IBM delivers enhanced Enterprise Content Management SaaS offerings to provide greater value

IBM United States Software Announcement 216-175
March 1, 2016


Table of contents
OverviewOverviewPublicationsPublications
Key prerequisitesKey prerequisitesTechnical informationTechnical information
Planned availability datePlanned availability dateOrdering informationOrdering information
DescriptionDescriptionTerms and conditionsTerms and conditions
Program numberProgram numberPricesPrices

 


(Corrected on May 4, 2016)
The "Ordering information" section was revised.



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At a glance
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Organizations as small as a department or as large as an entire enterprise can take advantage of the capabilities in these offerings to deploy new and existing applications in the cloud. The simplified configurations enable deployment to internal and external users without a requirement to count, track, or pay for specific users.



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Overview
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IBM® introduces a cohesive set of revised and new software as a service (SaaS) offerings for content management:

  • IBM Case Manager on Cloud
  • IBM Content Foundation on Cloud
  • IBM Content Manager OnDemand on Cloud
  • IBM Datacap on Cloud

They are available in four standard configurations (Bronze, Silver, Gold, and Platinum) with a unified set of options that provide added value, combined with flexibility in pricing and support.

These offerings enable new and existing clients to move their content requirements off premises and into the cloud.



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Key prerequisites
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Users need a web browser with an Internet connection to interact with IBM Case Manager on Cloud, IBM Content Foundation on Cloud, IBM Content Manager OnDemand on Cloud, and IBM Datacap on Cloud. These products use IBM Content Navigator to provide web and mobile access. For a list of web browsers supported by IBM Content Navigator, go to http://www-969.ibm.com/software/reports/compatibility/clarity/softwareReqsForProduct.ht ml and search for IBM Content Navigator.



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Planned availability date
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March 1, 2016



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Description
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Organizations as small as a department or as large as an entire enterprise can take advantage of the capabilities in IBM Case Manager on Cloud, IBM Content Foundation on Cloud, IBM Content Manager OnDemand on Cloud, and IBM Datacap on Cloud to deploy new and existing applications in the cloud. The simplified configurations enable deployment to internal and external users without a requirement to count, track, or pay for specific users.

Separately priced add-ons enable customization to meet your organization's data storage and performance requirements. They include:

  • Additional storage in 1 terabyte increments
  • Dedicated Environment
  • Non-Production Environment
  • For IBM Content Manager OnDemand on Cloud only: Report Application Output Definition
  • For IBM Datacap on Cloud only: Datacap Insight Edition

Separately priced optional services, available via a Statement of Work, include:

  • Data migration and conversion
  • Configuration and training
  • Integration with other business applications
  • Unique customer-specific solution requirements

Each of the four standard configurations includes capability to support a set of users, storage, and features of the on-premises software, all priced in a simple fixed amount per model, per month.

IBM Case Manager on Cloud helps organizations achieve better business outcomes by delivering the right content at the right time in order to make the right decision. Features include Web-based Case Builder to design and try out new case solutions and Case Monitor and Case Analyzer for historical reporting. Sizing is based on concurrent users and case load per day.

IBM Content Foundation on Cloud is an Enterprise Content Management solution enabling advanced document and imaging management, social content management, and workflow capabilities for your business documents and data. Sizing is based on concurrent users.

IBM Content Manager OnDemand on Cloud is a digital front-office solution for superior customer service and self-service. It enables eStatement presentment for customer satisfaction and retention by including features such as OnDemand Distribution Facility, Enhanced Retention Management, PDF Indexing, and Full Text Search. Sizing is based on data throughput per day.

IBM Datacap on Cloud streamlines the capture, recognition, and classification of business documents, quickly and accurately extracting important information for use by business users and in applications like IBM Case Manager. With the optional Insight Edition, IBM Datacap on Cloud enables cognitive capture capabilities that provide enhanced analytics, natural language processing, and machine learning like that in IBM Watson™. Sizing is based on pages processed per day.

All offerings will be available later in IBM's Bridge to Cloud program.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be found on the IBM Accessibility website.



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Program number
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Program number VRM Program name
5725-W20 SaaS IBM Case Manager on Cloud
5725-X71 SaaS IBM Content Foundation on Cloud
5725-W21 SaaS IBM Content Manager OnDemand on Cloud
5725-Z39 SaaS IBM Datacap on Cloud


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Education support
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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers can be found on IBM authorized training website.

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.



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Offering Information
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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.



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Publications
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No publications are shipped with this program.

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, and they can all be downloaded by all countries.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based Software Services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, go to the IBM Software Services website.



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Technical information
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Specified operating environment

Software requirements

IBM Case Manager on Cloud, IBM Content Foundation on Cloud, IBM Content Manager OnDemand on Cloud, and IBM Datacap on Cloud are software as a service offerings. No customer-maintained servers are required beyond the user desktop machines and web browser used to access their services. The required prerequisites are:

  • Browser
  • Internet access

For further details, refer to the Key prerequisites section of this announcement.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

This offering is delivered through the Internet. There is no physical media.

Direct customer support

For technical support or assistance, contact your IBM representative or go to the IBM Support Portal website.



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Ordering information
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These products are available only through Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

More information can be found on the IBM Software Value Plus website.

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, go to the Find a Business Partner page.

Product group: Enterprise Content Management

Product: IBM Case Manager on Cloud (5725-W20)

Product category: Case Manager

Product group: Enterprise Content Management

Product: IBM Content Foundation on Cloud (5725-X71)

Product category: Content Foundation

Product group: Enterprise Content Management

Product: IBM Content Manager OnDemand on Cloud (5725-W21)

Product category: Content Manager OnDemand

Product group: Enterprise Content Management

Product: IBM Datacap on Cloud (5725-Z39)

Product category: Datacap


Passport Advantage

Program name/Description Part number
IBM Content Foundation Storage Add-On 2.0 Terabyte per Month D1JPFLL
IBM Content Foundation Non-Production Environment 2.0 Instance per Month D1JPGLL
IBM Content Foundation Bronze 2.0 per Instance per Month D1M33LL
IBM Content Foundation Silver 2.0 per Instance per Month D1M34LL
IBM Content Foundation Gold 2.0 per Instance per Month D1M35LL
IBM Content Foundation Platinum 2.0 per Instance per Month D1M36LL
IBM Content Foundation Dedicated Add-On 2.0 per Instance per Month D1M38LL
IBM Case Manager Storage Add-On 2.0 Terabyte per Month D1H87LL
IBM Case Manager Non-Production Environment 2.0 Instance per Month D1H8ALL
IBM Case Manager Bronze 2.0 per Instance per Month D1M2YLL
IBM Case Manager Silver 2.0 per Instance per Month D1M2ZLL
IBM Case Manager Gold 2.0 per Instance per Month D1M30LL
IBM Case Manager Platinum 2.0 per Instance per Month D1M31LL
IBM Case Manager Dedicated Add-On 2.0 per Instance per Month D1M32LL
IBM Content Manager OnDemand Storage Add-On 2.0 Terabyte per Month D1H8MLL
IBM Content Manager OnDemand Report Application Output Definition Add-On 2.0 Request On-Demand Setup D1H8NLL
IBM Content Manager OnDemand Non-Production Environment 2.0 Instance per Month D1H8PLL
IBM Content Manager OnDemand Bronze 2.0 per Instance per Month D1M2TLL
IBM Content Manager OnDemand Silver 2.0 per Instance per Month D1M2ULL
IBM Content Manager OnDemand Gold 2.0 per Instance per Month D1M2VLL
IBM Content Manager OnDemand Platinum 2.0 per Instance per Month D1M2WLL
IBM Content Manager OnDemand Dedicated Add-On 2.0 per Instance per Month D1M2XLL
IBM Datacap Bronze per Instance per Month D1M2GLL
IBM Datacap Silver per Instance per Month D1M2HLL
IBM Datacap Gold per Instance per Month D1M2ILL
IBM Datacap Platinum per Instance per Month D1M2JLL
IBM Datacap Insight Edition Add-On Bronze per Instance per Month D1M2KLL
IBM Datacap Insight Edition Add-On Silver per Instance per Month D1M2LLL
IBM Datacap Insight Edition Add-On Gold per Instance per Month D1M2MLL
IBM Datacap Insight Edition Add-On Platinum per Instance per Month D1M2NLL
IBM Datacap Storage Add-On per Terabyte per Month D1M2PLL
IBM Datacap Non-Production Environment per Instance per Month D1M2QLL
IBM Datacap Dedicated Add-On per Instance per Month D1M2RLL

Charge metric

Program name Part number or PID number Charge metric
IBM Content Foundation on Cloud 5725-X71 Instance
IBM Content Foundation on Cloud 5725-X71 Terabyte
IBM Case Manager on Cloud 5725-W20 Instance
IBM Case Manager on Cloud 5725-W20 Terabyte
IBM Content Manager OnDemand on Cloud 5725-W21 Instance
IBM Content Manager OnDemand on Cloud 5725-W21 Terabyte
IBM Datacap on Cloud 5725-Z39 Instance
IBM Datacap on Cloud 5725-Z39 Terabyte

Instance

Instance is a unit of measure by which the IBM SaaS can be obtained. An Instance is access to a specific configuration of the IBM SaaS. Sufficient entitlements must be obtained for each Instance of the IBM SaaS made available to access and use during the measurement period specified in customer's Proof of Entitlement (PoE) or Transaction Document.

Terabyte

Terabyte is a unit of measure by which the IBM SaaS can be obtained. A terabyte is 2 to the 40th power bytes. Sufficient entitlements must be obtained to cover the total number of terabytes processed by the IBM SaaS during the measurement period specified in customer's PoE or Transaction Document.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Passport Advantage Agreement, the International Passport Advantage Express Agreement, the Cloud Services Agreement and associated Service Descriptions, or the IBM SaaS Terms of Use.

This product is available only through Passport Advantage. It is not available as shrinkwrap.

Subscription

The IBM International Passport Advantage Agreement and the IBM SaaS Terms of Use or the IBM Cloud Services Agreement (CSA) and the Service Description govern your use of this offering.

Technical support

Technical support is provided for IBM SaaS and enabling software, as applicable, during the subscription period. Any enhancements, updates, and other materials provided by IBM as part of any such technical support are considered to be part of IBM SaaS or enabling software, as applicable, and therefore governed by the SaaS Terms of Use or the CSA and associated Service Description. Technical support is included with IBM SaaS and is not available as a separate offering.

Refer to additional technical support information in the IBM Software as a Service Terms of Use document for the program.

Terms of Use

The program's Terms of Use and CSA Service Description document is available on the Software as a Service terms website.

Limited warranty

If warranted, refer to the warranty as stated in the Terms of Use document or the Cloud Services Agreement for this offering.

Money-back guarantee

No

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Usage restriction

Yes.

See the License Information documents page on the IBM Software License Agreement website for more information.

Software Subscription and Support applies

No

IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a lawful, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices
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Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

Trademarks

IBM Watson is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Passport Advantage, System i and Express are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located on

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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