IBM Operational Decision Manager V8.6 delivers enhanced decision management and enriched validation and deployment capabilities within the Business Console

IBM United States Software Announcement 214-147
April 22, 2014


Table of contents
 Overview Overview  Publications Publications
 Key prerequisites Key prerequisites  Technical information Technical information
 Planned availability date Planned availability date  Ordering information Ordering information
 Description Description  Terms and conditions Terms and conditions
 Product positioning Product positioning  Prices Prices
 Program number Program number   Order now Order now


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At a glance
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IBM® Operational Decision Manager (IBM ODM) V8.6 delivers new and enhanced capabilities plus additional deployment options:

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001).



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Overview
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IBM Operational Decision Manager (IBM ODM) V8.6 provides a comprehensive, easy-to-use platform for capturing, automating, and governing frequently occurring, repeatable business decisions. Organizations that utilize IBM ODM can make decisions faster. They can better respond to market demands, minimize risks, and seize opportunities.

IBM ODM helps organizations in virtually every industry to improve the quality of transaction and process-related decisions that are made repeatedly and to determine appropriate course of action for customers, partners, and internal interactions by:



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Key prerequisites
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IBM ODM operates with a range of operating environments that include AIX®, HP-UX, IBM i, Red Hat Enterprise Linux™, SUSE Linux, Solaris, Windows™, and as an Application Pattern on PureApplication® System W1500 and W1700.

For details on the specific requirements, refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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Description
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The ability to effectively automate decision making within and across business systems helps maximize organizational efficiency. This efficiency can be accomplished by helping to increase employee productivity, and improve the quality of actions that are made repeatedly in the course of the business day. In many cases, the ability to make the best decision at a given moment requires an understanding of a number of different factors:

IBM ODM V8.6 helps address decision-automation challenges by enabling organizations to build highly flexible, adaptable solutions that can detect and react to threats and opportunities and quickly adapt to changing business conditions. IBM ODM V8.6 provides extended control to business stakeholders to help manage the automated decisions for which they are responsible. IBM ODM V8.6 enables business policy updates to be managed and governed with reduced support from IT teams.

IBM ODM V8.6 includes:

IBM ODM V8.6 consists of several orderable products, which together form a comprehensive platform for the management and execution of business rules and business events:

IBM ODM provides the ability to intelligently automate a wide range of decisions across business processes and applications. Some examples of these kinds of decision-management applications include:

IBM ODM helps organizations adapt quickly to changing conditions, align across business and IT, and act with precision and reliability. It provides visibility to achieve clearer line of sight to business operations, collaboration capabilities to help foster cross-functional and cross-divisional outcomes, and built-in governance to align business operations with strategic intent in the face of change.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the US Rehabilitation Act

IBM ODM support is available as of June 6, 2014, when used in accordance with associated IBM documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it.

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested on the following website

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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Decision management is a business discipline that enables organizations to automate, optimize, and govern repeatable business decisions. It involves helping you make the best possible decision at the current moment based on data and situational context, as well as enabling you to use data to discover insights that can be used to continually improve decisions over time.

These decisions may be fully automated (for example, through an online application or a self-service, point-of-sale system) or they may be used to provide decision support to people (for example, through a system used at a call center, branch, or store location, or in the back office).

IBM ODM provides the ability to intelligently automate a wide range of decisions across business processes and applications. It unites IBM capabilities for business rules management and business event processing in order to drive more responsive actions to business opportunities or risk conditions.

By enhancing the IBM business rules repository to also govern event-based decisions, IBM ODM gives organizations comprehensive capabilities to define, govern, and maintain the logic that help drive the actions of critical business systems.



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Reference information
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For additional information on IBM ODM V8.5.1, refer to Software Announcement 213-411, dated October 01, 2013.

For additional information on IBM ODM for z/OS®, V8.6 and Business Rules for z/OS, V8.6, refer to Software Announcement 214-137, dated April 22, 2014.

For additional information on IBM ODM for z/OS, V8.5.1 and Business Rules for z/OS, V8.5.1, refer to Software Announcement 213-408, dated October 01, 2013.



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Availability of national languages
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Description                 Availability date  Language
 
IBM ODM V8.6                June 6, 2014       Multilingual -
 (electronic download)                         Chinese Simplified
                                               Chinese Traditional
                                               Dutch
                                               English U.S.
                                               French
                                               German
                                               Italian
                                               Japanese
                                               Korean
                                               Polish
                                               Portuguese Brazilian
                                               Russian
                                               Spanish

IBM ODM V8.6                June 13, 2014      Multilingual -
 (media pack)                                  Chinese Simplified
                                               Chinese Traditional
                                               Dutch
                                               English U.S.
                                               French
                                               German
                                               Italian
                                               Japanese
                                               Korean
                                               Polish
                                               Portuguese Brazilian
                                               Russian
                                               Spanish
 

For the current list of languages supported, visit

http://www-01.ibm.com/software/websphere/ilog_supported_languages.html


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Program number
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Program                Program
number        VRM      name
 
 5725-B69     8.6.0    IBM Operational Decision Manager
 


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Additional information
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Consulting and services

Professional Services are available to help clients get into production quickly and, if desirable, to assist with planning and growing into full-blown business integration solutions. These services can be provided through our IBM Business Partner community or through IBM Global Services.

To contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services


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Education support
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Education is a key component to ensuring software success. IBM creates a comprehensive portfolio of education material to help customers successfully deploy IBM software products to their maximum potential. The IBM education team is committed to providing the highest quality education content available to help your organization prosper in today's competitive marketplace.

The IBM education team works closely with IBM product developers and IBM services organizations to ensure that the courses we offer provide the most current technical and product information. Our courses place an emphasis on the advanced knowledge and insight that only these sources can provide. We draw from a deep pool of IBM technical experience in the development of our courses, and pass that knowledge on to our students. Our courses emphasize hands on labs to develop comprehensive skills in using the product to solve business problems. The education offerings from IBM Training span the spectrum of skill needs, from introductory product overviews to advanced programming and product administration courses.

Role-based, training paths can be found at

http://www.ibm.com/software/websphere/education/paths/

The delivery of IBM education is provided by IBM Global Training Partners.

For more information about available education offerings, search on the product name at

http://www.ibm.com/training

For building skills for a smarter planet, visit

http://www.ibm.com/services/learning/ites.wss/zz/en?pageType=page&c=B572656E16664O33


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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IBM ODM documentation is available on the IBM Knowledge Center, which can be viewed from a web browser with Internet access or run locally. A local copy of the documentation can be downloaded and installed. Any new or updated version of the documentation can be added to a locally installed information center.

A Quick Start Guide is shipped with the product.

Effective June 6, 2014, the English and national language versions of the IBM ODM V8.6 documentation will be available at IBM Knowledge Center

http://www.ibm.com/support/knowledgecenter/SSQP76_8.6.0


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Technical information
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Specified operating environment

Hardware requirements

For details for IBM ODM V8.6, refer to the Software requirements section.

Software requirements

Effective April 22, 2014, visit the following website for a detailed list of hardware and software requirements for IBM ODM V8.6.

http://www.ibm.com/support/docview.wss?uid=swg27024349

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Limitations

For additional information, refer to Usage restriction in the Terms and conditions section of this announcement, or to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport

Access the IBM Support Portal

http://ibm.com/support

Access the online Service Request tool

http://ibm.com/support/servicerequest

Planning information

Direct customer support

Direct customer support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

For technical support or assistance, contact your IBM representative, IBM Business Partner, or visit

http://www.ibm.com/support
Packaging

The IBM ODM V8.6 product package includes the following:

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM ODM V8.6 uses the security and auditability features of the host software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit

http://www.ibm.com/partnerworld/wps/bplocator/
Product group: Application and Integration Middleware
 
Product: IBM Operational Decision Manager V8.6
         (5725-B69)
 
Product category: Operational Decision Manager

Passport Advantage

Part number information remains unchanged. Refer to IBM ODM V8.5.1 Software Announcement 213-411, dated October 01, 2013.

Passport Advantage trade-up

Except for the Passport Advantage trade-up part numbers listed below, the previously announced trade-up part numbers remains unchanged. Refer to IBM ODM V8.5.1 Software Announcement 213-411, dated October 01, 2013.

The following list of precursor products for which you must have already acquired a license, in order to be eligible to acquire equivalent licenses using the trade-up part numbers.

IBM ODM V8.6

                                                          Trade-up
                                                          part
Precursor product            Trade-up product             number
 
IBM Decision Server Express  IBM Decision Server Rules    D1506LL
 zEnterprise® BladeCenter®      Edition for zEnterprise
 Extn and Linux System z®      BladeCenter Extn and
 - PVU                        Linux and System z - PVU
 License + SW Subscription
 & Support 12 Months
 
IBM Decision Server Express  IBM Decision Server Rules    D1507LL
 PVU License + SW             Edition - PVU
 Subscription
 & Support 12 Months
 
IBM Decision Server Express  IBM Decision Server Rules    D1508LL
 Non-Production               Edition Non-Production
 zEnterprise BladeCenter      for zEnterprise
 Extn and Linux System z      BladeCenter Extn and
 - PVU License + SW           Linux and System z - PVU
 Subscription
 & Support 12 Months
 
IBM Decision Server Express  IBM Decision Server Rules    D1509LL
 Non-Production PVU           Edition Non-Production
 License + SW Subscription    - PVU
 & Support 12 Months
 

Consult your IBM representative or IBM Business Partner if you have any questions.

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Entitled maintenance offerings                        Part
 description                                          number
 
IBM Operational Decision Manager V8.6                 5725-B69
 
Media packs                                           Part
 description                                          number
 
IBM Operational Decision Manager for                  B801SML
 Multiplatforms V8.6 Multilingual Media Pack
 

Cross-platform product for use on System z Integrated Facility for Linux (IFL) engines or zEnterprise BladeCenter Extension

Part number information remains unchanged. Refer to IBM ODM V8.5.1, Software Announcement 213-411, dated October 01, 2013.

Charge metric

Program name                PID number        Charge metric
 
IBM Operational               5725-B69        Processor Value Unit
 Decision Manager V8.6
 
IBM Operational               5725-B69        Resource Value Unit
 Decision Manager V8.6
 

Processor Value Unit (PVU)

PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU table by processor value, brand, type, and model number at the website below) and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores. The PVU table can be found at

http://www.ibm.com/software/lotus/passportadvantage/pvu_licensing_for_customers.html

Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the web page below). If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at

http://www.ibm.com/software/lotus/passportadvantage/Counting_Software_licenses_using_sp ecific_virtualization_technologies.html

* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.

Notes :

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the program specific table. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource. Refer to the program specific RVU table.

Notes :

Processor Value Unit (PVU) sub-capacity licensing

This software product is eligible for sub-capacity licensing. Customers must accept the terms of the IBM International Passport Advantage Agreement Attachment for Sub-Capacity Licensing Terms (Attachment), and must obtain PVU Proofs of Entitlement (PoEs) for the maximum processor core capacity available to an eligible sub-capacity product when deployed in an eligible virtualization environment. This is also referred to as sub-capacity or virtualization capacity licensing.

Customers must use the IBM License Metric Tool unless they meet the exceptions described in the Attachment.

For information regarding PVU sub-capacity licensing, including terms and IBM License Metric Tool ordering information, visit

http://www.ibm.com/software/lotus/passportadvantage/subcaplicensing.html

The programs in this announcement all have Value Unit-Based pricing.

Program
number      Program name                     Value Unit exhibit

5725-B69   IBM Operational Decision          Processor Value Units
            Manager V8.6
 
5725-B69   IBM Operational Decision          Resource Value Units
            Manager V8.6
 

For each System z IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the required license capacity . Your required license capacity is based upon the following factors:



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the programs. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the programs and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the programs as long as support is in effect.

License Information number

IBM ODM V8.6:

Program name                                        LI number
 
Decision  Center  V8.6                              L-ASAY-9G7HG2
 
Decision  Center  Express V8.6                      L-ASAY-9G7HH2
 
Decision Server V8.6                                L-ASAY-9G7HKF
 - Decision Server for Non-Production Environment
   V8.6
 - Decision Server Rules Edition V8.6
 - Decision Server Rules Edition for Non-Production
    Environment V8.6
 
Decision Server Express V8.6                        L-ASAY-9G7HL5
 - Decision Server Express for Non-Production
    Environment V8.6
 
Decision Server Rules Edition for                   L-ASAY-943LES
 Integration Bus V8.5 (Remains on V8.5 code level)
 

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes

Usage is limited to the quantity of Value Units licensed.

For additional information, refer to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

Other support

Passport Advantage

System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.

Sub-capacity pricing terms and conditions

To be eligible for sub-capacity pricing, the machine on which the eligible products are installed and running must be eligible for sub-capacity pricing terms and conditions. Software pricing, at less than full machine capacity for eligible products, apply when running:

Sub-capacity pricing for eligible products is based on the current program pricing methodology, but the number of processors will be determined based on the sum of processors for all partitions where the program is defined (used). To obtain pricing at less than full machine capacity for eligible products, you are required to:



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits via either the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide you a single point of exit from your site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into your system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by you and IBM. Your business applications or business data is never transmitted to IBM.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledge base. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing


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Order now
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To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwcs@us.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: YE001

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Note: Shipments will begin after the planned availability date.

IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_criteria

For questions regarding Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_contacts
Trademarks

AIX 5L and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, DB2, AIX, PureApplication, WebSphere, Express, z/OS, Passport Advantage, zEnterprise, BladeCenter, System z, System i, System p, OS/400 and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Windows is a trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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