 IBM Maximo for Internal Service Providers
5724-Y90 IBM Maximo Archiving with InfoSphere Optim Data Growth Solution
5724-U28 IBM Maximo Asset Configuration Manager
5724-T00 IBM Maximo Enterprise Adapter for Oracle Applications
5724-T00 IBM Maximo Enterprise Adapter for SAP Applications
5724-U87 IBM Maximo for Aviation MRO
5724-U21 IBM Maximo for Transportation

Product category: Enterprise Asset Management

For ordering information for 5725-U87, refer to Software Announcement 215-205, dated June 16, 2015.

For ordering information for 5724-U18 and 5724-Y90, refer to:

  • Software Announcement 215-205 , dated June 16, 2015.
  • Software Announcement 214-288, dated July 15, 2014.

For ordering information for 5724-U18, refer to Software Announcement 214-288, dated July 15, 2014.

For ordering information for 5724-T00, refer to Software Announcement 211-248, dated July 26, 2011.

For ordering information for 5724-U28 and 5724-U21, refer to Software Announcement 213-365, dated August 27, 2013.

Charge metric

Program name PID number Charge metric
IBM Maximo for Aviation MRO 5725-U87 Authorized User, Concurrent User
IBM Maximo Asset Management Scheduler 5724-U18 Authorized User
IBM Maximo Archiving Adapter for InfoSphere Optim Data Growth Solution 5724-U18 Authorized User, Install
IBM Maximo for Service Providers 5724-U18 Authorized User
IBM Maximo for Internal Service Providers 5724-U18 Authorized User, Install
IBM Maximo Archiving with InfoSphere Optim Data Growth Solution 5724-Y90 Authorized User
IBM Maximo Asset Configuration Manager 5724-U28 Authorized User, Asset
IBM Maximo Enterprise Adapter for Oracle Applications 5724-T00 Server
IBM Maximo Enterprise Adapter for SAP Applications 5724-T00 Server
IBM Maximo for Transportation 5724-U21 Authorized User

Asset

Asset is a unit of measure by which the Program can be licensed. An Asset is any tangible resource or item of value to be managed, including production equipment, facilities, transportation, IT hardware and software. Licensee must obtain entitlements for the total number of Assets accessed or managed by the Program.


Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.


Concurrent User

Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.


Install

Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.


Server

Server is a unit of measure by which the program can be licensed. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or Client Devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. For the purpose of server-based licensing, licensee must obtain entitlements for each server that is made available to the program, regardless of the number of processor cores and partitions in the server or the number of copies of the program on the server.

Notes:

  • Some programs may require licenses for the program and what is being managed. In that case, the following applies. In addition to the entitlements required for the program directly, licensee must obtain entitlements for this program sufficient to cover the servers managed by the program.
  • Some programs may be licensed on a managed basis only. In that case, the following applies. Instead of the entitlements required for the program directly, licensee must obtain entitlements for this program sufficient to cover the servers managed by program.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

Agreement for Acquisition of Software Maintenance

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

Program number Program name License document number
5724-U18 IBM Maximo Archiving Adapter for InfoSphere Optim Data Growth Solution L-SNEP-9TCKJW
5724-U18 IBM Maximo Asset Management Scheduler L-SNEP-9TEMKC
5724-U18 IBM Maximo for Managed Service Providers L-SNEP-9TEMHC
5724-U18 IBM Maximo for Internal Service Providers L-SNEP-9TEMJH
5724-Y90 IBM Maximo Archiving with InfoSphere Optim Data Growth Solution L-SNEP-9TCKEF
5724-U28 IBM Maximo Asset Configuration Manager L-SNEP-9TEMFL
5724-T00 IBM Maximo Enterprise Adapter for Oracle Applications L-SNEP-9TCK6B
5724-T00 IBM Maximo Enterprise Adapter for SAP Applications L-SNEP-9TCJV9
5725-U87 IBM Maximo for Aviation MRO L-SNEP-9XZL4A
5724-U21 IBM Maximo for Transportation L-SNEP-9TEM2R

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either via the Internet (HTTPS or VPN) or modem to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system.

For additional information, refer to IBM Electronic Service Agent

http://www.ibm.com/support/esa/

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic



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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing



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To order, contact your Americas Call Centers, local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

Mail:
IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference: YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.


IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_criteria
For questions regarding Software Value Plus, visit
http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_contacts

Trademarks

Optim, PR/SM and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Maximo, InfoSphere, ibm.com, Passport Advantage, System i, Express, Cognos, WebSphere, AIX, PowerVM, z/VM, DB2 and Tivoli are registered trademarks of IBM Corporation in the United States, other countries, or both.

Intel and Pentium are trademarks of Intel Corporation or its subsidiaries in the United States and other countries.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Adobe is a trademark of Adobe Systems Incorporated in the United States, and/or other countries.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Oracle and Java are trademarks of Oracle and/or its affiliates in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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