IBM United States
Services Announcement 601-028
July 31, 2001

IBM Installation Services Enhanced to Include Data Migration Services for IBM Notebook and Desktop Computers

 ENUS601-028.PDF (26KB)

(Corrected on August 14, 2001)

The Overview and Description sections were updated to change Limited Tape Option to Linear Tape-Open.

At a Glance

IBM Installation Services adds a new service that:

  • Saves you time and effort by helping you get your IBM notebook and desktop computers up and running quickly and efficiently
  • Gives your new computer the look and feel of the old computer with immediate access to your important data files

IBM Warranty and Maintenance Options and Warranty Service Upgrades are available for additional products.

  • ServicePac for Warranty and Maintenance Options
    • 9x5 Next Business Day
    • 9x5 4-hour response
    • 24x7 4-hour response
    • 24x7 2-hour response
  • Warranty Service Upgrades
    • 9x5 4-hour response
    • 24x7 2-hour response

Overview

ServicePac® for Installation Services has been enhanced to include new installation services offered on IBM notebook and desktop computers. These services provide you with assistance in getting your new systems up and running quickly.

The new data migration services, IBM Installation Services — ServicePac for basic installation plus migration for IBM notebook and desktop computers and IBM Installation Services — ServicePac for enhanced installation plus migration for IBM notebook and desktop computers complement the basic installation and enhanced installation services, announced in Services Announcement 600-022 , dated June 20, 2000.

Concurrent with this announcement, ServicePac part number 21P2003, Basic Installs 21-50 Units has been changed to 21-25 Units. ServicePac part number 21P2008, Enhanced Installs 21-50 Units, has been changed to 21-25 Units. Also, ServicePac part number 21P2004, Basic Installs 51+ and ServicePac part number 21P2009, Enhanced Installs 51+ are being withdrawn.

Also, at this time, the following ServicePac for Warranty and Maintenance Options are available:

Additional Netfinity®/xSeries Servers

  • 9x5 Next Business Day
  • 9x5 4-hour response
  • 24x7 4-hour response
  • 24x7 2-hour response

Selected Linear Tape-Open (LTO) Peripheral Devices

  • 9x5 4-hour response
  • 24x7 4-hour response
  • 24x7 2-hour response

Selected Monitors

  • 9x5 Next Business Day
  • 24x7 4-hour response

The following Warranty Service Upgrades and Annual Maintenance Agreements (MA) are available via ServiceSuite™ and ServiceElect contracts:

Warranty Service Upgrades

Selected LTO Peripheral Devices

  • 9x5 4-hour response
  • 24x7 2-hour response

Warranty Service Upgrade and Annual Maintenance Agreement

Selected xSeries Servers

  • 24x7 2-hour response

Key Prerequisites

Refer to the Description section.

Planned Availability Date

August 10, 2001

Description

Key Prerequisites

IBM Installation Services — ServicePac for basic and enhanced installation plus migration for IBM notebook and desktop computers

  • New system must be purchased with an Ethernet card to qualify for this offering.
  • Use of IBM Data Transfer Migration tool kits:
    • Must be purchased at the time of ServicePac for enhanced installation plus migration for IBM notebook and desktop computers purchase, unless the IBM Data Transfer Migration tool kit was purchased at an earlier date.
    • Depending on the configuration and system being migrated, the IBM Data Transfer Migration tool kit contains:
      • Notebook — PCMCIA Ethernet, Data Migration CD-ROM, and cable
      • Desktop — PCI Ethernet, Data Migration CD-ROM, and cable

      Note: If the migration is to be done in a mixed environment, then both tool kits will need to be purchased.

  • End user (or representative) must be present at time of service to identify files to migrate.

IBM Installation Services — ServicePac for basic installation plus migration for IBM notebook and desktop computers, and IBM Installation Services — ServicePac for enhanced installation plus migration for IBM notebook and desktop computers complement the basic and enhanced installation services announced in Services Announcement 600-022 , dated June 20, 2000. These services provide all of the elements of ServicePac for basic and enhanced installation

plus the following:

  • Copy up to 600 MB of data from the old system to the new system
  • Copy personality and connectivity settings from the old system to the new system

The migration is performed using one or both of the IBM Data Transfer tool kits, which is a prerequisite for performing basic or enhanced installation plus migration for IBM notebook and desktop computers. The tool kit must be purchased at the time of this offering purchase, unless previously purchased. The IBM Data Transfer software runs on Microsoft™ Windows® operating systems (Windows 95, 98, Me, and 2000).

ServicePac for Warranty and Maintenance Options are available as follows:

Selected Netfinity/xSeries Servers

  • 9x5 Next Business Day
  • 9x5 4-hour response
  • 24x7 4-hour response
  • 24x7 2-hour response

Selected Linear Tape-Open (LTO) Peripheral Devices

  • 9x5 4-hour
  • 24x7 4-hour response
  • 24x7 2-hour response

Selected Monitors

  • 9x5 Next Business Day
  • 24x7 4-hour response

In addition, the following Warranty Service Upgrades and Annual Maintenance Agreements (MA) are available via ServiceSuite and ServiceElect:

Warranty Service Upgrades

Selected LTO Peripheral Devices

  • 9x5 4-hour response
  • 24x7 2-hour response

Warranty Service Upgrade and Annual Maintenance Agreement

Selected xSeries Servers

  • 24x7 2-hour response

Additional Information

For additional information regarding IBM Installation Services — basic and enhanced installation plus migration for IBM notebook and desktop computers, visit our Web site at:

For additional information regarding ServicePac for Warranty and Maintenance Options 9x5 Next Business Day, 9x5 4-hour, 24x7 4-hour, and 24x7 2-hour response, refer to:

For additional information regarding Warranty Service Upgrades refer to:

Trademarks

 
xSeries is a trademark of International Business Machines Corporation.
 
ServiceSuite is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
ServicePac and Netfinity are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Microsoft is a trademark of Microsoft Corporation.
 
Windows is a registered trademark of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

Ordering Information

Eligible Machine List

ServicePac® for basic and enhanced installation for IBM notebook and desktop computers: To order these installation services, contact your IBM Business Partner, or call 888-Shop-IBM (746-7426). To obtain the name of a Business Partner near you, call 800-IBM-4YOU (426-4968).

Note: Client installation units are based on a single installation location. Reduced prices for multiple units are based on a single installation location and continuous installation activity.

Desktop

Family               Machine   Installation Service       ServicePac
Name                 Type      Description                Part Number
 
NetVista(TM) A20     6266      Basic Install + Data       21P2075
                                Migration -- 1 Unit
PC300GL              6268
 
NetVista A20         6269      Basic Install + Data       21P2076
                     6270       Migration -- 2-25 Units
 
                               Enhanced Install + Data    21P2091
                                Migration -- 1 Unit
 
                               Enhanced Install + Data    21P2092
                                Migration -- 2-25 Units
 
PC300GL              6275
                     6277
                     6278
                     6282
                     6284
                     6285
                     6287
                     6288
 
PC300                6344
                     6345
 
PC300GL              6561
 
PC300PL              6562
 
PC300GL              6563
                     6564
 
PC300PL              6574
 
PC300XL              6588
 
PC300GL              6591
 
PC300PL              6592
 
NetVista X40         6642
                     6643
 
NetVista S40         6645
 
NetVista A40         6831
 
PC300PL              6862
                     6892
 
IntelliStation(R)    6865
 Z Pro

Machine
Type                           Model
 
IntelliStation M Pro           6888
                               6889
 
IntelliStation E Pro           6893
 
IntelliStation M Pro           6898
IntelliStation Z Pro           6899
 
NetVista A40                   6058
 
PC300PL                        6565
 
NetVista A40                   6578
 
NetVista A40P                  6579
 
PC300PL                        6584
                               6594
 
NetVista S40P                  6646
 
NetVista A40                   6648
                               6649
                               6830
 
NetVista A60                   6833
                               6838
 
NetVista A40                   6840
                               6841
 
IntelliStation Z Pro           6836
                               6846
 
IntelliStation M Pro           6849
 
IntelliStation Z Pro           6866
 
IntelliStation E Pro           6867
 
IntelliStation M Pro           6868

Mobile

Family                         Machine
Name                           Type
 
ThinkPad(R) i 1200             1161
 
ThinkPad i 1300                1171
 
ThinkPad 310                   2600
 
ThinkPad 240                   2609
 
ThinkPad i 1400                2611
 
ThinkPad i 1500                2611
 
ThinkPad i 1400                2621
 
ThinkPad i 1500                2621
 
ThinkPad 365                   2625
 
ThinkPad 390                   2626
 
ThinkPad i 1720                2627
 
Family                         Machine
Name                           Type
 
ThinkPad A20m                  2628
 
ThinkPad A21e                  2628
 
ThinkPad A21m                  2628
 
ThinkPad A22m                  2628
 
ThinkPad Dock                  2631
 
ThinkPad 380, 385              2635
 
ThinkPad 560                   2640
 
ThinkPad i 1500                2651
 
ThinkPad A21e                  2655
 
ThinkPad TransNote(TM)         2675
 
Docking Station                3547
 
SelectaDock I, II, III
 
ThinkPad A20p                  2629
 
ThinkPad A21p                  2629
 
ThinkPad A22p                  2629
 
ThinkPad 570                   2644
 
ThinkPad 600                   2645
 
ThinkPad T20, T21, T22         2647
 
ThinkPad X20, X21              2662
 
ThinkPad 750, 755              9545
 
ThinkPad 760, 765              9546
                               9547
 
ThinkPad 770                   9548
                               9549

Concurrent with this announcement, ServicePac part number 21P2003, Basic Installs 21-50 Units, has been changed to 21-25 Units. ServicePac part number 21P2008, Enhanced Installs 21-50 Units, has been changed to 21-25 Units.

Also, ServicePac part number 21P2004, Basic Installs 51+, and ServicePac part number 21P2009, Enhanced Installs 51+, are being withdrawn.

ServicePac for Warranty and Maintenance Options

Netfinity® xSeries™ Servers

3-year IBM On-Site Repair (IOR) 9x5 Next Business Day

                               Machine               ServicePac
Description                    Type                  Part Number
 
Webserver                      8672                  21P2079

3-year IOR 9x5 4-hour response

                               Machine               ServicePac
Description                    Type                  Part Number
 
xSeries 330                    8654                  21P2072
xSeries 130                    8674
xSeries 135
 
WebServer                      8672                  21P2080
 
xSeries 342                    8669                  21P2077
 Quartz

3-year IOR 24x7 4-hour response

                               Machine               ServicePac
Description                    Type                  Part Number
 
xSeries 330                    8654                  21P2073
xSeries 130                    8674
xSeries 135
 
WebServer                      8672                  21P2081
 
xSeries 342                    8669                  21P2078
 Quartz

3-year IOR 24x7 2-hour response

                               Machine               ServicePac
Description                    Type                  Part Number
 
NetFinity 3000                 8476                  21P2065
 
SE315                          8638
 
SE310                          8639
 
NetFinity 3500                 8644
 
NetFinity 3500                 8655
 
NetFinity 3500                 8657
 
xSeries 330                    8654                  21P2074
xSeries 130                    8674
xSeries 135
 
WebServer                      8672                  21P2082
 
xSeries 342                    8669                  21P2093
Quartz
 
WebServer                      8478                  21P2094
                               8645

LTO Peripheral Devices

3-year IOR 9x5 4-hour response

Note: The following machine types and models are also available for Warranty Service Upgrades.

                               Machine               ServicePac
Description                    Type/Model            Part Number
 
LTO Autoloader                 3600/109              21P2066
 
LTO Tape Library               3600/220,R20          21P2069
 
LTO Tape 2-Drive,              3600/LXU
 20 Cartridge

3-year IOR 24x7 4-hour response

                               Machine               ServicePac
Description                    Type/Model            Part Number
 
LTO Autoloader                 3600/109              21P2067
 
LTO Tape Library               3600/220, R20         21P2070
 
LTO Tape 2-Drive,              3600/LXU
 20 Cartridge

3-year IOR 24x7 2-hour response

                               Machine               ServicePac
Description                    Type/Model            Part Number
 
LTO Autoloader                 3600/109              21P2068
 
LTO Tape Library               3600/220, R20         21P2071
 
LTO Tape 2-Drive,              3600/LXU
 20 Cartridge

Monitor

3-year On-Site Exchange (IOE) 9x5 Next Business Day

                               Machine               Part
Description                    Type/Model            Number
 
T220 Monitor                   9503/GD0              21P2089

3-year IOE 24x7 4-hour response

                               Machine               Part
Description                    Type/Model            Number
 
T220 Monitor                   9503/GD0              21P2090

The following machines are available for the listed service level via ServiceElect and ServiceSuite™ contracts.

Warranty Service Upgrades

LTO Peripheral Devices

3-year IOR 9x5 4-hour response

 
                               Machine
Description                    Type/Model
 
LTO Autoloader                 3600/109
 
LTO Tape Library               3600/220, R20
 
LTO Tape 2-Drive,              3600/LXU
 20 Cartridge

3-year IOR 24x7 2-hour response

                               Machine
Description                    Type/Model
 
LTO Autoloader                 3600/109
 
LTO Tape Library               3600/220, R20
 
LTO Tape 2-Drive,              3600/LXU
 20 Cartridge

Warranty Service Upgrade and Annual Maintenance Agreement

xSeries Server

                               Machine
Description                    Type/Model
 
WebServer                      8478
                               8645

Prices

For pricing information, contact your IBM Business Partner. To obtain the name of a Business Partner near you, call 800-IBM-4YOU (800-426-4968).

Customer Financing

IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:

Trademarks

 
xSeries is a trademark of International Business Machines Corporation.
 
NetVista, TransNote, and ServiceSuite are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
ServicePac, IntelliStation, ThinkPad, and Netfinity are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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