IBM Security Key Lifecycle Manager V3.0 delivers multiple master support to enable key creation and retrieval to any one of over 20 servers in a highly redundant environment

IBM United States Software Announcement 217-249
October 10, 2017


Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications


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Overview
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IBM® Security Key Lifecycle Manager V3.0 provides a centralized and automated key management solution for protecting keys used for encrypting data at rest. This helps to minimize the risk of exposure, align with industry regulations, and reduce operational expenses. The capabilities in Security Key Lifecycle Manager are designed to improve the key management capabilities of your organization's key management infrastructure.

New in Security Key Lifecycle Manager V3.0

The following enhancements help build and expand strategies that are defined to protect data:

  • Deployment of multiple Security Key Lifecycle Management master servers across the entire enterprise for improved availability of new key generation and existing key retrieval
  • Support of Security Key Lifecycle Manager on Linux® on IBM Power Systems™ environments
  • Expansion of Key Management Interoperability Protocol (KMIP) capabilities to support the expanding market for KMIP-enabled encrypting devices that may be deployed on-premises, in the cloud, or hybrid cloud combination
  • Introduction of KMIP V1.4 and V2.0 profiles

New chargeable components are available for Security Key Lifecycle Manager that deliver simpler licensing with IBM Multi-Cloud Data Encryption, allowing organizations to license Security Key Lifecycle Manager based on same Resource Value Unit (RVU) Managed Virtual Servers (MVS) metric that Multi-Cloud Data Encryption uses for encryption.



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Key prerequisites
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See the Hardware requirements and Software requirements sections.



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Planned availability date
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Passport Advantage®

December 14, 2017: Electronic download

AAS

December 14, 2017: Electronic download through Passport Advantage

Refer to the Availability of national languages section for national language availability.



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Description
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Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be found on the IBM Accessibility website.

Section 508 of the US Rehabilitation Act

Security Key Lifecycle Manager is capable as of date of general availability, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be found on the IBM Accessibility website.



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Business Partner information
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If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBMid).

BP Attachment for Announcement Letter 217-249


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Reference information
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For more information about the functions and features of IBM Security Key Lifecycle Manager, see Software Announcement 216-487, dated October 25, 2016.



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Availability of national languages
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Description Availability date Language
IBM Security Key Lifecycle Manager October 10, 2017 Simplified Chinese, Traditional Chinese, French, German, Italian, Japanese, Korean, Spanish

Translation information, if available, can be found at the Translation Reports website.



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Program number
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Program number VRM Program name
5724-T60 3.0 IBM Security Key Lifecycle Manager (for PPA)
5641-SKL 3.0 IBM Security Key Lifecycle Manager - 1 Year (for AAS)
5641-SKM 3.0 IBM Security Key Lifecycle Manager - 3 Year (for AAS)

Note: PPA stands for Passport Advantage and AAS stands for Advanced Administrative System.

Product identification number

Program PID number Maintenance 1 year PID number Maintenance 1 year after license PID number
5641-SKL, License w/1 Year SW S&S Not applicable Not applicable
Program PID number Maintenance 3 year Reg PID number Maintenance 3 year after license Maintenance 3 year renewal PID number
5641-SKM, License w/3 Year SW S&S Not applicable Not applicable Not applicable

Software Subscription and Support renewals for orders placed using program numbers 5641-SKL and 5641-SKM are managed in Passport Advantage under the appropriate DSW part numbers for 5724-T60. For more information, see the Reference information section.



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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers can be found on IBM authorized training website.

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.



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Offering Information
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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage and Passport Advantage Express® website.



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Publications
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Security Key Lifecycle Manager V3.0 English publications may be viewed online, at electronic availability, in IBM Knowledge Center.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services contact your Lab Services Sales or Delivery Leader.



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Technical information
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Specified operating environment

Hardware requirements

For hardware requirements, at electronic availability, access the IBM Security Key Lifecycle Manager website.

Software requirements

For software requirements, at electronic availability, access the IBM Security Key Lifecycle Manager website.

Such information is provided subject to the following terms. IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, misappropriated, or misused, or can result in damage to or misuse of your systems, including for use in attacks on others. No IT system or product should be considered completely secure and no single product, service, or security measure can be completely effective in preventing improper use or access. IBM systems, products, and services are designed to be part of a lawful, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement. Read about the Electronic Support portfolio of tools on the IBM Electronic Support website.

You can also access the IBM Support Portal page and the online Service requests and PMRs tool for more support.

Planning information

Packaging

Security Key Lifecycle Manager is distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document

For all offerings in this announcement, physical media, and hardcopy documentation are not included in the deliverable package.

After receipt of an order, the Business Partner or user client will be required to register and accept Passport Advantage terms and conditions. These products include the license and one or three years of Software Subscription and Support.

Your Proof of Entitlement is a copy of a paid sales receipt, purchase order, invoice, or other sales record from IBM or its authorized reseller from whom you acquired the program, provided that it states the license charge unit (the characteristics of intended use of the program; for example, number of servers) and quantity acquired.

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, which will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.



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Ordering information
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This product is only available through Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Channel Value Rewards.

More information can be found on the IBM Channel Value Rewards website.

To locate IBM Business Partners for Channel Value Rewards in your geography for a specific Channel Value Rewards portfolio, go to the Find a Business Partner page.

Order handling

Security Key Lifecycle Manager products identified in this announcement (5641-SKL and 5641-SKM) can be ordered through existing channels, using existing configurator and ordering tools. However, the fulfillment processes have been modified to improve customer records management associated with Software Subscription and Support, often referred to as Software Maintenance. Software Subscription and Support will be entitled through Passport Advantage or Passport Advantage Express.

These products, 5641-SKL and 5641-SKM, when selected during the configuration process with each hardware system, will be enabled for the system unit for which the product was ordered. Optionally, software and license only configurations can be created for 5641-KL1 and 5641-KL3 based on existing supported hardware system units in the customer business environment. These offerings are available exclusively through electronic download.

Product group: IBM Security Product

Product description: IBM Security Key Lifecycle Manager V3.0 (5724-T60)

Product category: Security Key Lifecycle Manager


Passport Advantage

The following part numbers are new in Version 3.0. Existing part numbers have not changed. For more information, see the Reference information section.

IBM Security Key Lifecycle Manager for Multi-Cloud Data Encryption

Program name Part number
IBM Security Key Lifecycle Manager for Multi-Cloud Data Encryption Resource Value Unit License + SW Subscription & Support 12 Months D1VH6LL
IBM Security Key Lifecycle Manager for Multi-Cloud Data Encryption Resource Value Unit SW Subscription & Support Reinstatement 12 Months D1VH7LL
IBM Security Key Lifecycle Manager for Multi-Cloud Data Encryption Resource Value Unit Annual SW Subscription & Support Renewal E0NY2LL
IBM Security Key Lifecycle Manager for Multi-Cloud Data Encryption Resource Value Unit Monthly License D1VH4LL
IBM Security Key Lifecycle Manager for Multi-Cloud Data Encryption Resource Value Unit for zEnterprise® BladeCenter Extension License + SW Subscription & Support 12 Months D1VH8LL
IBM Security Key Lifecycle Manager for Multi-Cloud Data Encryption Resource Value Unit for zEnterprise BladeCenter Extension SW Subscription & Support Reinstatement 12 Months D1VH9LL
IBM Security Key Lifecycle Manager for Multi-Cloud Data Encryption Resource Value Unit for zEnterprise BladeCenter Extension Annual SW Subscription & Support Renewal E0NY3LL
IBM Security Key Lifecycle Manager for Multi-Cloud Data Encryption Resource Value Unit for zEnterprise BladeCenter Extension Monthly License D1VH5LL
IBM Security Key Lifecycle Manager for VMware vCenter Managed Virtual Server License + SW Subscription & Support 12 Months D1VMYLL
IBM Security Key Lifecycle Manager for VMware vCenter Managed Virtual ServerSW Subscription & Support Reinstatement 12 Months D1VMZLL
IBM Security Key Lifecycle Manager for VMware vCenter Managed Virtual Server Annual SW Subscription & Support Renewal E0NZILL
IBM Security Key Lifecycle Manager for VMware vCenter Managed Virtual Server Monthly License D1VN3LL
IBM Security Key Lifecycle Manager for VMware vCenter Managed Virtual Server for zEnterprise BladeCenter Extension License + SW Subscription & Support 12 Months D1VN0LL
IBM Security Key Lifecycle Manager for VMware vCenter Managed Virtual Server for zEnterprise BladeCenter Extension SW Subscription & Support Reinstatement 12 Months D1VN1LL
IBM Security Key Lifecycle Manager for VMware vCenter Managed Virtual Server for zEnterprise BladeCenter Extension Annual SW Subscription & Support Renewal E0NZJLL
IBM Security Key Lifecycle Manager for VMware vCenter Managed Virtual Server for zEnterprise BladeCenter Extension Monthly License D1VN2LL

Charge metric

Program name Part number or PID number Charge metric
IBM Security Key Lifecycle Manager V3.0 Basic Edition 5724-T60 Install
IBM Security Key Lifecycle Manager V3.0 for Storage 5724-T60 Resource Value Unit
IBM Security Key Lifecycle Manager V3.0 for Disk 5724-T60 Client Device
IBM Security Key Lifecycle Manager V3.0 for Tape 5724-T60 Client Device
IBM Security Key Lifecycle Manager V3.0 for Network Adapter 5724-T60 Client Device
IBM Security Key Lifecycle Manager V3.0 for Mobile 5724-T60 Client Device
IBM Security Key Lifecycle Manager V3.0 for Switches 5724-T60 Client Device
IBM Security Key Lifecycle Manager V3.0 for Smart Meters 5724-T60 Client Device
IBM Security Key Lifecycle Manager V3.0 for Databases 5724-T60 Processor Value Unit
IBM Security Key Lifecycle Manager V3.0 for Applications 5724-T60 Authorized User
IBM Security Key Lifecycle Manager V3.0 Basic Edition for zEnterprise® BladeCenter Extension 5724-T60 Install
IBM Security Key Lifecycle Manager V3.0 for Disk Basic Edition for zEnterprise BladeCenter Extension 5724-T60 Client Device
IBM Security Key Lifecycle Manager V3.0 for Tape Basic Edition for zEnterprise BladeCenter Extension 5724-T60 Client Device
IBM Security Key Lifecycle Manager V3.0 for Applications Basic Edition for zEnterprise BladeCenter Extension 5724-T60 Authorized User
IBM Security Key Lifecycle Manager V3.0 for Databases Basic Edition for zEnterprise BladeCenter Extension 5724-T60 Processor Value Unit
IBM Security Key Lifecycle Manager V3.0 for Spectrum Scale Server Node 5724-T60 Client Device
IBM Security Key Lifecycle Manager V3.0 for Spectrum Scale Server FPO Node 5724-T60 Client Device
IBM Security Key Lifecycle Manager V3.0 for Netezza® 5724-T60 Client Device
IBM Security Key Lifecycle Manager V3.0 Basic Edition 5641-SKL Install
IBM Security Key Lifecycle Manager V3.0 for Storage 5641-SKL Resource Value Unit
IBM Security Key Lifecycle Manager V3.0 for Tape 5641-SKL Client Device
IBM Security Key Lifecycle Manager V3.0 for Disk 5641-SKL Client Device
IBM Security Key Lifecycle Manager V3.0 Basic Edition 5641-SKM Install
IBM Security Key Lifecycle Manager V3.0 for Storage 5641-SKM Resource Value Unit
IBM Security Key Lifecycle Manager V3.0 for Tape 5641-SKM Client Device
IBM Security Key Lifecycle Manager V3.0 for Disk 5641-SKM Client Device
IBM Security Key Lifecycle Manager V3.0 for Storage for zEnterprise BladeCenter Extension 5724-T60 Resource Value Unit
IBM Security Key Lifecycle Manager V3.0 for System X Server 5724-T60 Install
IBM Security Key Lifecycle Manager V3.0 for Internet of Things (IOT) 5724-T60 Client Device


Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example, through a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.


Install

Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.


Processor Value Unit (PVU)

PVU is a unit of measure by which the program can be licensed. The number of PVU entitlements required is based on the processor technology (defined within the PVU table by processor value, brand, type, and model number at the website below) and the number of processors made available to the program. IBM continues to define a processor, for the purpose of PVU-based licensing, to be each processor core on a chip (socket). A dual-core processor chip, for example, has two processor cores. The PVU table can be found on the PVU licensing for Distributed Software page. Licensee can deploy the program using either full capacity licensing or virtualization capacity (sub-capacity) licensing according to the Passport Advantage Sub-Capacity Licensing Terms found on the Virtualization Capacity License Counting Rules page. If using full capacity licensing, licensee must obtain PVU entitlements sufficient to cover all activated processor cores* in the physical hardware environment made available to or managed by the program, except for those servers from which the program has been permanently removed. If using virtualization capacity licensing, licensee must obtain entitlements sufficient to cover all activated processor cores made available to or managed by the program, as defined according to the Virtualization Capacity License Counting Rules that can be found on the Virtualization Capacity License Counting Rules page.

* An activated processor core is a processor core that is available for use in a physical or virtual server, regardless of whether the capacity of the processor core can be or is limited through virtualization technologies, operating system commands, BIOS settings, or similar restrictions.

Notes:

  • Some programs may require licenses for the program and what is being managed. In that case, the following applies. In addition to the entitlements required for the program directly, licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
  • Some programs may be licensed on a managed basis only. In that case, the following applies. Instead of the entitlements required for the program directly, licensee must obtain PVU entitlements for this program sufficient to cover the processor cores managed by the program.
  • A few programs on an exception basis may be licensed on a referenced basis. In that case, the following applies. Rather than obtaining entitlements for the activated processor cores available to the program, licensee must obtain PVU entitlements for this program sufficient to cover the environment made available to the referenced program as if the program itself were executing everywhere the referenced program was executing, independent of the basis on which the referenced program is licensed.


Client Device

Client Device is a unit of measure by which the program can be licensed. A Client Device is a single-user computing device or special-purpose sensor or telemetry device that requests the execution of or receives for execution a set of commands, procedures, or applications from or provides data to another computer system that is typically referred to as a server or is otherwise managed by the server. Multiple Client Devices may share access to a common server. A Client Device may have some processing capability or be programmable to allow a user to do work. Examples include, but are not limited to, actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistants, point-of-sale terminals, sensors, smart meters, tape drives, and technical workstations. Licensee must obtain entitlements for every Client Device that runs, provides data to, uses services provided by, or otherwise accesses the program and for every other computer or server on which the program is installed.


Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the program specific table. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource. Refer to the program specific RVU table.

Notes:

  • Some programs may require licenses for the resources available to and the resources being managed by the program. In that case, the following applies. In addition to the entitlements required for the resources used by the program directly, licensee must obtain entitlements for this program sufficient to cover the resources managed by the program.
  • Some programs may be licensed on a managed basis only. In that case, the following applies. Instead of the entitlements required for the resources used by the program directly, licensee must obtain entitlements for this program sufficient to cover the resources managed by the program.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available through Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

The Agreement for Acquisition of Software Maintenance does not apply when ordered through program number 5641-SKL or 5641-SKM or through part numbers through Passport Advantage. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased. Product upgrades and technical support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the IBM Passport Advantage or IBM Passport Advantage Express Agreement. Product upgrades provide the latest version and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

License Information number

L-RBAL-ACF8NJ

See the License Information documents page on the IBM Software License Agreement website for more information.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Software Support Handbook.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, through an announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

For additional information on the IBM Software Support Lifecycle Policy, see the IBM Software Support Lifecycle Policy website.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Software Subscription and Support applies

Yes. Software Subscription and Support, also referred to as Software Maintenance, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this announcement is provided by the Software Subscription and Support offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice or electronic access into the IBM support organizations.

IBM includes one year of Software Subscription and Support with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, see the IBM Software Support Handbook. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For additional information about the Passport Advantage Agreement, go to the Passport Advantage and Passport Advantage Express website.

All distributed software licenses include Software Subscription and Support for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition, may be elected.

Variable charges apply

No

Educational allowance available

Yes. A 15% education allowance applies to qualified education institution customers.

Multi-Version Measurement

Multi-Version Measurement (MVM) replaces the previously announced Migration Grace Period time limit of six months and allows unlimited time for clients to run more than one eligible version of a software program. Clients may run multiple versions of a program simultaneously for an unlimited duration during a program version upgrade. Clients may also choose to run multiple versions of a program simultaneously for an unlimited duration in a production environment. MVM does not extend support dates for programs withdrawn from service.

For more information about MVM, including requirements for qualification, see the MVM web page. For a list of eligible programs, see the IPLA Execution-Based web page.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a lawful, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to organizations that have IBM Systems. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V7.1 (IBM Security Key Lifecycle Manager does not support AIX V5.3 and V6.1), Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, go to the IBM Electronic Support website.

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for organizations that are Electronic Service Agent tool-enabled to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean human intervention is not required to report errors.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either through the Internet (HTTPS or VPN) or modem to provide organizations a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into an organization's system.

For additional information, go to the IBM Electronic Service Agent website.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the IBM Electronic Support page.

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or go to the IBM Electronic Support website.



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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required to access the IBM Passport Advantage website.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

For current prices, contact your IBM representative.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.



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To order, contact your Americas Call Centers, local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

Mail:
IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference:
YE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.


Channel Value Rewards (CVR ) product group

This product is available via the Channel Value Rewards channel program authorized portfolio.

For additional information, refer to the Channel Value Rewards website.

Trademarks

Power Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, Passport Advantage, PartnerWorld, Express, zEnterprise, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Netezza is a registered trademark of IBM International Group B.V., an IBM Company in the U.S. and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

IBM United States

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