IBM Netcool Operations Insight V1.3 brings innovative new and enhanced features enabling more agile and leaner IT and network operations

IBM United States Software Announcement 215-117
March 10, 2015


Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications 


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At a glance
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IBM® Netcool® Operations Insight V1.3 provides new and updated innovative features to provide deeper insight, event reduction, and automation capabilities to help drive further efficiencies for more agile and leaner operations.

The new release:

  • Provides deeper insight across the entire business infrastructure from the Internet of Things to the most complex networks for more agile and leaner operations.
  • Allows unique visibility of event relationships and recurring patterns utilizing machine learning, offering the administrator a one-click option to implement a rule for automated correlation of future occurrences without coding.
  • Extends event reduction and correlation capabilities with network discovery and topology based root-cause analysis of key virtual environments.
  • Provides new and improved intelligent event reduction for faster problem identification, reduced time to resolution, and enhanced service levels, resulting in improved productivity and lower operational costs.


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Order now
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For ordering, contact your IBM representative or an IBM Business Partner. For more information, contact the Americas Call Centers at: 800-IBM-CALL (426-2255).

Reference: SE001



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Overview
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IBM Netcool Operations Insight V1.3 combines the market-leading real-time event consolidation and correlation capabilities of IBM Tivoli® Netcool/OMNIbus and the transformative power of IT operations analytics extended to cover the application logs of Netcool Operations Insight.

Enhancements within the Operations Management components:

  • Related Event/Event Clustering Analytics provides ongoing event reduction, leveraging machine learning techniques to examine historical event data to automatically determine which events have a high probability of occurring together and then grouping them into a cluster. This offers the administrator a one-click option to implement a rule for automated correlation of future occurrences.
  • Known Event Analysis Grouping and Correlation provides powerful standard management of active events with built in domain knowledge extendable by the user with no coding required. This feature is also available in Tivoli Netcool/OMNIbus V8.1.
  • Event search capabilities are extended with additional language coverage, including support for multibyte character sets.
  • User experience improvements to the Event Viewer now provide a full replacement for the Active Event List, adding support for multiple data sources and the ability to add operator journal entries to events, coupled with filter and view handling improvements, further reducing the need for run-time Java™ downloads.
  • Expanded coverage of buildings management with event integration with a new Tivoli Netcool/OMNIbus probe supporting the SCADA OPC-UA protocol.
  • User requested enhancements, including updates to existing probes:
    1. Simple Network Management Protocol (SNMP)
    2. Syslog (greater than 2 GB file support)
  • Easier deployment and scale with 64-bit versions of Java probes and gateways.

Network management enhancements

  • Extended Event Search Analytics capability, providing network path aware search to support more rapid diagnosis leading to faster resolution times.
  • Greater visibility across physical and virtual environments with Cisco Nexus and Check Point Firewall device support that is also available in IBM Tivoli Network Manager V4.1.1.


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Key prerequisites
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Refer to the Hardware requirements and Software requirements sections.



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Planned availability date
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March 12, 2015: Electronic software delivery



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Description
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IBM Netcool Operations Insight delivers operations teams with operational insights by leveraging alarm and alert analytics combined with new and enhanced data analytics to drive efficiencies for more agile and leaner operations. This offering, powered by the market-leading fault management capabilities of IBM Tivoli Netcool/OMNIbus and IBM Operations Analytics - Log Analysis, provides powerful event search and analytic capability combined with purpose-built alarm and alert analytics, unified multisolution dashboards, and richer standard capabilities, all in a single solution.

Netcool Operations Insight helps operation teams in business enterprises as well as service providers to understand:

  • What is the status of my operation across all of my operations tools and domains?
  • How can I quickly identify problems across my entire infrastructure, regardless of how they are monitored?
  • I want to improve my operations monitoring environment by reducing the noise in the system.
  • What part of my infrastructure can be more efficient and less costly?
  • How can I move beyond reactive problem remediation to identify reoccurring problems in order to become more efficient?
  • Are there hard to detect problems that reoccur on a regular basis that are impacting my operations efficiency.
  • Recurring patterns of related events that may be correlated automatically to more rapidly give focus on high priority incidents

Netcool Operations Insight enables operations in business enterprises as well as communication service providers to:

  • Increase operational agility: By leveraging real time analytics to identify emerging problems, enabling proactive resolution.
  • Improve operational efficiency: By applying in context Search and Event Analytics to evaluate historical events to gain actionable insight for problem identification and isolation.
  • Increase service availability: By leveraging real-time analytics to reduce noise and prioritize most critical events and alarms for faster incident resolution.
  • Integrate their problem detection with social media.
  • Manage an ever increasing breadth of systems as an integrated whole.
  • Combine rich problem management with a deep control of their network infrastructure.



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Reference information
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For more information about IBM Netcool Operations Insight V1.2, IBM Tivoli Netcool/OMNIbus V8.1, and IBM Tivoli Netcool/Impact V7.1, refer to Software Announcement 214-244, dated May 27, 2014.



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Program number
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Program number VRM Program name
5725-Q09 1.3.0 IBM Netcool Operations Insight


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Education support
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Comprehensive education for IBM Cloud and Smarter Infrastructure and IBM Tivoli products is offered through Cloud and Smarter Infrastructure Software Training and Certification. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.

For additional information, visit

http://www-01.ibm.com/software/tivoli/education/

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.



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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage



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Publications
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For these products, no printed publications are shipped with the product. The following publications will only be available in PDF format and may be downloaded on the planned availability date, March 12, 2015. The publications can be downloaded from the following website

ftp://public.dhe.ibm.com/software/tivoli/Netcool/NetcoolOperationsInsight/library/opsin sight130/



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/



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Technical information
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Specified operating environment

Hardware requirements

Go to the following website and select "Hardware requirements" and then select the information needed under the product version.

http://publib.boulder.ibm.com/infocenter/prodguid/v1r0/clarity/index.jsp
Software requirements

Go to the following website and select "Detailed system requirements" and then select the information needed under the product version.

http://publib.boulder.ibm.com/infocenter/prodguid/v1r0/clarity/index.jsp

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Performance considerations

IBM Netcool Operations Insight V1.3 with IBM DB2® offers significantly increased data protection, scalability and performance for its external database intensive operations that are based on IBM DB2 technology which is designed to manage data more effectively and efficiently. Greater availability is delivered through enhancements such as online, automated database reorganization. In addition, the increased scalability and the ability to leverage the latest in server technology helps deliver increased performance of backup and recovery processes.

Where IBM DB2 is entitled for limited use by the supporting programs of Netcool Operations Insight, licensee may leverage a common DB2 install for the supporting programs within the terms of the restricted use licenses.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport
Access the IBM Support Portal
http://ibm.com/support
Access the online Service Request tool
http://ibm.com/support/servicerequest

Planning information

Packaging

The products in the announcement are distributed with:

  • International Program License Agreement (Z125-3301)
  • License Information document
  • Publications (refer to the Publications section)

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Direct customer support

Direct customer support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products. Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).

For technical support or assistance, contact your IBM representative or visit

http://www.ibm.com/support

Security, auditability, and control

The products in the announcement use the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio
To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit
http://www.ibm.com/partnerworld/wps/bplocator/

Product group: Cloud & Smarter Infrastructure

Product: IBM Netcool Operations Insight (5725-Q09)

Product category: Network Management and Performance

Passport Advantage
Program name/Description Part number
IBM Netcool Operations Insight - Operations Management PA Managed Virtual Server Lic + SW S&S 12 Mo D141VLL
IBM Netcool Operations Insight - Operations Management PA Managed Virtual Server Annual SW S&S Rnwl E0J97LL
IBM Netcool Operations Insight - Operations Management PA Managed Virtual Server SW S&S Reinstate 12 Mo D141WLL
IBM Netcool Operations Insight - Operations Management PA Managed Virtual Server for Linux™ on System z® Lic + SW S&S 12 Mo D141ZLL
IBM Netcool Operations Insight - Operations Management PA Managed Virtual Server for Linux on System z Annual SW S&S Rnwl E0J98LL
IBM Netcool Operations Insight - Operations Management PA Managed Virtual Server for Linux on System z SW S&S Reinstate 12 Mo D1420LL
IBM Netcool Operations Insight - Operations Management PA Managed Virtual Network Device Lic + SW S&S 12 Mo D1421LL
IBM Netcool Operations Insight - Operations Management PA Managed Virtual Network Device Annual SW S&S Rnwl E0J99LL
IBM Netcool Operations Insight - Operations Management PA Managed Virtual Network Device SW S&S Reinstate 12 Mo D1422LL
IBM Netcool Operations Insight - Operations Management PA Managed Virtual Network Device for Linux on System z Lic + SW S&S 12 Mo D1426LL
IBM Netcool Operations Insight - Operations Management PA Managed Virtual Network Device for Linux on System z Annual SW S&S Rnwl E0J9ALL
IBM Netcool Operations Insight - Operations Management PA Managed Virtual Network Device for Linux on System z SW S&S Reinstate 12 Mo D1427LL
IBM Netcool Operations Insight - Operations Management PA per 10 Managed Client Device Lic + SW S&S 12 Mo D1428LL
IBM Netcool Operations Insight - Operations Management PA per 10 Managed Client Device Annual SW S&S Rnwl E0J9BLL
IBM Netcool Operations Insight - Operations Management PA per 10 Managed Client Device SW S&S Reinstate 12 Mo D1429LL
IBM Netcool Operations Insight - Operations Management PA per 10 Managed Client Device for Linux on System z Lic + SW S&S 12 Mo D142BLL
IBM Netcool Operations Insight - Operations Management PA per 10 Managed Client Device for Linux on System z Annual SW S&S Rnwl E0J9CLL
IBM Netcool Operations Insight - Operations Management PA per 10 Managed Client Device for Linux on System z SW S&S Reinstate 12 Mo D142CLL
IBM Netcool Operations Insight - Connection PA per Connection Lic + SW S&S 12 Mo D142DLL
IBM Netcool Operations Insight - Connection PA per Connection Annual SW S&S Rnwl E0J9DLL
IBM Netcool Operations Insight - Connection PA per Connection SW S&S Reinstate 12 Mo D142ELL
IBM Netcool Operations Insight - Connection PA per Connection for Linux on System z Lic + SW S&S 12 Mo D142KLL
IBM Netcool Operations Insight - Connection PA per Connection for Linux on System z Annual SW S&S Rnwl E0J9ELL
IBM Netcool Operations Insight - Connection PA per Connection for Linux on System z SW S&S Reinstate 12 Mo D142LLL
IBM Netcool Operations Insight - Network Management PA per Managed Virtual Server Lic + SW S&S 12 Mo D15ITLL
IBM Netcool Operations Insight - Network Management PA per Managed Virtual Server Annual SW S&S Rnwl E0JS7LL
IBM Netcool Operations Insight - Network Management PA per Managed Virtual Server SW S&S Reinstate 12 Mo D15IULL
IBM Netcool Operations Insight - Network Management PA per Managed Virtual Server for Linux on System z Lic + SW S&S 12 Mo D15IXLL
IBM Netcool Operations Insight - Network Management PA per Managed Virtual Server for Linux on System z Annual SW S&S Rnwl E0JS8LL
IBM Netcool Operations Insight - Network Management PA per Managed Virtual Server for Linux on System z SW S&S Reinstate 12 Mo D15IYLL
IBM Netcool Operations Insight - Network Management PA per Managed Virtual Network Device Lic + SW S&S 12 Mo D15J0LL
IBM Netcool Operations Insight - Network Management PA per Managed Virtual Network Device Annual SW S&S Rnwl E0JS9LL
IBM Netcool Operations Insight - Network Management PA per Managed Virtual Network Device SW S&S Reinstate 12 Mo D15J1LL
IBM Netcool Operations Insight - Network Management PA per Managed Virtual Network Device for Linux on System z Lic + SW S&S 12 Mo D15J7LL
IBM Netcool Operations Insight - Network Management PA per Managed Virtual Network Device for Linux on System z Annual SW S&S Rnwl E0JSALL
IBM Netcool Operations Insight - Network Management PA per Managed Virtual Network Device for Linux on System z SW S&S Reinstate 12 Mo D15J8LL
IBM Netcool Operations Insight - Network Management PA Network Management per 10 Managed Client Device Lic + SW S&S 12 Mo D15JCLL
IBM Netcool Operations Insight - Network Management PA Network Management per 10 Managed Client Device Annual SW S&S Rnwl E0JSBLL
IBM Netcool Operations Insight - Network Management PA Network Management per 10 Managed Client Device SW S&S Reinstate 12 Mo D15JDLL
IBM Netcool Operations Insight - Network Management PA Network Management per 10 Managed Client Device for Linux on System z Lic + SW S&S 12 Mo D15JHLL
IBM Netcool Operations Insight - Network Management PA Network Management per 10 Managed Client Device for Linux on System z Annual SW S&S Rnwl E0JSCLL
IBM Netcool Operations Insight - Network Management PA Network Management per 10 Managed Client Device for Linux on System z SW S&S Reinstate 12 Mo D15JILL

Passport Advantage trade up

You must have previously acquired a license for the following precursor product to be eligible to acquire an equivalent license of the trade-up product.

Trade ups from IBM Tivoli Netcool/OMNIbus to IBM Netcool Operations Insight - Operations Management chargeable component

Precursor product Trade-up product Trade-up part number
From: To:  
IBM Tivoli Netcool/OMNIbus IBM Netcool Operations Insight  
OMNIbus Device Managed Virtual Server Trdup Lic + SW S&S 12 Mo D141XLL
OMNIbus Device for Linux on System z Managed Virtual Server Z Trdup Lic + SW S&S 12 Mo D143QLL
OMNIbus Device Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D1423LL
OMNIbus Device for Linux on System z Managed Virtual Network Device Z Trdup Lic + SW S&S 12 Mo D143SLL
OMNIbus Basic Device 10 Managed Client Device Trdup Lic + SW S&S 12 Mo D142ALL
OMNIbus Basic Device Linux on System z 10 Managed Client Device Z Trdup Lic + SW S&S 12 Mo D143VLL

Trade ups from IBM Netcool Network Management to IBM Netcool Operations Insight - Operations Management chargeable component

Precursor product Trade-up product Trade-up part number
From: To:  
IBM Netcool Network Management IBM Netcool Operations Insight  
Entry Device Managed Virtual Server Trdup Lic + SW S&S 12 Mo D15R1LL
Entry Device Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D15QZLL
Entry Device Managed Virtual Network Device Z Trdup Lic + SW S&S 12 Mo D15QXLL
Entry Device Linux on Syst z Managed Virtual Server Z Trdup Lic + SW S&S 12 Mo D15R5LL
     
Combined Device Managed Virtual Server Trdup Lic + SW S&S 12 Mo D15R2LL
Combined Device Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D15R0LL
     
Event Device Managed Virtual Server Trdup Lic + SW S&S 12 Mo D15RWLL
Event Device Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D15QYLL
Event Device Managed Virtual Network Device Z Trdup Lic + SW S&S 12 Mo D15QWLL
Event Device Linux on Syst z Managed Virtual Server Z Trdup Lic + SW S&S 12 Mo D15R3LL
     
Event Basic Device 10 Managed Client Device Trdup Lic + SW S&S 12 Mo D15QTLL
Event Basic Device Linux on Syst z 10 Managed Client Device Trdup Lic + SW S&S 12 Mo D15QSLL

Trade ups from IBM Netcool Network Management to IBM Netcool Operations Insight - Network Management chargeable component

Precursor product Trade-up product Trade-up part number
From: To:  
IBM Netcool Network Management IBM Netcool Operations Insight  
Entry Device Managed Virtual Server Trdup Lic + SW S&S 12 Mo D15IVLL
Combined Device Managed Virtual Server Trdup Lic + SW S&S 12 Mo D15IWLL
Entry Device Linux on Syst z Managed Virtual Server Trdup Lic + SW S&S 12 Mo D15IZLL
Entry Device Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D15J2LL
Combined Device Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D15J3LL
Network Device Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D15J4LL
Configuration Standard Device Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D15J5LL
SmartModel Device Resource Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D15J6LL
SmartModel Complex Device Resource Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D15KILL
Entry Device Linux on Syst z Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D15J9LL
Network Device Linux on Syst z Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D15JALL
Network Basic Device Linux on Syst z 10 Managed Client Device Trdup Lic + SW S&S 12 Mo D15JJLL
Network Basic Device 10 Managed Client Device Trdup Lic + SW S&S 12 Mo D15JELL
Configuration Standard Basic Device 10 Managed Client Device Trdup Lic + SW S&S 12 Mo D15JFLL
SmartModel Basic Device Resource 10 Managed Client Device Trdup Lic + SW S&S 12 Mo D15JGLL

Trade ups from IBM Tivoli Network Manager to IBM Netcool Operations Insight - Network Management chargeable component

Precursor product Trade-up product Trade-up part number
From: To:  
IBM Tivoli Network Manager IBM Netcool Operations Insight  
Network Device Tier Resource Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D15KJLL
Network Basic Device Tier Resource 10 Managed Client Devices Trdup Lic + SW S&S 12 Mo D15KNLL
Network Device Tier Resource Linux on Syst z Managed Virtual Network Device Linux on Syst z Trdup Lic + SW S&S 12 Mo D15JBLL
Network Basic Device Tier Resource Linux on Syst z 10 Managed Client Device Trdup Lic + SW S&S 12 Mo D15JKLL

Trade ups from IBM Tivoli Netcool Configuration Manager to IBM Netcool Operations Insight - Network Management chargeable component

Precursor product Trade-up product Trade-up part number
From: To:  
IBM Tivoli Netcool Configuration Manager IBM Netcool Operations Insight  
Configuration Standard Device Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D15KKLL
SmartModel Device Resource Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D15KLLL
SmartModel Complex Device Resource Managed Virtual Network Device Trdup Lic + SW S&S 12 Mo D15KMLL
Configuration Standard Basic Device Resource 10 Managed Client Devices Trdup Lic + SW S&S 12 Mo D15KPLL
SmartModel Basic Device Resource 10 Managed Client Devices Trdup Lic + SW S&S 12 Mo D15KQLL

Trade ups from IBM Tivoli Netcool/OMNIbus to IBM Netcool Operations Insight - Connection chargeable component

Precursor product Trade-up product Trade-up part number
From: To:  
IBM Tivoli Netcool/OMNIbus IBM Netcool Operations Insight  
OMNIbus Event Forwarding Connection Trdup Lic + SW S&S 12 Mo D142FLL
OMNIbus Event Forwarding Linux on System z Connection Z Trdup Lic + SW S&S 12 Mo D143WLL
OMNIbus Data Exchange Connection Trdup Lic + SW S&S 12 Mo D142GLL
OMNIbus Data Exchange Linux on System z Connection Z Trdup Lic + SW S&S 12 Mo D143XLL

Trade ups from IBM Netcool Network Management to IBM Netcool Operations Insight - Connection chargeable component

Precursor product Trade-up product Trade-up part number
From: To:  
IBM Netcool Network Management IBM Netcool Operations Insight  
Event Forwarding Connection Trdup Lic + SW S&S 12 Mo D15QQLL
Event Forwarding Linux on System z Connection Z Trdup Lic + SW S&S 12 Mo D15QNLL
Data Exchange Connection Trdup Lic + SW S&S 12 Mo D15QRLL
Data Exchange Linux on System z Connection Z Trdup Lic + SW S&S 12 Mo D15QPLL

Trade ups from IBM Tivoli Netcool/Impact to IBM Netcool Operations Insight - Connection chargeable component

Precursor product Trade-up product Trade-up part number
From: To:  
IBM Tivoli Netcool/Impact IBM Netcool Operations Insight  
Impact Data Source Adapter Tier 1 Connection Trdup Lic + SW S&S 12 Mo D142HLL
Impact Data Source Adapter Tier 2 Connection Trdup Lic + SW S&S 12 Mo D142ILL
Impact Data Source Adapter Tier 3 Connection Trdup Lic + SW S&S 12 Mo D142JLL
Impact Data Source Adapter Tier 1 Linux on System z Connection Z Trdup Lic + SW S&S 12 Mo D143YLL
Impact Data Source Adapter Tier 2 Linux on System z Connection Z Trdup Lic + SW S&S 12 Mo D143ZLL
Impact Data Source Adapter Tier 3 Linux on System z Connection Z Trdup Lic + SW S&S 12 Mo D1440LL

Consult your IBM representative if you have any questions.

Trade ups from IBM Tivoli Enterprise Console® to IBM Tivoli Netcool/OMNIbus

Precursor product Trade-up product Trade-up part number
From: To:  
IBM Tivoli Enterprise Console IBM Tivoli Netcool/OMNIbus  
Tivoli Enterprise Console RVU Netcool/OMNIbus Event Device Tier per RVU Trdup Lic + SW S&S 12 Mo D0BAVLL
Tivoli Enterprise Console RVU zLinux Netcool/OMNIbus Event Device Tier per RVU for Linux on z System Trdup Lic + SW S&S 12 Mo D0BB1LL
Tivoli Enterprise Console RVU Netcool/OMNIbus Event EMS Tier per RVU Trdup Lic + SW S&S 12 Mo D0BB7LL
Tivoli Enterprise Console RVU zLinux Netcool/OMNIbus Event EMS Tier per RVU for Linux on z System Trdup Lic + SW S&S 12 Mo D0BBILL
Tivoli Enterprise Console Netcool/OMNIbus Base Per Install for Linux on z System Trdup Lic + SW S&S 12 Mo D0BV5LL
Tivoli Enterprise Console Netcool/OMNIbus Base Per Install Trdup Lic + SW S&S 12 Mo D0BV6LL
Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.

Media packs description Part number
IBM Netcool Operations Insight V1.3 MultiPlatforms English Media Pack BP01UEN

Charge metric

Program name Part number or PID number Charge metric
IBM Netcool Operations Insight 5725-Q09  
Operations Management Lic + SW S&S 12 Mo D141VLL Managed Virtual Server
Operations Management Lic + SW S&S 12 Mo D141ZLL Managed Virtual Server for Linux™ on System z®
Operations Management Lic + SW S&S 12 Mo D1421LL Managed Virtual Network Device
Operations Management Lic + SW S&S 12 Mo D1426LL Managed Virtual Network Device for Linux on System z
Operations Management Lic + SW S&S 12 Mo D1428LL per 10 Managed Client Device
Operations Management Lic + SW S&S 12 Mo D142BLL per 10 Managed Client Device for Linux on System z
Connection Lic + SW S&S 12 Mo D142DLL per Connection
Connection Lic + SW S&S 12 Mo D142KLL per Connection for Linux on System z
Network Management Lic + SW S&S 12 Mo D15ITLL per Managed Virtual Server
Network Management Lic + SW S&S 12 Mo D15IXLL per Managed Virtual Server for Linux on System z
Network Management Lic + SW S&S 12 Mo D15J0LL per Managed Virtual Network Device
Network Management Lic + SW S&S 12 Mo D15J7LL per Managed Virtual Network Device for Linux on System z
Network Management Lic + SW S&S 12 Mo D15JCLL Network Management per 10 Managed Client Device
Network Management Lic + SW S&S 12 Mo D15JHLL Network Management per 10 Managed Client Device

IBM Netcool Operations Insight V1.3 is entitled using the following metric definitions.

Managed Virtual Server: Licensee must obtain entitlement for each Virtual Server managed by the program regardless of any intermediate consolidation application. An unpartitioned physical server counts as a single virtual server. Examples of servers include, but are not limited to, servers, logical partitions, and Integrated Facility for Linux (IFL) processors.

Managed Virtual Network Device: Licensee must obtain entitlement for each Virtual Network Device managed by the program regardless of any intermediate consolidation application. An unpartitioned physical device counts as a single virtual Network Device. Examples of Network Device include, but are not limited to, switches, routers, bridges, hubs, and firewalls.

Managed Client Device: Licensee must obtain entitlement for each Client Device managed by the program regardless of any intermediate consolidation application. Examples of Client Device include, but are not limited to, actuators, appliances, automated teller machines, automatic meter readers, cash registers, disk drives, desktop computers, kiosks, notebook computers, personal digital assistant, point-of-sale terminals, sensors, smart meters, tape drives, technical workstations printers, VoIP telephones, dsl modems, cable modems, and assets such as production equipment, facilities-related items, and transportation-related items.

IBM Netcool Operations Insight is priced using the above metrics applied to the following components.

IBM Netcool Operations Insight Operations Management: This part is entitled by Managed Virtual Server, Managed Virtual Network Device, and Managed Client Device. The licensee must obtain entitlement for each Virtual Server, Virtual Network Device, and Client Device managed by the program where the Insight functionality is required. This covers event management, enrichment, event search and seasonality.

IBM Netcool Operations Insight Network Management: This part is entitled by Managed Virtual Server, Managed Virtual Network Device, and Managed Client Device. The licensee must obtain entitlement for each Virtual Server, Virtual Network Device, and Client Device managed by the program where Network Management functionality is required. This covers discovery, polling and configuration management.

IBM Netcool Operations Insight Connection: Each instance of an application or system integrated with the program for purposes other than event collection is considered to be a Connection. Examples include, but are not limited to, use of the program's gateways, data source adaptors, or API for the purposes for event archive, integration with Trouble Ticketing, and other Operational Support Systems.

Integrations to the licensee's IBM Cloud and Smarter Infrastructure applications, excluding SmartCloud Orchestrator, or the forwarding of current active data for display in user interfaces are not counted.

The program has embedded high availability and is licensed solely on the basis of the environment managed. For the avoidance of doubt this means that no additional entitlements are required to entitle high availability.

Use of IBM SmartCloud Analytics - Log Analysis is limited to the processing of events managed by the program and the application log files generated by the program. Search of additional data types (for example, trouble tickets, third party logs, and support documentation) is also entitled for 2 Gb per day averaged over 30 days. Separate entitlement is required for any other use of IBM SmartCloud Analytics - Log Analysis.

For more information on the licensing metric definitions, go to the Reference information section.

Install

Install is a unit of measure by which the program can be licensed. An install is an installed copy of the program on a physical or virtual disk made available to be executed on a computer. Licensee must obtain an entitlement for each install of the program.

Resource Value Unit (RVU)

RVU is a unit of measure by which the program can be licensed. RVU Proofs of Entitlement (PoEs) are based on the number of units of a specific resource used or managed by the program. Licensee must obtain sufficient entitlements for the number of RVUs required for licensee's environment for the specific resources as specified in the program specific table. RVU entitlements are specific to the program and the type of resource and may not be exchanged, interchanged, or aggregated with RVU entitlements of another program or resource. Refer to the program specific RVU table.

Notes:

  • Some programs may require licenses for the resources available to and the resources being managed by the program. In that case, the following applies. In addition to the entitlements required for the resources used by the program directly, licensee must obtain entitlements for this program sufficient to cover the resources managed by the program.
  • Some programs may be licensed on a managed basis only. In that case, the following applies. Instead of the entitlements required for the resources used by the program directly, licensee must obtain entitlements for this program sufficient to cover the resources managed by the program.



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Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

Agreement for Acquisition of Software Maintenance

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

L-RSHF-9T6EGT.

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

IBM Operational Support Services - SoftwareXcel

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
Bottom rule

IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either via the Internet (HTTPS or VPN) or modem to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system.

For additional information, refer to IBM Electronic Service Agent

http://www-01.ibm.com/support/esa/

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic



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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller
Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing



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Order now
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To order, contact your Americas Call Centers, local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

Mail:
IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference: SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.

IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_criteria
For questions regarding Software Value Plus, visit
http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_contacts

Trademarks

Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Netcool, Tivoli, Passport Advantage, System i, Express, IBM SmartCloud, DB2, System z, Tivoli Enterprise Console, AIX and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Oracle and Java are trademarks of Oracle and/or its affiliates in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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