IBM Business Process Manager on Cloud service adds case handling and enhanced mobile UIs

IBM United States Software Announcement 214-347
September 16, 2014


Table of contents
 Overview Overview  Technical information Technical information
 Key prerequisites Key prerequisites  Ordering information Ordering information
 Planned availability date Planned availability date  Terms and conditions Terms and conditions
 Description Description  Prices Prices
 Program number Program number   Order now Order now
 Publications Publications

(Corrected on October 21, 2014)

The Ordering information section is revised.

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At a glance
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New features built into IBM® Business Process Manager (IBM BPM) on Cloud include:

For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: VE001).



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Overview
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IBM BPM on Cloud is a comprehensive and consumable, business process management (BPM) cloud service that delivers visibility and management of your business processes in a cloud environment. It includes tooling and runtime to design and run processes and provides capabilities for monitoring and optimizing work that is run within the platform. It is specifically designed to enable process owners and business users to get started with business process improvement quickly with a ready-to-use, cloud-based environment that is hosted in IBM cloud data centers and managed by IBM.

This service upgrade includes:



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Key prerequisites
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IBM BPM on Cloud requires an Internet connection and a workstaion capable of supporting one of the following browsers:

For additional requirements, refer to the Software requirements sections.



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Planned availability date
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September 19, 2014



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Description
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IBM BPM on Cloud is an update to the fully managed IBM BPM cloud service that helps your business users start projects quickly and deploy process application solutions on the cloud without the need to build and maintain an IT infrastructure.

IBM BPM on Cloud provides the following benefits:

IBM BPM on Cloud service upgrade delivers the capabilities provided in IBM BPM V8.5.5. For additional information on these capabilities, refer to Software Announcement 214-141, dated April 25, 2014.

IBM BPM on Cloud service expands the IBM BPM presence in Asia with availability of the service to Chinese companies. You can utilize this service from IBM SoftLayer data centers in Singapore, Hong Kong, and future sites announced by SoftLayer.

For additional information on IBM BPM on Cloud, refer to Software Announcement 214-136, dated April 22, 2014.

Accessibility by people with disabilities

Features of the products that support use by people with disabilities that include:

A US Section 508 Voluntary Product Accessibility Template (VPAT) can be requested from the IBM website

http://www.ibm.com/able/product_accessibility/index.html


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Reference information
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For additional information on IBM BPM on Cloud, refer to Software Announcements 214-136, dated April 22, 2014, and 213-595, dated December 10, 2013.

For information on IBM SoftLayer, refer to

http://www.ibm.com/press/us/en/pressrelease/42956.wss

For information on IBM BPM V8.5.5, refer to Software Announcement 214-141, dated April 25, 2014.

For information on IBM Blueworks Live™, refer to Software Announcements 214-178, dated April 15, 2014 Software Announcement 212-375, dated October 2, 2012, and Software Announcement 212-097, dated April 24, 2012.



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Availability of national languages
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                                                 Availability
Description               Language               date
 
IBM BPM on Cloud          Multilingual           September 19, 2014
                         (Chinese-Simplified,
                          Chinese-Traditional,
                          English US, French,
                          German, Italian
                          Japanese, Korean,
                          Portuguese-Brazilian,
                          Russian, Spanish)
 


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Program number
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Program            Program
number     VRM     name
 
5725-L63   SaaS    IBM BPM on Cloud
 


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Education support
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Education is a key component to ensuring software success. IBM creates a comprehensive portfolio of education material to help clients successfully deploy IBM software products to their maximum potential. The IBM education team is committed to providing the highest quality education content available to help your organization prosper in today's competitive marketplace.

The IBM education team works closely with IBM product developers and IBM services organizations to ensure that the courses we offer provide the most current technical and product information. Our courses place an emphasis on the advanced knowledge and insight that only these sources can provide. We draw from a deep pool of IBM technical experience in the development of our courses, and pass that knowledge on to our students. Our courses emphasize hands on labs to develop comprehensive skills in using the product to solve business problems. The education offerings from IBM Training span the spectrum of skill needs, from introductory product overviews to advanced programming and product administration courses.

Role-based, training paths can be found at

http://www.ibm.com/software/websphere/education/paths/

The delivery of IBM education is provided by IBM Global Training Partners.

For more information about available education offerings, search on the product name at

http://www.ibm.com/training


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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On September 19, 2014, the IBM BPM on Cloud documentation will be available on IBM Knowledge Center at

http://www.ibm.com/support/knowledgecenter/SSFPJS_8.5.5/

This documentation can be viewed from a web browser with Internet access or run locally. Local documentation can be downloaded from the IBM BPM Library page at

http://www.ibm.com/software/integration/business-process-manager/library/documentation/ index.html

Portions of the documentation for IBM BPM may be translated and available within 30 days of product availability.



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Technical information
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Specified operating environment

Hardware requirements

IBM BPM on Cloud requires:

Software requirements

IBM BPM on Cloud requires one of the following supported web browsers:

The IBM Process Designer and IBM Integration Designer tools are provided as downloads for people that will be designing processes and services. These tools can be downloaded from your IBM BPM on Cloud instance and installed on to a desktop system. When you run them, they will connect to the Process Center within your IBM BPM on Cloud instance.

Process Designer

Visit the following website for a current list of hardware and software requirements:

Integration Designer

Visit the following website for a current list of hardware and software requirements:

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

This offering is delivered through the Internet. There is no physical media.

Access to IBM BPM on Cloud instances will be provided to each entitled customer.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Top rule
Ordering information
Bottom rule

This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit

http://www.ibm.com/partnerworld/wps/bplocator/

IBM BPM on Cloud

 
Product group: Application Integration Middleware
Product category: Application Connectivity
 
                                                   Product
                                                   Identifier
                                                   Description
                                                   (PID)
 
  IBM BPM on Cloud                                 5725-L63
 

Passport Advantage

 
IBM BPM on Cloud (5725-L63)
 
                                                     Part
Product name/Description                             number
 
IBM BPM on Cloud
  Authorized User
 
  -  Authorized User monthly                         D1013LL
     subscription with support
 
  -  Authorized User overage                         D1015LL
 
  - Daily fee for partial month                      D1014LL
 
IBM BPM on Cloud
 Concurrent User
 
  - Concurrent User monthly                          D159RLL
     subscription with support
 
  - Concurrent User overage                          D159TLL
 
  - Daily fee for partial month                      D159SLL
 
IBM BPM on Cloud
 One-time setup                                      D1016LL
 
IBM BPM on Cloud
 Service Level Agreement                             D134RLL
 

For new ordering options for IBM BPM on Cloud, refer to Software Announcement 214-493, dated October 21, 2014.

Charge metric

 
                       Part number
Program name           or PID number   Charge metric
 
IBM BPM on Cloud       5725-L63        Monthly subscription charge
 - User                                with support per Authorized User     
                                       Overage charge per Authorized User
                                       Partial month charge 
                                       per Authorized User
                                        - daily charge
 
                                       Monthly subscription charge
                                       with support per Concurrent User
                                       Overage charge per Concurrent User
                                       Partial month charge 
                                       per Concurrent User
                                        - daily charge
 
 - One-time Setup                      Fixed charge
 
 - Service Level Agreement             No-charge
 

Authorized User

Authorized User is a unit of measure by which the program can be licensed. An Authorized User is a unique person who is given access to the program. The program may be installed on any number of computers or servers and each Authorized User may have simultaneous access to any number of instances of the program at one time. Licensee must obtain separate, dedicated entitlements for each Authorized User given access to the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means. An entitlement for an Authorized User is unique to that Authorized User and may not be shared, nor may it be reassigned other than for the permanent transfer of the Authorized User entitlement to another person.

Concurrent User

Concurrent User is a unit of measure by which the program can be licensed. A Concurrent User is a person who is accessing the program at any particular point in time. Regardless of whether the person is simultaneously accessing the program multiple times, the person counts only as a single Concurrent User. The program may be installed on any number of computers or servers, but licensee must obtain entitlements for the maximum number of Concurrent Users simultaneously accessing the program. Licensee must obtain an entitlement for each simultaneous Concurrent User accessing the program in any manner directly or indirectly (for example, via a multiplexing program, device, or application server) through any means.

Note: Some programs may be licensed where devices are considered users. In that case, the following applies. Any computing device that requests the execution of or receives for execution a set of commands, procedures, or applications from the program or that is otherwise managed by the program is considered a separate user of the program and requires an entitlement as if that device were a person.



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Top rule
Terms and conditions
Bottom rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Passport Advantage Agreement, the International Passport Advantage Express® Agreement, the IBM Cloud Services Agreement and associated Service Descriptions, or the IBM SaaS Terms of Use.

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Subscription

The IBM International Passport Advantage Agreement, the IBM SaaS Terms of Use, or the IBM Cloud Services Agreement (CSA) and the Service Description govern your use of this offering.

Technical Support

Technical support is provided for IBM SaaS and enabling software, as applicable, during the subscription period. Any enhancements, updates and other materials provided by IBM as part of any such technical support are considered to be part of IBM SaaS or enabling software, as applicable, and therefore governed by these Terms of Use. Technical support is included with IBM SaaS and is not available as a separate offering. Refer to additional technical support information in the IBM Software as a Service Terms of Use document for the program.

Terms of use

The program's Terms of Use document and the CSA Service Description is available on the IBM Software as a Service Agreeements website

http://www.ibm.com/software/sla/sladb.nsf/sla/saas/
Limited warranty

If warranted, refer to the warranty as stated in the Terms of Use document or the Cloud Services Agreement for this offering.

Money-back guarantee

No

Volume orders (IVO)

No

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Software Subscription and Support applies

No

IBM Operational Support Services - SoftwareXcel

No

Other support

Passport Advantage

System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing


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Top rule
Order now
Bottom rule

To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

Phone:      800-IBM-CALL (426-2255)
Fax:        800-2IBM-FAX (242-6329)
Email:   callserv@ca.ibm.com
Mail:       IBM Teleweb Customer Support
            ibm.com® Sales Execution Center, Americas North
            3500 Steeles Ave. East, Tower 3/4
            Markham, Ontario
            Canada
            L3R 2Z1

Reference: VE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.

IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. For a current list of IBM software available under Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_criteria

For questions regarding Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio_contacts
Trademarks

Blueworks Live is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Passport Advantage, Express, System i and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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