IBM Tivoli Composite Application Manager for Application Diagnostics V7.1 provides real-time problem detection, analysis, and repair to help maintain the availability and performance of on demand applications
IBM United States Software Announcement 209-424December 1, 2009
 ENUS209-424.PDF (165KB)
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| At a glance |
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IBM® Tivoli® Composite Application Manager for Application Diagnostics:
- Provides key performance metrics to the IBM Tivoli Enterprise Portal
- Enables you to view all Java™ Enterprise Edition (JEE) transactions that are "in-flight" to uncover the root cause of bottlenecks and perform detailed memory analysis
- Helps you correlate and profile transactions that span multiple subsystems
- Creates reports that deliver insight into performance trends through deep-dive analytical views at the application, transaction, server or request levels
- Leverages powerful memory diagnostics to help IT staff quickly detect and fix application memory leaks down to specific Java classes
- Can be used to set resource or application traps to detect and remedy potentially troublesome situations
- Integrates with IBM Rational® Performance Tester to provide live performance data from production directly to the developer desktop
- Integrates smoothly with other IBM Tivoli products to provide a comprehensive application management solution for composite environments
For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL.
Reference: YE001
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| Overview |
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IBM Tivoli Composite Application Manager for Application Diagnostics V7.1 combines IBM Tivoli Composite Application Manager for WebSphere® and IBM Tivoli Composite Application Manager for J2EE into a single product and includes new and enhanced capabilities. As a combination of the two products, IBM Tivoli Composite Application Manager for Application Diagnostics V7.1 provides deep diagnostic capabilities for JEE applications. What does "deep diagnostic capabilities" mean? In the case of JEE applications, the most common issues are hung or poor performing applications and memory leaks. IBM Tivoli Composite Application Manager for Application Diagnostics will not just alert you to these issues, it will help you determine why they happened, down to the offending method call. It can help identify memory leaks down to the line of code causing the leak. To optimize application performance, a report can be run showing the SQL statements executed over a specified period of time and the execution time for each one, which allows users to identify potential bottlenecks and work with the database administrator to optimize the SQL calls.
Key new features
- Can launch-in-context to deep diagnostic functions from operational monitoring views
- Robust WebSphere Virtual Enterprise monitoring
- Improved ease of installation and configuration
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| Key prerequisites |
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Refer to the Hardware and software requirements section.
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| Planned availability date |
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IBM Tivoli Composite Application Manager for Application Diagnostics, V7.1
- December 4, 2009: eGA
- January 15, 2010: pGA
IBM Tivoli Composite Application Manager for Application Diagnostics for z/OS®, V7.1
- December 11, 2009: pGA
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| Description |
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IBM Tivoli Composite Application Manager for Application Diagnostics V7.1 combines IBM Tivoli Composite Application Manager for WebSphere and IBM Tivoli Composite Application Manager for J2EE into a single product and includes new and enhanced capabilities. As a combination of the two products, IBM Tivoli Composite Application Manager for Application Diagnostics V7.1 provides deep diagnostic capabilities for JEE applications. Broadly defined, these capabilities could be categorized into three areas that each help to focus in on application performance problems: operational monitoring, transaction analysis, and memory analysis.
Operational monitoring is valuable to IT operations and subject matter experts (SMEs) such as Web and application administrators and developers in determining the health of an application and the environment in which it runs, as well as performing initial troubleshooting and, in some cases, diagnosis. Key metrics include the following, although there are many more available out-of-the-box that can be valuable depending on the particulars of the application.
- JVM CPU utilization
- Heap usage
- Garbage collection
- Connection pool usage
- Thread pools
- JDBC connection statistics
Transaction analysis helps SMEs to quickly determine if an application is hung, and if so, where it's hung. If it's not hung, then detailed transaction profiling can be performed to help identify the bottleneck. In particular, IBM Tivoli Composite Application Manager for Application Diagnostics V7.1 helps enable you to:
- View in real time all in-flight JEE transactions, including composite transactions that cross into the CICS® and IMS™ subsystems and perform real-time Java stack traces and thread dumps
- Evaluate common performance bottlenecks and contributing factors with an automated problem finder to help detect, categorize, and analyze root causes easily
- Analyze problematic transactions both historically and in real time by drilling down into the details
- Correlate and profile transactions across multiple subsystems to determine the precise location and root causes of application failures
- Set alerts to help detect and fix potentially troublesome situations before they affect end users
- Analyze resource consumption patterns and trends on historical data to plan for future growth
- Integrate it with IBM Rational Performance Tester to provide live performance data from production directly to the developer desktop enabling operations and development to work closely together to solve production problems without having to re-create them in preproduction environments
IBM Tivoli Composite Application Manager for Application Diagnostics' memory analysis capabilities facilitate the detection and location of memory leaks to be detected and located using various methods of increasing precision and sophistication including:
- Memory trend graphing and metric comparison to help optimize JVM memory parameters, as well as detect memory leaks, garbage collection, and lock contention conditions
- Heap analysis to help pinpoint leaking classes to aid developers in fixing defective code
- Capture of the line number of code responsible for suspected leaking classes and methods to help establish relationship between referenced objects in the heap and allocating class names
Many companies rely on JEE applications for critical functions, whether it's a customer-facing, revenue generating e-commerce site or a less visible but no less critical internal operation such as claims processing. The cost of downtime of these applications may be tied to revenue lost due to abandoned sales or indirectly due to poor customer satisfaction. Therefore, improving on traditional measures such as Mean Time To Resolution (MTTR) and Mean Time Between Failures (MTBF) is even more important in these cases. That is why the capabilities of IBM Tivoli Composite Application Manager for Application Diagnostics just described are so valuable to IT personnel.
Operations and support teams can take advantage of IBM Tivoli Composite Application Manager for Application Diagnostics integration with the breadth of the Tivoli monitoring portfolio. Because IBM Tivoli Composite Application Manager for Application Diagnostics uses the IBM Tivoli Enterprise Portal (TEP) to visualize key performance metrics, operations staff obtains a single-user interface for performance metrics and trends from JEE application servers and other monitored systems, such as messaging middleware, networks, and databases. Data is aggregated, correlated and presented in rich visual formats to help operations spot trends pointing to delays or other symptoms.
Application support, test, and development teams can also use the TEP component of the IBM Tivoli Monitoring progam to gain deep insight into the health of applications. Business workspaces defined in the TEP integrate with other IBM Tivoli monitoring tools to provide an end-to-end view of the front-end, middleware, and back-end processes of end-user applications.
Developers can also take advantage of IBM Tivoli Composite Application Manager for Application Diagnostics information within a Rational Performance Tester (RPT) environment. IBM Tivoli Composite Application Manager for Application Diagnostics can send low-level application trace data to RPT, which provides application teams with live production intelligence to help quickly access and fix application code, eliminating the need to re-create the problem in a pre-production environment.
IBM Tivoli Composite Application Manager for Application Diagnostics provides support for many different application server platforms, giving you a consistent way to manage composite applications across WebSphere, Oracle WebLogic and Application Server, JBoss, SAP NetWeaver, Sun Java Enterprise System, and Tomcat environments. Refer to the Hardware and software requirements section in this announcement for the latest information on supported platforms.
Accessibility by people with disabilities
A U.S. Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be requested at
Business Partner information
If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).
Value Unit-based pricing for system z products
Value Unit pricing for eligible IBM System z® IBM International Program License Agreement (IPLA) programs enables a lower cost of incremental growth and enterprise aggregation. Each System z IPLA product with Value Unit pricing has a single price per Value Unit and a conversion matrix, called Value Unit Exhibit, for converting from some designated measurement to Value Units. Most commonly, Millions of Service Units (MSUs) is the measurement designated by IBM to be converted to Value Units. Some other measurements are engines or messages. Since MSUs are the most common measurement, that measurement will be used for the remainder of this description.
Value Unit pricing offers price benefits for you. For each System z IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the required license capacity. Each of the various Value Unit Exhibits stipulate that the larger your required license capacity, the fewer Value Units per MSU you will need. Value Unit Exhibits are uniquely identified by a three digit code and referred to using the nomenclature VUExxx, where xxx is the three digit code.
Subsequent acquisitions of Value Unit priced programs offer additional price benefits. The quantity of each System z IPLA program that you have acquired is referred to as entitled license capacity. If you wish to grow your entitled license capacity for a System z IPLA program, the calculation to determine additional needed Value Units is based upon the number of Value Units already acquired.
For each System z IPLA program with Value Unit pricing, you should:
- Determine the required license capacity, in MSUs
- Aggregate the MSUs across the enterprise
- Convert the total MSUs to Value Units, using the applicable Value Unit Exhibit
- Multiply the price per Value Unit by the total number of Value Units to determine the total cost
To simplify conversion from the designated measurement to Value Units or vice-versa, use the Value Unit Converter Tool. For additional information or to obtain a copy of the Value Unit Converter Tool, visit the Value Unit Converter Tool Web site
Note that Value Units of a given product cannot be exchanged, interchanged, or aggregated with Value Units of another product.
To determine the required license capacity for the System z IPLA program you selected, refer to the Terms and conditions section.
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| Product positioning |
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The IBM Tivoli monitoring family of products can be split into three layers:
- End-user experience monitoring
- Operational monitoring
- Deep diagnostics
IBM Tivoli Composite Application Manager for Transactions provides end-user experience monitoring through both real end-user monitoring and synthetic transactions. Response times can be broken down across the components that make up the transaction, which are shown in a topology view, making it easy to isolate the bottleneck. From the topology view, users can drill down to further information obtained by the other Tivoli monitoring products.
IBM Tivoli Monitoring, IBM Tivoli Monitoring for Microsoft® Applications, IBM Tivoli Composite Application Manager for Applications, and IBM Tivoli Composite Application Manager for SOA Platform provide operational monitoring to help ensure optimal performance and availability of key resources in the IT environment.
IBM Tivoli Composite Application Manager for Application Diagnostics provides deep diagnostics for JEE applications, such as tracing requests to identify the root cause of poor performance or memory leaks. Through out-of-the-box integration with IBM Tivoli Composite Application Manager for Transactions, users can drill down directly from a topology view to the diagnostic information for that transaction.
IBM Tivoli's monitoring products integrate smoothly with other IBM Tivoli products to provide a comprehensive application management solution for composite environments.
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| Program number |
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Program Program
number VRM name
5724-Y92 7.1 IBM Tivoli Composite Application Manager for
Application Diagnostics
5698-B48 7.1 IBM Tivoli Composite Application Manager for
Application Diagnostics on z/OS
Product identification number
IBM Tivoli Composite Application Manager for Application Diagnostics for z/OS, V7.1
Subscription and Program PID number Support PID number 5698-B48 5698-S83
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| Education support |
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Comprehensive education for IBM Tivoli products is offered through Worldwide Tivoli Education Delivery Services. A wide range of training options are available, including classes led by instructors, learning on demand, on-site training, and blended learning solutions.
For additional information, visit
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| Offering Information |
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Product information is available via the Offering Information Web site
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| Publications |
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The following hardcopy publications are shipped with the basic machine-readable material for Composite Application Manager for Application Diagnostics for z/OS, V7.1:
Order Title number IBM Tivoli Composite Application Manager for Application GI11-9334 Diagnostics Program Directory IBM Tivoli Composite Application Manager for Application GI11-9335 Diagnostics Common Services Program Directory IBM Tivoli Composite Application Manager for Application GI11-9336 Diagnostics, Tivoli Enterprise Monitoring Agent Program Directory
The following publication will be available for download in English by December 1, 2009. Translated copies in selected languages will be available for download within 60 days of the English availability date.
Order Title number IBM Tivoli Composite Application Manager for Application GI11-9434 Diagnostics Quick Start Guide IBM Tivoli Composite Application Manager for Application SC27-2817 Diagnostics User's Guide IBM Tivoli Composite Application Manager for Application GC27-2827 Diagnostics Planning an Installation IBM Tivoli Composite Application Manager Agent for WebSphere SC27-2818 Applications Installation and Configuration Guide IBM Tivoli Composite Application Manager Agent for WebSphere SC27-2820 Applications Data Collector for z/OS IBM Tivoli Composite Application Manager Agent for WebSphere SC27-2826 Applications Installation and Configuration Guide for i5/OS IBM Tivoli Composite Application Manager Agent for HTTP SC27-2819 Servers SC27-2819 Installation and Configuration Guide IBM Tivoli Composite Application Manager Agent for J2EE Data SC27-2823 Collector Installation and Configuration Guide IBM Tivoli Composite Application Manager Agent for J2EE SC27-2824 Monitoring Agent Installation and Configuration Guide IBM Tivoli Composite Application Manager for Application SC27-2825 Diagnostics Managing Server Installation and Configuration Guide IBM Tivoli Composite Application Manager for Application GC27-2821 Diagnostics Troubleshooting Guide IBM Tivoli Composite Application Manager for Application GC27-2822 Diagnostics Messaging Guide
The IBM Publications Center
The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer number for 20 countries. A large number of publications are available online in various file formats, and they can all be downloaded in all countries, free of charge, where IBM does business.
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| Technical information |
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Specified operating environment
Hardware and software requirements
For the most current information on supported platforms, refer to the online documentation link
The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a README file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.
Planning information
Direct customer support
Direct customer support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products.
Installation and technical support is provided by Global Services. For more information call 800-IBM-4YOU (426-4968).
For technical support or assistance, contact your IBM representative or visit
Packaging
Composite Application Manager for Application Diagnostics V7.1 for the distributed environment is distributed with:
- International Program License Agreement (Z125-3301)
- License Information document (part number CT5K2ML)
- CD-ROM
- Publications (refer to the Publications section)
Composite Application Manager for Application Diagnostics for z/OS, V7.1 for the z/OS environment is distributed with:
- International Program License Agreement (Z125-3301)
- License Information document (GI11-9337-00)
- 3480 tape cartridge
- Publications (refer to the Publications section)
This program, when downloaded from a Web site, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.
Security, auditability, and control
Composite Application Manager for Application Diagnostics V7.1 uses the security and auditability features of the operating system software. The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.
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| Software Services |
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IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.
To learn more about IBM Software Services or to contact a Software Services sales specialist, visit
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| IBM Tivoli Enhanced Value-Based Pricing |
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IBM Tivoli software products are priced using IBM Tivoli's Enhanced Value-Based Pricing. The Enhanced Value-Based Pricing system is based upon the IBM Tivoli Environment- Managed Licensing Model, which uses a managed-environment approach -- whereby price is determined by what is managed rather than the number and type of product components installed.
For example, all servers monitored with IBM Tivoli's monitoring product (IBM Tivoli Monitoring) require entitlements sufficient for those servers. Other Tivoli products may manage clients, client devices, agents, network nodes, users, or other items, and are licensed and priced accordingly.
Unlike typical systems management licensing models that require entitlements of specific software components to specific systems, the IBM Tivoli Environment-Managed Licensing Model provides the customer flexibility to deploy its IBM Tivoli software products within its environment in a manner that can address and respond to the customer's evolving architecture. That is, as the architecture of a customer's environment changes, the customer's implementation of IBM Tivoli software can be altered, as needed, without affecting the customer's license requirements (as long as the customer does not exceed its entitlements to the software).
Under Enhanced Value-Based Pricing, licensing and pricing of server-oriented applications are determined based upon the server's use in the customer's environment. Typically, such applications are licensed and priced in a manner that corresponds to each installed and activated processor of the server managed by the IBM Tivoli application to help correlate price to value while offering a simple solution.
For servers with physical or logical (sometimes called virtual) partitions, entitlements are required for all installed and activated processors on the server. For each IBM Tivoli application managing a clustered environment, licensing is based on the cumulative number of installed and activated processors on each server in the cluster.
Enhanced Value-Based Pricing recognizes the convergence of RISC and UNIX®, and Microsoft Windows® and Intel® technologies, in order to simplify your licensing requirements, and to provide a smoother, more scalable model. Pricing and licensing does not differentiate between non-System z server platforms or operating systems. For some products, this platform neutrality extends to System z and other host servers as well.
IBM Tivoli Enhanced Value-Based Pricing terminology definitions
Client device or client
A client device is a computing device that requests the execution of a set of commands, procedures, or applications from another computer system that is typically referred to as a server. Multiple client devices may share access to a common server. A client device generally has some processing capability or is programmable to allow a user to do work. Examples include, but are not limited to, notebook computers, desktop computers, desk side computers, technical workstations, appliances, automated teller machines, point- of-sale terminals, tills and cash registers, and kiosks.
Enterprise
An enterprise is a person or single entity and the subsidiaries owned by more than 50 percent.
IBM Integrated Facility for Linux® (IFL)
This optional facility enables additional processing capacity exclusively for Linux workload, with no effect on the model designation of a System z or S/390® server. Consequently, executing Linux workload on the IFL will not, in most cases, result in any increased IBM software charges for z/OS, OS/390®, VM, VSE, or TPF operating systems and applications. There is, as indicated, a charge associated with the IFL, and there may also be a charge for applications that run on the IFL.
The IFL may be dedicated to a single Linux-mode logical partition or it may be shared by multiple Linux-mode logical partitions. Installations should note that the Linux workspace enabled by this facility will not support any of the traditional S/390 operating systems (OS/390, TPF, VSE, or VM). Only Linux applications or Linux operating in conjunction with the Virtual Image Facility, an environment that operates within a logical partition or in native S/390 mode and provides the capability to create multiple Linux images, are supported by IBM S/390 IFL.
Managed processor (charging under full capacity in the managed environment)
Charges are based on the active processors on the machines in the computing environment affiliated with the program rather than on the server where the program is run. The managed processors, which require PoEs, are defined in the License Information's program-unique terms.
Notes:
- IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
- Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
- The program may not run on some or all of the processors for which PoEs are required by the program's valuation method.
- In the System z IFL environment, each IFL engine is considered a single physical processor.
- Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
- Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blades with which the program is affiliated.
- Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage® Web site
Millions of Service Units (MSUs)
MSU is defined as millions of CPU service units per hour, which is the measure of capacity used to describe the computing power of the hardware processors on which S/390 or System z software runs. Processor MSU values are determined by the hardware vendor, IBM, or Software Compatible Vendors (SCVs).
For more detailed information about System z software pricing, go to
Processor (per processor charging under full capacity)
In full capacity charging, PoE must be acquired for all activated processors (available for use) that are on the server where the program or a component of the program is run.
Notes:
- IBM defines a physical processor in a computer as a functional unit that interprets and executes instructions. A physical processor consists of at least an instruction control unit and one or more arithmetic and logic units.
- Multicore technology allows two or more processors (commonly called cores) to be active on a single silicon chip. With multicore technology, IBM considers each core to be a physical processor. For example, in a dual-core chip, there are two physical processors residing on the single silicon chip.
- In the System z IFL environment, each IFL engine is considered a single physical processor.
- Threading, a technique that makes a single processor seem to perform as two or more, does not affect the count of physical processors.
- Where blade technology is employed, each blade is considered a separate server and charging is based upon the total number of processors on the blade on which the program is run.
- When a server is shipped with six processors, but two of them are inactive, four processors are active for the customer.
- Not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor value unit conversion table on the Passport Advantage Web Site
Server
A server is a computer system that executes requested procedures, commands, or applications to one or more user or client devices over a network. A PoE must be obtained for each server on which the program or a component of the program is run or for each server managed by the program. Where blade technology is employed, each blade is considered a separate server.
Standby or backup systems
For programs running or resident on backup machines, IBM defines three types of situations: cold, warm and hot. In cold and warm situations, a separate entitlement for the copy on the backup machine is normally not required and typically no additional charge applies. In a hot backup situation, the customer needs to acquire other license or entitlements sufficient for that server. All programs running in backup mode must be solely under the customer's control, even if running at another enterprise's location.
As a practice, the following are definitions and allowable actions concerning the copy of the program used for backup purposes.
Cold: A copy of the program may reside, for backup purposes, on a machine as long as the program is not started. There is no additional charge for this copy.
Warm: A copy of the program may reside for backup purposes on a machine and is started, but is idling, and is not doing any work of any kind. There is no additional charge for this copy.
Hot: A copy of the program may reside for backup purposes on a machine, is started, and is doing work. The customer must acquire a license or entitlements for this copy and there will generally be an additional charge.
Doing work includes, for example, production, development, program maintenance, and testing. It also could include other activities such as mirroring of transactions, updating of files, synchronization of programs, data or other resources (for example, active linking with another machine, program, database or other resource, and so on), or any activity or configurations that would allow an active hot switch or other synchronized switch over between programs, databases, or other resources to occur.
In the case of a program or system configuration that is designed to support a high availability environment by using various techniques (for example, duplexing, mirroring of files, or transactions, maintaining a heartbeat, active linking with another machine, program, database, or other resource), the program is considered to be doing work in the hot situation and a license or entitlement must be purchased.
Value Units
A Value Unit is a pricing charge metric for program license entitlements that is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurements are processor cores and MSUs. However, for select programs, there are other designated measurements such as servers, users, client devices, and messages. The number of Value Unit entitlements required for your specific implementation of the given program must be obtained from a conversion table associated with the program. You must obtain a PoE for the appropriate number of Value Unit entitlements for your implementation. The Value Unit entitlements of a given program cannot be exchanged, interchanged, or aggregated with Value Unit entitlements of another program. Whenever the designated measurement is a processor core, not all processors require the same number of Value Unit entitlements. To determine the number of Value Unit entitlements required, refer to the processor Value Unit conversion table on the Passport Advantage Web site
Product and licensing Web sites
A complete list of IBM Tivoli products is available at
IBM Tivoli product licensing documents are available at
Passport Advantage for the distributed product
Through the Passport Advantage Agreement, you may receive discounted pricing based on their total volume of eligible products, across all IBM brands, acquired worldwide. The volume is measured by determining the total Passport Advantage points value of the applicable acquisitions. Passport Advantage points are only used for calculating the Entitled Passport Advantage discount.
To determine the required IBM Tivoli product configuration under Passport Advantage, the IBM Tivoli Enhanced Value-Based Pricing Model applies. The customer's environment is evaluated on a per-product basis.
Use the following two-step process to determine the total Passport Advantage points value:
- Analyze your environment to determine the number of charge units for a product. The quantity of each product's part numbers to be ordered is determine by that analysis.
- Order the Passport Advantage part numbers. A Passport Advantage point value, which is the same worldwide for a specific part number regardless of where the order is placed, is assigned to each IBM Tivoli product part number. The Passport Advantage point value for the applicable part number, multiplied by the quantity for that part number, will determine the Passport Advantage points for that IBM Tivoli product part number. The sum of these Passport Advantage points determines the Passport Advantage point value of the applicable IBM Tivoli product authorizations, which then may be aggregated with the point value of other applicable Passport Advantage product acquisitions to determine the total Passport Advantage points value.
The discounted pricing available through Passport Advantage is expressed in the form of Suggested Volume Prices (SVPs), which vary depending on the SVP level. Each SVP level is assigned a minimum total Passport Advantage point value, which must be achieved, in order to qualify for that SVP level.
Media packs and documentation packs do not carry Passport Advantage points and are not eligible for SVP discounting.
For additional information on Passport Advantage, refer to the following
The following Passport Advantage part number categories may be orderable:
- License and Software Subscription and Support 12 Months - This is the product authorization with Software Subscription and Support to the first anniversary date.
- Software Subscription and Support Annual Renewal - This is the Software Subscription and Support renewal for one anniversary that applies when a customer renews their existing coverage period prior to the anniversary date at which it expires.
- Software Subscription and Support Reinstatement 12 months - This is for customers who have allowed their Software Subscription and Support to expire, and later wish to reinstate their Software Subscription and Support.
- Media packs - These are the physical media, such as CD-ROMs, that deliver the product's code.
- Documentation packs - These contain printed documentation such as the User's Guide and Release Notes.
IBM Tivoli Composite Application Manager for Application Diagnostics pricing example
IBM Tivoli Composite Application Manager for Application Diagnostics is based upon the IBM Tivoli Environment-Managed Licensing Model.
The following example is provided to illustrate your licensing requirements.
References to processor-based licensing do not represent the actual number of entitlements required. Entitlement requirements are Value Unit based. Processors referenced in these examples represent the designated measurement on which the required number of Value Unit entitlements will be calculated. The number of Value Units required per processor core will depend on the processor type. For more information, refer to the Value Unit definition in the IBM Tivoli Enhanced Value-Based Pricing terminology definitions. To determine the number of Value Unit entitlements required per processor core, refer to the Processor Value Unit conversion table on the Passport Advantage Web site
References to all other non-processor-based metrics do represent the actual number of entitlements required, unless other designated measurements are referenced or unless otherwise specified.
Distributed servers
- 20 uniprocessors
- 65 2-way servers
- 12 4-way servers
- One 8-way server
- One 12-way server with two virtual or logical partitions
- One 14-way server
- One 16-way Sun Ultra server with two 8-way physical partitions (only one of which is managed by Tivoli applications)
- One 24-way server
- One z800 server with two uniprocessor IFLs running Linux (also known as "Linux on System z")
Note:Linux on System z offerings may not be available for all Tivoli products. This licensing example assumes such availability. Linux on System z offerings have distinctly orderable part numbers in Passport Advantage, which should be used when ordering entitlements for IFLs running Linux.
If pricing products without a Linux on System z offering, you should exclude the z800 server entitlement requirement indicated below. The customer wants to manage the applicable distributed server environment, which requires Value Unit entitlements associated with the following number of processors:
Quantity in customer Processors to be Systems Managed environment licensed Uniprocessor 20 20 2-way 65 130 4-way 12 48 8-way 1 8 12-way (two logical 1 12 partitions) 14-way 1 14 16-way (two physical 1 16 partitions, one of which is managed by IBM Tivoli applications) 24-way 1 24 z800 server with 2 uniprocessor 1 2 IFLs (requires Linux on System z availability) Total processors to be licensed 274
If you have licensed this product, you may install any of the IBM Tivoli Composite Application Manager for Application Diagnostics monitoring agents and data collectors on any licensed server. The IBM Tivoli Monitoring product is bundled with this product, but you're only entitled to use the infrastructure components of IBM Tivoli Monitoring. You aren't entitled to install any of the IBM Tivoli Monitoring agents. Refer to the License Information document for specific terms and conditions.
IBM Tivoli Composite Application Manager for Application Diagnostics for z/OS pricing example (MSU based)
System z server:
- One 1,500 MSU System z server
IBM Tivoli Composite Application Manager for Application Diagnostics for z/OS employs value unit slope VUE007 (VUE = Value Unit Exhibit). If the customer has installed 1,500 MSUs, the applicable number of Value Units will be:
MSUs Value Units/MSU Value Units Base 3 1.00 3.00 Tier A 42 .45 18.90 Tier B 130 .36 46.80 Tier C 140 .27 37.80 Tier D 1,185 .20 237.00 Total 1,500 343.50
When calculating the total number of Value Units, the sum is rounded up to the next integer. So the customer will need to license 344 Value Units in this example. Value Units for non MSU-based S/390 processors:
System Value Units/System MP3000 H30 6 MP3000 H50 8 MP3000 H70 12 ESL models 2
Value Units for IBM 9672 processors are based upon the full capacity of these systems. This is applicable to all System z systems measured on MSU capacity. Information on MSU capacities can be found in the IBM System z Machines Exhibit, Z125-3901.
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| Ordering information |
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This distributed product is only available via Passport Advantage. It is not available as shrinkwrap.
Product group: Tivoli Product Identifier Description PID IBM Tivoli Composite Application Manager for Application 5724-Y92 Diagnostics V7.1 (for the distributed platform) IBM Tivoli Composite Application Manager for Application 5698-B48 Diagnostics for z/OS, V7.1 Product category: Application Management
The z/OS program in this announcement has Value Unit-Based pricing.
Program
number Program name Value Unit exhibit
5698-B48 IBM Tivoli Composite Application VUE007
Manager for Application Diagnostics
for z/OS, V7.1
For each System z IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the required license capacity. Your required license capacity is based upon the following factors:
- The System z IPLA program you select
- The applicable Value Unit Exhibit
- The applicable terms
- Whether your current mainframes are full capacity or sub-capacity
Value Unit exhibit VUE007
MSUs MSUs
minimum maximum Value Units/MSU
Base 1 3 1
Tier A 4 45 0.45
Tier B 46 175 0.36
Tier C 176 315 0.27
Tier D 316 + 0.2
Value Units for mainframes without MSU ratings:
Hardware Value Units/machine MP3000 H30 6 MP3000 H50 8 MP3000 H70 12 ESL models 2
Ordering z/OS through the Internet
ShopzSeries provides an easy way to plan and order your z/OS ServerPac or CBPDO. It will analyze your current installation, determine the correct product migration, and present your new configuration based on z/OS. Additional products can also be added to your order (including determination of whether all product requisites are satisfied). ShopzSeries is available in the U.S. and several countries in Europe. In countries where ShopzSeries is not available yet, contact your IBM representative (or IBM Business Partner) to handle your order via the traditional IBM ordering process. For more details and availability, visit the ShopzSeries Web site at
Passport Advantage customer: Media pack entitlement details
Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack.
Media pack description Part number IBM Tivoli Composite Application Manager for BJ0UCML Application Diagnostics V7.1 Media Pack
New licensees
Orders for new licenses will be accepted now.
Shipment will begin on the planned availability date.
Basic license
Ordering information for the distributed product in Passport Advantage
Passport Advantage allows you to have a common anniversary date for Software Subscription and Support renewals, which can simplify management and budgeting for eligible new versions and releases (and related technical support) for your covered products. The anniversary date, established at the start of your Passport Advantage Agreement, will remain unchanged while your Passport Advantage Agreement remains in effect. New software purchases will initially include twelve full months of Software Subscription and Support. Software Subscription and Support in the second year (the first year of renewal) can be prorated to be coterminous with your common anniversary date. Thereafter, all Software Subscription and Support will renew at the common anniversary date for twelve full months of Software Subscription and Support.
Refer to the IBM International Passport Advantage Agreement and to the IBM Software Support Handbook for specific terms relating to, and a more complete description of, technical support provided through Software Subscription and Support.
The quantity to be specified for the Passport Advantage part numbers in the following table is per processor Value Units and per client devices. To order a chargeable option for Passport Advantage, specify the desired part number and quantity.
Description Part number IBM Tivoli Composite Application Manager for Application D0BZ4LL Diagnostics PVU License + SW S&S 12 MO IBM Tivoli Composite Application Manager for Application E08AFLL Diagnostics PVU Annual SW S&S Renewal IBM Tivoli Composite Application Manager for Application D0BZ5LL Diagnostics PVU SW S&S Reinstatement 12 MO IBM Tivoli Composite Application Manager for Application D0BZ6LL Diagnostics for Linux on System z PVU License + SW S&S 12 MO IBM Tivoli Composite Application Manager for Application E08AGLL Diagnostics for Linux on System z PVU Annual SW S&S Renewal IBM Tivoli Composite Application Manager for Application D0BZ7LL Diagnostics for Linux on System z PVU SW S&S Reinstatement 12 MO IBM Tivoli Composite Application Manager for Application D0BZ8LL Diagnostics Processor Day OOCoD Temp Use Chrg
To order a media pack for Passport Advantage, specify the part number in the desired quantity from the following table:
Description Part number IBM Tivoli Composite Application Manager for BJ0UCML Application Diagnostics V7.1 Media Pack
Ordering information for the MSU-based z/OS product
Translation from MSUs to Value Units
MSUs Value Units/MSU
Base 1-3 1.00
Tier A 4-45 .45
Tier B 46-175 .36
Tier C 176-315 .27
Tier D 316+ .20
On/Off Capacity on Demand for the z/OS host product
The products in this announcement are eligible for On/Off Capacity on Demand (On/Off CoD) with a Temporary Use Charge calculated based on MSUs per day usage.
IBM Tivoli Composite Application Manager for Application Diagnostics V7.1 is also available, via Web download, from Passport Advantage.
Product name PID IBM Tivoli Composite Application Manager for 5698-B48 Application Diagnostics V7.1
To order, specify the program product number and the appropriate license or charge option. Also, specify the desired distribution medium. To suppress shipment of media, select the license-only option in CFSW.
Program name: IBM Tivoli Composite Application Manager for
Application Diagnostics for z/OS V7.1
Program PID: 5698-B48
Entitlement License option/
identifier Description Pricing metric
S015SJ4 IBM Tivoli Composite Basic OTC, per Value Unit
Application Manager for Basic OTC, per MSU-Day TUC
Application Diagnostics
S015W6M IBM Tivoli Composite Basic OTC, per Value Unit
Application Manager for Basic OTC, per MSU-Day TUC
WebSphere for Web Resources
Orderable
supply ID Description Language Distribution medium
S015SJ5 IBM Tivoli Composite Multilingual 3480 tape cartridge
Application Manager
for Application
Diagnostics
S015VT6 IBM Tivoli Composite Multilingual 3480 tape cartridge
Application Manager
for Websphere for
Web Resources
IBM Tivoli Composite Application Manager for WebSphere V6.1.0.5 subscription and support features were previously announced in Software Announcement 209-060, dated June 23, 2009.
Program name: IBM Tivoli Composite Application Manager for
Application Diagnostics V7.1
Subscription and Support PID: 5698-S83
Entitlement License option/
identifier Description Pricing metric
S0122NW Tivoli Composite Basic ASC, per Value Unit SW S&S
Application Manager No charge, decline SW S&S
for Application Per MSU SW S&S registration
Diagnostics S&S
S015M1N Tivoli Composite Basic ASC, per Value Unit SW S&S
Application Manager No charge, decline SW S&S
for WebSphere for Per MSU SW S&S registration
Web Resources S&S
Subscription and Support
Subscription and Support must be ordered to receive voice technical support via telephone during normal business hours, and future releases and versions, at no additional charge. The capacity of Subscription and Support (for example, Value Units or number of processors) must be the same as the capacity ordered for the product licenses.
To order, specify the Subscription and Support program product number and the appropriate license or charge option.
IBM is also providing Subscription and Support for these products, via a separately purchased offering, under the terms of the IBM International Agreement for Acquisition of Software Maintenance. This offering:
- Includes and extends the support services provided in the base support to include technical support via telephone during normal business hours.
- Entitles customers to future releases and versions, at no additional charge. Note that the customer is not entitled to new products.
When Subscription and Support is ordered, the charges will automatically renew annually unless cancelled by the customer.
Customized Offerings for the host product
Product deliverables are shipped only via Customized Offerings (for example, CBPDO, ServerPac, SystemPac®).
CBPDO and ServerPac are offered for Internet delivery, where ShopzSeries product ordering is available. Internet delivery of ServerPac may help improve automation and software delivery time. For more details on Internet delivery, refer to the ShopzSeries help information at
Media type for this software product is chosen during the Customized Offerings ordering process. Based on your customer environment, it is recommended that the highest possible density tape media is selected. Currently offered media types are:
- CBPDOs - 3480, 3480 Compressed, 3490E, 3590, 3592*
- ServerPacs - 3480, 3480 Compressed, 3490E, 3590, 3592*
- SystemPacs - 3480, 3480 Compressed, 3490E, 3590, 3592*
*3592 is highest density media. Selecting 3592 will ship the fewest number of media.
Once a product becomes generally available, it will be included in the next ServerPac and SystemPac monthly update.
Production of software product orders will begin on the planned general availability date.
- CBPDO shipments will begin one week after general availability.
- ServerPac shipments will begin two weeks after inclusion in ServerPac.
- SystemPac shipments will begin four weeks after inclusion in SystemPac due to additional customization, and data input verification.
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| Terms and conditions |
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.
Terms and conditions for distributed products
This product is only available via Passport Advantage. It is not available as shrinkwrap.
Licensing
IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.
This software license includes Software Subscription and Support (also referred to as Software Maintenance).
Agreement for Acquisition of Software Maintenance
The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for subscription and support (also referred to as Software Maintenance) and does not require customer signatures.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
License Information form number
Part number CT5K2ML
The program's License Information will be available for review on the IBM Software License Agreement Web site
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer
You may not copy and use this program on another computer without paying additional license fees.
Other terms
Volume orders (IVO)
No
IBM International Passport Advantage Agreement
Passport Advantage applies
Yes, and through the Passport Advantage Web site at
Usage restriction
Yes
Software Subscription and Support (Software Maintenance) applies
Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support (Software Maintenance) offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.
IBM includes one year of Software Subscription and Support (Software Maintenance) with each program license acquired. The initial period of Software Subscription and Support (Software Maintenance) can be extended by the purchase of a renewal option, if available.
While your Software Subscription and Support (Software Maintenance) is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at
Software Subscription and Support (Software Maintenance) does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.
For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at
Variable charges apply
No
Educational allowance available
Not applicable.
Terms and conditions for host products
Licensing
IBM International Program License Agreement including the License Information document and PoE govern your use of the program. PoEs are required for all authorized use.
Agreement for Acquisition of Software Maintenance
The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for subscription and support and does not require customer signatures.
These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.
IBM System z Operational Support Services - SoftwareXcel is an option if you desire added services.
License Information form number
GI11-937-00
The program's License Information will be available for review on the IBM Software License Agreement Web site
Limited warranty applies
Yes
Limited warranty
IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.
IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).
Program technical support
This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Subscription and Support also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.
Money-back guarantee
If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.
For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.
Authorization for use on home/portable computer
You may not copy and use this program on another computer without paying additional license fees.
Other terms
Volume orders (IVO)
No
IBM International Passport Advantage Agreement
Passport Advantage applies
No
Usage restriction
Yes
Software Subscription and Support (Software Maintenance) applies
No
For operating system software, the revised IBM Operational Support Services - SoftwareXcel offering will provide support for those operating systems and associated products that are not available with the Software Subscription and Support (Software Maintenance) offering.
This will ensure total support coverage for your enterprise needs, including IBM and selected non-IBM products. For complete lists of products supported under both the current and revised offering, visit
IBM Operational Support Services - SoftwareXcel
Yes
System i Software Maintenance applies
No
Variable charges apply
No
Educational allowance available
Yes. A 15% education allowance applies to qualified education institution customers.
Sub-capacity terms and conditions
For each System z IPLA program with Value Unit pricing, the quantity of that program needed to satisfy applicable IBM terms and conditions is referred to as the required license capacity. Your required license capacity is based upon the following factors:
- The System z IPLA program you select
- The applicable Value Unit Exhibit
- The applicable terms
- Whether your current mainframes are full capacity or sub-capacity
For more information on the Value Unit Exhibit for the System z IPLA program you selected, refer to the Ordering information section.
Program
number Program name Terms
5698-B48 IBM Tivoli Composite Application Manager for z/OS-based
Application Diagnostics for z/OS
Full-capacity mainframes
In cases where full capacity is applicable, the following terms apply.
Execution based, z/OS based, full machine based: The required capacity of a System z IPLA program with these terms equals the MSU-rated capacity of the machines where the System z IPLA program executes.
For more information on mainframe MSU-rated capacities, visit
Reference based: The required license capacity of a System z IPLA program with these terms equals the license capacity of the applicable monthly license charge (MLC) program. This MLC program is called the parent program.
Sub-capacity mainframes
In cases where sub-capacity is applicable, the following terms apply.
Execution based: The required capacity of a System z IPLA sub-capacity program with these terms equals the capacity of the LPARs where the System z IPLA program executes.
z/OS based: The required license capacity of a System z IPLA program with these terms equals the license capacity of z/OS (and z/OS.e) on the machines where the System z IPLA program executes.
Reference based: The required license capacity of a System z IPLA program with these terms equals the license capacity of the applicable monthly license charge (MLC) program. This MLC program is called the parent program.
Full-machine based: The required license capacity of a System z IPLA program with full-machine based terms equals the MSU-rated capacity of the machines where the System z IPLA program executes.
For more information on mainframe MSU-rated capacities, refer to The IBM System z Machines Exhibit, Z125-3901, or visit the Mainframes section of the System z Exhibits Web site
For more information on sub-capacity System z IPLA terms and conditions, refer to Software Announcement 204-184, dated August 10, 2004.
For additional information for products with reference-based terms, System z IPLA sub-capacity programs with reference-based terms adds value to the parent program across the environment, regardless of where in the environment the System z IPLA program executes.
An environment is defined as either a single or stand-alone machine or a qualified Parallel Sysplex®. You may have one or more different environments across the enterprise. To determine the required license capacity for each System z IPLA program with referenced-based terms, each environment should be assessed separately.
When a System z IPLA sub-capacity program with reference-based terms is used in a qualified Parallel Sysplex environment, the required license capacity of the System z IPLA program must equal with the license capacity of the parent program across the Parallel Sysplex. Qualified Parallel Sysplex refers to one:
- That meets the criteria defined in Hardware Announcement 198-001, dated January 13, 1998
- Where MLC pricing is aggregated across the sysplex
Sub-capacity eligibility
To be eligible for sub-capacity charging on select System z IPLA programs, you must first implement and comply with all terms of either sub-capacity Workload License Charges (WLC) or sub-capacity Entry Workload License Charges (EWLC). To implement sub-capacity WLC or EWLC, a machine must be System z (or equivalent). On that machine:
- All instances of the OS/390 operating system must be migrated to the z/OS (or z/OS.e) operating systems
- Any licenses for the OS/390 operating system must be discontinued
- All instances of the z/OS operating (or z/OS.e) systems must be running in z/Architecture® (64-bit) mode
For that machine, you must create and submit a Sub-Capacity Report to IBM each month. Sub-Capacity Reports must be generated using the Sub-Capacity Reporting Tool (SCRT). For additional information or to obtain a copy of SCRT, visit the System z Software Pricing Web site
You must comply with all of the terms of the WLC or EWLC offering, whichever is applicable:
- The complete terms and conditions of sub-capacity WLC are defined in the IBM Customer Agreement - Attachment for System z Workload License Charges (Z125-6516).
- The complete terms and conditions for sub-capacity EWLC are defined in the IBM Customer Agreement - Attachment for IBM eServer™ System z 890 and 800 License Charges (Z125-6587).
Additionally, you must sign and comply with the terms and conditions specified in the amendment to the IPLA contract - Amendment for IBM System z9® and eServer zSeries® Programs Sub-Capacity Pricing (Z125-6929). Once the amendment is signed, the terms in the amendment replace any and all previous System z IPLA sub-capacity terms and conditions.
Sub-capacity utilization determination
Sub-capacity utilization is determined based on the utilization of an eligible operating system and machine (for example, z/OS running in z/Architecture (64 bit) mode on a System z ((or equivalent) server). server).
On/Off Capacity on Demand (CoD)
To be eligible for On/Off CoD pricing, you must be enabled for temporary capacity on the corresponding hardware, and the required contract, Attachment for Customer Initiated Upgrade and IBM eServer On/Off Capacity on Demand - Software (Z125-6611) must be signed prior to use.
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| IBM Electronic Services |
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IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent.
The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems.
The Electronic Service Agent™ is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server.
To learn how Electronic Services can work for you, visit
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| Prices |
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Business Partner information
If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.
Information on charges is available at Web site
In the Electronic tools category, select the option for Purchase/upgrade tools.
Passport Advantage for the distributed product
For Passport Advantage and charges, contact your IBM representative or your authorized IBM Business Partner. Additional information is also available at
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| Order now |
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To order, contact your local IBM representative or your IBM Business Partner.
To identify your local IBM Business Partner or IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.
Phone: 800-IBM-CALL (426-2255)
Fax: 800-2IBM-FAX (242-6329)
For IBM representative: callserv@ca.ibm.com
For IBM Business Partner: pwswna@us.ibm.com
Mail: IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference: YE001
The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.
Note: Shipments will begin after the planned availability date.
Trademarks
IMS, eServer and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.
IBM, Tivoli, Rational, WebSphere, z/OS, CICS, PartnerWorld, System z, S/390, OS/390, Passport Advantage, SystemPac, Parallel Sysplex, z/Architecture, System z9, zSeries and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.
Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both.
Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other countries.
Intel is a registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.
Other company, product, and service names may be trademarks or service marks of others.
Terms of use
IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:
For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page
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