IBM United States
Services Announcement 600-021
July 18, 2000

Enhanced Operational Support Services Provide Efficient End-to-End Electronic Systems Management Solutions for Netfinity Servers

 ENUS600-021.PDF (21KB)


At a Glance

IBM Operational Support Services — electronic systems management for Netfinity provides:

  • Electronic monitoring and tracking to provide early detection of potential server problems
  • Automated solutions to help reduce internal training and costs associated with systems management
  • Timely and cost-effective systems management while you maintain control of your day-to-day business requirements

Overview

IBM Operational Support Services — electronic systems management for Netfinity® provides local and remote systems management of selected Netfinity servers. The automated, end-to-end portfolio of systems management solutions consists of three features designed to monitor the ongoing health, performance, and efficiency of your Netfinity server environment. These services are aimed at giving you greater control of your IT infrastructure and increased flexibility for IT to respond quickly and cost-effectively to support your basic hardware and software requirements. The three major features of this offering are:

  • Server health management

    This feature of electronic systems management for Netfinity provides continuous remote, real-time monitoring and diagnostic services that enable greater server availability, without requiring you to invest in education, training, and additional staff head count in order to self-deploy and maintain your systems.

  • Server service level management

    This feature provides fast, security-enhanced data backup for servers, notebook computers, and desktop PCs. Sensitive data assets can be protected from loss through accidental deletion of files, hard drive crashes, or system malfunctions.

  • Server accounting management

    Provides performance and capacity monitoring, and status reports that will inform you of where you have problems in your network before they cause a system outage. Local and remote services track both your hardware and software assets, and help enable you to remain current with software drivers, software versions, and distribution without having to create and maintain the infrastructure to manage these tasks.

Planned Availability Date

August 1, 2000

Description

IBM Operational Support Services — electronic systems management for Netfinity provides a solution to the excessive cost of ownership and the complexity of managing your server systems. The features of electronic systems management for Netfinity are server health management, server service level management, and server accounting management.

Server health management

Server health management provides continuous remote, real-time monitoring and diagnostic services for Netfinity servers. With Server health management, your servers are programmed to automatically notify the IBM Technical Support Center if a system failure occurs. The server health management feature includes:

Premier: The premier service level includes the installation of the IBM Netfinity Director and IBM Electronic Service Agent for Netfinity system management software applications on a customer designated IBM Netfinity server. These applications provide hardware event monitoring of the Netfinity service processor, Redundant Array of Inexpensive Disks (RAID) controller, and system architecture. The Netfinity Director systems management software also provides up-to-the-minute data on the monitored downstream systems that are off-line.

Premier plus: The premier plus service level includes the installation of performance and capacity-level event monitoring software, and the configuration for remote access support. The purchase and installation of the premier service level is a prerequisite for the premier plus service level.

Enterprise: It is IBM's intent to make the enterprise service level for the server health management feature available in the future.

Customized services: Additional services are available beyond what is offered in the premier and premier plus service levels.

Server service level management

Server service level management provides "self-healing" backup and recovery services for user and client data, including a local vault option that enables machines to repair system problems automatically. Backup and recovery service options include:

System image distribution service: Includes the installation and configuration of LANClient Control Manager™ (LCCM), a software application that provides system image deployment to locally managed clients. LCCM enables your support center to remotely deploy system images throughout a company.

Peer-to-peer system interaction service: Includes the installation of a software application that provides desktop backup and recovery services without the need for a data server.

Automatic system repairs service: Includes the installation and configuration of a local vault option that enables machines to repair system and application problems automatically without support center intervention.

Rapid recovery for PC data: Provides fast, security-enhanced data backup for PC notebook computers and desktop PCs by automatically connecting to a secure data center and backing up critical files on a predetermined schedule. Rapid recovery for PC data supports Windows™ 95, Windows 98, Windows 2000, and Windows NT™, and uses Tivoli® Storage Manager (TSM).

Customized services: Additional services are available for protection of critical business application servers during a disaster or other unplanned outages, by replicating to an offsite location.

Server accounting management

These services provide performance and capacity monitoring status reports that will inform you of where you have problems in your network before they cause a system outage. Server accounting management also provides the automated tracking of server, laptop notebook, and desktop PC hardware and software assets, and the distribution of software applications. The end result is the tracking of your company's assets and a more simplified and timely software distribution process. The server accounting management feature includes the following service levels:

Premier performance: Premier performance includes the installation and configuration of the IBM Netfinity Director systems management application and a skills transfer session with the IT managers. An IBM support specialist will configure Netfinity Director to track the performance and capacity of systems in your network environment.

Premier accounting: Premier accounting includes the installation and configuration of the IBM Netfinity Director systems management application and a skills transfer session with the IT managers. An IBM support specialist will configure Netfinity Director for use in your system environment to enable your business to track system assets, be aware of your software requirements, and have the ability to track software and hardware inventory.

Premier plus: The premier plus service level includes the installation and configuration of the premier performance and premier accounting service levels and a skills transfer session with the IT managers. An IBM support specialist will configure Netfinity Director so you may utilize the capacity, performance, and asset tracking tools available within this software application.

Enterprise: The enterprise service level provides the installation and configuration of the Tivoli IT Director and a skills transfer session that will enable your IT infrastructure to utilize the Tivoli Systems Management tools, including software distribution, asset management, and tracking.

Customized services: Additional services are available beyond what is offered in the premier performance, premier accounting, and enterprise service levels.

Key Prerequisites

The enterprise service level of the server accounting management feature is enabled by the installation, configuration, and customization of Netfinity Director and Tivoli's IT Director (purchased independently of this service offering).

The IBM Electronic Service Agent for Netfinity is required prior to the installation of all of the server health management service levels. In addition, a 56 K modem and analog phone line attached to the Netfinity Director database server are required. Monitored systems must be covered by an IBM maintenance or warranty agreement.

IBM Electronic Service Agent for Netfinity is an IBM exclusive service capability which monitors, gathers, and reports service event status proactively, 24 hours per day. The Electronic Service Agent is installed on your Netfinity Director systems management server to monitor hardware service events and to periodically gather system configuration and environmental information. This information is stored in IBM's secured service database to enable the tailoring of support of your specific environmental situation.

IBM Electronic Service Agent for Netfinity, based on Netfinity Manager™, is a replacement for the IBM Remote Connect service capability. Installation, configuration, and customization can be completed by you or by an IBM services specialist. Installation instructions and IBM Netfinity Director prerequisites are available at:

For additional information regarding IBM Electronic Service Agent for Netfinity, contact your IBM representative, or call 800-IBM-SERV (426-7378).

Netfinity Servers Eligible for Operational Support Services — electronic systems management for Netfinity

                                   Machine
Server                             Type
 
Netfinity 4500R                    8656
Netfinity 5000                     8659
Netfinity 5100                     8658
Netfinity 5500                     8660
Netfinity 5500/M10                 8661
Netfinity 5500/M20                 8662
Netfinity 5600                     8664
Netfinity 6000R                    8682
Netfinity 7000                     8651
Netfinity 7000/M10                 8680
Netfinity 7100                     8666
Netfinity 7600                     8665
Netfinity 8500R                    8681

Netfinity Director Management Server is supported on the systems listed above, with the following recommended configuration:

  • Pentium™ II 300 MHz or faster
  • 128 MB system memory
  • 150 MB virtual memory
  • 300 MB free disk space

Netfinity Director Management Console is supported on the IBM systems listed above and on systems running a supported Microsoft™ Windows operating system with the following recommended configuration:

  • Pentium II 300 MHz processor or faster
  • 64 MB RAM
  • 60 MB free disk space
  • TCP/IP networking protocol

Universal Manageability (UM) Services is supported on the IBM systems listed above and on systems with SMBIOS 2.0, or greater, meeting the Intel® WfM 2.0 specification. Recommended configuration is as follows:

  • Pentium-class processor
  • 64 MB RAM
  • 16 MB free disk space (default configuration)

Note: Additional memory and disk space are required if additional options are selected.

Trademarks

 
LANClient Control Manager and Netfinity Manager are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Netfinity is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Pentium is a trademark of Intel Corporation.
 
Intel is a registered trademark of Intel Corporation.
 
Windows, Windows NT, and Microsoft are trademarks of Microsoft Corporation.
 
Tivoli is a registered trademark of Tivoli Systems, Inc. in the United States or other countries or both. In Denmark, Tivoli is a trademark licensed from Kjobenhavns Sommer -- Tivoli A/S.
 
Other company, product, and service names may be trademarks or service marks of others.

Additional Installation Information

If you choose to install Electronic Service Agent for Netfinity®, you can access installation instructions and prerequisite information for IBM Netfinity Director at the following Web site:

Installation support will be provided by the IBM Global Services Server support team at 800-946-4660 between 9 a.m. and 5 p.m. EST. Support is limited to installation problems encountered or installation requirements.

Customer Financing

IBM Global Financing offers attractive financing to credit-qualified commercial and government customers and Business Partners in more than 40 countries around the world. IBM Global Financing is provided by the IBM Credit Corporation in the United States. Offerings, rates, terms, and availability may vary by country. Contact your local IBM Global Financing organization. Country organizations are listed on the Web at:

Trademarks

 
Netfinity is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

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