IBM TotalStorage Productivity Center V2.1 can help to simplify and automate the management of an enterprise's storage infrastructure through a centralized suite of tools for disk, data, and fabric
IBM United States Software Announcement 204-306December 14, 2004
 ENUS204-306.PDF (122KB)
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At a glance
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| At a glance |
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IBM TotalStorage Productivity Center V2.1 can help to:
- Manage the capacity utilization of file systems and databases and automate file system capacity provisioning
- Manage, monitor, and control SAN fabric
- Perform device configuration and management of multiple devices from a single user interface
- Tune and proactively manage the performance of the supported storage devices on the SAN
- Manage advanced replication services
IBM TotalStorage Productivity Center can help improve application availability, optimize storage resource utilization, enhance storage personnel productivity, and add intelligence to data protection and retention practices through a centralized suite of tools for managing and automating your disks, data, and fabric.
IBM TotalStorage Productivity Center includes a centralized suite installer, and IBM TotalStorage Productivity Center for Data and IBM TotalStorage Productivity Center for Fabric share a common agent.
For ordering, contact:
Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at
800-IBM-CALL
(Reference: YE001).
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| Overview |
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IBM TotalStorage® Productivity Center V2.1 is an integrated storage infrastructure management solution that can help simplify and automate the management of devices, data, and storage networks. IBM TotalStorage Productivity Center V2.1 can help:
- Manage the capacity utilization of file systems and databases, and automate file system capacity provisioning
- Perform device configuration and management of multiple devices and their advanced replication services from a single user interface
- Tune and proactively manage the performance of supported storage devices on the SAN
- Manage, monitor, and control SAN fabric
IBM TotalStorage Productivity Center is comprised of the following four products.
IBM TotalStorage Productivity Center for Data (formerly IBM Tivoli® Storage Resource Manager) can provide over 300 enterprise-wide reports, monitoring and alerts, policy-based action, and file system capacity automation in the heterogeneous environment.
IBM TotalStorage Productivity Center for Fabric (formerly IBM Tivoli Storage Area Network Manager) can provide automated device discovery, topology rendering, error detection fault isolation, SAN error predictor, zone control, real-time monitoring and alerts, and event management for heterogeneous enterprise SAN environments.
IBM TotalStorage Productivity Center for Disk (formerly IBM TotalStorage Multiple Device Manager — Performance Manager feature) can enable device configuration and management of supported SAN-attached devices from a single console. It can discover storage and provides configuration capabilities for the IBM TotalStorage Enterprise Storage Server™ (ESS), IBM TotalStorage SAN Volume Controller (2145), and the IBM TotalStorage DS4000 (FAStT) storage. IBM TotalStorage Productivity Center for Disk manages the performance for the IBM TotalStorage Enterprise Storage Server and SAN Volume Controller.
IBM TotalStorage Productivity Center for Replication (formerly IBM TotalStorage Multiple Device Manager — Replication Manager feature) can provide copy services management for the IBM TotalStorage Enterprise Storage Server. IBM TotalStorage Productivity Center for Replication provides configuration and management of the Point-in-Time copy (FlashCopy®) and Metro Mirror (synchronous point-to-point remote copy) capabilities of the ESS in supported configurations.
IBM TotalStorage Productivity Center V2.1 can help to:
- Improve storage infrastructure availability
- Optimize storage resource utilization
- Enhance storage personnel productivity
- Add intelligence to your data protection practices
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| Planned availability dates |
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- December 17, 2004: Electronic general availability via Passport Advantage® for IBM TotalStorage Productivity Center for Data and IBM TotalStorage Productivity Center for Fabric
- January 21, 2005: Media general availability via Passport Advantage and AAS for IBM TotalStorage Productivity Center for Data and IBM TotalStorage Productivity Center for Fabric
- January 28, 2005: Electronic general availability via Passport Advantage for IBM TotalStorage Productivity Center for Disk and IBM TotalStorage Productivity Center for Replication
- February 25, 2005: Media general availability via Passport Advantage and AAS for IBM TotalStorage Productivity Center for Disk and IBM TotalStorage Productivity Center for Replication
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| Description |
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IBM TotalStorage Productivity Center for Data
IBM TotalStorage Productivity Center for Data is designed to provide a comprehensive storage resource management (SRM) solution for storage resources across the enterprise. It can enable administrators to identify, manage, control, and predict storage usage. IBM TotalStorage Productivity Center for Data can provide a set of tools that address multiple aspects of the storage infrastructure, including capacity, asset, event, and availability management.
Architected for efficiency and ease-of-use, IBM TotalStorage Productivity Center for Data uses a single agent per server to provide detailed information without high consumption of network bandwidth or CPU cycles. IBM TotalStorage Productivity Center for Data supports the most popular operating systems, including Windows™, Solaris, AIX®, HP-UX, NetWare, and Linux™, and also supports the metadata repository in your choice of databases: Oracle, MS SQL Server, DB2®/UDB, and Sybase. Refer to the Hardware and software requirements section for more specific information on supported versions.
Reporting
IBM TotalStorage Productivity Center for Data provides over 300 reports that can enable you to have a detailed or summary view of your networked storage assets enterprise-wide or by age, operating system, computer, file system, computer, computer group, and/or user. You can easily forecast based on actual usage. Whether you're viewing usage information enterprise-wide, by computer, by instance, or by user, you can graph usage trends and forecast future usage based on historical data. IBM TotalStorage Productivity Center for Data can enable you to generate reports and graphs, in batch mode, selecting specific reports to run enterprise-wide, or by computer. Report output can also be exported into many other applications. IBM TotalStorage Productivity Center for Data provides historical trending information of enterprise-wide storage information. Through reporting, a user can identify and reclaim wasted space by identifying files that may not be needed, such as duplicate files, obsolete files, or orphan files. IBM TotalStorage Productivity Center for Data can provide the information needed to understand and optimize storage usage throughout an organization, so that the organization is effectively using the storage it has.
Policy-based management
IBM TotalStorage Productivity Center for Data can enable you to define and enforce storage policies through user-defined alerts, quotas, and constraints, notifying the user via e-mail, pager, or the event log, or a systems management console for events such as when a quota has been exceeded or a constraint violated. However, we know that finding a problem is not enough. You need a way to find and fix problems — or potential problems as they are discovered. IBM TotalStorage Productivity Center for Data can provide automated solutions through event management. Alerts, quotas that have been exceeded, or constraints that have been violated can result in notification or action, enabling the user to fix or even prevent storage outages. For example, if IBM TotalStorage Productivity Center for Data discovers data that has not been accessed in more than a year, it can trigger Tivoli Storage Manager or another archive utility.
Sample policy-based triggers:
- Free space falls below a user-defined value
- Discovery of a file that isn't backed up
- Storage usage exceeds a user-defined value
- A file that has not been accessed in a user-defined length of time has been discovered
- A storage resource is added or removed from the network
Archive, backup, or provision using any tools
IBM TotalStorage Productivity Center for Data can enable organizations to use many third-party tools for actions such as archiving, backup, or provisioning helping to make the tools the enterprise already has more effective. Actions are defined in scripts that are passed relevant parameters (such as computer name, user name, usage violation) by IBM TotalStorage Productivity Center for Data at execution time. The user chooses the trigger and defines the corresponding action. For example, the user can also define actions to backup critical data. If IBM TotalStorage Productivity Center for Data finds a file that has not been backed up, it can trigger a back up job, using Tivoli Storage Manager or a third-party backup tool the user already has. If the user has chosen Tivoli Storage Manager as the backup-archive application, the user can use IBM TotalStorage Productivity Center for Data to create backup-archive related reports and invoke Tivoli Storage Manager functions directly to execute the backup-archive process. For example, if a user no longer works for your area, you can archive their files by simply creating a report filtering on the user name and invoking the Tivoli Storage Manager archive function.
Automatic file system extension
IBM TotalStorage Productivity Center for Data automated file system extension capability can allow the user to specify a policy to automatically extend a file system when a threshold has been reached. For example, if a file system's threshold is set at 78% and, through monitoring, IBM TotalStorage Productivity Center for Data identifies that this threshold has been exceeded, it can automatically initiate a file system extension to reduce the possibility of a storage-related outage. The feature supports both manual and automated initiated extension. Once you are comfortable with the manual process, you can turn over all the steps to IBM TotalStorage Productivity Center for Data. The policy is set through a File System Extension Policy Panel. A probe will run on Agents and send file system statistics to the server. The server will compare the current file system stats against the policy, and invoke provisioning and extension as necessary.
File sweep
With this feature, IBM TotalStorage Productivity Center for Data can automatically invoke Tivoli Storage Manager to archive and delete files. This can free up space in a file system and can allow you to more effectively manage storage utilization. For example, a policy can be created to archive all files over 365 days old to tape via IBM Tivoli Storage Manager, and then delete the files to free up the disk space.
Subsystem reporting
IBM TotalStorage Productivity Center for Data gathers and reports on disk subsystems. Information includes physical characteristics such as the drive's manufacturer, model, serial number, capacity, and rotational speed. Also included is how that drive's storage is allocated to logical volumes, snapshot copy volumes, and free space. This feature will allow users to perform the following (subject to vendor's implementation of Storage Management Initiative — Specification [SMI-S]):
- Display the physical disks behind what the host sees as a disk drive
- Show the allocated and free capacity of subsystems on the network
- List subsystem volumes that have been allocated but aren't in use
- Show which hosts have access to a given subsystem volume
- Show which hosts have access to a given disk drive (within the subsystem)
- Show which subsystem volumes (and disks) a host has access to
IBM SAN Volume Controller reporting
IBM TotalStorage Productivity Center for Data's general subsystem reporting is extended to provide support for IBM SAN Volume Controller reporting:
- Provides a subsystem view of allocated and free space
- Provides a view of storage from host perspective
- Maintains a view of logical and physical drives
- Maintains a historical view of allocated and free capacity
- Allows grouping of subsystems
Reporting for IBM SAN File System implementation
IBM TotalStorage Productivity Center for Data can help identify environments where IBM TotalStorage SAN File System implementation may be appropriate. It does this by utilizing network-wide statistics to show metrics including, but not limited to, temp space, duplicate file data, and storage utilization by disk and/or file systems, to help plan for IBM SAN File System implementation. IBM TotalStorage Productivity Center for Data can help create an inventory of assets, offers suggestions for policies, and helps you plan for implementation.
NAS support
According to industry analysts, demand for network-attached Storage (NAS) appliances is expected to grow rapidly over the next several years. As the demand for network storage increases, the need for an effective way to manage that storage and its related costs increases. IBM TotalStorage Productivity Center for Data can enable storage administrators to monitor, report on, and manage NAS resources. IBM TotalStorage Productivity Center for Data is designed to provide organizations with a universal view of direct-attached and network-attached storage, from a filesystem or application perspective. For Network Appliance filers, IBM TotalStorage Productivity Center for Data will monitor, report on, and manage physical disk information such as total disk capacity and disk usage information. By providing this information as part of a universal view of enterprise storage, storage administrators can manage storage from a logical (filesystem) perspective as well as a physical (disk) perspective. Administrators can also view information for a single filer, a group of filers, a user or group of users, or all filers enterprise-wide, enabling them to manage all enterprise storage resources from a single Web-based interface, to help them reduce costs and increase availability by pinpointing and solving problems more effectively.
Tivoli TEC integration
Representing integration with Tivoli Systems Management solutions, IBM TotalStorage Productivity Center for Data can use the Event Integration Facility (EIF) to send messages to the Tivoli Enterprise™ Console (TEC). This can allow TEC to consider IBM TotalStorage Productivity Center for Data alerts in causal analysis for problems. TEC will be added as a destination for alerts, in addition to SNMP Trap, Windows Event Log, and so forth.
What's new in V2.1
Files by type reporting — This feature collects information on and reports on files by the file type (extension) so that you can see what kind of capacity is being utilized by files of each type (that is, .JPEG, .GIF, .HTML, .MPEG). The reports will be very similar to the existing User Space Usage reports. If users choose to gather file type information with history, they will be able to produce graphs showing the space used (and number of files) by each file type.
Push button integration with Tivoli Storage Manager — This feature includes two points of integration between Productivity Center for Data and Tivoli Storage Manager.
- The definition of a constraint is extended to allow users to request a Tivoli Storage Manager archive or backup of the N largest violating files. A constraint lets users define acceptable and unacceptable uses of storage. For example, a constraint might be defined to prohibit the storage of MP3 files on a file server. Productivity Center for Data currently reports on the N largest of the files which violate the constraint (where N is configured by the user). This integration point lets users configure the constraint to automatically perform a Tivoli Storage Manager archive or backup of these violating files.
- The file reports are modified to allow users to archive or back up selected files directly from the reports. These file reports can identify, for example, a filesystem's largest files, orphaned files, and duplicate files. A storage administrator might use this feature to quickly free up storage by archiving and deleting selected files.
Both integration points can provide support for:
- Tivoli Storage Manager archive with the option of deleting the file after successful archive
- Tivoli Storage Manager incremental and selective backups
The results of the Tivoli Storage Manager backup-archive commands are viewable thru the GUI. In the case of constraints configured to archive-backup violating files, the results are included in the agent scan job logs (scans are responsible for enforcing constraints). In the case of file report driven archive-backup operations, a new type of job (archive-backup job) is created. The results of the backup operations in this case are found in archive-backup job logs.
Batch reporting of charts — The batch reporting facility is enhanced to support the generation of graphs. The batch reporting facility can allow users to generate reports unattended, on a regularly scheduled basis. This enhancement can allow users to configure a batch reporting job to optionally generate graphs in either HTML or PDF format.
Export agent list with status — The feature creates a new report for "Agent status." The output will be a tabular report. The data can be exported using existing techniques.
Save chart customizations — This feature provides an option for customizing charts. These customizations are saved on a per chart and per user basis. For each report type, there can be several charts, each of these charts allow for a different customization. Options include the type of chart to display (pie, bar, stacked bar, 100% stacked bar, plot); if data labels should be displayed always or only when the mouse is on the data point (dwell labels); and the number of data series to be displayed on a page (number of pie charts or number of sets of data on a bar chart).
Move agent to Common Endpoint (common agent) — This feature ports the Productivity Center for Data agent to Common Endpoint services. When the Productivity Center for Data is installed, it will give the user a choice between using an existing Endpoint Manager or installing a new Endpoint Manager. Usage of only one Endpoint Manager will be supported. If Productivity Center for Data component agent is the first Tivoli product to be installed on a machine, it will prompt for the location of the Endpoint Manager, install the endpoint infrastructure, and then register itself as a subagent. If an instance of the common endpoint already exists, an option will be provided to the user to either register the Productivity Center for Data subagent with the existing instance or install a new instance.
Automated remote install — This new feature supports a push install of agents to remote UNIX® machines.
Pkgadd install for UNIX agents — On Solaris systems, the Data Component is installed using the Pkgadd facility. The package resides on the CD and can be copied and executed easily. There are parameters that are currently supplied to the command line install that customize the install (server name, ports, and other options). You can supply these parameters from outside of the package, without using an interactive script.
Additional platform support — Additional server and agent platform support includes Red Hat Linux 3.0, SUSE Linux 9, AIX 5.3, and Windows 2003.
IBM TotalStorage Productivity Center for Fabric
IBM TotalStorage Productivity Center for Fabric can provide SAN management capabilities by performing a SAN topology discovery and rendering of the components and storage resources across the SAN. This discovery is done through a combination of both in-band (through the SAN network itself) and out-band (using Simple Network Management Protocol [SNMP] and Brocade API capabilities through TCP/IP discovery mechanisms), and then correlating the results. SAN management capabilities focus on:
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Utilization of storage industry-standard discovery techniques including:
- SCSI commands
- SNMP FC Management Information Base (MIB)
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Fiber channel management standards such as:
- Extended link services including Request Node Identification (RNID)
- Name server queries
- Management server queries
- Selected vendor-specific interfaces including Brocade's Application Program Interface (API)
These capabilities can allow support of vendor products that support legacy SCSI commands and the newer Fibre Channel SAN management industry standard.
SANs are used to connect systems to storage devices. It is imperative in this type of environment to confirm that the intended connections between systems and storage devices are established and unintended connections do not exist. IBM TotalStorage Productivity Center for Fabric allows you to easily view and monitor the physical connectivity of devices and the zone configurations that enable access over the physical network.
Predictive error detection (ED) and fault isolation (FI)
The ED and FI function in IBM TotalStorage Productivity Center for Fabric monitors the links in a fabric for indications that a failure is imminent and then analyzes the links in the related areas of the fabric to isolate the problem to a particular device. This helps the user to perform pre-emptive maintenance during a maintenance window as opposed to experiencing an outage that would cause downtime.
Zone control
The new zone control feature allows zones to be created and zone sets to be maintained on supported switches that adhere to the T11 FC-GS3/4 standard (Fibre Channel Generic Service). Brocade proprietary zoning is also supported. For more information on switch vendors' standards compliance, visit
iSCSI support
IBM TotalStorage Productivity Center for Fabric can provide basic support for iSCSI device discovery and monitoring via NetView®.
Integration with systems management solutions
This includes Tivoli Enterprise Console® (TEC) event filtering for the SAN administrator that can allow a simple mechanism to filter events that get issued by IBM TotalStorage Productivity Center for Fabric. SNMP alerts and TEC events are supported. In addition, further integration with Tivoli Data Warehouse enables Tivoli Service Level Advisor to incorporate LUN availability as part of their service level agreements.
Cisco MDS support
IBM TotalStorage Productivity Center for Fabric can allow viewing of Cisco's VSAN (Virtual SAN) concept by inserting a new level for VSANs in the topology viewing hierarchy.
What's new in V2.1
Event Driven Status Update — This feature helps improve Productivity Center for Fabric's responsiveness to SAN events. With this new feature, Productivity Center for Fabric can perform an isolated rediscovery of only the SAN or SANs pertaining to SAN events as they come in. This isolated rediscovery can also update connection, switch and/or device status immediately in the SAN NetView topology.
Clear History Granularity — This feature can allow finer, more granular control over the removal of missing devices by the Clear History function. The ability to remove missing devices from multiple screens can be accommodated with the Clear History menu item and a secondary dialog which can allow the user to identify which missing entities are removed. Delete can delete the corresponding "missing" entities under the object on the console.
Move agent to Common Endpoint (common agent) — This feature can enable the Productivity Center for Fabric agent to leverage Common Endpoint services. When the Productivity Center for Fabric is installed, it will prompt the user to use an existing Endpoint Manager or install a new Endpoint Manager. Usage of only one Endpoint Manager will be supported. If Productivity Center for Fabric Component agent is the first Tivoli product to be installed on a machine, it will prompt for the location of the Endpoint Manager, install the endpoint infrastructure, and then register itself as a subagent. If an instance of the common endpoint already exists, an option will be provided to the user to either register the Productivity Center for Fabric subagent with the existing instance or install a new instance.
Autozoning Enablement and API enhancements — Productivity Center for Fabric API's are enhanced in order to further support TotalStorage Productivity Center with advanced provisioning workflows (via Tivoli Provisioning Manager) for policy-based autozoning.
Enhanced Cisco Zone Control Support — The feature can enable secure zoning of Cisco MDS 9000 devices with Cisco's unique zoning implementation.
Additional platform support — Additional server and agent platform support includes support for Red Hat Linux 3 and AIX 5.3.
IBM TotalStorage Productivity Center for Disk
IBM TotalStorage Productivity Center for Disk is designed to centralize management of networked storage devices that implement the Storage Management Interface Specification (SMI-S) established by the Storage Networking Industry Association (SNIA), including the IBM TotalStorage Enterprise Storage Server, IBM TotalStorage DS4000 series family (FAStT family), and IBM TotalStorage SAN Volume Controller, and the devices that they manage.
Highlights of IBM TotalStorage Productivity Center for Disk
Designed to:
- Help reduce storage management complexity and costs while improving data availability
- Centralize management of storage devices through open standards (SMI-S)
- Enhance storage administrator productivity
- Improve storage resource utilization
- Offer proactive management of storage devices
Offers:
- Discovery of IBM storage devices that are SMI-S enabled.
- Centralized access to storage devices information — information concerning the system attributes of connected storage devices is available from the IBM TotalStorage Productivity Center for Disk console.
- Enhanced storage administrator productivity with integrated volume configuration — IBM TotalStorage Productivity Center for Disk console is designed to automate the allocation and zoning of storage volume operations for supported SMI-S enabled IBM storage devices.
- Improved problem determination with cross device configuration views — IBM TotalStorage Productivity Center for Disk console displays the associations (if any) between the various storage devices, helping the administrator to identify problems with specific devices.
- Centralized management of storage devices with browser launch capabilities — The device configuration/manager console for the SMI-S enabled IBM storage devices can be launched from the IBM TotalStorage Productivity Center for Disk console.
Device management
IBM TotalStorage Productivity Center for Disk can provide access to single-device and cross-device configuration functionality. It can allow the user to view important information about the storage devices that are discovered by IBM TotalStorage Productivity Center for Disk, examine the relationships between those devices, or change their configurations.
IBM TotalStorage Productivity Center for Disk supports the discovery and LUN provisioning of IBM TotalStorage DS4000 series storage systems, IBM TotalStorage SAN Volume Controller, and IBM TotalStorage Enterprise Storage Server. The user can view essential information about the storage, view the associations of the storage to other devices, and change the storage configuration. DS4000 and Enterprise Storage Servers, attached to the SAN and/or attached behind the SAN Volume Controller, can be managed by IBM TotalStorage Productivity Center for Disk.
IBM TotalStorage Productivity Center for Disk and IBM TotalStorage Productivity Center for Replication also include the IBM TotalStorage Productivity Center for Fabric Bonus Kit, which supports up to 64 Fibre Channel ports. With this function, the storage administrator can view Fiber Channel as well as SMI-S enabled storage devices, automate zoning of clients, LUNs, and storage devices for the TotalStorage SAN Volume Controller environment, and drill-down from storage devices to the underlying infrastructure. If more than 64 SAN ports are required in an enterprise, you can obtain additional capacity by ordering IBM TotalStorage Productivity Center for Fabric.
Performance monitoring and management
IBM TotalStorage Productivity Center for Disk can provide performance monitoring of ESS and SAN Volume Controller storage devices, customization of thresholds based on your storage environment, and generation of events if thresholds are exceeded. In addition, IBM TotalStorage Productivity Center for Disk is designed to help the IT administrators select the LUN for better performance. IBM TotalStorage Productivity Center for Disk allows the IT administrator to specify both when, and how often (frequency) the data should be collected. In addition, IBM TotalStorage Productivity Center for Disk is designed to help support high availability for critical applications by providing customization of threshold settings and generating alerts when these thresholds are exceeded. IBM TotalStorage Productivity Center for Disk can also provide gauges to track real-time performance. IBM TotalStorage Productivity Center for Disk is designed to enable the IT administrator to:
- Monitor performance metrics across storage subsystems from a single console
- Receive timely alerts to enable event action based on customer policies
- Focus on storage optimization through identification of best LUN
Support for Windows 2003 Enterprise Edition is added in IBM TotalStorage Productivity Center for Disk V2.1.
IBM TotalStorage Productivity Center for Replication
IBM TotalStorage Productivity Center for Replication is designed to simplify and improve the configuration and management of replication on network storage devices. User-defined volume groups can be configured and stored in IBM TotalStorage Productivity Center for Replication without the need for separate scripts. Pairing of source and target volumes for either FlashCopy or Metro Mirror can be:
- Automatically paired by IBM TotalStorage Productivity Center for Replication
- Manually created by the administrator via GUI
- Created programatically via a command line interface
IBM TotalStorage Productivity Center for Replication provides a central point for monitoring and managing FlashCopy and Metro Mirror operations for the IBM TotalStorage Enterprise Storage Server solution, via its SMI-S enabled API. Replication status is displayed in a GUI or returned via a command line interface request. Replication commands are issued to operate on the volume groups without the need for scripts. IBM TotalStorage Productivity Center for Replication monitors the copy services execution of the storage device. IBM TotalStorage Productivity Center for Replication is designed to maintain data consistency across ESS Metro Mirror volumes during link outages and other failures.
Support for Windows 2003 Enterprise Edition is added in IBM TotalStorage Productivity Center for Replication V2.1.
Accessibility by people with disabilities
IBM TotalStorage Productivity Center for Data, IBM TotalStorage Productivity Center for Fabric, IBM
TotalStorage Productivity Center for Disk, and IBM TotalStorage Productivity Center for Replication
have been reviewed for Accessibility Readiness, and an IBM accessibility checklist has been
completed.
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| Product positioning |
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IBM TotalStorage Productivity Center V2.1 is an integrated storage infrastructure management solution that can help simplify and automate the management of storage devices, data, and storage networks. IBM TotalStorage Productivity Center V2.1 can help:
- Manage the capacity utilization of file systems and databases and automate file system capacity provisioning
- Perform device configuration and management of multiple devices and their advanced replication services from a single user interface
- Tune and proactively manage the performance of storage devices on the SAN
- Manage, monitor, and control SAN fabrics
IBM TotalStorage Productivity Center brings together management of the SAN, storage devices, and host resources, including file systems, into a single control point. The former products will be renamed as follows:
Former product name New product name
IBM Tivoli Storage Resource IBM TotalStorage
Manager Productivity
Center for Data
IBM Tivoli Storage Area Network IBM TotalStorage
Manager Productivity
Center for Fabric
IBM TotalStorage Multiple Device IBM TotalStorage
Manager -- Performance Manager Productivity
feature Center for Disk
IBM TotalStorage Multiple Device IBM TotalStorage
Manager -- Replication Manager Productivity
feature Center for
Replication
The IBM TotalStorage Productivity Center provides a modular, integrated set of features that can be
purchased individually or in combination.
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| Reference information |
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Refer to Software Announcement 203-285 , dated October 21, 2003.
Refer to Software Announcement 204-039 , dated March 9, 2004.
Refer to Software Announcement 204-075 , dated April 20, 2004.
Business Partner information
Direct Resellers - System Resellers acquiring products from IBM may link directly to Business Partner information for this announcement. PartnerWorld ID and password required (use IBM ID).
BP Attachment for Announcement Letter 204-306
Trademarks
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| Education support |
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Training is available, or will be available, for many IBM Tivoli® products. Education is offered through IBM Global Services — IT Education Services and through IBM Tivoli Software Authorized Training Providers.
The following Web-based training for IBM TotalStorage® Productivity Center V2.1 will be available on the planned availability date:
- IBM TotalStorage Productivity Center 2.1: Overview
- IBM TotalStorage Productivity Center 2.1: Installation and Configuration for Implementers
- IBM TotalStorage Productivity Center 2.1: Replication Management and Disk Management for Administrators
- IBM TotalStorage Productivity Center 2.1: Data Management for Administrators: Getting Started
- IBM TotalStorage Productivity Center 2.1: Data Management for Administrators: Customization and Integration
- IBM TotalStorage Productivity Center 2.1: Fabric Management for Administrators
For current information on IBM TotalStorage Productivity Center education, visit
For current information on IBM Tivoli software education visit the IBM Tivoli Software Education home page at
Current schedule information for IBM Tivoli training is available on the Tivoli Software Education Schedules page at
IBM Global Services, IT Education Services provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM IT Education Services Web site
Refer to the IBM IT Education Services Web site for information on course locations and availability dates.
Call IBM Global Services, IT Education Services at 800-IBM-TEACH
(426-8322) for catalogs, schedules, and enrollments.
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| Offering information |
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Product information is available via the Offering Information Web site
Also, visit the Passport Advantage® Web site
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| Publications |
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The following publications can be ordered from IBM Publications Center after December 17, 2004:
Order
Title number
IBM TotalStorage Productivity Center GC32-1722
User's Guide Version 2.1
IBM TotalStorage Productivity Center GC32-1723
Planning and Installation Guide Version
2.1
IBM TotalStorage Productivity Center for GC32-1724
Fabric Planning and Installation Guide
Version 2.1
IBM TotalStorage Productivity Center for GC32-1725
Fabric User's Guide Version 2.1
IBM TotalStorage Productivity Center for GC32-1726
Fabric Messages Version 2.1
IBM TotalStorage Productivity Center for GC32-1727
Data Installation and Configuration
Guide Version 2.1
IBM TotalStorage Productivity Center for GC32-1728
Data User's Guide Version 2.1
IBM TotalStorage Productivity Center for GC32-1729
Data Quick Reference Version 2.1
IBM TotalStorage Productivity Center for GC32-1730
Data for Databases User's Guide Version
2.1
IBM TotalStorage Productivity Center for GC32-1731
Data Messages Version 2.1
The following publications can be ordered from IBM Publications Center after January 28, 2005:
Order
Title number
IBM TotalStorage Productivity Center for SC30-4107
Disk
IBM TotalStorage Productivity Center for
Replication
Version 2.1
Installation and Configuration Guide
IBM TotalStorage Productivity Center for SC30-4108
Disk
IBM TotalStorage Productivity Center for
Replication
Version 2.1
User's Guide
IBM TotalStorage Productivity Center for SC30-4109
Disk
IBM TotalStorage Productivity Center for
Replication
Version 2.1
Command-Line Interface User's Guide
IBM TotalStorage Productivity Center for SC30-4110
Disk
IBM TotalStorage Productivity Center for
Replication
Version 2.1
Problem Determination Guide
The following publication CD-ROM will be available for ordering on March 18, 2005:
IBM TotalStorage Productivity Center SK4T-0347 Version 2.1 Information Center -- Multilingual
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 50 countries. A large number of publications are available online in various file formats, and they can all be downloaded by all countries free of charge.
The IBM Publications Notification System (PNS) enables subscribers to set up profiles of interest by order number/product number. PNS subscribers automatically receive e-mail notifications of all new publications defined in their profiles. These may then be ordered/downloaded from the Publications Center
The site is available in English and Canadian French.
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| Technical information |
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Specified operating environment
Hardware and software requirements: For the most up-to-date information on hardware and software requirements, refer to the following Web site
Links to individual product information sites are located at this site.
IBM TotalStorage Productivity Center V2.1 minimum recommended hardware requirements
Total configuration requirements for IBM TotalStorage Productivity Center V2.1 vary with installation size and workload mix.
The minimum recommended hardware configuration for IBM TotalStorage Productivity Center V2.1 is based on the following guidelines and assumptions.
- All IBM TotalStorage Productivity Center for Disk/Replication/Data/Fabric programs used with common storage in the SAN are installed together on the same server.
- Required CIM Agents for IBM ESS, TotalStorage SAN Volume Controller, CIMOM Agents for IBM DS4000 family (FAStT family) storage, managed hosts, and other agents associated with the storage configuration are installed on their respective separate servers/controllers (other than that for the active IBM TotalStorage Productivity Center code).
- The storage associated with the IBM TotalStorage Productivity Center minimum recommended configuration is based on configurations which do not exceed the capacity represented by two IBM ESS 2105 Model 800 storage subsystems. Different or larger storage configurations and workload profiles may require different or larger IBM TotalStorage Productivity Center hardware configurations.
- When workflows are to be processed using IBM TotalStorage Productivity Center V2.1 with IBM Tivoli Provisioning Manager, both IBM TotalStorage Productivity Center for Fabric and IBM TotalStorage Productivity Center for Disk must be installed on the same machine. IBM Tivoli Provisioning Manager must be installed on a separate machine.
-
When all four IBM TotalStorage Productivity Center V2.1 components
are installed on one system, one of the following is required for
installation and operation:
- Windows™ 2000 Server with SP4
- Windows 2000 Advanced Server
- Windows 2003 Enterprise Edition
- When running a subset of the consolidated IBM TotalStorage Productivity Center V2.1 features, such as when running only IBM TotalStorage Productivity Center for Data, smaller configurations may suffice. Refer to the sections below for each separate product for their individual configuration requirements.
Recommended minimum hardware values for the consolidated IBM TotalStorage Productivity Center V2.1 are:
Processor: Dual Intel(TM) class P4/Xeon 2.4 GHz processors Memory: 4 GB RAM Disk: 80 GB disk space
Note: Review of configuration requirements, based on your specific installation and growth requirements, is recommended prior to ordering. For configuration sizing guidance and information, contact your IBM representative or IBM Business Partner.
Refer also to IBM Publications listed in the Publications section of this announcement.
IBM TotalStorage Productivity Center for Data
This section lists the hardware and software required to install and run the IBM TotalStorage Productivity Center for Data components. Because IBM TotalStorage Productivity Center for Data is programmed in Java™, it can run under a number of operating systems, including:
- Windows 2000 Server, Advanced Server, Datacenter Server, or Professional with Service Pack 2, or later
- Windows XP
- Windows 2003 Server (Standard Edition, or Datacenter Server)
- HP-UX 11.0, 11i
- Solaris 8 or 9
- Red Hat Enterprise Server 2.1 (AS, ES, WS) or 3
- SUSE Linux™ Enterprise Server 8 or 9
- AIX® 5.1, 5.2, or 5.3
- Novell NetWare 4.0, or later
Before attempting to install IBM TotalStorage Productivity Center for Data, make sure that your environment meets the following requirements.
Windows system requirements — The requirements for installing and running IBM TotalStorage Productivity Center for Data on Windows are as follows:
Server
-
Operating systems
- Windows 2000 Server, Advanced Server, Datacenter Server, or Professional with Service Pack 2, or later
- Windows XP (no SP™ required)
- Windows 2003 Server (32 bit or 64 bit), Standard Edition (32 bit or 64 bit), Enterprise Edition (32 bit or 64 bit), or Datacenter Edition (32 bit or 64 bit) (no SP required for Windows 2003)
-
RDBMSs for Enterprise Repository
- Microsoft™ SQL Server 7.0, or later (no service pack required)
- Oracle 8i, 9i Rel1, 9i Rel2, or 10G
- Sybase SQL Server (Adaptive Server Enterprise) 12.5, or later
- DB2®/UDB 7.2, 8.1, or later
-
Software
- If using Microsoft SQL Server for the repository, INet Sprinta2000 JDBC driver
-
Hardware
For server hardware requirements, refer to TotalStorage Productivity Center V2.1 minimum recommended hardware requirements at the beginning of this section, or the Web site
For individual server installations of IBM TotalStorage Productivity Center for Data (only), the following minimum requirements apply for this environment:
- Pentium™ 500 MHz processor, or above
- 256 MB of RAM
- Approximately 1 GB of hard disk space, and at least 100 MB for the IBM TotalStorage Productivity Center for Data Repository
Agent
-
Operating systems
- Windows 2000 Server, Advanced Server, Datacenter Server, or Professional with Service Pack 2, or later
- Windows XP (no SP required)
- Windows 2003 Server (32 bit or 64 bit), Standard Edition (32 bit or 64 bit), Enterprise Edition (32 bit or 64 bit), or Datacenter Edition (32 bit or 64 bit) (no SP required for Windows 2003)
-
RDBMSs
- Microsoft SQL Server 7.0, or later (no service pack required, SQL 2000 [32 bit])
- Oracle 8i, 9i Rel1, 9i Rel2, or 10G
- Sybase SQL Server (Adaptive Server Enterprise) 11.9.2, 12.5, or later
- DB2/UDB 7.2, 8.1, or later
-
Software
- If this agent is to monitor Microsoft SQL Server (Database component), INet Sprinta2000 JDBC driver, DataDirect JDBC driver, or Microsoft SQL Server 2000 JDBC driver is required
-
Hardware
- Pentium 400 MHz processor, or above
- 256 MB of RAM
- Approximately 100 MB of hard disk space
GUI Client
-
Operating systems
- Windows 2000 Server, Advanced Server, Datacenter Server, or Professional with Service Pack 2, or later
- Windows XP (no SP required)
- Windows 2003 Server (32 bit or 64 bit), Standard Edition (32 bit or 64 bit), Enterprise Edition (32 bit or 64 bit), or Datacenter Edition (32 bit or 64 bit) (no SP required for Windows 2003)
-
Hardware
- Minimum: Pentium 500 MHz processor; recommended: Pentium 1 GMHz processor, or above
- Memory: Minimum: 256 MB
- 800x600 resolution; minimum 60 MB of hard disk space
UNIX® system requirements — The requirements for installing and running IBM TotalStorage Productivity Center for Data on UNIX are as follows:
Server
-
Operating systems
- HP-UX 11.0 (32 bit or 64 bit), 11i (32 bit or 64 bit)
- Solaris 8 (32 bit or 64 bit) or 9 (32 bit or 64 bit)
- AIX 5.1 (32 bit or 64 bit), AIX 5.2 (32 bit or 64 bit), or AIX 5.3 (32 bit or 64 bit)
-
RDBMSs for Enterprise Repository:
- Oracle 8i, 9i Rel1, 9i Rel2, or 10G
- Sybase SQL Server (Adaptive Server Enterprise) 12.5, or later
- DB2/UDB 7.2, 8.1, or later
-
Hardware
For server hardware requirements, refer to TotalStorage Productivity Center V2.1 minimum recommended hardware requirements at the beginning of this section, or the Web site
For individual server installations of IBM TotalStorage Productivity Center for Data (only), the following minimum requirements apply for this environment:
- The server disk should include approximately 1 GB of hard disk space, and at least 100 MB for the IBM TotalStorage Productivity Center for Data Repository
Agent
-
Operating systems
- HP-UX 11.0 (32 bit or 64 bit), HP-UX 11i (32 bit or 64 bit)
- Solaris 8 (32 bit or 64 bit) or 9 (32 bit or 64 bit)
- AIX 5.1 (32 bit or 64 bit), AIX 5.2 (32 bit or 64 bit), or AIX 5.3 (32 bit or 64 bit)
-
RDBMSs
- Microsoft SQL Server 7.0, or later (no service pack required)
- Oracle 8i, 9i Rel1, 9i Rel2, or 10G
- Sybase SQL Server (Adaptive Server Enterprise) 11.9.2, 12.5, or later
- DB2/UDB 7.2, 8.1, or later
-
Hardware
- Approximately 100 MB of hard disk space
GUI Client
-
Software
- X Windows
-
Hardware
- 800x600 resolution
- Minimum 60 MB of hard disk space
Linux on Intel system requirements — The requirements for installing and running IBM TotalStorage Productivity Center for Data on Intel are as follows:
Server
-
Operating systems
- Red Hat Enterprise Server 2.1 (AS, ES, and WS) or 3 (32 bit)
- SUSE Linux Enterprise Server 8 (32 bit) or SUSE Linux Enterprise Server 9 (32 bit)
-
RDBMSs for Enterprise Repository:
- Oracle 8i, 9i Rel1, 9i Rel2, or 10G
- Sybase SQL Server (Adaptive Server Enterprise) 12.5, or later
- DB2/UDB 7.2, 8.1, or later
-
Hardware
For server hardware requirements, refer to TotalStorage Productivity Center V2.1 minimum recommended hardware requirements at the beginning of this section, or the Web site
For individual server installations of IBM TotalStorage Productivity Center for Data (only), the following minimum requirements apply for this environment:
- Pentium 500 MHz processor, or above
- 256 MB of RAM
- Approximately 1 GB of hard disk space, and at least 100 MB for the IBM TotalStorage Productivity Center for Data Repository
Agent
-
Operating system
- Red Hat Enterprise Server 2.1 (AS, ES, and WS) or 3 (32 bit)
- SUSE Linux Enterprise Server 8 (32 bit) or SUSE Linux Enterprise Server 9 (32 bit)
-
RDBMRSs
- Oracle 8i, 9i Rel1, 9i Rel2, or 10G
- Sybase SQL Server (Adaptive Server Enterprise) 11.9.2, 12.5, or later
- DB2/UDB 7.2, 8.1, or later
-
Hardware
- Pentium 400 MHz processor, or above
- 256 MB of RAM
- Approximately 100 MB of hard disk space
GUI Client
-
Operating systems
- Red Hat Enterprise Server 2.1 (AS, ES, and WS) or 3 (32 bit)
- SUSE Linux Enterprise Server 8 (32 bit) or SUSE Linux Enterprise Server 9 (32 bit)
-
Hardware
- 800x600 resolution
- Minimum 60 MB of hard disk space
Linux on PowerPC® system requirements — The requirements for installing and running IBM TotalStorage Productivity Center for Data on PowerPC are as follows:
Server
-
Operating systems
- Red Hat Enterprise Linux 3 (32 and 64 bit)
- SUSE Linux Enterprise Server 8 (32 bit and 64 bit) or SUSE Linux Enterprise Server 9 (32 bit and 64 bit)
-
RDBMSs for Enterprise Repository:
- Oracle 8i, 9i Rel1, 9i Rel2, or 10G
- Sybase SQL Server (Adaptive Server Enterprise) 12.5, or later
- DB2/UDB 7.2, 8.1, or later
-
Hardware
For server hardware requirements, refer to TotalStorage Productivity Center V2.1 minimum recommended hardware requirements at the beginning of this section, or the Web site
For individual server installations of IBM TotalStorage Productivity Center for Data (only), the following minimum requirements apply for this environment:
- 256 MB of RAM
- Approximately 1 GB of hard disk space, and at least 100 MB for the IBM TotalStorage Productivity Center for Data Repository
Agent
-
Operating system
- Red Hat Enterprise Linux 3 Update 2 (32 and 64 bit)
- SUSE Linux Enterprise Server 8 (32 bit and 64 bit) or SUSE Linux Enterprise Server 9 (32 bit and 64 bit)
-
RDBMRSs
- Oracle 8i, 9i Rel1, 9i Rel2, or 10G
- Sybase SQL Server (Adaptive Server Enterprise) 11.9.2, 12.5, or later
- DB2/UDB 7.2, 8.1, or later
-
Hardware
- 256 MB of RAM
- Approximately 100 MB of hard disk space
GUI Client
-
Operating systems
- Red Hat Enterprise Linux 3 (32 and 64 bit)
- SUSE Linux Enterprise Server 8 (32 bit and 64 bit) or SUSE Linux Enterprise Server 9 (32 bit and 64 bit)
-
Hardware
- 800x600 resolution
- Minimum 60 MB of hard disk space
Linux on zSeries® system requirements — The requirements for installing and running IBM TotalStorage Productivity Center for Data on zSeries are as follows:
Agent
-
Operating system
- SUSE Linux Enterprise Server 8 (31 bit) or SUSE Linux Enterprise Server 9 (31 bit)
-
RDBMRSs
- Oracle 8i, 9i Rel1, 9i Rel2, or 10G
- Sybase SQL Server (Adaptive Server Enterprise) 11.9.2, 12.5, or later
- DB2/UDB 7.2, 8.1, or later
-
Hardware
- 256 MB of RAM
- Approximately 100 MB of hard disk space
Novell NetWare system requirements — The requirements for installing and running IBM TotalStorage Productivity Center for Data within a Novell NetWare environment are as follows:
Server — not applicable. You cannot install the server component on a Novell NetWare device. Refer to the Windows system requirements, UNIX system requirements, and Linux system requirements sections for information about requirements for installing the server on different operating systems.
Agent — You must install the IBM TotalStorage Productivity Center for Data Agent on a machine that:
- Is running Windows 2000 with Service Pack, or later. To use IBM TotalStorage Productivity Center for Data for retrieving storage information from the servers and volumes within Novell Directory Services (NDS) trees, you must install the IBM TotalStorage Productivity Center for Data Agent on a Windows machines where a Novell NetWare client is already located. IBM TotalStorage Productivity Center for Data gathers detailed storage information about NetWare servers and volumes using native NetWare calls from these Windows machines.
- Has an installed NetWare Client.
- Has access to the Novell NetWare servers and volumes within your environment.
Client — not applicable. You cannot install the client component on a Novell NetWare device. Refer to the Windows system requirements, UNIX system requirements, and Linux system requirements sections for information about requirements for installing the client on different operating systems.
Novell NetWare — You must be running V4.0, or later of the Novell operating system. IBM TotalStorage Productivity Center for Data is optimized for NetWare V4.0, or later, which contains NDS.
NAS system requirements — The requirements for installing and running IBM TotalStorage Productivity Center for Data within a NAS environment are as follows:
Server — not applicable. You cannot install the server component on a NAS filer. Refer to the Windows system requirements, UNIX system requirements, and Linux system requirements sections for information about requirements for installing the server on different operating systems.
Agent — You must install the IBM TotalStorage Productivity Center for Data Agents on machines that have access to the NAS filers within your environment that you want to monitor. The Agent that is logging into and scanning the NAS filer is not required to be in the same domain as the user or the NAS filer. If you install the Agent to a different domain than the NAS filer this agent will scan, the domain of the Agent machine must be a "trusted domain" by the domain of the NAS filer.
You do not install Agents to the NAS filers themselves.
Client — not applicable. You cannot install the client component to a NAS filer. Refer to the Windows system requirements, UNIX system requirements, and Linux system requirements sections for information about requirements for installing the client on different operating systems.
NAS — The NAS filers within your environment must be visible to the machines where you install the IBM TotalStorage Productivity Center for Data. NAS filers have to be configured as a member of a Windows domain.
IBM TotalStorage Productivity Center for Fabric
Manager
IBM TotalStorage Productivity Center for Fabric requires the following hardware and software:
For server hardware requirements, refer to TotalStorage Productivity Center V2.1 minimum recommended hardware requirements at the beginning of this section, or the Web site
For individual server installations of IBM TotalStorage Productivity Center for Fabric (only), the following minimum requirements apply for this environment:
For Windows:
- Machine — PIII 1 GHz processor
-
Minimum memory and space requirement to run:
- RAM — 1 GB
- Disk space — 1 GB
- Operating system — Windows 2000 Server, Advanced Server, or Professional (all with SP3), or Windows 2003 Standard, Enterprise, or Datacenter
For AIX:
- Machine — RS/6000® 43P Model 140
-
Minimum memory and space requirement to run:
- RAM — 1 GB
- Disk space — 1 GB
- Operating system — AIX V5.1 (32 bit or 64 bit) or AIX 5.2 (32 bit or 64 bit)
For Linux:
- Machine — Intel (32 bit)
-
Minimum memory and space requirement to run:
- RAM — 1 GB
- Disk space — 1 GB
- Operating system — Red Hat Enterprise Linux 3 IA32
SAN manager console
The SAN manager console requires the following hardware and software:
- Machine — PIII 1 GHz processor
-
Minimum memory and space requirement to run:
- RAM — 1 GB
- Disk space — 1 GB
-
Operating system — one of the following:
- Windows 2000 Professional, Server, or Advanced Server (all with SP3)
- Windows 2003 Standard, Enterprise, or Datacenter
- Windows XP Professional
Windows agent
The Windows agent requires the following hardware and software:
- Machine — PIII 400 MHz processor
-
Minimum memory and space requirement to run:
- RAM — 256 MB
- Disk space — 200 MB
-
Operating system — one of the following:
- Windows 2000 Professional, Server, or Advanced Server (all with SP3, or above) (32-bit)
- Windows 2003 Standard, Enterprise, or Datacenter (32-bit)
AIX agent
The AIX agent requires the following hardware and software:
-
Machine — Minimum 43P-150 375 MHz processor
- RAM — 256 MB
- Disk space — 200 MB
- Operating system — AIX 5.1 (32-bit or 64-bit), 5.2 (32-bit or 64-bit), or 5.3 (32-bit or 64-bit) (with maintenance)
Sun Solaris agent
The Sun Solaris agent requires the following hardware and software:
-
Machine — Minimum Ultra 5S 360 MHz processor
- RAM — 256 MB
- Disk space — 200 MB
- Operating system — Solaris 8 (32-bit or 64-bit), or Solaris 9 (32-bit or 64-bit)
Linux agent
The Linux agent requires the following hardware and software:
-
Machine — PIII 400 MHz processor
- RAM — 256 MB
- Disk space — 200 MB
-
Operating system — one of the following:
- Linux Red Hat Advanced Server 2.1 (IA32) (32 bit) with 2.4.9 Kernel
- Linux Red Hat Advanced Server 3 (IA32)
- Linux SUSE Enterprise Server V9.0 (IA32) (32 bit)
IBM TotalStorage Productivity Center for Fabric agent configuration restrictions: The IBM TotalStorage Productivity Center for Fabric agent should not be installed on any system that sends SCSI commands over a fibre channel to a removable media drive. Removable media drives may not be able to queue commands sent by the IBM TotalStorage Productivity Center for Fabric agent under normal operations and it is likely to result in the application, using the removable media drive, to time out. This restriction can be addressed by not installing IBM TotalStorage Productivity Center for Fabric agents on these systems or by configuring the agents to avoid the removable media systems.
Customers who require the zone discovery and zone control functions for Storage Area Networks containing Brocade switches should install the IBM TotalStorage Productivity Center for Fabric V2.1 Manager on either one of the supported Microsoft Windows operating systems or one of the supported IBM AIX operating systems.
IBM TotalStorage Productivity Center for Disk
Hardware requirements:
For server hardware requirements, refer to TotalStorage Productivity Center V2.1 minimum recommended hardware requirements at the beginning of this section, or the Web site
IBM TotalStorage Productivity Center for Disk requires the following for installation and operation:
An IBM 
xSeries®, or other Intel-compatible platform running
Windows 2000 Server with SP4, Windows 2000 Advanced Server, Windows
2003 Enterprise Edition, or Red Hat Enterprise Linux AS 2.1 kernel 2.4,
with the following attributes:
- Processor: Dual Intel class P4/Xeon 2.4 GHz processors
- Memory: 4 GB RAM
- Disk: 80 GB disk space — required for installation of IBM TotalStorage Productivity Center for Disk application code and data with the full WebSphere® application server code
- Ethernet or Token Ring card
- CD-ROM drive
- Network connectivity to the Internet
- Connectivity to the SAN fabric, using a Fibre Channel HBA, if installing TotalStorage Productivity Center for Fabric (optional)
Updated support summaries, including specific software, hardware, and firmware levels supported, are maintained at
Software requirements:
IBM TotalStorage Productivity Center for Disk requires one of the following for installation and operation:
- Windows 2000 Server with SP4
- Windows 2000 Advanced Server
- Windows 2003 Enterprise Edition
- Red Hat Enterprise Linux AS 2.1 Kernel 2.4
Updated software support summaries, including specific release and firmware levels, are maintained at
IBM TotalStorage Productivity Center for Replication
Hardware requirements:
For server hardware requirements, refer to TotalStorage Productivity Center V2.1 minimum recommended hardware requirements at the beginning of this section, or the Web site
IBM TotalStorage Productivity Center for Replication requires the following for installation and operation:
An IBM xSeries, or other Intel-compatible platform running
Windows 2000 Server with SP4, Windows 2000 Advanced Server, or
Windows 2003 Enterprise Edition, with the following attributes:
- Processor: Dual Intel class P4/Xeon 2.4 GHz processors
- Memory: 4 GB RAM
- Disk: 80 GB disk space — required for installation of IBM TotalStorage Productivity Center for Replication application code and data with the full WebSphere application server code
- Ethernet or Token Ring card
- CD-ROM drive
- Network connectivity to the Internet
Updated support summaries, including specific software, hardware, and firmware levels supported, are maintained at
Software requirements:
IBM TotalStorage Productivity Center for Replication requires one of the following for installation and operation:
- Windows 2000 Server with SP4
- Windows 2000 Advanced Server
- Windows 2003 Enterprise Edition
Updated software support summaries, including specific release and firmware levels, are maintained at
Performance considerations: The IBM TotalStorage Productivity Center products' performance will vary depending upon a customer's particular configuration and customization.
Planning information
Installability
IBM TotalStorage Productivity Center for Data
For the AIX, Sun Solaris, Linux x86, Windows 2000, and HP-UX servers, the Tivoli Storage Resource Manager database is automatically upgraded during the installation of the TotalStorage Productivity Center for Data V2.1 server. After this database upgrade, the user can no longer run a previous version of the server with the database.
As a normal precaution, it is recommended that a full database backup be performed before installing the V2.1 code, as well as after completing the installation.
As part of a migration plan from Tivoli Storage Resource Manager V1.2 or V1.3 to TotalStorage Productivity Center for Data V2.1, Tivoli Storage Resource Manager clients and servers may be upgraded at different times. The TotalStorage Productivity Center for Data V2.1 does not support Tivoli Storage Resource Manager V1.1 clients. Users may use the "Scheduled Agent Upgrade" feature to plan and schedule the upgrade of V1.2 and V1.3 clients to V2.1.
Additional migration information:
-
The following Tivoli Storage Resource Manager server operating systems, supported in V1.3, are not
supported in TotalStorage Productivity Center for Data V2.1:
- Windows NT™ 4
- Solaris 2.6 and 2.7
- SUSE SLES 7
-
The following Tivoli Storage Resource Manager agent operating systems, supported in V1.3, are not
supported in TotalStorage Productivity Center for Data V2.1:
- Windows NT 4
- Solaris 2.6 and 2.7
- SUSE SLES 7
-
The following Tivoli Storage Resource Manager Client UI operating systems, supported in V1.3 are not
supported in TotalStorage Productivity Center for Data V2.1:
- Windows 9x
- Windows Me
IBM TotalStorage Productivity Center for Fabric
When upgrading from IBM Tivoli Storage Area Network Manager V1.3.0 or V1.3.1, the Tivoli Storage Area Network Manager database is automatically upgraded during the installation of the TotalStorage Productivity Center for Fabric V2.1 manager. After this database upgrade, the user can no longer run a previous version of the manager with the database.
As a normal precaution, it is recommended that a full database backup be performed before installing the V2.1 code, as well as after completing the installation.
As part of a migration plan from Tivoli Storage Area Network Manager V1.3 to TotalStorage Productivity Center for Fabric V2.1, Tivoli Storage Area Network Manager agents may be upgraded any time after the manager upgrade. The TotalStorage Productivity Center for Fabric V2.1 supports Tivoli Storage Area Network Manager V1.1, V1.2, and V1.3 agents. TotalStorage Productivity Center for Fabric V2.1 manager and remote consoles must be upgraded on the same schedule.
Additional migration information:
-
The following Tivoli Storage Area Network Manager agent operating systems, supported in V1.3, are
not supported in TotalStorage Productivity Center for Fabric V2.1:
- Windows NT 4
- Solaris 2.6
- SUSE SLES 7
Direct customer support: Software Maintenance, previously referred to as Subscription and Technical Support, is included in the Passport Advantage Agreement. Installation and technical support is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity, with voice and electronic access into IBM support organizations.
Packaging
IBM TotalStorage Productivity Center for Fabric is distributed with:
- International Program License Agreement (Z125-3301)
- Product CD-ROMs
IBM TotalStorage Productivity Center for Data is distributed with:
- International Program License Agreement (Z125-3301)
- Product CD-ROMs
IBM TotalStorage Productivity Center for Disk is distributed with:
- International Program License Agreement (Z125-3301)
- Product CD-ROMs
IBM TotalStorage Productivity Center for Replication is distributed with:
- International Program License Agreement (Z125-3301)
- Product CD-ROMs
Security, auditability, and control
The IBM TotalStorage Productivity Center products use the security and auditability features of the operating system software.
The customer is responsible for evaluation, selection, and implementation of security features,
administrative procedures, and appropriate controls in application systems and communication
facilities.
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| Ordering information |
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This product is only available via Passport Advantage. It is not available as shrinkwrap.
Product group: Tivoli Storage Product Identifier Description IBM TotalStorage Productivity Center 5608-TC1 for Fabric Product category: Productivity Center for Fabric Product group: Tivoli Storage Product Identifier Description IBM TotalStorage Productivity Center 5608-TC3 for Data Product category: Productivity Center for Data Product group: Tivoli Storage Product Identifier Description IBM TotalStorage Productivity Center 5608-TC4 for Disk Product category: Productivity Center for Disk Product group: Tivoli Storage Product Identifier Description IBM TotalStorage Productivity Center for 5608-TC5 Replication Product category: Productivity Center for Replication
The IBM TotalStorage Productivity Center for Fabric and IBM TotalStorage Productivity Center for Data have one charge unit: per processor.
IBM TotalStorage Productivity Center for Disk and IBM TotalStorage Productivity Center for Replication have one charge unit: per terabytes of storage managed.
The IBM TotalStorage Productivity Center products are fulfilled via both AAS and Passport Advantage. IBM Business Partners and direct customers should consider availability requirements, ordering, and billing preferences, prior to selecting an ordering/fulfillment choice.
You are entitled
If you are current on to migrate for
Software Maintenance for: no charge to:
IBM Tivoli Storage Resource IBM TotalStorage
Manager (5608-SRM) Productivity Center
for Data (5608-TC3)
IBM Tivoli Storage Area IBM TotalStorage
Network Manager (5608-SRS) Productivity Center
for Fabric (5608-TC1)
IBM TotalStorage Multiple IBM TotalStorage
Device Manager -- Productivity Center
Performance Manager for Disk (5608-TC4)
feature (5648-E85)
IBM TotalStorage Multiple IBM TotalStorage
Device Manager -- Productivity Center
Replication Manager for Replication
feature (5648-E85) (5608-TC5)
How to obtain chargeback and database functions, when running IBM TotalStorage Productivity Center for Data
Customers who want chargeback and database functions may order IBM Tivoli Storage Resource Manager for Chargeback and IBM Tivoli Storage Resource Manager for Databases. IBM TotalStorage Productivity Center for Data V2.1 or IBM Tivoli Storage Resource Manager is a prerequisite for these products. However, IBM Tivoli Storage Resource Manager is being withdrawn from marketing, effective March 18, 2005, and as such, IBM recommends ordering the renamed IBM TotalStorage Productivity Center for Data instead.
For Passport Advantage ordering information for Tivoli Storage Resource Manager for Chargeback (5698-SRC) and Tivoli Storage Resource Manager for Databases (5698-SRD), refer to Software Announcement 203-285 , dated October 21, 2003.
For AAS ordering information for Tivoli Storage Resource Manager for Chargeback (5608-SRC) and Tivoli Storage Resource Manager for Databases (5608-SRD), refer to Software Announcement 203-285 , dated February 24, 2004.
Ordering information for Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Maintenance renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include 12 full months of maintenance coverage. Maintenance in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Maintenance will renew at the common anniversary date and include 12 full months of maintenance.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Maintenance Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Maintenance.
The quantity to be specified for the Passport Advantage part numbers in the following table is per processor or per terabyte. To order for Passport Advantage, specify the desired part number and quantity.
Part
Program name/description number
TotalStorage Productivity Center Fabric D54M5LL
Processor LIC+SW Maint 12 MO
TotalStorage Productivity Center Fabric E01MDLL
Processor Annual SW Maint RNWL
TotalStorage Productivity Center Fabric D54M6LL
Processor SW Maint Reinstate 12 MO
TotalStorage Productivity Center Fabric BJ0EBML
V2.1.0 Media Pack Mult
TotalStorage Productivity Center Data D54M7LL
Processor LIC+SW Maint 12 MO
TotalStorage Productivity Center Data E01MELL
Processor Annual SW Maint RNWL
TotalStorage Productivity Center Data D54M8LL
Processor SW Maint Reinstate 12 MO
TotalStorage Productivity Center Data BJ0EAML
V2.1.0 Media Pack Mult
TotalStorage Productivity Center Disk D54QGLL
Terabytes LIC+SW Maint 12 MO
TotalStorage Productivity Center Disk E01N5LL
Terabytes Annual SW Maint RNWL
TotalStorage Productivity Center Disk D54QHLL
Terabytes SW Maint Reinstate 12 MO
TotalStorage Productivity Center Disk IB00CNA
V2.1.0 Media Pack English
TotalStorage Productivity Center D54QMLL
Replication Terabytes
LIC+SW Maint 12 MO
TotalStorage Productivity Center E01N8LL
Replication Terabytes
Annual SW Maint RNWL
TotalStorage Productivity Center D54QNLL
Replication Terabytes
SW Maint Reinstate 12 MO
TotalStorage Productivity Center Replication IB00DNA
V2.1.0 Media Pack English
Ordering Information for non-Passport Advantage for 5608-TC1, 5608-TC3, 5608-TC4, 5608-TC5
To order a basic license, specify the program number and the feature number of the desired distribution medium. Also, specify the one-time charge (OTC) feature number in the quantity desired (maximum quantity of 250).
Use the following table to order the program products listed below:
Product Feature
number Product name number
5608-TC1 IBM TotalStorage Productivity
Center for Fabric
Per Processor with 1 Yr SW 3255
Maintenance
Per 250 Processors with 1 Yr 3256
SW Maintenance
5608-TC3 IBM TotalStorage Productivity
Center for Data
Per Processors with 1 Yr SW 3257
Maintenance
Per 250 Processors with 1 Yr 3258
SW Maintenance
Product Feature
number Product name number
5608-TC4 IBM TotalStorage Productivity
Center for Disk
Per Terabyte with 1 Yr SW 3319
Maintenance
Per 250 Terabytes with 1 Yr 3323
SW Maintenance
5608-TC5 IBM TotalStorage Productivity
Center for Replication
Per Terabyte with 1 Yr SW 3324
Maintenance
Per 250 Terabytes with 1 Yr 3325
SW Maintenance
Software Maintenance
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.
Software Maintenance has three forms:
- A No-Charge Registration feature number for one year of Software Maintenance, designated with each new license or additional order under the One-Year Software Maintenance program ID.
- A Renewal feature number, used to renew maintenance while coverage is still current. For continuous Software Maintenance, Renewal features must be ordered prior to expiration of the original registration term of the product purchased (prior to one year from original purchase).
- An After License feature number, which is used to reinstate maintenance, if necessary, after the original registered coverage has lapsed. This feature is designated under the After License program ID.
Software Maintenance registration
Software Maintenance for one year is provided with each order, through One-Year Software Maintenance Registration features in AAS, under the Software Maintenance program ID for the licensed program.
For IBM TotalStorage Productivity Center for Disk and IBM TotalStorage Productivity Center for Replication, order Software Maintenance Registration corresponding to the maximum Licensed terabyte capacity level purchased.
If you increase your capacity levels for Productivity Center for Disk or Productivity Center for Replication, your Software Maintenance capacity must be increased to correspond with the new capacity levels, at the time of the increase order.
IBM TotalStorage Productivity Center for Fabric
Maintenance IASP PID 1 Year: (5608-C31)
Feature
Description number
Use authorizations (to be ordered in
quantity):
Per Processor:
-- Software Maintenance No Charge 3263
Registration
-- Software Maintenance 1 Year Renewal 3265
Per 250 Processors:
-- Software Maintenance No Charge 3264
Registration
-- Software Maintenance 1 Year Renewal 3266
Maintenance IASP PID 1 Year: (5608-TCF)
Feature
Description number
Per Processor:
-- Software Maintenance 1 Year After 3267
License
Per 250 Processors:
-- Software Maintenance 1 Year After 3268
License
IBM TotalStorage Productivity Center for Data
Maintenance IASP PID 1 Year: (5608-C11)
Feature
Description number
Use authorizations (to be ordered in
quantity):
Per Processor:
-- Software Maintenance No Charge 3259
Registration
-- Software Maintenance 1 Year Renewal 3261
Per 250 Processors:
-- Software Maintenance No Charge 3260
Registration
-- Software Maintenance 1 Year Renewal 3262
Maintenance IASP PID 1 Year: (5608-TCS)
Feature
Description number
Per Processor:
-- Software Maintenance 1 Year After 3269
License
Per 250 Processors:
-- Software Maintenance 1 Year After 3270
License
IBM TotalStorage Productivity Center for Disk
Maintenance IASP PID 1 Year: (5608-A70)
Feature
Description number
Use authorizations (to be ordered in
quantity):
Per Terabyte:
-- Software Maintenance No Charge 3320
Registration
-- Software Maintenance 1 Year Renewal 3321
Per 250 Terabytes:
-- Software Maintenance No Charge 3226
Registration
-- Software Maintenance 1 Year Renewal 3327
Maintenance IASP PID 1 Year: (5608-A71)
Feature
Description number
Per Terabyte:
-- Software Maintenance 1 Year After 3322
License
Per 250 Terabytes:
-- Software Maintenance 1 Year After 3328
License
IBM TotalStorage Productivity Center for Replication
Maintenance IASP PID 1 Year: (5608-A72)
Feature
Description number
Use authorizations (to be ordered in
quantity):
Per Terabyte:
-- Software Maintenance No Charge 3329
Registration
-- Software Maintenance 1 Year Renewal 3331
Per 250 Terabytes:
-- Software Maintenance No Charge 3330
Registration
-- Software Maintenance 1 Year Renewal 3332
Maintenance IASP PID 1 Year: (5608-A73)
Feature
Description number
Per Terabyte:
-- Software Maintenance 1 Year After 3333
License
Per 250 Terabytes:
-- Software Maintenance 1 Year After 3334
License
Basic machine-readable material
The distribution media features in the following table apply to program numbers 5608-TC1 and 5608-TC3. To order, select the distribution medium feature for the desired program number.
Feature Distribution
Language number medium
Multi-Language 5801 CD-ROM
The distribution media features in the following table apply to program numbers 5608-TC4 and 5608-TC5. To order, select the distribution medium feature for the desired program number.
Feature Distribution
Language number medium
Multi-Language 5809 CD-ROM
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| Terms and conditions |
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Licensing: IBM International Program License Agreement. Proofs of Entitlement (PoEs) are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.
The following agreement applies for maintenance and do not require customer signatures: IBM Agreement for Acquisition of Software Maintenance.
License information form number: L-NSTL-64TTWG
Limited warranty applies: Yes
Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business Partner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure.
Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program.
Copy and use on home/portable computer: No
Volume orders (IVO): No
Passport Advantage applies: Yes and through the Passport Advantage Web site at
Usage restriction: Yes
- For IBM TotalStorage Productivity Center for Fabric and IBM TotalStorage Productivity Center for Data, usage is limited to the number of processors licensed.
- For IBM TotalStorage Productivity Center for Disk and IBM TotalStorage Productivity Center for Replication, usage is limited to the quantity of terabytes of managed storage licensed.
Software Maintenance applies: Yes
Software Maintenance, previously referred to as Software Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations.
IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option.
While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at
Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.
For more information about the Passport Advantage Agreement, refer to the IBM International Passport Advantage Agreement Software Announcement 201-202 , dated July 10, 2001, or visit the Passport Advantage Web site at
All distributed software licenses include Software Maintenance (Software Subscription and Technical Support) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected. For additional information, refer to Changes to Distributed Software Products Model for Products Outside Passport Advantage Software Announcement 201-201 , dated July 10, 2001.
Other support: Software Maintenance
AIX/UNIX Upgrade Protection applies: No
Entitled Upgrade for current AIX/UNIX Upgrade Protection licensees: No
Variable charges apply: No
Educational allowance available: Yes, 15% education allowance applies to qualified education institution customers.
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| Prices |
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The prices provided in this announcement are suggested retail prices for the U.S. only and are provided for your information only. Dealer prices may vary, and prices may also vary by country. Prices are subject to change without notice. For additional information and current prices, contact your local IBM representative.
Passport Advantage
For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner. Additional information is also available on the following Passport Advantage Web site
Machine OTC
type/ feature
Order type description model number OTC
Program name: IBM TotalStorage
Productivity for Fabric
Per Processor with 1 Yr SW Maintenance 5608-TC1 3255 $ 495
Per 250 Processors with 1 Yr SW 5608-TC1 3256 123,750
Maintenance
Per Processor:
-- Software SW Maintenance No Charge 5608-C31 3263 0
Registration
-- Software Maintenance 1 Year Renewal 5608-C31 3265 99
Per 250 Processors:
-- Software Maintenance No Charge 5608-C31 3264 0
Registration
Machine OTC
type/ feature
Order type description model number OTC
-- Software Maintenance 1 Year Renewal 5608-C31 3266 $ 24,750
Per Processor:
-- Software Maintenance 1 Year After 5608-TCF 3267 297
License
Per 250 Processors:
-- Software Maintenance 1 Year After 5608-TCF 3268 74,250
License
Program name: IBM TotalStorage
Productivity for Data
Per Processors with 1 Yr SW Maintenance 5608-TC3 3257 695
Per 250 Processors with 1 Yr SW 5608-TC3 3258 173,750
Maintenance
Per Processor:
-- Software SW Maintenance No Charge 5608-C11 3259 0
Registration
-- Software Maintenance 1 Year Renewal 5608-C11 3261 139
Per 250 Processors:
-- Software Maintenance No Charge 5608-C11 3260 0
Registration
-- Software Maintenance 1 Year Renewal 5608-C11 3262 34,750
Per Processor:
-- Software Maintenance 1 Year After 5608-TCS 3269 417
License
Per 250 Processors:
-- Software Maintenance 1 Year After 5608-TCS 3270 104,250
License
Program name: IBM TotalStorage
Productivity for Disk
Per Terabyte with 1 Yr SW Maintenance 5608-TC4 3319 3,000
Per 250 Terabytes with 1 Yr SW 5608-TC4 3323 750,000
Maintenance
Per Terabyte:
-- Software SW Maintenance No Charge 5608-A70 3320 0
Registration
-- Software Maintenance 1 Year Renewal 5608-A70 3321 600
Per 250 Terabytes:
-- Software Maintenance No Charge 5608-A70 3326 0
Registration
-- Software Maintenance 1 Year Renewal 5608-A70 3327 150,000
Per Terabyte:
-- Software Maintenance 1 Year After 5608-A71 3322 1,800
License
Per 250 Terabytes:
-- Software Maintenance 1 Year After 5608-A71 3328 450,000
License
Program name: IBM TotalStorage
Productivity for Replication
Per Terabyte with 1 Yr SW Maintenance 5608-TC5 3324 5,000
Per 250 Terabytes with 1 Yr SW 5608-TC5 3325 1,250,000
Maintenance
Per Terabyte:
-- Software SW Maintenance No Charge 5608-A72 3329 0
Registration
-- Software Maintenance 1 Year Renewal 5608-A72 3331 1,000
Per 250 Terabytes:
-- Software Maintenance No Charge 5608-A72 3330 0
Registration
-- Software Maintenance 1 Year Renewal 5608-A72 3332 250,000
Per Terabyte:
-- Software Maintenance 1 Year After 5608-A73 3333 3,000
License
Per 250 Terabytes:
-- Software Maintenance 1 Year After 5608-A73 3334 750,000
License
IBM Global Financing
IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit
IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.
Financing offering/capabilities
IBM Global Financing makes it easier for you to acquire the technology you need, faster.
As you implement complex business solutions such as e-business transformation, enterprise resource planning, supply chain management, business intelligence, and customer relationship management, financing offerings from IBM Global Financing can help you control expenses, match cash flow to business benefits, and conserve cash for other strategic investments. For more information, visit
For more financing information, visit
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| Order now |
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To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.
To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
Internet: ibm_direct@vnet.ibm.com
Mail: IBM Americas Call Centers
Dept: IBM CALL, 11th Floor
105 Moatfield Drive
North York, Ontario
Canada M3B 3R1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
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