IBM WebSphere DataPower XC10 Appliance and IBM Workload Deployer Support Registration provides one-year warranty support to accommodate your business scaling and support needs

IBM United States Software Announcement 211-136
April 5, 2011


Table of contents
Overview Overview Technical information Technical information
Key prerequisites Key prerequisites Ordering information Ordering information
Description Description Terms and conditions Terms and conditions
Program number Program number Prices Prices
Publications Publications


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At a glance
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IBM® WebSphere® DataPower® XC10 Appliance Support Registration and IBM Workload Deployer Support Registration offer entitlement for one-year remote call-in support for your IBM WebSphere DataPower Appliances.



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Overview
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IBM Workload Deployer Support Registration and IBM WebSphere DataPower XC10 Appliance Support Registration offer entitlements for one-year remote call-in support.

This enables you to:

  • Obtain remote assistance to answer usage, installation, and technical questions
  • Report problems to support specialists
  • Obtain assistance to isolate and diagnose problems from support specialists


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Key prerequisites
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IBM WebSphere DataPower XC10 Appliance Support Registration is applicable only to the IBM WebSphere DataPower XC10 Appliance. IBM Workload Deployer Support Registration is applicable only to the IBM Workload Deployer Appliance.



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Planned availability date
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June 15, 2011 - IBM Workload Deployer Support Registration

June 15, 2011 - IBM WebSphere DataPower XC10 Appliance Support Registration



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Description
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IBM WebSphere DataPower XC10 Appliance Support Registration and IBM Workload Deployer Support Registration offer comprehensive, remote usage support for the IBM WebSphere DataPower XC10 Appliance and IBM Workload Deployer, respectively, to help with problem determination and resolution. The IBM WebSphere DataPower XC10 Appliance and Workload Deployer support teams provide defect-level support and can help you get problems resolved quickly and efficiently within your time zone.

With technical support, your IT staff can obtain:

  • Telephone or electronic access to IBM support specialists for answers to product-specific and task-oriented questions about everything -- from installation to the operation of currently supported IBM software products
    • 9 hours per day, 5 days per week within your time zone for noncritical issues
    • 24 hours per day, 7 days per week for critical (Sev 1) issues
  • Electronic access to IBM technical support knowledge bases
  • Online access to 24x7 technical support including enhanced self-help and search capabilities available via the IBM Software Support website
  • Electronic access for one year to periodic defect support updates

The price of one-year Support Registration is included in the applicable IBM Workload Deployer and IBM WebSphere DataPower XC10 Appliance price. The one-year Support Registration contract will begin on the Appliance shipment date.



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Reference information
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For information about warranty service upgrades and maintenance services for IBM Workload Deployer, refer to Hardware Announcement 111-073, dated April 05, 2011.

For information about warranty service upgrades and maintenance services for IBM WebSphere DataPower XC10 Appliance, refer to Hardware Announcement 111-043, dated April 05, 2011.



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Program number
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Program             Program
number      VRM     name
 
5765-PS1    3.0     IBM Workload Deployer
                    License + maintenance 12 months
 
5765-H42    2.0     IBM WebSphere DataPower XC10 Appliance
                    License + maintenance 12 months

Note: Support Registration is ordered via the configurator aid ECFGSSG.

Product identification number

                                             Program
Program name                                 number
 
IBM Workload Deployer
 Subscription & Support
 
  License + maintenance 12 months            5765-PS1
 
  No-Charge Registration                     5765-PS2
 
  Registration and Renewal                   5765-PS2
 
  1-year After License                       5765-PS3
 
  3-year Registration                        5765-PS4
 
  3-year Renewal                             5765-PS5
 
  3-year After License                       5765-PS6
 
 
IBM WebSphere DataPower XC10 Appliance
 Subscription & Support
 
  License + maintenance 12 months            5765-H42
 
  No-Charge Registration                     5765-H32
 
  Registration and Renewal                   5765-H32
 
  1-year After License                       5765-H33
 
  3-year Registration                        5765-H34
 
  3-year Renewal                             5765-H35
 
  3-year After License                       5765-H36

Note: IBM Workload Deployer and IBM WebSphere DataPower XC10 Appliance are ordered via the configurator aid ECFGSSG.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

https://www.ibm.com/partnerworld/mem/sla.jsp?num=211-136


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi


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Publications
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No publications are shipped with these programs.



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Technical information
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Specified operating environment

Software requirements

IBM WebSphere DataPower XC10 Appliance Support Registration is applicable only to IBM WebSphere DataPower XC10 Appliance.

IBM Workload Deployer Support Registration is applicable only to IBM Workload Deployer Appliance.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Software Services
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based Software Services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/


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Ordering information
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Charge metric
IBM Workload Deployer Support Registration: 
 
Program name                           PID number  Charge metric
 
IBM Workload Deployer                  5765-PS1    Per Appliance
    License + Maintenance 12 months
 
IBM Workload Deployer                  5765-PS2    Per Appliance
    No-charge Registration
    Registration and Renewal
 
IBM Workload Deployer                  5765-PS3    Per Appliance
    1-year After License
 
IBM Workload Deployer                  5765-PS4    Per Appliance
    3-year Registration
 
IBM Workload Deployer                  5765-PS5    Per Appliance
    3-year Renewal
 
IBM Workload Deployer                  5765-PS6    Per Appliance
    3-year After License
 
 
IBM WebSphere DataPower XC10 Appliance Support Registration:
 
Program name                           PID number  Charge metric
 
IBM WebSphere DataPower XC10           5765-H42    Per Appliance
  Appliance
    License + Maintenance 12 months
 
IBM WebSphere DataPower XC10           5765-H32    Per Appliance
  Appliance
    No-charge Registration
    Registration and Renewal
 
IBM WebSphere DataPower XC10           5765-H33    Per Appliance
  Appliance
    1-year After License
 
IBM WebSphere DataPower XC10           5765-H34    Per Appliance
  Appliance
    3-year Registration
 
IBM WebSphere DataPower XC10           5765-H35    Per Appliance
  Appliance
    3-year Renewal
 
IBM WebSphere DataPower XC10           5765-H36    Per Appliance
  Appliance
    3-year After License

IBM Workload Deployer Support Registration

The IBM Workload Deployer Support Registration software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support, for the IBM Workload Deployer only.

Extending coverage for a total of three years from the date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.

 
Program                                                   Feature
number       Description                                  number
 
5765-PS1     IBM Workload Deployer
              License + Maintenance 12 months             0001
 
5765-PS2     IBM Workload Deployer
              No-Charge Registration                      0001
              Registration and Renewal                    0002
 
5765-PS3     IBM Workload Deployer
              1-year After License                        0001
 
5765-PS4     IBM Workload Deployer
              3-year Registration                         0001
 
5765-PS5     IBM Workload Deployer
              3-year Renewal                              0001
 
5765-PS6     IBM Workload Deployer
              3-year After License                        0001

WebSphere DataPower XC10 Appliance Support Registration

IBM WebSphere DataPower XC10 Appliance Support Registration software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support, for IBM WebSphere DataPower XC10 Appliance only.

Extending coverage for a total of three years from the date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.

The program number 5765-H42 is new for IBM WebSphere DataPower XC10 Appliance V2.0. The remaining program numbers for support for IBM WebSphere DataPower XC10 Appliance V2.0 are the same as the previous version of IBM WebSphere DataPower XC10 Appliance. For additional details, refer to Software Announcement 210-125, dated April 30, 2010.

Program                                                         Feature
number      Program name                                        number

5765-H42    IBM WebSphere DataPower XC10 Appliance
              License + Maintenance 12 months                   0001

5765-H32    IBM WebSphere DataPower XC10 Appliance
              No-charge Registration                            0001
              Registration and Renewal                          0002

5765-H33    IBM WebSphere DataPower XC10 Appliance
              1-year After License                              0001
 
5765-H34    IBM WebSphere DataPower XC10 Appliance
              3-year Registration                               0001 

5765-H35    IBM WebSphere DataPower XC10 Appliance
              3-year Renewal                                    0001
 
5765-H36    IBM WebSphere DataPower XC10 Appliance
              3-year After License                              0001


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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information form number

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf
Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

No

Usage restriction

Yes

Software Subscription and Support (Software Maintenance) applies

Yes. All distributed software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.

While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short-duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook

Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage
IBM Operational Support Services - SoftwareXcel

No

Other support

Support Registration

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable



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Prices
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Information on charges is available at

http://www.ibm.com/support

Choose the option entitled Purchase/upgrade tools.

IBM Workload Deployer Support Registration

 
Feature                                          Feature
PID          Description                         number    
 
5765-PS1     IBM Workload Deployer
              License + Maintenance 12 months    0001     
 
5765-PS2     IBM Workload Deployer
              No-charge Registration             0001     
              Registration and Renewal           0002 
 
5765-PS3     IBM Workload Deployer
              1-year After License               0001     
 
5765-PS4     IBM Workload Deployer
              3-year Registration                0001    
 
5765-PS5     IBM Workload Deployer
              3-year Renewal                     0001    
 
5765-PS6     IBM Workload Deployer
              3-year After License               0001    

IBM WebSphere DataPower XC10 Appliance Support Registration

The program number 5765-H42 is new for IBM WebSphere DataPower XC10 Appliance V2.0. The remaining program numbers for support for IBM WebSphere DataPower XC10 Appliance V2.0 are the same as the previous version of IBM WebSphere DataPower XC10 Appliance. For additional details, refer to Software Announcement 210-125, dated April 30, 2010.

Feature                                          Feature
PID          Description                         number 
 
5765-H42     IBM WebSphere DataPower XC10
               Appliance
                License + Maintenance 12 months  0001     
 
5765-H32     IBM WebSphere DataPower XC10
               Appliance
                No-charge Registration           0001   
                Registration and Renewal         0002  
 
5765-H33     IBM WebSphere DataPower XC10
               Appliance
                1-year After License             0001   
 
5765-H34     IBM WebSphere DataPower XC10
               Appliance
                3-year Registration              0001    
 
5765-H35     IBM WebSphere DataPower XC10
               Appliance
                3-year Renewal                   0001 
 
5765-H36     IBM WebSphere DataPower XC10
               Appliance
                3-year After License             0001  

There are no changes for pricing support for IBM WebSphere DataPower XC10 Appliance V2.0. IBM has introduced a new program number, 5765-H42, for IBM WebSphere DataPower XC10 Appliance V2.0 License + Maintenance for 12 months.

Trademarks

IBM, WebSphere, DataPower, PartnerWorld and Passport Advantage are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

http://www.ibm.com/legal/us/en/

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

Terms of use

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