IBM Tivoli Storage Manager HSM for Windows V5.3 provides
Contents


Announcement Letter Number AP05-1255 dated September 6, 2005
Asia Pacific - Last Revised on September 6, 2005



Brief Description of Announcement, Charges, and Availability

  1.5  Overview

  IBM Tivoli Storage Manager HSM (hierarchical storage management)
  for Windows V5.3 is a policy-based management system for migrating
  windows files in a way that uses storage devices economically and
  is transparent to the user.

  Individual files, parts of Windows file systems, or complete file
  systems are migrated to an IBM Tivoli Storage Manager server.
  Migrated files appear on the local file system as they did before
  they were migrated, except they occupy less disk space.  Migrated
  files can be accessed like any other file, opened and updated.

  As part of the IBM TotalStorage Open Software Family, IBM Tivoli
  Storage Manager HSM for Windows helps free administrators and users
  from manual file system pruning tasks. It is designed to defer the
  need to purchase additional disk storage by automatically and
  transparently migrating rarely accessed files to less-expensive
  offline or near-line storage, while the files most frequently used
  remain in the local file system.


Customer Letter Section

  1.3  CUSTOMER SECTION

  LETTER NUMBER AP05-1255
  PROGRAMMING ANNOUNCEMENT                                 SEPTEMBER 06, 2005

  1.4  TITLE:
  IBM Tivoli Storage Manager HSM for Windows V5.3 provides
  Hierarchical Storage Management for Windows file systems

  1.5  Overview

  IBM Tivoli Storage Manager HSM (hierarchical storage management)
  for Windows V5.3 is a policy-based management system for migrating
  windows files in a way that uses storage devices economically and
  is transparent to the user.

  Individual files, parts of Windows file systems, or complete file
  systems are migrated to an IBM Tivoli Storage Manager server.
  Migrated files appear on the local file system as they did before
  they were migrated, except they occupy less disk space.  Migrated
  files can be accessed like any other file, opened and updated.

  As part of the IBM TotalStorage Open Software Family, IBM Tivoli
  Storage Manager HSM for Windows helps free administrators and users
  from manual file system pruning tasks. It is designed to defer the
  need to purchase additional disk storage by automatically and
  transparently migrating rarely accessed files to less-expensive
  offline or near-line storage, while the files most frequently used
  remain in the local file system.

  1.6  Key prerequisites

  Refer to Hardware and software requirements section.

  1.7  At a glance

  IBM Tivoli Storage Manager HSM for Windows is designed to:

  o   Migrate Windows files based on their file name, as well as
      their creation, accessed, and modified dates.

  o   Transparently recall files to the original host system.

  o   Provide cost-efficient storage capacity management, based on
      rule-driven migration policies.

  o   Use a Tivoli Storage Manager server for reliable multiple tiers
      of storage.

  o   Interoperate with Tivoli Storage Manager backup and recovery
      functions.

  1.8  Planned availability date

      September 16, 2005:  Electronic general availability via
      Passport Advantage
      October 14, 2005:  Media general availability via Passport
      Advantage and WTAAS

  1.9  Program number

  To order, please specify:

    Program        Program
    number         name
    ------------   ------------------------------------------
     5608-SPM      IBM Tivoli Storage Manager HSM for Windows

  1.10  Product identification number

                           Maintenance            Maintenance
     Program PID number    1 year PID Reg number  3-year Reg PID number
     -------------------   ---------------------  ---------------------
      5608-SPM             5608-SP2               5608-SP3

                           Maintenance            Maintenance
                           3-year Ren PID number  1-year AL PID number
                           ---------------------  --------------------
                           5608-SP4               5608-SP1

                           Maintenance
                           3-year AL PID number
                           --------------------
                           5608-SP5

  1.10.1.1.1  Availability of national languages&LL@cln

  environments and is IBM Tivoli Storage Manager HSM for Windows is
  available in English only.  It is not Passthru Enabled at this
  time.

  1.11  Description

  IBM Tivoli Storage Manager HSM for Windows provides space
  management for Windows file systems.

  With a graphical user interface (GUI), IBM Tivoli Storage Manager
  HSM for Windows allows administrators to define migration policies.
  The file system can be browsed, and parts of the directory
  structure can be excluded or included from a migration policy. For
  each selection, filters can be applied to include or exclude files
  based on the file type (extension) and various criteria related to
  the age of a file (creation, modification, last access).

  IBM Tivoli Storage Manager HSM for Windows supports IBM Tivoli
  Storage Manager as a back-end repository, and so complements the
  IBM Storage Management offerings.

  System administrators who are struggling with growing Windows files
  servers will find IBM Tivoli Storage Manager HSM for Windows a
  welcomed relief.  IT managers can build automation around business
  policy for file migrating, improve productivity, and decrease
  costs.

  1.12  Product positioning

  A significant portion of storage capacity consumption is due to
  inactive data. As overall storage costs continue to grow, IT
  managers are looking for more efficient ways to store this data.
  IBM Tivoli Storage Manager HSM for Windows is designed to control
  storage growth by providing methods for movement of inactive files
  to a hierarchy of lower-cost storage, which can result in:

  o   Improved application availability
  o   Optimized storage resource utilization
  o   Enhanced storage personnel productivity

  IBM Tivoli Storage Manager HSM for Windows, complements IBM Tivoli
  Storage Manager.  IBM Tivoli Storage Manager HSM for Windows
  provides similar functionality to that of EMC Legato DiskXtender
  and  Veritas Enterprise Vault.  The benefits of IBM Tivoli Storage
  Manager HSM for Windows include:

  o   Simple installation
  o   Ease of use
  o   Policy-based, automatic migration
  o   Transparent recall
  o   Flexible definitions of migration options
  o   Broad choice of storage repository server platforms and device
  o   Straightforward and simple to administer licensing model that
      is designed for high growth environments

  1.13  Reference information

  Refer to Software Announcement AP04-1354, dated December
  14, 2004.

  1.14  Supplemental information

  1.15  Education support

  Training is available or will be available for IBM Tivoli products.
  Education is offered through IBM Global Services -- IT Education
  Services and through IBM Tivoli Software Authorized Training
  Providers.

  For current information on IBM Tivoli software education, visit the
  IBM Tivoli software education Web page at

      http://www-3.ibm.com/software/tivoli/education

  Current schedule information for IBM Tivoli training is available
  on the IBM Tivoli software education schedules Web page at

      http://www-3.ibm.com/software/tivoli/education/schedules

  1.16  Offering Information

  Product information is available via the Offering Information Web
  site

      http://www.ibm.com/common/ssi

  Also, visit the Passport Advantage Web site

      http://www.ibm.com/software/passportadvantage

  1.17  Publications

  No publications are shipped with this program.

  The following publication can be ordered from the IBM Publications
  Center on September 16, 2005.

             Title                             Order number
       ---------------------                   ------------
     IBM Tivoli Storage Manager HSM             SC32-1773
      for Windows Administrator's Guide
      Version 5.3

  The IBM Publications Center

      http://www.ibm.com/shop/publications/order

  The Publications Center is a worldwide central repository for IBM
  product publications and marketing material with a catalog of
  70,000 items.  Extensive search facilities are provided. Payment
  options for orders are via credit card (in the U.S.) or customer
  number for 50 countries.  A large number of publications are
  available online in various file formats, and they can all be
  downloaded by all countries free of charge.

  The IBM Publications Notification System (PNS) enables subscribers
  to set up profiles of interest by order number/product number.  PNS
  subscribers automatically receive e-mail notifications of all new
  publications defined in their profiles. These may then be
  ordered/downloaded from the Publications Center

      http://service5.boulder.ibm.com/pnsrege.nsf/messages/welcome

  The site is available in English and Canadian French.

  1.18  Technical information

  1.18.1  Specified operating environment

  1.18.1.1.1  Hardware requirements&LL@cln
  Tivoli Storage Manager HSM for Windows
  requires the following hardware and software:

  o   Machine - Pentium processor

  o   Minimum memory and space requirements

      -   At least 256 MB of memory
      -   25 MB of available disk space

  o   Tivoli Storage Manager V5.3 or Tivoli Storage Manager Extended
      Edition V5.3

  o   Any of the following Windows versions that support NTFS V5

      -   Windows 2000 Server SP3 and up
      -   Windows 2000 Advanced Server SP3 and up
      -   Windows 2003 Server
      -   Windows 2003 Enterprise Server (32-bit)

  o   Tivoli Storage Manager V5.3.2 Windows backup-archive client

  o   Tivoli Storage Manager Windows Client API 5.3 (additional APAR
      IC46097 and APAR IC44824 is required, included in client level
      5.3.0.13, or later)

  1.18.1.1.2  Performance considerations&LL@cln

  IBM Tivoli Storage Manager HSM for Windows performance will vary
  depending upon a customer's particular configuration, the
  client/server options, and customization.

  1.18.2  Planning information

  Software Maintenance, previously referred to as Subscription and
  Technical Support, is included in the Passport Advantage Agreement.
  Installation and technical support is provided by the Software
  Maintenance offering of the IBM International Passport Advantage
  Agreement.  This fee service enhances customer productivity, with
  voice and electronic access into IBM support organizations.

  1.18.2.1.1  Packaging&LL@cln
  IBM Tivoli Storage Manager HSM for Windows is
  distributed with:

  o   Product CD

  1.18.3  Security, auditability, and control

  IBM Tivoli Storage Manager HSM for Windows uses the security and
  audit features of the operating system software.  The customer is
  responsible for evaluation, selection, and implementation of
  security features, administrative procedures, and appropriate
  controls in application systems and communication facilities.

  1.19  IBM Tivoli Enhanced Value-Based Pricing

  IBM Tivoli software products are priced using a managed-environment
  approach whereby price is determined by the amount of storage
  capacity under management rather than the number and type of
  product components installed.

  This licensing model can provide the customer flexibility to deploy
  these software products within its environment in a manner that can
  address and respond to the customer's evolving architecture.  That
  is, as the architecture of a customer's environment changes, the
  customer's implementation of these products can be altered as
  needed without affecting the customer's license requirements (as
  long as the customer does not exceed its entitlements to the
  software).

  1.19.1  IBM Tivoli Enhanced Value-Based Pricing Terminology Definitions

  Capacity - Primary HSM disk storage pool size combined with the
  amount of utilized HSM removable media storage pool.  Storage pools
  are configured on the IBM Tivoli Storage Manager server.

  Capacity notes:

  o   Capacity does not include:
      -   copy storage pools for the space-managed data that reside
          on disk.
      -   copy storage pools for the space-managed data that reside
          on removable media.
      -   Space used on the IBM Tivoli Storage Manager server for any
          purpose other than the primary storage of space-managed
          data.
      -   Disk on the host being space managed.
  o   A virtual tape library (VTL) is considered a removable media
      device and thus capacity is based on utilization.
  o   The minimum amount of capacity that can be purchased is 1 TB.
  o   Partial capacity will be rounded up to the next whole number of
      TB.
  o   Additional capacity must be added in increments of 1 TB

  Terabyte (T/TB) = 2 raised to the power of 40 bytes =
  1,099,511,627,776 bytes.

  Product Web Site

  A complete list of products and licensing documents is available at
  Web site

      http://www.ibm.com/software/tivoli/products

  1.19.2  Passport Advantage

  Through the Passport Advantage Agreement, customers may receive
  discounted pricing based on their total volume of eligible
  products, across all IBM brands, acquired worldwide.  The volume is
  measured by determining the total "Passport Advantage points value"
  of the applicable acquisition(s).  Passport Advantage points are
  only used for calculating the entitled Passport Advantage discount.

  To determine the required Tivoli product configuration under
  Passport Advantage, the Tivoli Enhanced Value-Based Pricing Model
  applies.  The customer's environment is evaluated on a per-product
  basis.

  Use the following two-step process to determine the total "Passport
  Advantage points value":

  1.  Analyze the customer environment to determine the number of
      charge units for a product.  The quantity of each product's
      part number(s) to be ordered is determine by that analysis.

  2.  Order the Passport Advantage part number(s).  A Passport
      Advantage point value, which is the same worldwide for a
      specific part number regardless of where the order is placed,
      is assigned to each Tivoli product part number.  The Passport
      Advantage point value for the applicable part number multiplied
      by the quantity for that part number will determine the
      Passport Advantage points for that Tivoli product part number.
      The sum of these Passport Advantage points determines the
      "Passport Advantage point value" of the applicable Tivoli
      product authorizations which then may be aggregated with the
      point value of other applicable Passport Advantage product
      acquisitions to determine the total "Passport Advantage points
      value".

  The discounted pricing available through Passport Advantage is
  expressed in the form of Suggested Volume Prices (SVPs), which vary
  depending on the SVP level.  Each SVP level is assigned a minimum
  total Passport Advantage point value, which must be achieved, in
  order to qualify for that SVP level.

  Media packs and documentation packs do not carry Passport Advantage
  points and are not eligible for SVP discounting.

  For additional information on Passport Advantage, refer to the
  following Web site

      http://www.ibm.com/software/passportadvantage

  The following Passport Advantage part number categories may be
  orderable:

  o   License and Software Maintenance 12 Months - this is the
      product authorization with maintenance to the first anniversary
      date.

  o   Annual Software Maintenance Renewal - this is the maintenance
      renewal for one anniversary that applies when a customer renews
      their existing coverage period prior to the anniversary date at
      which it expires.

  o   Software Maintenance Reinstatement 12 months - this is for
      customers who have allowed their Software Maintenance to
      expire, and later wish to reinstate their Software Maintenance.

  o   Media packs - these are the physical media, such as CD-ROMs,
      that deliver the product's code.

  o   Documentation packs - these contain printed documentation such
      as the User's Guide and Release Notes.

  1.19.3  Pricing Examples

  Purchase Scenario 1:  A customer wants to space manage 4.25 TB of
  files from six Microsoft Windows file servers.  This means 4.25 TB
  of files will be migrated from their current location to the IBM
  Tivoli Storage Manager server's primary HSM storage pools.  The
  migrated files will be replaced with references to the original
  file.  The data in the primary HSM storage pools will be copied for
  off-site protection to a copy pool.  The customer has designated
  0.25 TB of disk for an HSM disk storage pool, 4 TB for a HSM
  removable media storage pool, and 6 TB of removable media for a
  copy storage pool.

  The customer needs to purchase 5 TB of IBM Tivoli Storage Manager
  HSM for Windows.

    |----------------+-----------------+----------------+----------------|
    | HSM Disk       | HSM Removable   | Capacity       | Required       |
    | Storage Pool   | media storage   |                | Licenses       |
    |                | pool            |                |                |
    |----------------+-----------------+----------------+----------------|
    |----------------+-----------------+----------------+----------------|
    | 0.25 TB        | 4 TB            | 4.25 TB        | 5 TB of IBM    |
    |                |                 |                | Tivoli Storage |
    |                |                 |                | Manager HSM    |
    |                |                 |                | for Windows    |
    |----------------+-----------------+----------------+----------------|

  Purchase Scenario 2 (additional capacity):  A customer had
  purchased 5 TB of IBM Tivoli Storage Manager HSM for Windows.  Over
  the last 12 months the customer consumed the 5 TB of HSM capacity
  they purchased initially in addition to an additional 1 TB.  Over
  the next 12 months they expect the amount of space managed data
  will grow to 9 TB total.  They will continue to keep the 0.25 TB
  for the HSM disk storage pool and thus store the remaining 8.75 TB
  in the removable media storage pool.

  The customer should purchase an additional 4 TB of IBM Tivoli
  Storage Manager HSM for Windows

    |----------------+-----------------+----------------+----------------|
    | HSM Disk       | HSM Removable   | Capacity       | Required       |
    | Storage Pool   | media storage   |                | Licenses       |
    |                | pool            |                |                |
    |----------------+-----------------+----------------+----------------|
    |----------------+-----------------+----------------+----------------|
    | 0.25 TB        | 8.75 TB         | 9 TB           | 9 TB of IBM    |
    |                |                 |                | Tivoli Storage |
    |                |                 |                | Manager HSM    |
    |                |                 |                | for Windows    |
    |----------------+-----------------+----------------+----------------|

  1.19.4  Ordering information

    Product Group: Tivoli Storage Manager
      Product Identifier Description     (PID)
      IBM Tivoli Storage Manager HSM     5608-SPM
       for Windows
    Product Category: Tivoli Storage Manager HSM for Windows

  1.19.4.1.1  New licensees&LL@cln

  Orders for new licenses will be accepted now.

  Shipment will begin on the planned availability date.

  1.19.4.1.2  Basic license&LL@cln

  A license for IBM Tivoli Storage Manager or IBM Tivoli Storage
  Manager Extended Edition is required, as well as that for Tivoli
  Storage Manager HSM for Windows.  Refer to Software Announcement
  AP04-1354, dated December 14, 2004, for ordering
  information for IBM Tivoli Storage Manager and IBM Tivoli Storage
  Manager Extended Edition.

  1.19.4.1.3  Ordering information for Passport Advantage&LL@cln
  Passport
  Advantage allows you to have a common anniversary date for Software
  Maintenance renewals, which can simplify management and budgeting
  for eligible new versions and releases (and related technical
  support) for your covered products.  The anniversary date,
  established at the start of your Passport Advantage Agreement, will
  remain unchanged while your Passport Advantage Agreement remains in
  effect.  New software purchases will initially include twelve full
  months of maintenance coverage.  Maintenance in the second year
  (the first year of renewal) can be prorated to be coterminous with
  your common anniversary date.  Thereafter, all software maintenance
  will renew at the common anniversary date and include twelve full
  months of maintenance.

  Refer to the IBM International Passport Advantage Agreement and to
  the IBM Software Maintenance Handbook for specific terms relating
  to, and a more complete description of, technical support provided
  through Software Maintenance.

  The quantity to be specified for the Passport Advantage part
  numbers in the following table is per terabyte.  To order for
  Passport Advantage, specify the desired part number and quantity.

    Description                                          Part number
    -----------------------------------------------      -----------
    Tivoli Storage Manager HSM Windows  Terabytes        D55H5LL
      LIC+SW Maint 12 MO
    Tivoli Storage Manager HSM Windows  Terabytes        E01ZBLL
      Annual SW Maint RNWL
    Tivoli Storage Manager HSM Windows  Terabytes        D55H6LL
      SW Maint Reinstate 12 MO

  To order a media pack for Passport Advantage, specify the part
  number in the desired quantity from the following table:

    Description                                          Part number
    ---------------------------------------------------  -----------
    Tivoli Storage Manager HSM Windows                   BJ0G2ML
      V5.3 Media Pack English

  IBM Tivoli Storage Manager HSM for Windows is also available via
  Web download from Passport Advantage.

  1.19.4.1.4  Ordering information for Tivoli Storage Manager HSM for Windows&LL
  (5608-SPM) non-Passport Advantage offerings:

  To order a basic license, specify the program number and the
  feature number of the desired distribution medium.  Also, specify
  the one-time charge feature number in the quantity desired (maximum
  quantity of 250).

  The quantity to be specified for the features in the following
  table is per terabyte.

  Use the following table to order the program products listed below:

                                                        Feature number
     Product                                            -----------------
     number    Product name                             Qty 1    Qty 250
     --------  ------------------------------           -----    -------
     5608-SPM  IBM Tivoli Storage Manager HSM for
                Windows V5.3
                Per Terabyte with 1 Yr SW Maintenance   3906     3907

     Distribution Medium Description     Medium Feature Number  Language
     -------------------------------     ---------------------  --------
     IBM Tivoli Storage Manager HSM        5809                  English
         for Windows V5.3

  This software license includes Software Maintenance, previously
  referred to as Software Subscription and Technical Support.

  Extending coverage for a total of three years from date of
  acquisition may be elected.  Order the program number, feature
  number, and quantity to extend coverage for your software licenses.
  If maintenance has expired, specify the after license feature
  number.

  IBM Tivoli Storage Manager HSM for Windows

    Maintenance IASP PID 1 Year: 5608-SP2
                                                       Feature    Feature
                                                       number     number
    Description                                        qty 1      qty 250
    -----------------------------------------------    -------    -------
    Use authorizations (to be ordered in quantity):
    per Terabyte:
    - Software Maintenance No Charge Registration       3896      3897
    - Software Maintenance 1 Year Renewal               3898      3899

    Maintenance IASP PID 1 Year: 5608-SP1
                                                       Feature    Feature
                                                       number     number
    Description                                        qty 1      qty 250
    -----------------------------------------------    -----      -------
    Use authorizations (to be ordered in quantity):
    per Terabyte:
    - Software Maintenance 1 Year After License         3894      3895

    Maintenance IASP PID 3 Year: 5608-SP3
                                                       Feature    Feature
                                                       number     number
    Description                                        qty 1      qty 250
    -----------------------------------------------    -------    -------
    Use authorizations (to be ordered in quantity):
    Terabyte:
    - Software Maintenance 3 Year Registration          3900       3901

    Maintenance IASP PID 3 Year: 5608-SP4
                                                       Feature    Feature
                                                       number     number
    Description                                        qty 1      qty 250
    -----------------------------------------------    -------    -------
    Use authorizations (to be ordered in quantity):
    per Terabytes:
    - Software Maintenance 3 Year Renewal               3902       3903

    Maintenance IASP PID 3 Year: 5608-SP5
                                                       Feature    Feature
                                                       number     number
    Description                                        qty 1      qty 250
    -----------------------------------------------    -------    -------
    Use authorizations (to be ordered in quantity):
    per Terabyte:
    - Software Maintenance 3 Year After License         3904       3905

  1.20  Terms and conditions

  1.20.1.1.1  Licensing&LL@cln
  IBM International Program License Agreement and
  License Information document.  Proofs of Entitlement (PoE) are
  required for all authorized use.  Part number products only,
  offered outside of Passport Advantage, where applicable, are
  license only and do not include Software Maintenance.

  This software license includes Software Maintenance, previously
  referred to as Software Subscription and Technical Support.

  The following agreement applies for maintenance and does not
  require customer signatures:

  o   IBM Agreement for Acquisition of Software Maintenance
      (Z125-6011)

  1.20.1.1.2  License information form number&LL@cln
  GC23-4478

  1.20.1.1.3  Limited warranty applies&LL@cln
  Yes

  1.20.1.1.4  Warranty&LL@cln

  This program has warranty for a minimum of one year from
  acquisition from IBM or authorized IBM Business Partner, subject to
  any limitations in the License Information.  The warranty provided
  to the customer, for at least one year from acquisition, is access
  to databases (read Web sites) for program information and FAQs,
  including any known fixes to defects, which the customer can
  download or obtain otherwise and install at leisure.

  1.20.1.1.5  Program technical support&LL@cln

  Technical support of a program product will be available for a
  minimum of three years from the general availability date, as long
  as your Software Maintenance is in effect.  This technical support
  allows you to obtain assistance (via telephone or electronic means)
  from IBM for product-specific, task-oriented questions regarding
  the installation and operation of the program product.  Software
  Maintenance also provides you with access to updates, releases, and
  versions of the program.  Customers will be notified, via
  announcement letter, of discontinuance of support with 12 months'
  notice.  If you require additional technical support from IBM,
  including an extension of support beyond the discontinuance date,
  contact your IBM representative or IBM Business Partner.  This
  extension may be available for a fee.

  1.20.1.1.6  Money-back guarantee
  ¬ If for any reason you are dissatisfied
  with the Program and you are the original licensee, return it
  within 30 days from the invoice date, to the party (either IBM or
  its reseller) from whom you acquired it, for a refund. For
  clarification, note that (1) for Programs acquired under the IBM
  International Passport Advantage offering, this term applies only
  to your first acquisition of the Program and (2) for Programs
  acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD)
  software offerings,this term does not apply since these offerings
  apply to Programs already acquired and in use by the customer.

  1.20.1.1.7  Copy and use on home/portable computer&LL@cln
  No

  1.20.1.1.8  Volume orders (IVO)&LL@cln
  No

  1.20.1.1.9  Passport advantage applies&LL@cln
  Yes and through the Passport
  Advantage Web site at

      http://www.ibm.com/software/passportadvantage

  1.20.1.1.10  Usage restriction&LL@cln
  Yes

    Usage is limited to the quantity of terabytes of managed storage
    licensed.

  1.20.1.1.11  Software maintenance applies&LL@cln
  Yes

  Software Maintenance, previously referred to as Software
  Subscription and Technical Support, is now included in the Passport
  Advantage Agreement.  Installation and technical support for the
  product(s) announced in this letter is provided by the Software
  Maintenance offering of the IBM International Passport Advantage
  Agreement. This fee service enhances customer productivity by
  providing voice and/or electronic access into the IBM support
  organizations.

  IBM includes one year of Software Maintenance with the initial
  license acquisition of each program acquired.  The initial period
  of Software Maintenance can be extended by the purchase of a
  renewal option.

  While your Software Maintenance is in effect, IBM provides you
  assistance for your routine, short duration installation and usage
  (how-to) questions; and code-related questions.  IBM provides
  assistance via telephone and, if available, electronic access, only
  to your information systems (IS) technical support personnel during
  the normal business hours (published prime shift hours) of your IBM
  support center.  (This assistance is not available to your end
  users.)  IBM provides Severity 1 assistance 24 hours a day, every
  day of the year.  For additional details, consult your IBM Software
  Support Guide at

      http://techsupport.services.ibm.com/guides/handbook.html

  Software Maintenance does not include assistance for the design and
  development of applications, your use of programs in other than
  their specified operating environment, or failures caused by
  products for which IBM is not responsible under this agreement.

  For additional information about the Passport Advantage Agreement,
  visit the Passport Advantage Web site at

      http://www.ibm.com/software/passportadvantage

  All distributed software licenses include Software Maintenance
  (Software Subscription and Technical Support) for a period of 12
  months from the date of acquisition, providing a streamlined way to
  acquire IBM software and assure technical support coverage for all
  licenses.  Extending coverage for a total of three years from date
  of acquisition may be elected.   For additional information, refer
  to Changes to Distributed Software Products Model for Products
  Outside Passport Advantage Software Announcement AA01-3064,
  dated July 10, 2001.

  1.20.1.1.12  Variable charges apply&LL@cln
  No

  1.20.1.1.13  Educational allowance available&LL@cln

  15%, to qualified educational institution customers.

  1.21  Prices

  Passport Advantage

  For Passport Advantage and charges, contact your IBM representative
  or your authorized IBM Business Partner.  Additional information is
  also available at

      http://www.ibm.com/software/passportadvantage

  THIS ANNOUNCEMENT IS PROVIDED FOR YOUR INFORMATION ONLY.  PRODUCTS
  CAN BE ORDERED ONLY UNDER THE TERMS AND CONDITIONS REFLECTED IN
  THIS ANNOUNCEMENT.  SOME PRODUCTS REFERENCED MAY NOT BE AVAILABLE
  IN YOUR AREA.  CONTACT YOUR LOCAL SALES REPRESENTATIVE FOR PRODUCT
  AVAILABILITY DETAILS.

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