IBM Decision Optimization Center V3.8 helps drive operational efficiency across the integrated value chain

IBM United States Software Announcement 214-043
February 25, 2014


Table of contents
 Overview Overview  Publications Publications
 Key prerequisites Key prerequisites  Technical information Technical information
 Planned availability date Planned availability date  Ordering information Ordering information
 Description Description  Terms and conditions Terms and conditions
 Product positioning Product positioning  Prices Prices
 Program number Program number


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At a glance
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IBM® Decision Optimization Center provides lines of business with enterprise decision-making capabilities through a flexible platform that delivers optimization across many business functions through a common IT architecture that connects modeling, application development, and solution deployment.

Version 3.8 offers enhancements to these three key functions:



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Overview
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In response to a shift in the market toward line-of-business adoption of enterprise decision-making solutions and applications, the product name, IBM ILOG® ODM Enterprise, is renamed IBM Decision Optimization Center . Decision Optimization Center is a flexible, optimization-powered platform that delivers optimization across many business functions through a common architecture that provides the intelligence needed to help transform data insights into action. Unlike other decision-support packages, custom solutions, and development environments, Decision Optimization Center gives:

Key new features in V3.8:



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Key prerequisites
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Decision Optimization Center runs on selected levels of IBM AIX®, Microsoft™ Windows™, and Linux™ (servers only) platforms. For details, refer to the Technical information section.



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Planned availability date
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Description
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IBM Decision Optimization Center helps businesses determine how to most effectively allocate limited resources and to automatically prescribe and automate optimal decision planning and execution to drive operational efficiency. It supports decision-making processes in situations where complexity and urgency mandate solutions that can quickly and automatically analyze the operational impact of numerous business decisions.

Decision Optimization Center V3.8 helps improve operational efficiency through enterprise decision making in three key areas:

Its key benefits are to help enterprises:

Decision Optimization Center V3.8 includes improvements in the following areas:



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Product positioning
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Decision Optimization Center is an optimization-powered platform that provides the intelligence to transform data insights into action through forward-looking enterprise decision support that helps customers:



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Reference information
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For details about IBM ILOG ODM Enterprise V3.7, refer to Software Announcement 214-043, dated February 25, 2014.

For details about IBM ILOG CPLEX® Optimization Studio V12.6, refer to Software Announcement 213-433, dated October 01, 2013.



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Program number
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Program
number     VRM     Program name
 
5724-Y04   3.8.0   IBM  Decision Optimization Center 


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Education support
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For available customer education, contact your IBM representative or Business Partner.

IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM training website

http://www.ibm.com/services/learning/

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.



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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi

Also, visit the Passport Advantage® website

http://www.ibm.com/software/passportadvantage


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Publications
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Product information is available under the Help menu in the IBM Decision Optimization Center Developer Edition integrated development environment and at the ILOG ODM Enterprise Information Center

http://www-01.ibm.com/support/docview.wss?uid=swg21503801

Additionally, the following Redbooks® are available.

The IBM Publications Center

http://www.ibm.com/shop/publications/order

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the US) or customer number for 50 countries. A large number of publications is available online in various file formats, and they can all be downloaded by all countries, free of charge.



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Technical information
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Specified operating environment

Hardware requirements

For the latest hardware requirements, visit

http://www-01.ibm.com/support/docview.wss?uid=swg27023665
Software requirements

For the latest software requirements, visit

http://www-01.ibm.com/support/docview.wss?uid=swg27023665

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement, at no additional charge. Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport

Access the IBM Support Portal

http://ibm.com/support

Access the online Service Request tool

http://ibm.com/support/servicerequest

Planning information

Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and technical support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and technical support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.

Packaging

The products detailed in this announcement are available in both ESD and packaged formats. Physical media is delivered on CDs or DVDs as follows:

                                               Part      Product
Description                                    number    identifier
 
IBM  Decision Optimization Center  for         B801PML   5725-Y04
Multiplatforms Version 3.8 Multilingual
Media Pack
 
IBM  Decision Optimization Center  Solutions   B801QML   5724-Y04
Accelerator Server Edition for
Multiplatforms Version 3.8 Multilingual
Media Pack
 
IBM  Decision Optimization Center  Solutions   B801RML   5724-Y04
Accelerator Client Edition for
Multiplatforms Version 3.8 Multilingual
Media Pack

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Security, auditability, and control

Decision Optimization Center uses the security and auditability features of the operating systems on which it runs. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Ordering information
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This product is only available via Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

For more information about IBM Software Value Plus, visit

http://www.ibm.com/partnerworld/page/svp_authorized_portfolio

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, visit

http://www.ibm.com/partnerworld/wps/bplocator/
Product group: Optimization
Product identifier description      PID
IBM  Decision Optimization Center     5724-Y04
Product category:   Decision Optimization Center 

Passport Advantage
Note: This information is provided to enable reference between the former and new program names. The charge metrics and part numbers are not affected.

Former program               New program
name and                     name and                     Part
description                  description                  number
 

IBM ILOG ODM Enterprise      IBM Decision Optimization
Developer Edition             Center  Developer Edition

IBM ILOG ODM Enterprise      IBM Decision Optimization    D0951LL
    Developer Edition             Center  Developer
    Authorized User              Edition Authorized
    License + SW                 User License + SW
    Subscription and             Subscription and
    Support 12 Months            Support 12 Months
IBM ILOG ODM Enterprise      IBM Decision Optimization    D0952LL
    Developer Edition             Center  Developer
    Authorized User SW           Edition Authorized
    Subscription and             User SW Subscription
    Support Reinstatement        and Support
    12 Months                    Reinstatement 12
                                 Months
IBM ILOG ODM Enterprise      IBM Decision Optimization    E06WULL
    Developer Edition             Center  Developer
    Authorized User Annual       Edition Authorized
    SW Subscription and          User SW Subscription
    Support Renewal 12           and Support Renewal
    Months                       12 Months
 

IBM ILOG Optimization        IBM Decision Optimization
Solutions Accelerator         Center  Solutions
Server Edition               Accelerator Server Edition

IBM ILOG Optimization        IBM Decision Optimization    D0N2ULL
    Solutions Accelerator         Center  Solutions
    Server Edition               Accelerator Server
    Processor Value Unit         Edition Processor Value
    License + SW                 Unit License + SW
    Subscription and             Subscription and
    Support 12 Months            Support 12 Months
IBM ILOG Optimization        IBM Decision Optimization    D0N2VLL
    Solutions Accelerator         Center  Solutions
    Server Edition               Accelerator Server
    Processor Value Unit         Edition Processor
    SW Subscription and          Value Unit SW
    Support Reinstatement        Subscription and
    12 Months                    Support Reinstatement
                                 12 Months
IBM ILOG Optimization        IBM Decision Optimization    E0D7QLL
    Solutions Accelerator         Center  Solutions
    Server Edition               Accelerator Server
    Processor Value Unit         Edition Processor
    Annual SW Subscription       Value Unit Annual
    and Support Renewal          SW Subscription and
    12 Months                    Support Renewal 12
                                 Months

IBM ILOG Optimization        IBM Decision Optimization
Solutions Accelerator         Center  Solutions
Client Edition               Accelerator Client Edition

IBM ILOG Optimization        IBM Decision Optimization    D0N7BLL
    Solutions Accelerator         Center  Solutions
    Client Edition               Accelerator Client
    Authorized User              Edition Authorized
    License + SW                 User License + SW
    Subscription and             Subscription and
    Support 12 Months            Support 12 Months
IBM ILOG Optimization        IBM Decision Optimization    D0N7CLL
    Solutions Accelerator         Center  Solutions
    Client Edition               Client Edition
    Authorized User SW           Authorized User SW
    Subscription and Support     Subscription and Support
    Reinstatement 12 Months      Reinstatement 12 Months
IBM ILOG Optimization        IBM Decision Optimization    E0D9ZLL
    Solutions Accelerator         Center  Solutions
    Client Edition               Client Edition
    Authorized User Annual       Authorized User Annual
    SW Subscription and          SW Subscription and
    Support Renewal 12           Support Renewal 12
    Months                       Months

IBM ILOG ODM Enterprise      IBM Decision Optimization
Optimization Server           Center  CPLEX Server

IBM ILOG ODM Enterprise      IBM Decision Optimization    D0955LL
    Optimization Server           Center  CPLEX Server
    Processor Value Unit         Processor Value Unit
    License + SW                 License + SW
    Subscription and Support     Subscription and
    12 Months                    Support 12 Months
IBM ILOG ODM Enterprise      IBM Decision Optimization    D0957LL
    Optimization Server           Center  CPLEX Server
    Processor Value Unit         Processor Value Unit
    SW Subscription and          SW Subscription and
    Support Reinstatement        Support Reinstatement
    12 Months                    12 Months
IBM ILOG ODM Enterprise      IBM Decision Optimization    E06WWLL
    Optimization Server           Center  CPLEX Server
    Processor Value Unit         Processor Value Unit
    Annual SW Subscription       Annual Subscription
    and Support Renewal 12       and Support Renewal 12
    Months                       Months

IBM ILOG ODM Enterprise      IBM Decision Optimization
Planner Edition               Center  Planner Edition

IBM ILOG ODM Enterprise      IBM Decision Optimization    D095PLL
    Planner Edition               Center  Planner Edition
    Authorized User              Authorized User
    License + SW                 License + SW
    Subscription and             Subscription and
    Support 12 Months            Support 12 Months
IBM ILOG ODM Enterprise      IBM Decision Optimization    D095QLL
    Planner Edition               Center  Planner Edition
    Authorized User SW           Authorized User SW
    Subscription and             Subscription and
    Support Reinstatement        Support Reinstatement
    12 Months                    12 Months
IBM ILOG ODM Enterprise      IBM Decision Optimization    E06X5LL
    Planner Edition               Center  Planner Edition
    Authorized User Annual       Authorized User Annual
    SW Subscription and          SW Subscription and
    Support Renewal 12           Support Renewal 12
    Months                       Months

IBM ILOG ODM Enterprise      IBM Decision Optimization
Reviewer Edition              Center  Reviewer Edition

IBM ILOG ODM Enterprise      IBM Decision Optimization    D095SLL
    Reviewer Edition              Center  Reviewer Edition
    Authorized User              Authorized User
    License + SW                 License + SW
    Subscription and             Subscription and
    Support 12 Months            Support 12 Months
IBM ILOG ODM Enterprise      IBM Decision Optimization    D095TLL
    Reviewer Edition              Center  Reviewer Edition
    Authorized User SW           Authorized User SW
    Subscription and             Subscription and
    Support Reinstatement        Support Reinstatement
    12 Months                    12 Months
IBM ILOG ODM Enterprise      IBM Decision Optimization    E06X6LL
    Reviewer Edition              Center  Reviewer Edition
    Authorized User Annual       Authorized User Annual
    SW Subscription and          SW Subscription and
    Support Renewal 12           Support Renewal 12
    Months                       Months

IBM ILOG ODM Enterprise      IBM Decision Optimization
Optimization Engine           Center  CPLEX Engine

IBM ILOG ODM Enterprise      IBM Decision Optimization    D0IV2LL
    Optimization Engine           Center  CPLEX Engine
    Processor Value Unit         Processor Value Unit
    License + SW                 License + SW
    Subscription and             Subscription and
    Support 12 Months            Support 12 Months
IBM ILOG ODM Enterprise      IBM Decision Optimization    D0IV3LL
    Optimization Engine           Center  CPLEX Engine
    Processor Value Unit         Processor Value Unit
    SW Subscription and          SW Subscription and
    Support Reinstatement        Support Reinstatement
    12 Months                    12 Months
IBM ILOG ODM Enterprise      IBM Decision Optimization    E0BTTLL
    Optimization Engine           Center  CPLEX Engine
    Processor Value Unit         Processor Value Unit
    Annual SW Subscription       Annual SW Subscription
    and Support Renewal 12       and Support Renewal 12
    Months                       Months

IBM ILOG ODM Enterprise      IBM Decision Optimization
Data Server                       Center  Data Server

IBM ILOG ODM Enterprise      IBM Decision Optimization    D0IV6LL
    Data Server Processor         Center  Data Server
    Value Unit License +         Processor Value Unit
    SW Subscription and          License + SW
    Support 12 Months            Subscription and
                                 Support 12 Months
IBM ILOG ODM Enterprise      IBM Decision Optimization    D0IV7LL
    Data Server Processor         Center  Data Server
    Value Unit SW                Processor Value Unit
    Subscription and             SW Subscription and
    Support Reinstatement        Support Reinstatement
    12 Months                    12 Months
IBM ILOG ODM Enterprise      IBM Decision Optimization    E0BTULL
    Data Server Processor         Center  Data Server
    Value Unit Annual SW         Processor Value Unit
    Subscription and             Annual SW Subscription
    Support Renewal 12           and Support Renewal 12
    Months                       Months

IBM ILOG ODM Enterprise      IBM Decision Optimization
Client Edition                Center  Client Edition

IBM ILOG ODM Enterprise      IBM Decision Optimization    D0IVQLL
    Client Edition                Center  Client Edition
    Authorized User              Authorized User
    License + SW                 License + SW
    Subscription and             Subscription and
    Support 12 Months            Support 12 Months
IBM ILOG ODM Enterprise      IBM Decision Optimization    D0IVRLL
    Client Edition                Center  Client Edition
    Authorized User              Authorized User
    SW Subscription and          SW Subscription and
    Support Reinstatement        Support Reinstatement
    12 Months                    12 Months
IBM ILOG ODM Enterprise      IBM Decision Optimization    E0BTVLL
    Client Edition                Center  Client Edition
    Authorized User Annual       Authorized User Annual
    SW Subscription and          SW Subscription and
    Support Renewal 12           Support Renewal 12
    Months                       Months

Passport Advantage customer: Media pack entitlement details

Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding refreshed media from Passport Advantage as an electronic download or physical media packs. New customers will receive the refreshed level of the media with an order for the product.

Entitled maintenance        Media pack                 Part
offering description        description                number
 
IBM ILOG ODM Enterprise     IBM Decision Optimization  B801PML
Developer Edition            Center  for Multiplatforms
per Authorized User         Version 3.8 Multilingual
                            Media Pack

Note: This media pack also includes the following entitled maintenance offerings:

 
IBM ILOG ODM Enterprise
Optimization Server per
Processor Value Unit
 
IBM ILOG ODM Enterprise
Planner Edition per
Authorized User
 
IBM ILOG ODM Enterprise
Reviewer Edition per
Authorized User
 
IBM ILOG ODM Enterprise
Optimization Engine per
Processor Value Unit
 
IBM ILOG ODM Enterprise
Data Server per Processor
Processor Value Unit
 
IBM ILOG ODM Enterprise
Client Edition per
Authorized User
 
IBM ILOG Optimization       IBM Decision Optimization  B801QML
Solutions Accelerator        Center  Solutions
Server Edition per          Accelerator Server
Processor Value Unit        Edition for
Value Unit                  Multiplatforms Version
                            3.8 Multilingual Media Pack
 
IBM ILOG Optimization       IBM Decision Optimization  B801RML
Solutions Accelerator        Center  Optimization
Client Edition per          Solutions Accelerator
Authorized User             Client Edition for
                            Multiplatforms Version
                            3.8 Multilingual Media Pack

Charge metric


Note: Program names are updated to reflect the name changes detailed in the Ordering information section. The charge metrics are not affected.

Program name                     PID number   Charge metric
 
IBM Decision Optimization        5724-Y04     Per Authorized User
     Center  Client Edition
 
IBM Decision Optimization        5724-Y04     Per Processor Value
     Center  Data Server                        Unit
 
IBM Decision Optimization        5724-Y04     Per Authorized User
     Center  Developer Edition
 
IBM Decision Optimization        5724-Y04     Per Processor Value
     Center  CPLEX Engine                       Unit
 
IBM Decision Optimization        5724-Y04     Per Processor Value
     Center  CPLEX Server                       Unit
 
IBM Decision Optimization        5724-Y04     Per Authorized User
     Center  Planner Edition
 
IBM Decision Optimization        5724-Y04     Per Authorized User
     Center  Reviewer Edition
 
IBM Decision Optimization        5724-Y04     Per Authorized User
     Center  Solutions
    Accelerator Client
    Edition
 
IBM Decision Optimization        5724-Y04     Per Processor Value
     Center  Solutions                          Unit
    Accelerator Server
    Edition


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available via Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

This program is licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number
Product                                        License
identifier   Product name                      Information ID
 
5724-Y04     IBM Decision Optimization         L-ASAY-9F5EE5
              Center  Clients 3.8
 
5724-Y04     IBM Decision Optimization         L-ASAY-9F5GRC
              Center  Developer Edition 3.8
 
5724-Y04     IBM Decision Optimization         L-ASAY-9F5GSJ
              Center  Servers 3.8
 
5724-Y04     IBM Decision Optimization         L-ASAY-9F5GTF
              Center  Solutions Accelerator
             Client 3.8
 
5724-Y04     IBM Decision Optimization         L-ASAY-9F5GU5
              Center  Solutions Accelerator
             Server 3.8 

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Other terms
Volume orders (IVO)

No

IBM International Passport Advantage Agreement
Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
Usage restriction

Yes. For additional information, refer to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
System i® Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool securely transmits via either the Internet (HTTPS or VPN) or modem, and can be configured to communicate securely through gateways to provide you a single point of exit from your site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into your system. System inventory information is stored in a secure database, which is protected behind IBM firewalls. It is viewable only by you and IBM. Your business applications or business data is never transmitted to IBM.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic


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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available at

http://www.ibm.com/software/passportadvantage

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing
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Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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