IBM Forms 4.0 provides a compelling interactive user interface and lower total cost of ownership for automating forms-based processes
IBM Europe, Middle East, and Africa Software Announcement ZP10-0568December 7, 2010
ENUSZP10-0568.PDF
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| At a glance |
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IBM® Forms 4.0 helps businesses automate forms-based processes. This new release provides a great looking web 2.0 interface. The businesses can also help lower total cost of ownership through reusable forms components and improved web services support.
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| Overview |
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IBM Forms 4.0 helps line of business as well as IT users to automate forms-based processes. It is designed to help deliver the following benefits:
- Compelling, interactive user experience through new modern look and feel and Web 2.0 user interface
- Reduced time to value and total cost of ownership
- Lower development cost through reusable forms components
- Improved integration with existing infrastructure through improved web service interaction
- Improved performance and scalability through 64-bit support in server
- Higher productivity through anytime, anywhere access on tablets like iPad
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| Key prerequisites |
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For details, refer to the Hardware requirements sections.
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| Planned availability date |
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IBM Forms ServerV4.0, IBM Forms DesignerV4.0, and IBM Forms Viewer V4.0
- December 10, 2010: Electronic availability
IBM Forms with Workflow V4.0
- December 17, 2010: Electronic availability
- January 7, 2011: Media availability
Refer to the complete letter for national language availability.
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| Description |
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IBM Forms 4.0 makes it easier than ever for businesses to automate forms based processes. It is designed to help deliver the following benefits:
Compelling, interactive user experience
- Modernized widgets for fresh look and feel
- Rich text support in the forms
Lower total cost of ownership
- Lower development cost through reusable forms components
- Better integration with existing infrastructure through improved web service interaction
- Improved performance and scalability through 64-bit support in server
Improved process automation
- Easy-to-use workflow in the box
- Even tighter integration with Business Process Management systems like Process Server and Filenet P8
Higher productivity through anytime, anywhere access of forms-based applications on tablets like iPad
The new functionality in this release is:
- Modernized forms widgets
- Rich text support in forms
- Sixty-four-bit support in IBM Forms Server
- AIX® support in IBM Forms Server with Workflow
- Reusable forms components
- Improved web service integration
- Support for mobile tablets like iPad
- More out-of-the-box samples
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| Statement of direction |
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It is IBM's current intent that we will continue to integrate IBM Forms with other IBM products to provide end-to-end process automation to customers.
All statements regarding IBM's plans, directions, and intent are subject to change or withdrawal without notice.
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| Reference information |
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Software Announcement ZP10-0379, dated September 28, 2010.
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| Availability of national languages |
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Product description Language General availability date
Forms Designer with Workflow Multilingual January 7, 2011
V4.0.0 (English International,
French, Russian, Korean,
Chinese-Simplified, Spanish,
Portuguese-Brazilian,
Croatian, German, Japanese,
Chinese-Traditional, Hungarian,
Romanian, Slovenian, Czech,
Slovakian, Italian, Polish)
Forms Server with Workflow Multilingual January 7, 2011
V4.0.0 (Portuguese, French, Danish,
Russian, Hebrew, Arabic,
Korean, Chinese-Simplified,
Spanish, Norwegian Bokmal,
Portuguese-Brazilian,
Croatian, German, Swedish,
Japanese, Chinese-Traditional,
Hungarian, Norwegian Nynorsk,
English, Romanian, Slovenian,
Greek, Turkish, Dutch, Czech,
Slovakian, Italian, Finnish,
Polish)
Forms Srvr Unlmtd Vwr Ed Multilingual January 7, 2011
V4.0.0 (English International,
Portuguese, French, Danish,
Russian, Hebrew, Arabic,
Korean, Chinese-Simplified,
Spanish, Portuguese-Brazilian,
Croatian, German, Swedish,
Japanese, Chinese-Traditional,
Hungarian, Norwegian Nynorsk,
Romanian, Slovenian, Greek,
Turkish, Dutch, Czech,
Slovakian, Italian, Finnish,
Polish)
IBM Forms Designer V4.0.0 Multilingual January 7, 2011
(English International,
French, Russian, Arabic,
Korean, Chinese-Simplified,
Spanish, Portuguese-Brazilian,
Croatian, German, Japanese,
Chinese-Traditional, Hungarian,
Romanian, Slovenian, Czech,
Slovakian, Italian, Polish)
IBM Forms Server Extender Multilingual January 7, 2011
V4.0.0 (English International,
Portuguese, French, Danish,
Russian, Hebrew, Arabic,
Korean, Chinese-Simplified,
Spanish, Portuguese-Brazilian,
Croatian, German, Swedish,
Japanese, Chinese-Traditional,
Hungarian, Norwegian Nynorsk,
Romanian, Slovenian, Greek,
Turkish, Dutch, Czech,
Slovakian, Italian, Finnish,
Polish)
IBM Forms Server V4.0.0 Multilingual January 7, 2011
(English International,
Portuguese, French, Danish,
Russian, Hebrew, Arabic,
Korean, Chinese-Simplified,
Spanish, Portuguese-Brazilian,
Croatian, German, Swedish,
Japanese, Chinese-Traditional,
Hungarian, Norwegian Nynorsk,
Romanian, Slovenian, Greek,
Turkish, Dutch, Czech,
Slovakian, Italian, Finnish,
Polish)
IBM Forms Viewer V4.0.0 Multilingual January 7, 2011
(Portuguese, French, Danish,
Russian, Hebrew, Arabic,
Korean, Chinese-Simplified,
Spanish, Norwegian Bokmal,
Portuguese-Brazilian, Croatian,
German, Swedish, Japanese,
Chinese-Traditional, Hungarian,
English, Romanian, Slovenian,
Greek, Turkish, Dutch, Czech,
Slovakian, Italian,
Finnish, Polish)
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| Program number |
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Program VRM Program name number 5724-N09 4.0.0 IBM Forms Designer 5724-N08 4.0.0 IBM Forms Server 5724-N07 4.0.0 IBM Forms Viewer
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| Education support |
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website
Contact your IBM representative for course information.
IBM Software Services for Lotus® Education provides education to support many Lotus offerings. For a complete list of offerings visit the website at
Technical Skills Software Workshop
No-fee technical skills training workshops (English only) for this product are offered to customers and business partners to gain hands-on skills for installing, configuring, operating, and supporting this product. The workshops are ideal for customers and business partners who are in the process of evaluating, or have already purchased it. Workshops are modeled to be 50% to 70% hands-on labs and are continually updated to current product release.
Workshops are delivered in multiple formats, traditional classroom, self-paced (self-study) and instructor led e-learning, all formats have the same content.
Traditional classroom workshops are scheduled and delivered in-person worldwide at IBM and non-IBM locations throughout the year.
Self-paced/self-study workshops enable the student to view the workshop presentations and execute the labs on their own schedule with no travel required. The presentations have speaker notes and allow the student full control to navigate the information. Students reserve a one week period to run the labs on a remote, supported, live environment. Support is provided through a monitored forum.
Note: A fast Internet connection is required.
For more details on current workshop content, schedules, and to register for any workshop format, visit
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| Offering Information |
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Product information is available via the Offering Information website
Also, visit the Passport Advantage® website
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| Publications |
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No publications are shipped with these products.
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.
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| Technical information |
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Specified operating environment
Hardware requirements
Visit
Software requirements
None.
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Planning information
Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
Packaging
IBM Forms 4.0 will be distributed via a media package and electronic software distribution (ESD).
IBM Forms 4.0 media package is distributed in one package with the following:
- IBM Forms 4.0 product CDs and DVDs.
- Soft copy product documentation including README files are included on the product DVD.
- The License Information form numbers for IBM Forms 4.0 are L-SYOG-8AFS3Y, L-SYOG-85EUZ9, L-SYOG-8AFSKJ, L-SYOG-8AFSLM, and L-SYOG-8AFS5L.
Security, auditability, and control
The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
Global Technology Services
Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.
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| Ordering information |
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For ordering information, consult your IBM representative or authorized IBM Business Partner, or visit
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product information
Licensed function title Product group Product
category
IBM Forms Designer Lotus Forms IBM Forms
IBM Forms Designer with Workflow Lotus Forms IBM Forms
IBM Forms Server Lotus Forms IBM Forms
IBM Forms Server Extender Lotus Forms IBM Forms
IBM Forms Server Unlimited Viewer Lotus Forms IBM Forms
Edition
IBM Forms Server with Workflow Lotus Forms IBM Forms
IBM Forms Viewer Lotus Forms IBM Forms
Program name PID Charge unit
number description
IBM Forms Designer 5724-N09 Per Authorized User
IBM Forms Designer with Workflow 5724-N09 Per Authorized User
IBM Forms Server 5724-N08 Per Processor
Value Unit (PVU)
IBM Forms Server 5724-N08 Per PVU for
Linux® on System z
IBM Forms Server Extender 5724-N08 Per PVU for
Linux on System z
IBM Forms Server Extender 5724-N08 Per PVU
IBM Forms Server Unlimited Viewer 5724-N08 Per PVU
Edition
IBM Forms Server with Workflow 5724-N08 Per 20 Authorized Users
IBM Forms Server with Workflow 5724-N08 Per PVU
IBM Forms Viewer 5724-N07 Per 25 Pages
IBM Forms Viewer 5724-N07 Per Authorized User
Charge metrics definitions
Authorized User
Authorized User is the unit of measure by which this program is licensed. An Authorized User is an individual (named or unnamed) within or outside of your enterprise. The program may be installed on one or more computers or servers and accessed by the number of users authorized by the Proof of Entitlement (PoE). You must have an entitlement for each Authorized User accessing the program or any program component in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.
Install
Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.
Processor Value Unit (PVU)
PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU Table by processor value, brand, type, and model number at
and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip. A dual-core processor chip, for example, has two processor cores.
Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms (refer to the webpage below). If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules at
* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.
Notes:
- Some programs may require licenses for the program and what is being managed. In that case, the following applies. In addition to the entitlements required for the program directly, licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
- Some programs may be licensed on a managed basis only. In that case, the following applies: Instead of the entitlements required for the program directly, Licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
- A few programs on an exception basis may be licensed on a referenced basis. In that case, the following applies. Rather than obtaining entitlements for the activated processor cores available to the program, licensee must obtain PVU entitlements for this program sufficient to cover the environment made available to the referenced program as if the program itself were executing everywhere the referenced program was executing, independent of the basis on which the referenced program is licensed.
- Express and workgroup programs may be licensed with maximum use terms. In that case, the following applies. The maximum authorized use terms and conditions for PVU licensed IBM express and middleware programs can be found in the IBM Express and Middleware Licensing Guide.
Passport Advantage program licenses
IBM Forms Designer
Part description Part
number
IBM Forms Designer with Workflow
IBM Forms Designer with Workflow Auth User SW S&S D0G6QLL
Reinstate 12 Mo
IBM Forms Designer with Workflow Authorized User Annual E0AHFLL
SW S&S Rnwl
IBM Forms Designer with Workflow Authorized User Lic + D0G6PLL
SW S&S 12 Mo
IBM Forms Designer IBM Forms Designer Per Authorized User Annual SW S&S E0296LL Rnwl IBM Forms Designer Per Authorized User Lic + SW S&S 12 D56EFLL Mo IBM Forms Designer Per Authorized User SW S&S Reinstate D56EKLL 12 Mo
IBM Forms Server
IBM Forms Server IBM Forms Server Processor Value Unit (PVU) Annual SW E02DULL S&S Rnwl IBM Forms Server Processor Value Unit (PVU) Lic + SW D571HLL S&S 12 Mo IBM Forms Server Processor Value Unit (PVU) SW S&S D571ILL Reinstate 12 Mo
IBM Forms Server Unlimited Viewer Edition IBM Forms Server Unlimited Viewer Edition Proc VU E0860LL Annual SW S&S Rnwl IBM Forms Server Unlimited Viewer Edition Proc VU Lic + D0BPLLL SW S&S 12 Mo IBM Forms Server Unlimited Viewer Edition Proc VU SW D0BPMLL S&S Reinst 12 Mo
IBM Forms Server with Workflow IBM Forms Server with Workflow 20 Authorized Users E0AHKLL Annual SW S&S Rnwl IBM Forms Server with Workflow 20 Authorized Users Lic D0G6ZLL + SW S&S 12 Mo IBM Forms Server with Workflow 20 Authorized Users SW D0G70LL S&S Reinst 12Mo IBM Forms Server with Workflow Proc Value Unit Annual E0AHNLL SW S&S Rnwl IBM Forms Server with Workflow Proc Value Unit Lic + SW D0G75LL S&S 12 Mo IBM Forms Server with Workflow Proc Value Unit SW S&S D0G76LL Reinstate 12 Mo
IBM Forms Server Extender IBM Forms Server Extender Per Processor Value Unit E07NRLL (PVU) Annual SW S&S Rnwl IBM Forms Server Extender Per Processor Value Unit D0ATJLL (PVU) Lic + SW S&S 12 Mo IBM Forms Server Extender Processor Value Unit (PVU) SW D0ATKLL S&S Reinstate 12 Mo
IBM Forms Viewer
IBM Forms Viewer Forms Viewer Per 25 Pages Annual SW S&S Rnwl E02KNLL Forms Viewer Per 25 Pages Lic + SW S&S 12 Mo D58HGLL Forms Viewer Per 25 Pages SW S&S Reinstate 12 Mo D58HHLL IBM Forms Viewer Authorized User Annual SW S&S Renewal E0295LL IBM Forms Viewer Authorized User Lic + SW S&S 12 Months D56E1LL IBM Forms Viewer Authorized User SW S&S Reinstate 12 D56EALL Months
Passport Advantage trade-up licenses
IBM Forms Designer
Precursor product Trade-up product Part
number
IBM Forms Designer
IBM FileNet® eForms IBM Forms Designer AU fr D04S7LL
Designer Filenet eForms Dsgnr
TradeUp Lic+SW S&S 12Mo
IBM Forms Designer with Workflow
IBM Lotus Forms Designer IBM Forms Designer D0GDXLL
w/Workflow AU fr Forms
Designer TU Lic+SW S&S
12Mo
IBM Forms Server
IBM Forms Server with Workflow
IBM Business Process IBM Forms Server D0GDWLL
Accelerator w/Workflow 20AU fr Bus
Proc Accltr TradeUp Lic+SW
S&S 12Mo
IBM Lotus Forms Server IBM Forms Server D0GDVLL
w/Workflow PVU fr Forms
Server TradeUp Lic+SW S&S
12Mo
IBM Forms Server
IBM FileNet eForms for P8 IBM Forms Server PVU fr D04SLLL
Employee Filenet eForms P8 Emply
Trade Up Lic+SW S&S 12 Mo
IBM FileNet eForms for P8 IBM Forms Server PVU fr D04SQLL
Ext User Filenet eForms P8 Ext Usr
Trade Up Lic+SW S&S 12 Mo
IBM FileNet eForms for P8 IBM Forms Server PVU fr D04SNLL
Authorized Filenet eforms P8 Auth
Trade Up Lic + SW S&S 12
Mo
IBM Forms Turbo IBM Forms Server PVU from D06P8LL
Forms Turbo Trade Up Lic +
SW S&S 12 Mo
IBM FileNet eForms IBM Forms Server Proc D04S6LL
Value Unit fr Filenet
eForms TradeUp Lic+SW S&S
12 Mo
IBM FileNet eForms Desktop IBM Forms Srvr PVU fr D04SRLL
FileNet eForms Dsktp
Client Dev TrdUp Lic+SWS&S
12Mo
Passport Advantage supply
Program name/description Part
number
Forms Designer with Workflow V4.0.0
IBM Forms Designer with Workflow V4.0 Windows® BU06VML
Multilingual Media Pack
Forms Server with Workflow V4.0.0
IBM Forms Server with Workflow V4.0 MP Multilingual BU06UML
Media Pack
Forms Srvr Unlmtd Vwr Ed V4.0.0
IBM Forms Server Unlimited Viewer V4.0 Multiplatform ML BU06QML
Media Pack
IBM Forms Designer V4.0.0
IBM Forms Designer V4.0 Windows Multilingual Media Pack BU06RML
IBM Forms Server Extender V4.0.0
IBM Forms Server Extender V4.0 Multiplatform BU06PML
Multilingual Media Pack
IBM Forms Server V4.0.0
IBM Forms Server V4.0 Multiplaform Multlingual Media BU06NML
Pack
IBM Forms Viewer V4.0.0
IBM Forms Viewer V4.0 Windows Multilingual Media Pack BU06SML
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
IBM Forms Server Extender V4.0.0
Entitled maintenance Media packs description Part
offerings description number
IBM Forms Server Extender IBM Forms Server Extender BU06PML
for Linux on System z® V4.0 Multiplatform
Processor Value Unit Multilingual Media Pack
IBM Forms Server Extender IBM Forms Server Extender BU06PML
per Processor Value Unit V4.0 Multiplatform
Multilingual Media Pack
IBM Forms Viewer V4.0.0
IBM Forms Viewer per 25 IBM Forms Viewer V4.0 BU06SML
Pages Windows Multilingual Media
Pack
IBM Forms Viewer per IBM Forms Viewer V4.0 BU06SML
Authorized User Windows Multilingual Media
Pack
IBM Forms Server V4.0.0
IBM Forms Server with IBM Forms Server V4.0 BU06NML Workflow 20 Authorized Multiplaform Multlingual Users Media Pack IBM Forms Server with IBM Forms Server V4.0 BU06NML Workflow Processor Value Multiplaform Multlingual Unit Media Pack
Forms Server with Workflow V4.0.0
IBM Forms Server with IBM Forms Server with BU06UML Workflow 20 Authorized Workflow V4.0 MP Users Multilingual Media Pack IBM Forms Server with IBM Forms Server with BU06UML Workflow Processor Value Workflow V4.0 MP Unit Multilingual Media Pack
Forms Designer with Workflow V4.0.0
IBM Forms Designer with IBM Forms Designer with BU06VML
Workflow Authorized User Workflow V4.0 Windows
Multilingual Media Pack
IBM Forms Designer V4.0.0
Entitled maintenance Media packs description Part
offerings description number
IBM Forms Designer IBM Forms Designer V4.0 BU06RML
Authorized User Windows Multilingual Media
Pack
Forms Srvr Unlimited Viewer Edition V4.0.0
IBM Forms Server Unlimited IBM Forms Server Unlimited BU06QML Viewer Edition Processor Viewer V4.0 Multiplatform Value Unit ML Media Pack
Cross-platform products
Cross-platform product for use on System z
Order the part numbers that follow when the product is used for either the development of code that will be deployed on System z servers or when the product will be communicating or transferring data between a distributed server and a System z server. Otherwise order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.
Cross-platform product for use on System z IFL engines
Order the part numbers that follow when the product is intended to run on the Linux operating system on System z IFL engines. If the product is not intended to run on the Linux operating system on System z IFL engines, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.
IBM Forms Server
Part description Part
number
IBM Forms Server Extender
IBM Forms Server Extender Per Proc VU for Linux Sys z E07T2LL
Annual SW S&S Rnwl
IBM Forms Server Extender Per Proc VU for Linux Sys z D0B3JLL
Lic + SW S&S 12 Mo
IBM Forms Server Extender Per Proc VU for Linux Sys z D0B3KLL
SW S&S Reinst 12 Mo
IBM Forms Server IBM Forms Server Processor Value Unit Lnx Sys z Annual E07T4LL SW S&S Rnwl IBM Forms Server Processor Value Unit Lnx Sys z Lic + D0B3NLL SW S&S 12 Mo IBM Forms Server Processor Value Unit Lnx Sys z SW S&S D0B3PLL Reinst 12 Mo
Trade-up licenses for cross-platform products
IBM Forms Server
Precursor product Trade-up product Part
number
IBM Forms Server
IBM FileNet eForms Desktop Forms Srvr PVU LnxSysz fr D0B41LL
FilNet eForms Dsktp Clnt
Dev TrdUp Lic+SW S&S12Mo
IBM FileNet eForms for P8 IBM Forms Server PVU Lnx D0B3XLL
Authorized Sys z fr FN eForms P8 Auth
TrdUp Lic+SW S&S 12 Mo
IBM FileNet eForms for P8 IBM Forms Server PVU Lnx D0B3YLL
Employee Sys z fr FN eForms P8 Emp
TrdUp Lic + SW S&S 12 Mo
IBM FileNet eForms IBM Forms Server PVU Lnx D0B40LL
Sys z fr FileNet eForms
TrdUp Lic + SW S&S 12 Mo
IBM Forms Turbo IBM Forms Server PVU Lnx D0B3WLL
Sys z fr Forms Turbo
TradeUp Lic + SW S&S 12 Mo
IBM FileNet eForms for P8 IBM Forms Server PVU Lnx D0B3ZLL
Ext User Sysz fr FN eForms P8 Ext
Usr TrdUp Lic+SW S&S 12Mo
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Licensing
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.
Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
License Information form numbers
Program name Program Form number
number
IBM Forms Designer 5724-N09 L-SYOG-8AFS3Y
IBM Forms Server 5724-N08 L-SYOG-85EUZ9
L-SYOG-8AFSKJ
L-SYOG-8AFSLM
IBM Forms Viewer 5724-N07 L-SYOG-8AFS5L
The program's License Information will be available for review on the IBM Software License Agreement website
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee
For clarification, note that if for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program.
Volume orders (IVO)
No
Passport Advantage applies
Yes, and through the Passport Advantage website at
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Software Subscription and Support (Software Maintenance)
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Subscription and Support (also referred to as Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support (also referred to as Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (also referred to as Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at
System i Software Maintenance applies
No
Educational allowance available
Education allowance does not apply.
Education software allowance does not apply.
Special education prices are available for qualified customers through Passport Advantage.
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| IBM Electronic Services |
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
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| Prices |
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Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner, or authorized IBM Business Partner for Software ValueNet®, if applicable. Additional information is also available at
Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
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Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at:
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