IBM Performance Management (SaaS) offers a hybrid dashboard and new components that deliver predictive analytics and alert management

IBM United States Software Announcement 215-045
February 10, 2015


Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications 


Top rule
Overview
Bottom rule

IBM® Performance Management (SaaS) is a software-as-a-service offering that is designed to provide:

  • A hosted application performance monitoring service that you do not have to manage yourself
  • Monitoring agents for your application that connect to the hosted service for processing
  • Intuitive dashboards that show user experience, application health and performance, and code-level diagnostics
  • Support for many common application platforms and delivery paradigms

New function in Performance Management (SaaS) includes:

  • IBM Operations Analytics - Predictive Insights™ on Cloud, a new chargeable component of IBM Performance Management (SaaS), extends the capabilities of IBM Performance Management by helping maximize early detection of service and application issues. It spots problems while they are emerging to help avoid service disruptions and outages that affect your business. Predictive Insights automatically learns the normal operational behavior of complex infrastructures, such as a cloud, and identifies problems before you know to look for them.
  • IBM Alert Notification is now included with IBM Performance Management (SaaS). This new component provides an easy-to-use, simple, and smarter auto-notification capability. Stakeholders of your business-critical applications can receive an alert or notification (in the form of an email) in regards to performance degradation of your mission-critical applications, well before an actual outage occurs.
  • IBM offers customers the flexibility to choose whether to deploy the IBM Performance Management solution on premises, via SaaS, via Bluemix™, or as a hybrid solution using any combination of those. Customers who use both on-premises and SaaS deployments can now view resource monitoring information in a single UI.
  • IBM offers additional breadth of coverage. For details on the new application components managed by IBM Performance Management (SaaS), visit the coverage catalog at
https://www.ibmserviceengage.com/application-monitoring/learn

For more information about Performance Management (SaaS), visit the IBM Service Engage website at

http://ibmserviceengage.com

IBM Performance Management (SaaS) is part of the IBM Cloud and Smarter Infrastructure portfolio of Service Management SaaS offerings.



Back to topBack to top

Top rule
Order now
Bottom rule

For ordering, contact your IBM representative or an IBM Business Partner. For more information, contact the Americas Call Centers at: 800-IBM-CALL (426-2255).

Reference: YE001



Back to topBack to top

Top rule
Key prerequisites
Bottom rule
  • Internet connection
  • Browser


Back to topBack to top

Top rule
Planned availability date
Bottom rule

February 10, 2015



Back to topBack to top

Top rule
Description
Bottom rule

IBM Performance Management is a comprehensive portfolio designed to intelligently help manage performance, availability, and user experience for complex applications, whether they are running in a data center, public cloud, or hybrid combination. Performance Management (SaaS) provides stakeholders with visibility, control, and automation for their mission-critical applications, helping enhance customer satisfaction. Because the infrastructure is managed on the IBM cloud, Performance Management (SaaS) enables a quicker time-to-value and offers a convenient subscription pricing model.

Companies rely on a wide range of business applications to drive their business. In adapting to industry and market forces, those companies now exhibit an equally wide range of application deployment and management strategies, making a one-size-fits-all application performance management solution unrealistic or impractical. For a long time, the on-premises Performance Management offerings from IBM have helped manage mission-critical applications in the data centers of some of the world's largest companies, typically run by IT operations teams. With IBM Performance Management (SaaS), companies can also move application workloads out of those data centers and into hosted clouds, which can help align management responsibilities with individual line-of-business application teams.

Built on a lightweight infrastructure that is designed to run nimbly on dynamic public clouds, IBM Performance Management (SaaS) brings capabilities such as user experience monitoring, operating system monitoring, application component resource monitoring, and code-level diagnostics to a subscription service. This requires users to deploy simply the data collectors to their resources, leaving the processing and display of that data to the service.

Users can use the new hybrid user interface to view holistic, composite application health views based on the collected performance data regardless of whether they choose to deploy IBM Performance Management via SaaS, on premise, or both. When performance problems become evident, users can drill down into detailed component health views or use the available Application Diagnostics service for deep-dive analysis.

Of course, application performance management goes well beyond simple resource monitoring of application servers and components. Beyond this simple resource monitoring, the IBM Performance Management portfolio features a wide range of functions such as:

  • Real and synthetic transaction monitoring
  • Code-level diagnostics
  • Analytics including Predictive Insights and Log Analysis
  • User experience monitoring
  • Mobile application monitoring
  • Application and operating system resource monitoring

IBM Performance Management (SaaS) offers:

  • User experience monitoring
  • Deep-dive application diagnostics
  • Integrated analytics with the new IBM Operations Analytics - Predictive Insights on Cloud component
  • Holistic application health dashboards with component-level drill down for problem diagnosis
  • Threshold management, alerting, and email notification with the included IBM Alert Notification component
  • Application component monitoring
  • Operating system monitoring
  • A hosted, managed service requiring almost no interaction from the user after initial data collector installation
  • A hosted platform with built-in resilience

IBM Performance Management (SaaS) is designed to be agile enough to fit into modern application lifecycle paradigms, dynamically recognizing new instances of rapidly provisioned applications and automatically expanding and contracting its infrastructure to respond to fluctuations in demand.

Advantages of the SaaS model

On-premise installations require resources from IT departments that need to understand the details of the solution components, manage those components, and provide ongoing maintenance of operating system and software patches, fixes, and upgrades. In a SaaS model, most of these burdens can be significantly reduced or eliminated. IBM Performance Management (SaaS) is hosted and managed by IBM, and you subscribe to the service and access it through the Internet. This means clients are not required to purchase and provision new hardware or worry about ongoing operating system and software maintenance.

With IBM Performance Management (SaaS), provisioning and onboarding are streamlined. You can derive value from the service much more quickly than with a traditional on-premise installation. Connection to the dashboards is as easy as accessing the Internet through a browser, and they can be accessed from anywhere. Agent communication with the infrastructure is one-way, helping to enhance the security of the offering and lower initial costs, budget dollars, and resources to focus on additional value-added services.



Back to topBack to top

Top rule
Program number
Bottom rule
Program                          Program
number         VRM               name
 
5725-M99       N/A for SaaS      IBM Performance Management (SaaS)
 


Back to topBack to top

Top rule
Offering Information
Bottom rule

Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage



Back to topBack to top

Top rule
Publications
Bottom rule

No publications are shipped with this program.



Back to topBack to top

Top rule
Services
Bottom rule

Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/



Back to topBack to top

Top rule
Technical information
Bottom rule

Specified operating environment

Hardware requirements

None

Software requirements

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport
Access the IBM Support Portal
http://ibm.com/support
Access the online Service Request tool
http://ibm.com/support/servicerequest

Planning information

Packaging

This offering is delivered through the Internet. There is no physical media.

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, which will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.



Back to topBack to top

Top rule
Ordering information
Bottom rule

This product is available only via Passport Advantage. It is not available as shrinkwrap.

Product group: Availability and Performance products
Product Identifier Description:
  5725-M99     IBM Performance Management (SaaS)
Product category:   Application Manager

Passport Advantage

IBM Performance Management (SaaS) - 5725-M99

IBM Operations Analytics - Predictive Insights on Cloud for IBM Monitoring

Program name/Description Part number
IBM Operations Analytics - Predictive Insights on Cloud for IBM Monitoring per Average Managed Virtual Server Monthly Subscription with Support D1EB9LL
IBM Operations Analytics - Predictive Insights on Cloud for IBM Monitoring per Daily fee for partial month D1EBALL
IBM Operations Analytics - Predictive Insights on Cloud for IBM Monitoring per Average Managed Virtual Server Overage D1EBBLL

IBM Operations Analytics - Predictive Insights on Cloud for IBM Application Performance Management

Program name/Description Part number
IBM Operations Analytics - Predictive Insights on Cloud for IBM Application Performance Management per Average Managed Virtual Server Monthly Subscription with Support D1E20LL
IBM Operations Analytics - Predictive Insights on Cloud for IBM Application Performance Management per Daily fee for partial month D1E21LL
IBM Operations Analytics - Predictive Insights on Cloud for IBM Application Performance Management per Average Managed Virtual Server Overage D1E22LL

Program name/Description Part number
IBM Monitoring (SaaS) Step up for existing IBM Tivoli® Monitoring Customers Daily Fee for Partial Month D14XGLL

The following part numbers were previously announced. Refer to Software Announcement 214-128, dated April 29, 2014.

IBM Performance Management (SaaS) has the following ordering options:

  • IBM Monitoring (SaaS) - Basic application performance management function
  • IBM Application Diagnostics (SaaS) - Deep-dive application diagnostics function
  • IBM Application Performance Management (SaaS) - Application performance management function, including transactions tracking
Program name/Description Part number
IBM Monitoring (SaaS) per Average Managed Virtual Server Monthly D12X2LL
IBM Monitoring (SaaS) subscription with support per Daily Fee for Partial Month D12X3LL
IBM Monitoring (SaaS) per Average Managed Virtual Server Overage D12X4LL
IBM Monitoring (SaaS) Step up for existing IBM Tivoli Monitoring Customers Daily Fee for Partial Month D14XFLL
IBM Monitoring (SaaS) Step up for existing IBM Tivoli Monitoring Customers Average Managed Virtual Server Overage D14XHLL
IBM Monitoring (SaaS) Step up for existing IBM Tivoli Monitoring for Virtual Environments Customers Average Managed Virtual Server per Month D14XILL
IBM Monitoring (SaaS) Step up for existing IBM Tivoli Monitoring for Virtual Environments Customers Daily Fee for Partial Month D14XJLL
IBM Monitoring (SaaS) Step up for existing IBM Tivoli Monitoring Customers Daily Fee for Partial Month D14XGLL
IBM Monitoring (SaaS) Step up for existing IBM Tivoli Monitoring for Virtual Environments Customers Average Managed Virtual Server Overage D14XKLL
IBM Monitoring (SaaS) Step up for existing IBM SmartCloud® Monitoring Customers Average Managed Virtual Server per Month D14XLLL
IBM Monitoring (SaaS) Step up for existing IBM SmartCloud Monitoring Customers Daily Fee for Partial Month D14XMLL
IBM Monitoring (SaaS) Step up for existing IBM SmartCloud Monitoring Customers Average Managed Virtual Server Overage D14XNLL
IBM Monitoring (SaaS) Step up for existing IBM Tivoli Composite Application Manager for Microsoft™ Applications Customers Average Managed Virtual Server per Month D14XPLL
IBM Monitoring (SaaS) Step up for existing IBM Tivoli Composite Application Manager for Microsoft Applications Customers Daily Fee for Partial Month D14XQLL
IBM Monitoring (SaaS) Step up for existing IBM Tivoli Composite Application Manager for Microsoft Applications Customers Average Managed Virtual Server Overage D14XRLL
IBM Monitoring (SaaS) Step up for existing IBM SmartCloud Application Performance Management Entry Customers Average Managed Virtual Server per Month D14XSLL
IBM Monitoring (SaaS) Step up for existing IBM SmartCloud Application Performance Management Entry Customers Daily Fee for Partial Month D14XTLL
IBM Monitoring (SaaS) Step up for existing IBM SmartCloud Application Performance Management Entry Customers Average Managed Virtual Server Overage D14XULL
IBM Application Diagnostics (SaaS) per Average Managed Virtual Server Monthly Subscription with Support D12WZLL
IBM Application Diagnostics (SaaS) per Daily Fee for Partial Month D12X0LL
IBM Application Diagnostics (SaaS) per Average Managed Virtual Server Overage D12X1LL
IBM Application Diagnostics (SaaS) Step up for existing IBM Tivoli Composite Application Manager for Application Diagnostics Customers Average Managed Virtual Server per Month D14XVLL
IBM Application Diagnostics (SaaS) Step up for existing IBM Tivoli Composite Application Manager for Application Diagnostics Customers Daily Fee for Partial Month D14XWLL
IBM Application Diagnostics (SaaS) Step up for existing IBM Tivoli Composite Application Manager for Application Diagnostics Customers Average Managed Virtual Server Overage D14XXLL
IBM Application Diagnostics (SaaS) Step up for existing IBM Application Performance Diagnostics Customers Average Managed Virtual Server per Month D14XYLL
IBM Application Diagnostics (SaaS) Step up for existing IBM Application Performance Diagnostics Customers Daily Fee for Partial Month D14XZLL
IBM Application Diagnostics (SaaS) Step up for existing IBM Application Performance Diagnostics Customers Average Managed Virtual Server Overage D14Y0LL
IBM Application Performance Management (SaaS) per Average Managed Virtual Server Monthly Subscription with Support D12WVLL
IBM Application Performance Management (SaaS) per Daily Fee for Partial Month D12WWLL
IBM Application Performance Management (SaaS) per Average Managed Virtual Server Overage D12WXLL
IBM Application Performance Management (SaaS) Step up for existing IBM Tivoli Composite Application Manager for Applications 3 Agent Pack Customers Average Managed Virtual Server per Month D14Y1LL
IBM Application Performance Management (SaaS) Step up for existing IBM Tivoli Composite Application Manager for Applications 3 Agent Pack Customers Daily Fee for Partial Month D14Y2LL
IBM Application Performance Management (SaaS) Step up for existing IBM Tivoli Composite Application Manager for Applications 3 Agent Pack Customers Average Managed Virtual Server Overage D14Y3LL
IBM Application Performance Management (SaaS) Step up for existing IBM Tivoli Composite Application Manager for Applications Full Agent Pack Customers Average Managed Virtual Server per Month D14Y4LL
IBM Application Performance Management (SaaS) Step up for existing IBM Tivoli Composite Application Manager for Applications Full Agent Pack Customers Daily Fee for Partial Month D14Y5LL
IBM Application Performance Management (SaaS) Step up for existing IBM Tivoli Composite Application Manager for Applications Full Agent Pack Customers Average Managed Virtual Server Overage D14Y6LL
IBM Application Performance Management (SaaS) Step up for existing IBM Tivoli Composite Application Manager for Transactions Customers Average Managed Virtual Server per Month D14YALL
IBM Application Performance Management (SaaS) Step up for existing IBM Tivoli Composite Application Manager for Transactions Customers Daily Fee for Partial Month D14YBLL
IBM Application Performance Management (SaaS) Step up for existing IBM Tivoli Composite Application Manager for Transactions Customers Average Managed Virtual Server Overage D14YCLL
IBM Application Performance Management (SaaS) Step up for existing IBM SmartCloud Application Performance Management Customers Average Managed Virtual Server per Month D14YDLL
IBM Application Performance Management (SaaS) Step up for existing IBM SmartCloud Application Performance Management Customers Daily Fee for Partial Month D14YELL
IBM Application Performance Management (SaaS) Step up for existing IBM SmartCloud Application Performance Management Customers Average Managed Virtual Server Overage D14YFLL

Charge metric

Program name Part number or PID number Charge metric
IBM Performance Management (SaaS) 5725-M99 Per Average Managed Virtual Server

Average Managed Virtual Server

Average Managed Virtual Server is a unit of measure by which the IBM SaaS can be obtained. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or client devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. A Virtual Server is either a virtual computer created by partitioning the resources available to a physical server or an unpartitioned physical server. Sufficient Average Managed Virtual Server entitlements must be obtained to cover the average number of Virtual Servers managed by the IBM SaaS during the measurement period specified in customer's Proof of Entitlement (PoE) or Transaction Document.

Note: The Average Managed Virtual Server licensing metric does not include tiering. Total price is the unit price multiplied by quantity.



Back to topBack to top

Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Passport Advantage Agreement, the International Passport Advantage Express® Agreement, the Cloud Services Agreement and associated Service Descriptions, or the IBM SaaS Terms of Use.

This product is available only via Passport Advantage. It is not available as shrinkwrap.

Subscription

The IBM International Passport Advantage Agreement and the IBM SaaS Terms of Use or the IBM Cloud Services Agreement (CSA) and the Service Description govern your use of this offering.

Agreement for Acquisition of Software Maintenance

Technical support

Technical support is provided for IBM SaaS and enabling software, as applicable, during the subscription period. Any enhancements, updates, and other materials provided by IBM as part of any such technical support are considered to be part of IBM SaaS or enabling software, as applicable, and therefore governed by the SaaS Terms of Use or the CSA and associated Service Description. Technical support is included with IBM SaaS and is not available as a separate offering.

Refer to additional technical support information in the IBM Software as a Service Terms of Use document for the program.

Terms of use

The program's Terms of Use and CSA Service Description document is available on the IBM Software as a Service Agreements website

http://www.ibm.com/software/sla/sladb.nsf/sla/saas

Limited warranty

If warranted, refer to the warranty as stated in the Terms of Use document or the Cloud Services Agreement for this offering.

Money-back guarantee

No

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

Software Subscription and Support applies

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable



Back to topBack to top

Top rule
Statement of good security practices
Bottom rule

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



Back to topBack to top

Top rule
IBM Electronic Services
Bottom rule

Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either via the Internet (HTTPS or VPN) or modem to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system.

For additional information, refer to IBM Electronic Service Agent

http://www-01.ibm.com/support/esa/

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic



Back to topBack to top

Top rule
Prices
Bottom rule

For all local charges, contact your IBM representative.



Back to topBack to top

Top rule
Order now
Bottom rule

To order, contact your Americas Call Centers, local IBM representative, or IBM Business Partner. To identify your local IBM representative or IBM Business Partner call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

Mail:
IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference:

YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Trademarks

Insights, Bluemix and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Passport Advantage, System i, Tivoli, IBM SmartCloud, Express, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Share this page

Digg Linked In

Contact IBM

Feedback

-->