IBM WebSphere Everyplace Device Manager V5 offers device management for service providers

IBM United States Software Announcement 204-147
June 29, 2004

 ENUS204-147.PDF (116KB)

Table of contents   Document options  
At a glance Offering information
Overview Publications
Key prerequisites Technical information
Planned availability dates Ordering information
Description Terms and conditions
Product positioning Prices
 
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At a glance

Image

WebSphere Everyplace Service Device Manager V5:

  • Can help simplify device management to help service providers gain market advantage, increase customer loyalty, and enhance revenue growth
  • Provides device management capabilities for a wide range of wireless and mobile devices
  • Supports a number of device classes and protocols including OMA DM, OSGi, Windows CE, PalmOS, and Windows 32-bit (primarily Windows 2000, XP Pro, and Tablet)
  • Scalable to manage many devices

 
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Overview

WebSphere® Everyplace™ Device Manager (WEDM) V5 is a member of the WebSphere Everyplace Service Delivery (WESD) family of products targeted to assist service provider in building their application. WEDM provides a centralized control function to help manage end-user devices, and it is designed to function as a "middleware" component within a broader service delivery platform architecture.

WEDM supports open standards management protocols:

  • Open Mobile Alliance Device Management 1.1.2 (SyncML DM)
  • WEDM support for this standard includes profile bootstrapping and remote notification for server-initiated management sessions
  • Open Services Gateway Initiative (OSGi)

WEDM also enables native, agent-based client management for Personal Digital Assistant (PDA) devices-based on the following:

  • Palm operating systems
  • Microsoft™ Windows™ CE operating systems up to and including PocketPC
  • Microsoft Windows 32-bit operating systems, primarily Windows 2000, XP Pro, and Tablet

 
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Key prerequisites
  • Passport Advantage® Agreement
  • A processor with one of the following operating systems
    • AIX® V5.1, AIX 5L, or AIX V5.2
    • Sun Solaris 8 or Sun Solaris 9
    • Microsoft Windows 2000 Server, Advanced

Refer to the Technical information section for details.
 
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Planned availability dates
  • July 2, 2004, electronic software delivery
  • July 30, 2004, media and documentation

 
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Description

WEDM V5 made up of six main components:

  1. Device Manager Server
  2. Device plug-ins
  3. Device Manager Database
  4. Device Management Web Services API
  5. Device Manager Administration Console
  6. xCare (Web-based customer care application)

1. Device Manager Server

The Device Manager Server (DMS) is a Java™ (J2EE) servlet application that runs on WebSphere Application Server, along with appropriate device "plug-ins" for the classes of device it is intended to manage. The application server handles network and database access as well as providing the application management interface to allow the Device Manager (DM) to be started and stopped as required.

The work of the DMS is accomplished though jobs. Information about jobs is stored in the DM database, and the DMS executes these jobs in a various manner based on either of the following timer-based triggers.

  • On being notified of events such as when a managed device connects to a service provider's network
  • Through specific Device Management API calls
  • As a result of administrator actions

The DMS initiates the necessary device processing required by the job via the appropriate device plug-ins.

2. Device Plug-ins

A device plug-in is code that extends the DMS. It provides the logic that handles device identification, communications, job processing, and other high-level management tasks for a particular class of managed devices. Each plug-in handles a different device class. A device class is made up of specific kinds of devices whose operations can be similarly managed. As supplied, DM comes with plug-ins supporting several basic device classes:

  • Palm OS
  • Windows CE, Pocket PC
  • Windows 32-bit — primarily Windows 2000, XP Pro, and Tablet
  • OMA (SyncML) DM 1.1.2
  • OSGi-based devices

Device manufacturers and business partners may also develop "real" devices, a device class in Device Manager Server can represent an external application with the ability to perform management actions on devices — for example an OTA provisioning application for mobile telephones could be integrated into DMS via a suitably written device plug-in (as well as or instead of doing this via the DMS' Java or Web Services APIs).

Plug-ins can be subclassed to provide specialized handling of derivative device types. For example, the IBM-provided Windows 32 plug-in builds on the capabilities of the OSGi plug-in, and that in turn makes use of classes provided within the SyncML DM plug-in.

  • Device Agents
    • SyncML DM devices by definition contain software to permit the device to be managed remotely. For non SyncML DM devices, such as Palm and Windows CE-based PDAs, and OSGi devices, a device agent is needed, which must be installed on the device in order that the relevant DM plug-in can manage it. DMS includes agents for these device types. For OSGi devices, DMS ships with a sample agent which works in the IBM SMF (Service Management Framework) environment on a J2ME platform such as IBM's J9.

3. DM Database

The DM Database is the repository for all device management information. It is implemented in a relational database and can be accessed through the DM API. The database contains tables of entries that describe managed devices and store device-related data, resources and information, as well as information about the jobs that the DMS can perform.

4. Device Management Web Services API

The Device Management API defines the programming interface between the DMS, administration clients, or external applications, and the device or job-related data resources stored in the DM database.

Resources that can be manipulated through the Device Management API include:

  • Devices and classes of devices and their parameters
  • Device class template
  • Software defined for and available to devices
  • Software actually installed on devices by DM
  • DMS
  • Jobs and classes of jobs

The API includes methods to add, delete, and modify entries in the DM Database that represent these resources, and to search the database for entries matching specified criteria.

There are two "flavors" of the DM API: a Java API, as used by the standard Administrator Console; and the Web Services API. Use of open Web Services standards makes it easy to integrate WebSphere Device Manager with external applications, such as an enterprise's helpdesk or problem management systems, or a telecommunications operator's OSS/BSS systems.

5. Device Manager Administrator Console

The DM Console is an optional GUI for administering device management operations from a Microsoft Windows client. Administrators may use this interface to complete tasks such as add and view devices and device software, submit jobs for devices, and query job status. The console invokes methods of the Device Management API to access information in the DM Database and perform requested operations.

Alternative, custom administrator user interfaces can readily be created. Tools such as WebSphere Studio Application Developer product are able to import Web Services API definitions in WSDL format, and generate code and JSP (Java Server Pages) screens to allow the API to be exercised. Interfaces that are more sophisticated can of course be created based on these same techniques.

6. Customer Care and Self Care applications

Customer Care is an application that allows a customer service representative or administrator to perform a subset of the tasks that can be performed using the Device Manager console. With Customer Care, an administrator can manage a device, manage jobs for a device, and view software. Using Customer Care, tasks can be performed for one device at a time.

In addition to Customer Care, there is another application called Self Care. This application is analogous to Customer Care, but Self Care is used by device owners to manage the device that they own. Generally, the tasks displayed for Self Care are a subset of the tasks displayed for Customer Care. Usually Self Care users can view the information, but not change the information.

WEDM implementation architecture

WEDM runs under WebSphere Application Server, which is also included in the WEDM package along with DB2®.

WEDM scalability and reliability

WEDM can run across a wide range of system sizes, from small implementations managing numerous devices, up to high end, distributed, multi-server, and clustered environments with network dispatcher front ends. This can provide both scalability and high availability by sharing the total workload across multiple DMS, and managing numerous devices.

WEDM DMS functions

The DMS supports the following functions each later being described in more detail.

  1. Job control
  2. Device identification
  3. Enrollment/initial device setup
  4. Device configuration
  5. Software package definitions
  6. Software distribution and removal
  7. Device inventory collection

1. Job control

Job control involves defining and managing the jobs that perform actions on devices. The job control function supports

  • Targeting jobs to single devices
  • Targeting jobs to groups of devices, which may be:
    • Dynamically selected, via re-usable queries, or
    • Statically selected, via re-usable lists.
  • Sending of "notification messages" to devices to initiate a management session
  • Queuing of jobs (any management activity) for devices that may not be on the network at the moment.
  • Scheduling of jobs to occur in the future, including setting expiration times for jobs (for example, don't run after this date/time).
  • Automatic re-try of jobs for certain types of failures
  • Tracking the progress of jobs and their ultimate success or failure on an individual device basis.

2. Device identification

DM can identify both OMA (SyncML) DM and non-OMA (SyncML) DM devices when they establish a connection to the DMS. OMA (SyncML) DM devices are identified by means of:

  • Manufacturer-established equipment identifier (IMEI)
  • Manufacturer
  • Model 

DM Agent version

  • Further SyncML DM-specified identifying information includes:
    • Hardware version
    • Firmware version
    • Software version
  • All OMA (SyncML) DM devices also report the current language of the UI.

Non-OMA (SyncML) DM devices are identified by platform-provided serial number when possible, and by a generated globally-unique identifier otherwise. Non-OMA (SyncML) DM devices also report their device class.

3. Enrollment/initial device setup

Enrollment occurs when a device first becomes known to the device management system.

Manual enrollment takes place when an administrator or customer service representative creates a new device entry, which may be done though one of the standard GUI interfaces or can also be done "programmatically," for example, by a workflow process. Devices may enroll themselves automatically upon their first connection to the device management system, as long as:

  • Device provides a valid subscriber id and credentials.
  • System is configured to allow devices to enroll themselves.

At the time of first connection, a set of jobs is automatically processed for these (new) devices. Dynamically-evaluated criteria for each such "enrollment job" determine whether it should be run for the new device. New jobs can be targeted at specific devices upon enrollment. These jobs might typically provision "packages" of applications and settings as a part of the enrollment process of a new user/device.

4. Device configuration

Device Configuration allows the DMS to set various device parameters. These are specified as name/value pairs, and the standard DMS interface supports around 100 pre-defined parameters covering typical settings for more functional devices.

Parameters that are configurable from the DMS Administration Console or through the APIs include for example:

  • Network addresses
  • Dialup Phone Number
  • DMS Server Address (URL)
  • e-mail Account information

5. Software package definitions

Software installation and removal by the DMS is done on the basis of software package and meta-package definitions which are text files that specify

Lists of files to download, where to store them on the device, file modes, etc. The URLs from which the software is to be obtained may be external to the DMS:

  • Names of files to be deleted from or installed on the device
  • Amount of memory/flash needed on the device
  • Device script that should be executed as part of the installation process (where applicable)
  • Modifications to registry values on the device
  • Whether the device should be rebooted

A further level of software configuration is handled through "meta package" definition files, which can be used to group together the individual pieces of software that comprise an application, its required or optional data files, etc. Metapackages may contain version information for the application, and allow the administrator to specify whether the device user can interactively control whether individual packages should be installed or removed when the job runs.

6. Software distribution (installation or removal)

A software distribution job specifies the software package or metapackage file name, which is to be installed or removed, and the class or classes of device, or the specific individual devices to which the job applies. The process accommodates device variations; for example, a single job to install the "same" application to several classes or subclasses of device can automatically select the appropriate version of the package to install on each individual device according to the device CPU architecture, language, or country.

7. Device Inventory collection

An inventory job collects information from a device. For example, such a job could ask for:

  • Current configuration parameter values
  • Names of installed software, version numbers, file lists, registry keys and values, and so on
  • Device serial number, hardware options present on devices that support optional hardware

On OMA (SyncML) DM devices, an inventory job can query any attribute of any OMA (SyncML) management object:

  • All parameters
  • All registered software
  • All known hardware
  • Device capabilities

Device actions: Device management jobs all involve performing actions on one or more devices. Not all types of action are supported for all classes of device. The following table summarizes the available device actions by device class.

                SyncML    OSGi     Palm     WinCE     Win32
 
Inventory       Yes       Yes      Yes      Yes       Yes
 collection
Device          Yes       Yes      Yes      Yes       Yes
 configuration
Software         .        Yes      Yes      Yes       Yes
 installation
Software         .        Yes      Yes      Yes       Yes
 removal
Bootstrap       Yes        .        .        .         .
Notification    Yes        .        .        .         .
Node            Yes       Yes       .        .        Yes
 discovery
Custom          Yes       Yes       .        .        Yes
 Command
Command         Yes       Yes       .        .        Yes
 script
Bundle           .        Yes       .        .        Yes
 control
Software         .        Yes       .        .        Yes
 list
 update
Registry         .         .        .        .        Yes
 retrieval
Registry         .         .        .        .        Yes
 update

Support for new devices

For non-OMA (SyncML) DM devices, WEDM is extensible and customizable through its framework and plug-in architecture. New device support can be added through the creation of additional device management plug-ins or by subclassing existing plug-ins.

For OMA (SyncML) DM compatible devices, IBM has been working directly with manufacturers to ensure interoperability as new devices are released and as the OMA DM standard evolves.

WEDM V5.0 will use the following software that is included in the WEDM media pack:

  • WebSphere Application Server Enterprise V5.0.2 for AIX V5.1.3, AIX V5.2, Solaris 8 (7/02 or later), Solaris 9, Microsoft Windows 2000 Server, Advanced
    • WebSphere Application Server Edge Components V5.0
    • IBM Directory Server (IDS) V5.1
    • DB2 Enterprise Edition 8.1
    • WebSphere MQ
    • WebSphere MQ Event Broker
    • WebSphere Application Server Toolkit

 
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Product positioning

For more information about WEDM, other WebSphere products, and pervasive computing, contact your IBM representative or an authorized Business Partner, or visit one of the following Web sites

Trademarks

 
Everyplace is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
WebSphere, Passport Advantage, AIX, and DB2 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft and Windows are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Offering information

Product information is available via the Offering Information Web site

Also, visit the Passport Advantage® Web site


 
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Publications

No hard copy publications are shipped with this product.

The IBM Publications Center

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.

The IBM Publications Notification System (PNS)

PNS enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive e-mail notifications of all new publications defined in their profiles. These may then be ordered/downloaded from the Publications Center.

The PNS site is available in English and Canadian French.
 
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Technical information

Hardware requirements

Device Management Server

  • Processor: For Intel™-compatible processors running Windows™ operating systems, 600 MHz. For RS/6000® and SPARC processors, 450 MHz.
  • Memory: For Windows, Solaris, and AIX® systems: 512 MB, 1 GB recommended.
  • HDD:
    • DMS: 70 MB
    • Web browser: 12 MB for Internet Explorer, 26 MB for Netscape
    • IBM HTTP Server: 30 MB
    • WebSphere® Application Server: 250 MB
    • Database client: 290 MB for DB2®, 160 MB for Oracle
  • Media drive: CD-ROM

Database server requirements

  • Processor: For Intel-compatible processors running Windows operating systems, 600 MHz. For RS/6000 and SPARC processors, 450 MHz.
  • Memory for Windows, Solaris, and AIX systems: 512 MB, 1 GB recommended.
  • HDD: DM database is configured based on transaction types from performance characteristics.
  • Media drive: CD-ROM.

Device Manager administration client requirements

  • Processor: 500 MHz minimum, for Intel-compatible processors
  • Memory: 256 MB
  • HDD:
    • DM client software: 40 MB
    • Temporary space for install image: 40 MB (includes space for DMconsole.zip)
    • Web browser: 12 MB for Internet Explorer, 26 MB for Netscape or Mozilla
    • Database client: 290 MB for DB2 (including its console), 160 MB for Oracle
  • Screen resolution: 800 x 600 pixels and 256 colors, minimum; 1024 x 768 pixels recommended

Software requirements

Device Management Server

A processor with one of these operating systems:

  • AIX V5.1, AIX 5L, or AIX V5.2
  • Sun Solaris 8 or Sun Solaris 9
  • Microsoft™ Windows 2000 Server, Advanced
  • One of these Web browsers (optional):
    Install a Web browser if you need to view DM documents from the server:
    • Netscape Communicator (for Windows) 6.2, or later
    • Netscape Navigator (for Windows) 6.2, or later
    • Mozilla 1.2.1
    • Microsoft Internet Explorer (IE) 5.5, or later
  • Web server: IBM HTTP Server 1.3.26
  • Application Server: WebSphere Application Server, Base Edition (Full Version) 5.0.2
  • Software developer kit for Java™ technology: IBM Java 2 Software Developer's Kit (SDK) 1.3.0 installed by WebSphere Application Server
  • Database client software:
    One of the following database clients is required if the relational database is on a different server:
    • For DB2 Universal Database® 8.1 or 7.2, the JDBC driver included with the DB2 product
    • For Oracle9i database 9.2, Oracle9i 9.2 JDBC driver for JDK 1.2
    • For Oracle8i database 8.1.7, Oracle8i 8.1.7 JDBC driver for JDK 1.2

Database server requirements

A processor with one of these operating systems:

  • AIX V5.1, AIX 5L, or AIX V5.2
  • Sun Solaris 8 or Sun Solaris 9
  • Microsoft Windows 2000 Server, Advanced
  • One of the following databases:
    • DB2 Universal Database Enterprise Edition 8.1 with FixPak 1
    • DB2 Universal Database Enterprise Edition 7.2 with FixPak 9
    • Oracle9i RDBMS database 9.2
    • Oracle8i RDBMS database 8.1.7
  • Access: You must be the root user on UNIX® or have administrative privileges on Windows to perform installation.

DM administration client requirements

  • One of these operating systems:
    • Microsoft Windows 2000 Pro, Server, or Advanced Server
    • Microsoft Windows XP
  • One of these Web browsers:
    • Netscape Communicator (for Windows) 6.2, or later
    • Netscape Navigator (for Windows) 6.2, or later
    • Mozilla 1.2.1
    • Microsoft Internet Explorer (IE) 5.5, or later
  • Database client software: For DM console clients only (not required for Customer Care or Self Care clients), one of the following is required:
    • IBM HTTP Server 1.3.26
    • For DB2 Universal Database 8.1 or 7.2, the JDBC driver included with the DB2 product
    • For Oracle9i database 9.2, Oracle9i 9.2 JDBC driver for JDK 1.2
    • For Oracle8i database 8.1.7, Oracle8i 8.1.7 JDBC driver for JDK 1.2

Limitations: Refer to the following web site to review a copy of the license for WebSphere Everyplace™ Device Manager V5, which does contain limitations.

Planning information

Direct customer support: Direct customer support is provided by IBM Operational Support Services — Support Line. This fee service enhances customers' productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services — Support Line will help answer questions pertaining to usage and suspected software defects for eligible products.

Installation and technical support is provided by Global Services. For more information, call 800-IBM-4YOU (426-4968).

Software Maintenance, previously referred to as Software Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.

Packaging: The Passport Advantage Media pack is shipped on CD-ROMs. The program CD-ROM contains the code, softcopy documentation and the IBM Program License Agreement (IPLA).

Security, auditability, and control

WEDM uses the security and auditability features of the host hardware or software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
 
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Ordering information

Product information

Licensed function    Product group        Product category
title
 
WebSphere            Pervasive            WebSphere Everyplace
 Everyplace Device    Computing Division   Service Delivery
 Manager

WebSphere Everyplace Device Manager V5 is licensed per processor.

Passport Advantage program licenses

WebSphere Everyplace Device Manager

                                                       Part
Description                                            number
 
WebSphere Everyplace Device
 Manager
WEDM V5.0 Per Processor SW                             E01B9LL
 Maintenance Annual Renewal
WEDM V5.0 Per Processor License                        D53WELL
 & SW Maintenance 12 Months
WEDM V5.0 Per Processor SW                             D53WFLL
 Maintenance Reinstatement
 12 Months

Passport Advantage supply

WebSphere Everyplace Device Manager

                                                       Part
Description                                            number
 
WEDM V5.0
 Media Pack Multilingual (French,                      BK06MML
  Korean, Chinese -- Simplified,
  Spanish, Brazilian Portuguese,
  German, Japanese, Chinese --
  Traditional, English U.S.,
  Italian) Windows 2000, Solaris
  (Sun Microsystems), AIX V5.x
  CD-ROM Digital Disk --
  ISO 9660 Standard V5.0.0

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

WEDM V5.0 V5.0.0

Entitled maintenance       Media packs                 Part
offerings description      description                 number
 
WebSphere                  WEDM V5.0                   BK06MML
 Everyplace Device          Multilingual (French,
 Manager Processor          Korean, Chinese --
                            Simplified, Spanish,
                            Brazilian Portuguese,
                            German, Japanese,
                            Chinese --
                            Traditional, English
                            U.S., Italian) Windows
                            2000, Solaris (Sun
                            Microsystems), AIX
                            V5.x CD-ROM Digital
                            Disk -- ISO 9660
                            Standard

On/Off Capacity on Demand

WebSphere Everyplace Device Manager

                                                       Part
Description                                            number
 
WEDM V5.0 Per Processor Per                            D53X3LL
 Use-DAY, On Off Capacity on
 demand Temporary U

 
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Terms and conditions

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Agreement: IBM International Program License Agreement. Proofs of Entitlement are required for all authorized use.

Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

License information form number

                       Program          Form
Program name           number           number
 
WebSphere              5724-I79         L-DCHN-5Y7HBN
 Everyplace
 Device Manager

Limited warranty: Yes

Program services

Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure.

Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date to the party (either IBM or its reseller) from whom you acquired it for a refund. This applies only to your first acquisition of the program.

Copy and use on home/portable computer: No

Volume orders (IVO): No

Passport Advantage applies: Yes, and through the Passport Advantage Web site at

Usage restriction: Yes

The specific limitations are included in the License Information that is provided with the WEDM V5 product. This license can be viewed at

Software maintenance applies: Yes

Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.

IBM includes one (1) year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available.

While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at

Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information, about the Passport Advantage Agreement, refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at

IBM Operational Support Services — Support line: No

iSeries™ Software Subscription applies: No

Educational allowance available: Not applicable

On/Off capacity on demand

To be eligible for On/Off Capacity on Demand pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract — Z125-6907, Amendment for iSeries and pSeries® Temporary Capacity On Demand — Software — must be signed prior to use.
 
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Prices

The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available at

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968).

Trademarks

 
Everyplace and iSeries are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Passport Advantage, RS/6000, AIX, WebSphere, DB2, DB2 Universal Database, and pSeries are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel is a trademark of Intel Corporation.
 
Windows and Microsoft are trademarks of Microsoft Corporation.
 
Java is a trademark of Sun Microsystems, Inc.
 
UNIX is a registered trademark of the Open Company in the United States and other countries.
 
Other company, product, and service names may be trademarks or service marks of others.

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