IBM Intelligent Operations Center V1.6 improves decision making with enhanced user interface, additional mobility support, and improved analytic tools

IBM United States Software Announcement 213-325
August 20, 2013


Table of contents
Overview Overview Publications Publications
Key prerequisites Key prerequisites Technical information Technical information
Planned availability date Planned availability date Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Product positioning Product positioning Prices Prices
Program number Program number


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At a glance
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The following new features help reduce the complexity and improve the time-to-value of Intelligent Operations Center V1.6 implementations:



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Overview
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The IBM® Intelligent Operations Center enables a city or an organization with a complex operational environment to integrate, correlate, and monitor their business processes and service delivery with tools that facilitate insightful decision making. The Intelligent Operations Center solution helps clients to coordinate across independent departments in order to deliver intelligent response management. Intelligent Operations Center V1.6 brings new features and functions that improve the usability, reduce the complexity, and enhance the mobility of the solution. For example, users can easily set up Intelligent Operation Center through a new UI coupled with easy-to-use configuration wizards.

For a city or an organization with complex operational environments to continue to evolve, it must harness and optimize the interconnection between independent domains and systems without causing disruption. It is common to find that operational delivery can be limited by ever increasing scale and scope demands in an organization. This loss of effectiveness can lead to significant financial loss.

With this in mind, the following are the main new features and functions of Intelligent Operations Center V1.6:

Intelligent Operations Center V1.6 reduces complexity and enriches operational decision making in many city agencies and organizations. The Intelligent Operations Center is capable of helping improve operational effectiveness in:



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Key prerequisites
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For details, refer to the Technical information section.



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Planned availability date
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Description
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Cities and organizations with complex operational environments face common challenges of aging infrastructure, shrinking budgets, shifting populations or workforces, and increasing threats. Innovative and transformational leaders understand that to address these challenges, they not only have to work harder, but smarter. This requires analyzing information to make more informed decisions, anticipating problems and coordinating resources to operate effectively.

The Intelligent Operations Center solution is designed to process data from a wide variety of data sources and event information from multiple departments to help improve the operational efficiency of a city or other complex operational environments. The functionality of the Intelligent Operations Center can scale to cities of all sizes as well as complex commercial environments such as retail, supply chain, manufacturing, natural resource mining, and so on. The information that the Intelligent Operations Center helps aggregate and correlate enables individual departments or agencies to understand the factors that can effect or be affected from system to system. In addition, the holistic view of information across domains can be viewed on the executive dashboards via mobile devices. With this ability, city and business leaders can gain actionable insight in real time to make timely decisions.

The Intelligent Operations Center continues to operate as an open standard, well-structured platform to enable a city or complex organization to increase the scale and scope of their business without being constrained by their technology. Intelligent Operations Center V1.6 delivers new functionality that facilitates these needs while dramatically improving the implementation of time-to-financial value.

The following are some of the new functions included in Intelligent Operations Center V1.6:

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at

http://www.ibm.com/able/product_accessibility/index.html

Section 508 of the US Rehabilitation Act

IBM Intelligent Operations Center V1.6 is capable as of August 23, 2013, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested on the following website

http://www.ibm.com/able/product_accessibility/index.html


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Product positioning
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Intelligent Operations Center is the anchor product in IBM's Industry Solutions portfolio of Intelligent Operations software. The Intelligent Operations portfolio gives you the flexibility to expand your solution across many different domains and connect to new technologies that are changing your environments. This extends beyond the IBM product portfolio and includes options from an ever increasing collection of IBM Business Partner solutions developed on the IBM Intelligent Operations Center platform.

Other IBM Industry Solutions software products and functions that operate in conjunction with IBM Intelligent Operations Center V1.6 include:



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Reference information
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For information on IBM Intelligent Operation Center V1.6 on Cloud, refer to Software Announcement 213-326, dated August 20, 2013 .



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Program number
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Program                Program
number         VRM     name
 
 5725-D69      1.6     IBM Intelligent Operations  Center 
 


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Education support
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The IBM Software Training team offers a separate portfolio of education services to help customers and IBM Business Partners successfully deploy the IBM Intelligent Operations Center offering to achieve the maximum benefit. Education is a key component to ensuring software success.

IBM curriculum provides a unique training value built on exclusive product knowledge direct from IBM developers cemented with expert instructors and flexible time and cost saving training options. The IBM Software Training team works closely with product developers and services organizations to ensure that the courses we offer provide the most up-to-the-minute technical and product information.

IBM Software Training provides training for the entire IBM software portfolio that spans the spectrum of skills needs from introductory product overviews to advanced offerings. Hands-on labs let you work with fully functional versions of the software to round out your training experience.

Several training options are available. They include instructor-led, classroom offerings, virtual (online) classes, and self-paced training that lets you train from your office.

IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website

http://www.ibm.com/services/learning/

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.



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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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No printed publications are shipped with this product.

The IBM Intelligent Operations Center information center provides an exhaustive set of product documentation.

The information center is available at

http://pic.dhe.ibm.com/infocenter/cities/v1r6m0/index.jsp

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the US) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware requirements

Recommended hardware requirements for IBM Intelligent Operations Center standard servers are as follows:

                                                    Additional disc
                                  Network   Disk    space required
Server              CPUs  Memory  adaptors  space   during installation

Application server   4    16 GB      1       90 GB         70 GB
Analytics server     4    16 GB      1      115 GB        110 GB
Data server          4    16 GB      1      115 GB         25 GB
Web server           2     2 GB      1       65 GB         40 GB

Minimum hardware requirements for IBM Intelligent Operations Center High Availability servers are as follows:

                                                      Additional disk
                                    Network   Disk    space required
Server                CPUs  Memory  adaptors  space   during installation

Application server X2  4    16 GB      1       90 GB         70 GB
Analytics server X2    4    16 GB      1      115 GB         Refer to note 1
Database server X2     4    16 GB      1      115 GB         25 GB
Web server X2          2     2 GB      1       65 GB         40 GB

Note 1 High Availability analytics server 1 is the installation server, which requires 110 GB. The analytics server 2 requires 50 GB.

The servers for both standard and high availability must have Intel™ x86-64 or AMD x86-64 processors.

Software requirements

The minimum software requirement for each server is 64-bit Red Hat Enterprise Linux™ 6 Update 3 on Intel or AMD platforms.

Each client accessing the IBM Intelligent Operations Center must be installed with one of the following browsers with JavaScript enabled:

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM , such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

The products detailed in this announcement will be available via electronic download or media packs.

Physical media is delivered on DVDs. This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

IBM Intelligent Operations Center uses the security and auditability features of the host operating system. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Ordering information
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This product is only available via Passport Advantage . It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit

http://www.ibm.com/partnerworld/wps/bplocator/
 
Product Group:  Smarter Physical Infrastructure
 
     Product      Product
     identifier   identifier description
     
 
     5725-D69     IBM Intelligent Operations  Center 
 
Product Category:  Industry Solutions
 

Passport Advantage

The media pack is the only part number that has changed for this release. All other ordering part numbers have not changed, and are the same as what was announced in IBM Intelligent Operations Center V1.5: Software Announcement 213-032, dated January 8, 2013 .

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Media packs
description                                      Part number
 
Intelligent Operations  Center  V1.6               AF0D6ML
Multiplatforms Multilingual Media Pack
 

Charge metric

 
Program name                PID number     Charge metric
 
IBM Intelligent Operations  5725-D69
 Center 
 
- IBM Intelligent Operations  Center         User Value Units (UVU)
   Premium User                            (based on Concurrent User)
 
- IBM Intelligent Operations  Center         Concurrent user
   Standard User
 
- IBM Intelligent Operations  Center         Resource Value unit (RVU)
   Consumer User                           (based on pack of 1000
                                            eligible participants)
 
- IBM Intelligent Operations  Center         Authorized user
   Developer User
 

Authorized User

Authorized User is a unit of measure by which the Program can be licensed. An Authorized User is a unique person who is given access to the Program. The Program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the Program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the Program in any manner directly or indirectly (for example: via a multiplexing Program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.


Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the Program or that is otherwise managed by the Program is considered a separate User of the Program and requires an entitlement as if that device were a person.

Concurrent User

Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.

User Value Unit (UVU)

UVU is a unit of measure by which the program can be licensed. UVU Proofs of Entitlement are based on the number and type of users for the given program. Licensee must obtain sufficient entitlements for the number of UVUs required for licensee's environment as specified in the program specific table. The UVU entitlements are specific to the program and type of user and may not be exchanged, interchanged, or aggregated with UVU entitlements of another program or type of user. Refer to the program-specific UVU table.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the program specific table. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource. Refer to the program- specific RVU table.

Notes :



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage . It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage , where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

IBM Intelligent Operations Center V1.6 (5725-D69)

                                                         License
Product name                                             ID number
 
IBM Intelligent Operations  Center  Premium User V1.6      L-AMGN-97KEYE
IBM Intelligent Operations  Center  Standard User V1.6     L-AMGN-97KF42
IBM Intelligent Operations  Center  Consumer User V1.6     L-AMGN-97KF7B
IBM Intelligent Operations  Center  Developer User V1.6    L-AMGN-97KG58
 

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM , including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes

Administrative personnel (must be a premium user) must ensure that the restrictions for Standard Users as shown in the User definition table are configured.

Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express® . Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered destroyed or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM , you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing
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http://www.ibm.com/legal/us/en/

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