IBM Cloud Event Management delivers consolidated operational event and incident correlation, prioritization, and resolution capabilities

IBM Canada Ltd. Software Announcement A17-0718
October 17, 2017


Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
Program numberProgram numberPricesPrices
PublicationsPublications


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Overview
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IBM® Cloud Event Management is a cloud-based offering that is designed to enable your DevOps and IT operations teams to resolve application, service, and infrastructure problems quickly. Cloud Event Management includes:

  • Automated event correlation and prioritized incident resolution views to remove confusing and irrelevant alerts
  • Integrated notifications to help ensure the right person is notified at the right time
  • In-context runbooks to help ensure speedy resolution of issues

Cloud Event Management helps enable your teams to resolve incidents fast. It can:

  • Expedite problem determination. Automatically ingest thousands of events from disparate sources and correlate them into prioritized incidents.
  • Restore service quickly. Resolve simple outages automatically and free up first responders for the hard tasks.
  • Bridge the gap between development and operations teams. Relieve pressure by automatically routing incidents to the right people.
  • Assess and improve operational health. Observe user activity and feedback to build runbook guidance and automation.


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Key prerequisites
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Cloud Event Management requires:

  • An internet connection
  • A workstation
  • A supported web browser

For additional details, see the Technical information section.



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Planned availability date
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October 17, 2017



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Program number
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Program number VRM Program name
5900-A13 Cloud Service IBM Cloud Event Management


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Offering Information
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Product information is available on the IBM Offering Information website.

More information is also available on the IBM Bluemix® website.



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Publications
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Documentation is available from IBM Bluemix Docs website.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



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Technical information
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Specified operating environment

Hardware requirements

Cloud Event Management requires:

  • A workstation that supports one of the web browsers as listed in the Software requirements section
  • A direct, internet connection
Software requirements

Cloud Event Management requires one of the following web browsers:

  • Microsoft™ Internet Explorer V11
  • Mozilla Firefox, latest version for your operating system and ESR 38
  • Google Chrome, latest version for your operating system
  • Safari, latest version for Mac
  • Microsoft Edge

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

This offering is accessed through the internet. There is no physical media or electronic deliverable.

A no-charge trial of Cloud Event Management is available from the IBM Bluemix website for evaluation.

Support is available from the IBM Bluemix website.



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Ordering information
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This product is only available from IBM Bluemix. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by IBM Business Partners for Channel Value Rewards.

More information can be found on the IBM Channel Value Rewards website.

To locate IBM Business Partners for Channel Value Rewards in your geography for a specific Channel Value Rewards portfolio, go to the Find a Business Partner page.

Product group: DevOps

Product: IBM Cloud Event Management (5900-A13)

Product category: Event Management

To order Cloud Event Management, see the IBM Bluemix website.

Charge metric

For charge metrics, see the IBM Bluemix website.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction for the acquisition of Cloud Services from IBM consist of either the IBM Cloud Services Agreement and the applicable offering Service Description or the IBM International Passport Advantage® Agreement or the International Passport Advantage Express® Agreement and the IBM Terms of Use -- General Terms for Cloud Offerings and the applicable offering Service Description.

This product is only available from IBM Bluemix. It is not available as shrinkwrap.

Technical support

Technical support is provided for Cloud Services and enabling software, as applicable, during the subscription period. Any enhancements, updates, and other materials provided by IBM as part of any such technical support are considered to be part of the Cloud Service, as applicable, and therefore governed by the applicable agreement as defined in Client's quote or transaction document. Technical support is included with the Cloud Service and is not available as a separate offering.

Additional technical support information for this Cloud Service offering may be found in the IBM Support Handbook or in service-specific documentation.

Terms of Use

Cloud Service offering-specific terms are available on the Cloud Service terms website.

Limited warranty

Refer to the warranty defined in the applicable agreement governing client's acquisition for this offering.

Money-back guarantee

No

Volume orders (IVO)

No

Passport Advantage applies

No

Software Subscription and Support applies

No

IBM Operational Support Services - Support Line

No

Other support

IBM

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices
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Prices are subject to change without notice.

GST, QST, and sales taxes, where applicable, are extra.


Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage On-line for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage website.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

Trade-marks

IBM, Bluemix, PartnerWorld, Passport Advantage and Express are registered trade-marks of IBM Corporation in the United States, other countries, or both.

Microsoft is a trade-mark of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trade-marks or service marks of others.

tm Trade-mark owned by International Business Machines Corporation and is used under license by IBM Canada Ltd.

® Registered trade-mark of International Business Machines Corporation and is used under license by IBM Canada Ltd.

(**) Company, product or service name may be a trade-mark or service mark of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

IBM Canada

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