IBM SAN Volume Controller Storage Engine Model SV1 delivers enhanced performance and scalability

IBM United States Hardware Announcement 116-079
August 23, 2016


Table of contents
OverviewOverviewPublicationsPublications
Key prerequisitesKey prerequisitesTechnical informationTechnical information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Statement of general directionStatement of general directionOrder nowOrder now
Product numberProduct number 


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At a glance
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IBM® SAN Volume Controller (SVC) Storage Engine Model SV1 is a hardware component of the SVC storage virtualization system. This model offers increased performance and additional internal flash storage capacity with the following features:

  • Two eight-core processor with 64 GB memory standard, with options to increase memory up to 256 GB 
  • 16 Gb Fibre Channel (FC) and 10 Gb iSCSI/Fibre Channel over Ethernet (FCoE) connectivity options
  • Hardware-assisted compression acceleration for Real-time Compression™ workloads
  • Support for up to 480 internal drives for 1.8 PB of raw capacity per node pair
  • The ability to be added into existing clustered systems with previous generation SVC storage engine models

These models are delivered in a 2U, 19-inch, rack-mount enclosure with IBM installation and a one-year warranty with on-site service, 24 hours a day, seven days a week.



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Overview
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IBM SVC, a member of the IBM Storwize® family, is a combined hardware and software storage virtualization system with a single point of control for storage resources. SVC includes many functions traditionally deployed separately in disk systems and by including these in a virtualization system, SVC standardizes functions across virtualized storage for greater flexibility and potentially lower costs. SVC improves business application availability and delivers greater resource utilization so you can get the most from your storage resources and achieve a simpler, more scalable and cost-efficient IT infrastructure.

SVC Storage Engine Model SV1 delivers increased performance and additional internal storage capacity. Model SV1 consists of two Xeon E5 v4 Series eight-core processors and 64 GB of memory. It includes 10 Gb Ethernet ports standard for 10 Gb iSCSI connectivity and service technician use, and supports up to four I/O adapter cards for 16 Gb FC and 10 Gb iSCSI/FCoE connectivity. It also includes two integrated AC power supplies and battery units.

SVC Storage Engines can be clustered to help deliver greater performance, bandwidth, scalability, and availability. An SVC clustered system can contain up to four node pairs or I/O groups. Model SV1 storage engines can be added into existing SVC clustered systems that include previous generation storage engine models.

All SVC functional capabilities are provided through IBM Spectrum Virtualize™ Software. For additional information on SVC functions capabilities and software, refer to the materials listed in the Reference information section.



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Key prerequisites
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SVC machines require IBM Spectrum Virtualize Software V7.7.1, or later, for operation. Use of the software is entitled through the acquisition of SVC software licenses.

For a comprehensive list of supported environments, devices, and configurations, go to the IBM System Storage® Interoperation Center.



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Planned availability date
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September 9, 2016: All models and features, except in the countries listed below

October 14, 2016: All models and features in Taiwan

October 28, 2016: All models and features in People's Republic of China

March 10, 2017: All models and features in Argentina and India

The Encryption Enablement feature (feature number ACE2) and the Encryption USB Drive Pack feature (feature number ACEB) are not available in the following countries:

  • Belarus
  • Kazakhstan
  • People's Republic of China
  • Russia



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Description
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IBM SVC is a storage virtualization system comprised of hardware components and a requisite licensed software product, IBM Spectrum Virtualize. All functional capabilities for the SVC system are provided through Spectrum Virtualize software.

SVC Storage Engine

SVC Storage Engine Model SV1 is a hardware component of the SVC system and delivers increased performance and additional internal flash, SAS, and NL-SAS storage capacity.

SVC Storage Engine Model SV1 offers:

  • Two eight-core processor with standard 64 GB memory with options to increase memory up to 256 GB
  • 16 Gb FC and 10 Gb iSCSI/FCoE connectivity options
  • Hardware-assisted compression acceleration for Real-time Compression workloads (optional feature)
  • 12 Gb SAS expansion enclosure attachment for internal flash storage (optional feature)
  • Two integrated battery units
  • 2U, 19-inch, rack-mount enclosure with AC power supplies

Model SV1 includes three 10 Gb Ethernet ports for iSCSI connectivity and system management, and can be configured with up to four I/O adapter cards providing up to sixteen 16 Gb FC ports or up to four 10 Gb Ethernet (iSCSI/FCoE) ports.


Note: A minimum quantity of one four-port 16 Gb FC card or one four-port 10 Gb Ethernet card is required.

Regular and Real-time Compression workloads can benefit from Model SV1 configurations with the optional cache upgrade feature, expanding the total system memory to 256 GB. Compression workloads can also benefit from the hardware-assisted acceleration offered by the addition of up to two compression accelerator cards.

SVC Storage Engines can be clustered to help deliver greater performance, bandwidth, and scalability. An SVC clustered system can contain up to four node pairs or I/O groups. Model SV1 storage engines can be added into existing SVC clustered systems that include previous generation storage engine models.

Encryption for enhanced data security

Model SV1 supports encryption for data at rest. Encryption is performed by the SVC Storage Engine for data stored within the SVC Expansion Enclosures and externally virtualized storage subsystems.

Encryption is enabled on the SVC Storage Engine through the acquisition of the Encryption Enablement feature on each SVC SV1 Storage Engine. Use of the Encryption function is entitled through the acquisition of an encryption software license.

The Encryption USB Flash Drives (Pair) feature is required when the Encryption Enablement feature is acquired. This feature provides two USB flash drives for storing the encryption master access key.

Rich set of functional capabilities

SVC combines a variety of IBM technologies, including thin provisioning, automated tiering, storage virtualization, dynamic data migration, Real-time Compression, clustering, high availability (Stretched Cluster or HyperSwap®), replication, multiprotocol support, encryption, and a next-generation GUI. It also includes leading third-party technologies, such as Bridgeworks SAN Slide network optimization. These technologies are designed to enable SVC to offer a rich set of functional capabilities and deliver extraordinary levels of storage efficiency when used together.

All SVC functional capabilities are provided through IBM Spectrum Virtualize Software. For additional information on the SVC functional capabilities and software, refer to the Reference information section.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be found on the IBM Accessibility website.



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Statement of general direction
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IBM intends to enhance IBM Spectrum Virtualize Software for SVC to extend support for up to 256GB of memory on the new SVC Storage Engine Model SV1 from the current code limit of 64GB of memory per SVC node.

Product previews

  • IBM intends to support a new high density expansion enclosure for attachment to SVC Storage Engine Models DH8 and SV1.
  • IBM intends to support 7.68TB and 15.36TB flash drives in SVC Expansion Enclosure Model 24F in the fourth quarter of 2016.

IBM's statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM's sole discretion. Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. Information about potential future products may not be incorporated into any contract. The development, release, and timing of any future features or functionality described for our products remain at our sole discretion.



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Reference information
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SVC product information is available on the IBM SAN Volume Controller website.

For additional information about SVC software, refer to Software Announcement 216-346, dated August 23, 2016.



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Product number
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Description Machine type Model Feature number
SVC Storage Engine 2145 SV1  
Hardware Features:      
4 port 10Gb Ethernet Card 2145 SV1 AH12
4 port 16Gb FC Card 2145 SV1 AH14
Encryption Enablement 2145 SV1 ACE2
Encryption USB Drive Pack 2145 SV1 ACEB
Cache upgrade 2145 SV1 ACHF
Compression Accelerator 2145 SV1 AH1A
SAS Enclosure Attach Card 2145 SV1 AH13
16Gb FC LW SFP Transceivers 2145 SV1 ACHU
RFID AG/AP: 902-928 Mhz 2145 SV1 A2EV
RFID EMEA: 865.6-867.8 Mhz 2145 SV1 A2EW
Cables:      
5m Fiber Cable (LC) 2145 SV1 5305
25m Fiber Cable (LC) 2145 SV1 5325
10m OM3 Fiber Cable (LC) 2145 SV1 ACSS
Power Cords:      
Power Cord - EMEA 2145 SV1 9716
Power Cord - Australia/NZ 2145 SV1 9717
Power Cord - Europe/Africa 2145 SV1 9718
Power Cord - Denmark 2145 SV1 9719
Power Cord - South Africa 2145 SV1 9720
Power Cord - Switzerland 2145 SV1 9721
Power Cord - Chile/Italy 2145 SV1 9722
Power Cord - Israel 2145 SV1 9723
Power Cord - Argentina 2145 SV1 9725
Power Cord - China 2145 SV1 9726
Power Cord - PDU Connection 2145 SV1 9730
Power Cord - US/Group 1 2145 SV1 9731
Power Cord - Taiwan 2145 SV1 9732
Power Cord - Brazil 2145 SV1 9733
Power Cord - India 2145 SV1 9734
Power Cord - Japan 2145 SV1 9735
Power Cord - Korea 2145 SV1 9736
Power Cord - Chicago 2145 SV1 9737
Administrative: 2145 SV1  
PPA Software Order Indicator 2145 SV1 0017
AAS Software Order Indicator 2145 SV1 0018
No Software Order Indicator 2145 SV1 0019
JEMT Indicator 2145 SV1 0021
TAA Compliance 2145 SV1 0983
Bulk Order Indicator 2145 SV1 5555
Initial Storage Engine 2145 SV1 3001
Additional Storage Engine 2145 SV1 3002
Spare Storage Engine 2145 SV1 3003
OEM 1 FC Order Indicator 2145 SV1 ACW1
OEM 2 FC Order Indicator 2145 SV1 ACW2
OEM 3 FC Order Indicator 2145 SV1 ACW3
OEM 4 FC Order Indicator 2145 SV1 ACW4
OEM 5 FC Order Indicator 2145 SV1 ACW5
OEM 6 FC Order Indicator 2145 SV1 ACW6
OEM 7 FC Order Indicator 2145 SV1 ACW7
OEM 8 FC Order Indicator 2145 SV1 ACW8
OEM 9 FC Order Indicator 2145 SV1 ACW9
OEM 10 FC Order Indicator 2145 SV1 ACWA
OEM 11 FC Order Indicator 2145 SV1 ACWB
OEM 12 FC Order Indicator 2145 SV1 ACWC
OEM 13 FC Order Indicator 2145 SV1 ACWD
OEM 14 FC Order Indicator 2145 SV1 ACWE
OEM 15 FC Order Indicator 2145 SV1 ACWF
OEM 1 MTM Order Indicator 2145 SV1 ACY1
OEM 2 MTM Order Indicator 2145 SV1 ACY2
OEM 3 MTM Order Indicator 2145 SV1 ACY3
OEM 4 MTM Order Indicator 2145 SV1 ACY4
OEM 5 MTM Order Indicator 2145 SV1 ACY5
OEM 6 MTM Order Indicator 2145 SV1 ACY6
OEM 7 MTM Order Indicator 2145 SV1 ACY7
OEM 8 MTM Order Indicator 2145 SV1 ACY8
OEM 9 MTM Order Indicator 2145 SV1 ACY9
OEM 10 MTM Order Indicator 2145 SV1 ACYA
OEM 11 MTM Order Indicator 2145 SV1 ACYB
OEM 12 MTM Order Indicator 2145 SV1 ACYC
OEM 13 MTM Order Indicator 2145 SV1 ACYD
OEM 14 MTM Order Indicator 2145 SV1 ACYE
OEM 15 MTM Order Indicator 2145 SV1 ACYF
Order Type 1 - CTO 2145 SV1 ADN1
Order Type 2 - MTM Only 2145 SV1 ADN2
Order Type 3 - FC Only 2145 SV1 ADN3
Node Pair 1 Engine 1 2145 SV1 AH91
Node Pair 1 Engine 2 2145 SV1 AH92
Node Pair 2 Engine 1 2145 SV1 AH93
Node Pair 2 Engine 2 2145 SV1 AH94
Node Pair 3 Engine 1 2145 SV1 AH95
Node Pair 3 Engine 2 2145 SV1 AH96
Node Pair 4 Engine 1 2145 SV1 AH97
Node Pair 4 Engine 2 2145 SV1 AH98
Spare Storage Engine 2145 SV1 AH99
VersaStack Indicator 2145 SV1, 12F, 24F AHZC
Shipping and Handling SV1 2145 SV1 AGB8



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Business Partner information
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If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 116-079


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Education support
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IBM Global Services, IT Education Services, provides education and training to support many IBM offerings. Course descriptions, training paths, and links to other IBM learning resources are available at the IBM Authorized Training website.



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Publications
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The following publications are available:

  • IBM SAN Volume Controller Model 2145-SV1 Hardware Installation Guide
  • IBM SAN Volume Controller 7.7.1 Hardware Maintenance Guide, Troubleshooting Guide, and Information Center CD

IBM Knowledge Center provides you with a single point of reference where you can access product documentation for IBM systems hardware, operating systems, and server software. Through a consistent framework, you can efficiently find information and personalize your access by going to IBM Knowledge Center for all your product information needs.

To access the IBM Publications Center Portal, go to the IBM Publications Center website.

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, which can currently be downloaded.



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Services
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Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or go to the http://www.ibm.com/services/ website.

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or go to the Resiliency Services website.

Details on education offerings related to specific products can be found on the IBM authorized training website.



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Technical information
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Specified operating environment

Physical specifications
  • Height: 87.5 mm
  • Width: 447.6 mm
  • Depth: 801 mm

  • Approximate weight:
    • Empty: 22.1 kg
    • Fully configured: 23.8 kg

To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment

Air temperature:

  • Operating: 5°C to 40°C (41°F to 104°F) up to 950 m (3,117 ft) above sea level Above 950 m, de-rate maximum air temperature 1 degree per 175 m
  • Non-operating: 1°C to 60°C (33.8°F to 140°F)

Relative humidity:

  • Operating: 8% - 85%
  • Non-operating: 8% - 85%

Electrical power:

  • Voltage range: 100 - 240 V AC
  • Frequency: 50 - 60 Hz
  • Power:711 watts

Heat dissipation (BTU per hour): 512

Acoustical noise emission:

  • 6.2 bels (idling)
  • 6.2 bels (operating)

Hardware requirements

Each SVC Storage Engine, also referred to as a node, is an individual server in an SVC system. Nodes must be ordered and installed in pairs as a node pair or I/O group. Both nodes in a node pair must have the same physical configuration. Both SVC Storage Engines in a pair must have the SAS Enclosure Attach Card feature (feature number AH13) installed.

SVC Expansion Enclosures are shared between both nodes in the node pair. A node pair can have one or two shared expansion enclosures. Two expansion enclosures shared by a node pair are not required to have the same physical configuration.

Software requirements

SVC Model SV1 requires IBM Spectrum Virtualize Software V7.7.1, or later, for operation. Use of the software is entitled through the acquisition of SVC software licenses.

SVC Expansion Enclosures capacity needs to be licensed as managed storage with an SVC Base license.

SVC software is preloaded by IBM on SVC machines. Use of the software is entitled through the acquisition of a SVC Base Software license. Use of optional features offered with the SVC software is entitled through the acquisition of their respective licenses.

For additional information on the SVC software, refer to the announcement listed in the Reference information section.

Compatibility

Model SV1 storage engines can be added into existing SVC clustered systems that include previous generation storage engine models. All nodes within a clustered system must be using the same version of SVC software. An SVC clustered system can contain up to four node pairs.

SVC Machine Type 2145 storage engines can be clustered with SVC Machine Type 2147 storage engines only if the additional IBM Support services that upgrades SVC Machine Type 2145 to the equivalent SVC Machine Type 2147 Support Terms and Conditions is purchased.

For a comprehensive list of supported environments, devices, and configurations, go to the http://www.ibm.com/systems/support/storage/ssicSystem Storage Interoperation Center.

Limitations

Cache Upgrade (feature number ACHF): The performance benefits of this optional feature are not currently being utilized by IBM Spectrum Virtualize Software for SVC.

Refer to the Statement of general direction section for additional information.

SAS Enclosure Attach Card (feature number AH13): Only two of the four SAS ports on the SAS Enclosure Attach Card are used for expansion enclosure attachment. The other two SAS ports are inactive.

Encryption: The Encryption Enablement feature and the Encryption USB Drive Pack feature (feature numbers ACE2 and ACEB, respectively) are not available in the following countries:

  • Belarus
  • Kazakhstan
  • People's Republic of China
  • Russia

Encryption may be subject to limitations and restrictions for supported configurations, environments, and use. Refer to the V7.7.1 Configuration Limits and Restrictions f or IBM System Storage SAN Volume Controller document on the IBM Systems Support site for details.

Shipments to Argentina and India: Machines shipped prior to the published planned availability date for Argentina and India are not compliant with Argentina and India certification and product labeling requirements.

If you did not acquire your machine from IBM as a direct shipment to these countries, you are responsible for validating the machine has the appropriate certifications and product labels.

Contact your IBM sales representative or Business Partner for assistance with this validation.

Planning information

Customer responsibilities

Physical configuration and installation planning

Physical configuration and installation planning are customer responsibilities.

It is a customer responsibility to review the NEBS and ETSI test results documents to determine the testing performed on the models and features meet their requirements. Contact your IBM sales representative or Business Partner to obtain a copy of the test result documents.

Logical configuration planning and application

Logical configuration planning is a customer responsibility. Application of the initial logical configuration and all subsequent modifications to the logical configuration is a customer responsibility.

You are responsible for downloading or obtaining from IBM, and installing designated Machine Code (microcode, basic input/output system code (called BIOS), utility programs, device drivers, and diagnostics delivered with an IBM machine) and other software updates in a timely manner from an IBM Internet website or from other electronic media, and following the instructions that IBM provides. You may request IBM to install Machine Code changes; however, you may be charged for that service.

Cable orders

Cables are required for the following:

  • I/O connectivity to servers and fabric components
  • Expansion enclosure attachment
  • System management

As a convenience, a limited selection of cables can be ordered with the SVC machine. Refer to the Product number section for feature numbers.

Cables and installation services are also available from IBM Network Integration and Deployment Services, an IBM Global Services offering.

I/O connectivity cables

Cables are required to connect the storage engine I/O ports to server or fabric ports.

16 Gb FC: SVC requires a 50.0/125 micrometer fiber optic cable terminated with an LC Duplex connector. The following can be ordered with the SVC Storage Engine:

  • 5 m fiber cable (LC)
  • 25 m fiber cable (LC)
  • 10 m OM3 fiber cable (LC)

10 Gb iSCSI/FCoE: SVC requires a 10GBASE-SR cable terminated with an LC Duplex connector. The 10 m OM3 fiber cable (LC) can be ordered with the SVC Storage Engine.

A 50.0/125 micrometer fiber optic cable can also be used, subject to distance limitations. An OM3 cable is strongly recommended for use with 10 Gb iSCSI / FCoE.

1 Gb iSCSI: SVC requires a Category 5 or Category 5E Ethernet cable terminated with an 8P8C modular connector (RJ45 compatible connector). This cable is not available for ordering with the machine and must be supplied by the customer.

System management cables

SVC requires a Category 5 or Category 5E Ethernet cable terminated with an 8P8C modular connector (RJ45 compatible connector). This cable is not available for ordering with the machine and must be supplied by the customer.

Direct customer support

Technical support information is available at the IBM Support Portal. You may also contact your IBM representative.

Security, auditability, and control

This product uses the security and auditability features of the preloaded application software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.



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Terms and conditions
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IBM Global Financing

Yes

Products - terms and conditions

Warranty period

One year.

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM. An IBM part or feature installed during the initial installation of an IBM machine is subject to the full warranty period specified by IBM. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Customer Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.

CRU and On-site Service

At IBM's discretion, you will receive specified CRU service, or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose.

Service level is:

  • 24 hours per day, 7 days a week, 4 hour average, same day response. Same day service level includes the installation of Tier 1 CRUs at no additional charge.

Non-IBM parts service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.


CRU and on-site service

At IBM's discretion you will receive CRU service or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:

  • 24 hours per day, 7 days a week, 2 hour average response, same day

Maintenance service options
Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, via an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The following service selections are available as maintenance options for your machine type.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

Service levels are:

  • 9 hours per day, Monday through Friday, excluding holidays, next business day response
  • 9 hours per day, Monday through Friday, excluding holidays, 4 hour average response, same business day
  • 24 hours per day, 7 days a week, 4 hour average response, same day
  • 24 hours per day, 7 days a week, 2 hour average response, same day
Non-IBM parts service

Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Usage plan machine

No

IBM hourly service rate classification

Four

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

General terms and conditions

Field-installable features

Yes

Model conversions

No

Machine installation

Installation is performed by IBM. IBM will install the machine in accordance with the IBM installation procedures for the machine. In the United States, contact IBM at 1-800-IBM-SERV (426-7378). In other countries, contact the local IBM office.

The SVC Hardware Installation Guide specifies site preparation, physical requirements and installation (operating) environment, and any cabling included in the installation along with the approximate installation time in hours. Customer requests for installation of items not covered in the installation guide may be performed at the IBM hourly service rate designated for the machine.

Graduated program license charges apply

No

Licensed Machine Code

IBM Machine Code is licensed for use by a customer on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the customer. You can obtain the agreement from the License Agreement for Machine Code and Licensed Internal Code website.

Access to Machine Code updates is conditioned on entitlement and license validation in accordance with IBM policy and practice. IBM may verify entitlement through customer number, serial number, electronic restrictions, or any other means or methods employed by IBM in its discretion.

You may also obtain updated code by contacting your IBM representative.

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.

Machine Code License Acceptance Requirement

A.) Acceptance-By-Use Machine: Yes, acceptance of the Machine Code license terms is conveyed through the user's initial use of the Machine.

Educational allowance

A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.

The educational allowance is 15% for the products in this announcement.



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Prices
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For additional information and current prices, contact your local IBM representative.

Description Machine type Model Feature number
SVC Storage Engine 2145 SV1  
Hardware Features:      
4 port 10Gb Ethernet Card 2145 SV1 AH12
4 port 16Gb FC Card 2145 SV1 AH14
Encryption Enablement 2145 SV1 ACE2
Encryption USB Drive Pack 2145 SV1 ACEB
Cache upgrade 2145 SV1 ACHF
Compression Accelerator 2145 SV1 AH1A
SAS Enclosure Attach Card 2145 SV1 AH13
16Gb FC LW SFP Transceivers 2145 SV1 ACHU
RFID AG/AP: 902-928 Mhz 2145 SV1 A2EV
RFID EMEA: 865.6-867.8 Mhz 2145 SV1 A2EW
Cables:      
5m Fiber Cable (LC) 2145 SV1 5305
25m Fiber Cable (LC) 2145 SV1 5325
10m OM3 Fiber Cable (LC) 2145 SV1 ACSS
Power Cords:      
Power Cord - EMEA 2145 SV1 9716
Power Cord - Australia/NZ 2145 SV1 9717
Power Cord - Europe/Africa 2145 SV1 9718
Power Cord - Denmark 2145 SV1 9719
Power Cord - South Africa 2145 SV1 9720
Power Cord - Switzerland 2145 SV1 9721
Power Cord - Chile/Italy 2145 SV1 9722
Power Cord - Israel 2145 SV1 9723
Power Cord - Argentina 2145 SV1 9725
Power Cord - China 2145 SV1 9726
Power Cord - PDU Connection 2145 SV1 9730
Power Cord - US/Group 1 2145 SV1 9731
Power Cord - Taiwan 2145 SV1 9732
Power Cord - Brazil 2145 SV1 9733
Power Cord - India 2145 SV1 9734
Power Cord - Japan 2145 SV1 9735
Power Cord - Korea 2145 SV1 9736
Power Cord - Chicago 2145 SV1 9737
Administrative:      
PPA Software Order Indicator 2145 SV1 0017
AAS Software Order Indicator 2145 SV1 0018
No Software Order Indicator 2145 SV1 0019
JEMT Indicator 2145 SV1 0021
TAA Compliance 2145 SV1 0983
Bulk Order Indicator 2145 SV1 5555
Initial Storage Engine 2145 SV1 3001
Additional Storage Engine 2145 SV1 3002
Spare Storage Engine 2145 SV1 3003
OEM 1 FC Order Indicator 2145 SV1 ACW1
OEM 2 FC Order Indicator 2145 SV1 ACW2
OEM 3 FC Order Indicator 2145 SV1 ACW3
OEM 4 FC Order Indicator 2145 SV1 ACW4
OEM 5 FC Order Indicator 2145 SV1 ACW5
OEM 6 FC Order Indicator 2145 SV1 ACW6
OEM 7 FC Order Indicator 2145 SV1 ACW7
OEM 8 FC Order Indicator 2145 SV1 ACW8
OEM 9 FC Order Indicator 2145 SV1 ACW9
OEM 10 FC Order Indicator 2145 SV1 ACWA
OEM 11 FC Order Indicator 2145 SV1 ACWB
OEM 12 FC Order Indicator 2145 SV1 ACWC
OEM 13 FC Order Indicator 2145 SV1 ACWD
OEM 14 FC Order Indicator 2145 SV1 ACWE
OEM 15 FC Order Indicator 2145 SV1 ACWF
OEM 1 MTM Order Indicator 2145 SV1 ACY1
OEM 2 MTM Order Indicator 2145 SV1 ACY2
OEM 3 MTM Order Indicator 2145 SV1 ACY3
OEM 4 MTM Order Indicator 2145 SV1 ACY4
OEM 5 MTM Order Indicator 2145 SV1 ACY5
OEM 6 MTM Order Indicator 2145 SV1 ACY6
OEM 7 MTM Order Indicator 2145 SV1 ACY7
OEM 8 MTM Order Indicator 2145 SV1 ACY8
OEM 9 MTM Order Indicator 2145 SV1 ACY9
OEM 10 MTM Order Indicator 2145 SV1 ACYA
OEM 11 MTM Order Indicator 2145 SV1 ACYB
OEM 12 MTM Order Indicator 2145 SV1 ACYC
OEM 13 MTM Order Indicator 2145 SV1 ACYD
OEM 14 MTM Order Indicator 2145 SV1 ACYE
OEM 15 MTM Order Indicator 2145 SV1 ACYF
Order Type 1 - CTO 2145 SV1 ADN1
Order Type 2 - MTM Only 2145 SV1 ADN2
Order Type 3 - FC Only 2145 SV1 ADN3
Node Pair 1 Engine 1 2145 SV1 AH91
Node Pair 1 Engine 2 2145 SV1 AH92
Node Pair 2 Engine 1 2145 SV1 AH93
Node Pair 2 Engine 2 2145 SV1 AH94
Node Pair 3 Engine 1 2145 SV1 AH95
Node Pair 3 Engine 2 2145 SV1 AH96
Node Pair 4 Engine 1 2145 SV1 AH97
Node Pair 4 Engine 2 2145 SV1 AH98
Spare Storage Engine 2145 SV1 AH99
VersaStack Indicator 2145 SV1, 12F, 24F AHZC
Shipping and Handling SV1 2145 SV1 AGB8
Description Machine type Model Feature number Install type*
Hardware Features:        
4 port 10Gb Ethernet Card 2145 SV1 AH12 Both
4 port 16Gb FC Card 2145 SV1 AH14 Both
Encryption Enablement 2145 SV1 ACE2 Both
Encryption USB Drive Pack 2145 SV1 ACEB Both
Cache upgrade 2145 SV1 ACHF Both
Compression Accelerator 2145 SV1 AH1A Both
SAS Enclosure Attach Card 2145 SV1 AH13 Both
16Gb FC LW SFP Transceivers 2145 SV1 ACHU Both
RFID AG/AP: 902-928 Mhz 2145 SV1 A2EV Plant
RFID EMEA: 865.6-867.8 Mhz 2145 SV1 A2EW Plant
Cables:        
5m Fiber Cable (LC) 2145 SV1 5305 Both
25m Fiber Cable (LC) 2145 SV1 5325 Both
10m OM3 Fiber Cable (LC) 2145 SV1 ACSS Both
Power Cords:        
Power Cord - EMEA 2145 SV1 9716 Both
Power Cord - Australia/NZ 2145 SV1 9717 Both
Power Cord - Europe/Africa 2145 SV1 9718 Both
Power Cord - Denmark 2145 SV1 9719 Both
Power Cord - South Africa 2145 SV1 9720 Both
Power Cord - Switzerland 2145 SV1 9721 Both
Power Cord - Chile/Italy 2145 SV1 9722 Both
Power Cord - Israel 2145 SV1 9723 Both
Power Cord - Argentina 2145 SV1 9725 Both
Power Cord - China 2145 SV1 9726 Both
Power Cord - PDU Connection 2145 SV1 9730 Both
Power Cord - US/Group 1 2145 SV1 9731 Both
Power Cord - Taiwan 2145 SV1 9732 Both
Power Cord - Brazil 2145 SV1 9733 Both
Power Cord - India 2145 SV1 9734 Both
Power Cord - Japan 2145 SV1 9735 Both
Power Cord - Korea 2145 SV1 9736 Both
Power Cord - Chicago 2145 SV1 9737 Both
Administrative:        
PPA Software Order Indicator 2145 SV1 0017 Plant
AAS Software Order Indicator 2145 SV1 0018 Plant
No Software Order Indicator 2145 SV1 0019 Plant
JEMT Indicator 2145 SV1 0021 Plant
TAA Compliance 2145 SV1 0983 Plant
Bulk Order Indicator 2145 SV1 5555 Field
Initial Storage Engine 2145 SV1 3001 Plant
Additional Storage Engine 2145 SV1 3002 Plant
Spare Storage Engine 2145 SV1 3003 Plant
OEM 1 FC Order Indicator 2145 SV1 ACW1 Field
OEM 2 FC Order Indicator 2145 SV1 ACW2 Field
OEM 3 FC Order Indicator 2145 SV1 ACW3 Field
OEM 4 FC Order Indicator 2145 SV1 ACW4 Field
OEM 5 FC Order Indicator 2145 SV1 ACW5 Field
OEM 6 FC Order Indicator 2145 SV1 ACW6 Field
OEM 7 FC Order Indicator 2145 SV1 ACW7 Field
OEM 8 FC Order Indicator 2145 SV1 ACW8 Field
OEM 9 FC Order Indicator 2145 SV1 ACW9 Field
OEM 10 FC Order Indicator 2145 SV1 ACWA Field
OEM 11 FC Order Indicator 2145 SV1 ACWB Field
OEM 12 FC Order Indicator 2145 SV1 ACWC Field
OEM 13 FC Order Indicator 2145 SV1 ACWD Field
OEM 14 FC Order Indicator 2145 SV1 ACWE Field
OEM 15 FC Order Indicator 2145 SV1 ACWF Field
OEM 1 MTM Order Indicator 2145 SV1 ACY1 Plant
OEM 2 MTM Order Indicator 2145 SV1 ACY2 Plant
OEM 3 MTM Order Indicator 2145 SV1 ACY3 Plant
OEM 4 MTM Order Indicator 2145 SV1 ACY4 Plant
OEM 5 MTM Order Indicator 2145 SV1 ACY5 Plant
OEM 6 MTM Order Indicator 2145 SV1 ACY6 Plant
OEM 7 MTM Order Indicator 2145 SV1 ACY7 Plant
OEM 8 MTM Order Indicator 2145 SV1 ACY8 Plant
OEM 9 MTM Order Indicator 2145 SV1 ACY9 Plant
OEM 10 MTM Order Indicator 2145 SV1 ACYA Plant
OEM 11 MTM Order Indicator 2145 SV1 ACYB Plant
OEM 12 MTM Order Indicator 2145 SV1 ACYC Plant
OEM 13 MTM Order Indicator 2145 SV1 ACYD Plant
OEM 14 MTM Order Indicator 2145 SV1 ACYE Plant
OEM 15 MTM Order Indicator 2145 SV1 ACYF Plant
Order Type 1 - CTO 2145 SV1 ADN1 Plant
Order Type 2 - MTM Only 2145 SV1 ADN2 Plant
Order Type 3 - FC Only 2145 SV1 ADN3 Field
Node Pair 1 Engine 1 2145 SV1 AH91 Plant
Node Pair 1 Engine 2 2145 SV1 AH92 Plant
Node Pair 2 Engine 1 2145 SV1 AH93 Plant
Node Pair 2 Engine 2 2145 SV1 AH94 Plant
Node Pair 3 Engine 1 2145 SV1 AH95 Plant
Node Pair 3 Engine 2 2145 SV1 AH96 Plant
Node Pair 4 Engine 1 2145 SV1 AH97 Plant
Node Pair 4 Engine 2 2145 SV1 AH98 Plant
Spare Storage Engine 2145 SV1 AH99 Plant
VersaStack Indicator 2145 SV1, 12F, 24F AHZC Plant
Shipping and Handling SV1 2145 SV1 AGB8 Plant

* Install type:

  • "Plant" denotes plant installation only.
  • "Field" denotes field installation only.
  • "Both" denotes both plant and field installation

Alternative service

Machine type Model Feature E2H IBM On-site Repair (IOR 24 x 7, 2 hr) E24 IBM On-site Exchange (IOE 24 x 7, 4 hr) E4H IBM On-site Repair (IOR 9 x 5, 4 hr) E95 IBM On-site Exchange (IOE 9 x 5, NBD)
2145 SV1          

Annual minimum maintenance charges

Machine type Model Feature E2H IBM On-site Repair (IOR 24 x 7, 2 hr) E24 IBM On-site Exchange (IOE 24 x 7, 4 hr) E4H IBM On-site Repair (IOR 9 x 5, 4 hr) E95 IBM On-site Exchange (IOE 9 x 5, NBD)
2145 SV1          

ServiceElect (ESA) charges

For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 (426-4343).

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle.



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Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

Mail:
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Note: Shipments will begin after the planned availability date.
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IBM, Storwize, System Storage, ibm.com, PartnerWorld, Global Technology Services and HyperSwap are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

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