IBM Spectrum Copy Data Management V2.2.7 licensing changes enable you to only pay for the storage you manage

IBM United States Software Announcement 217-305
July 25, 2017


Table of contents
OverviewOverviewPublicationsPublications
Key prerequisitesKey prerequisitesTechnical informationTechnical information
Planned availability datePlanned availability dateOrdering informationOrdering information
DescriptionDescriptionTerms and conditionsTerms and conditions
Program numberProgram numberPricesPrices


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Overview
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IBM Spectrum™ Copy Data Management V2.2.7 licensing metric has changed to managed capacity for licensing measurement to allow you to only pay for the storage you manage.



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Key prerequisites
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Supported applications and databases:

Oracle

  • Oracle 11gR2 and Oracle 12c on a physical or virtual machine running one of the following operating systems:
    • Red Hat Enterprise Linux™ (RHEL)/CentOS 6.5+, RHEL/CentOS 7.0, or later
    • SUSE Linux Enterprise Server (SLES) 11.0+, 12.0+

SAP HANA

  • SAP HANA 1.0 SPS7, and above

Supported configurations:

  • Linux SLES 12.0+, RHEL 6.5+, 7.0+ (Physical, VMware)
  • Hardware platforms: Intel™ based x86, IBM® Power Systems™ (little endian)
  • System type: Single- and multi-host with shared storage
  • Deployment type: Single container

Epic/Caché

Supported versions:

  • Cache 2015.1, and above
  • Cache 2016, and above

Supported configurations include:

  • Supported platforms: RHEL 6.5+ (Intel x86 Virtual, Physical) and AIX® 6.1+ (Power® systems little endian)
  • System type: Single- and multi-host with shared storage

MS SQL Server

Supported versions:

  • SQL Server versions: SQL Server 2012, SQL Server 2014, SQL Server 2016
  • OS platforms: Windows™ 2012R2, Windows 2016, Windows 2008 R2
  • Configuration: Virtual and physical servers -- Standalone, WSFC, Always ON with WSFC (No CSV configuration support)

Supported storage platforms:

IBM

  • IBM storage systems running IBM Spectrum Virtualize™ Software V7.3, and later, including IBM SAN Volume Controller, IBM Storwize®, and IBM FlashSystem® V9000
  • Storage systems running IBM Spectrum Accelerate™ V11..5.3, and later, including IBM FlashSystem A9000, A9000R, and IBM XIV®
NetApp

Any NetApp storage system model running specifically listed Data ONTAP versions operating in 7-mode is supported. The following versions of Data ONTAP are supported:

  • Data ONTAP 8.1.0, or later operating in 7-Mode
  • Data ONTAP 8.2.0, or later operating in 7-Mode
  • Clustered Data ONTAP 8.1, or later
  • Clustered Data ONTAP 8.2, or later
  • Clustered Data ONTAP 8.3, or later
Pure
  • Pure Storage FlashArray//m running Pure Storage REST API V1.5, and later
  • FlashArray 4xx series running Pure Storage REST API V1.5, and later

EMC

  • EMC Unity 300, 400®, 500, 600 (All-Flash and Hybrid Flash)
  • EMC UnityVSA
  • EMC VNXe 1600 running software V3.1.3, or later
  • EMC VNXe 3200 running software V3.1.1, or later


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Planned availability date
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July 25, 2017 (electronic download only)



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Description
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IBM Spectrum Copy Data Management V2.2.7 licensing metric has changed from usable capacity to managed capacity for licensing measurement. This allows you to license only the storage being managed.

  • License measurement will now be based on the managed capacity.
  • License entitlements will be required based on the aggregate terabyte capacity of all managed source disk volumes.
  • Order quantities must be in 10 TB increments.

By basing the licensing metric on managed capacity, customers with larger storage environments will need to plan for growth in their managed capacity.

Section 508 of the US Rehabilitation Act

IBM Spectrum Copy Data Management is capable as of July 25, 2017, when used in accordance with IBM's associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. A US Section 508 Voluntary Product Accessibility Template (VPAT) can be found on the IBM Accessibility website.



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Program number
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For Passport Advantage® (PPA)

Program number VRM Program name
5737-B34 2.2.7 IBM Spectrum Copy Data Management

For Advanced Administrative System (AAS)

Program number VRM Program name
5641-CD4 2.2.7 IBM Spectrum Copy Data Management 1-year Subscription and Support
5641-CD5 2.2.7 IBM Spectrum Copy Data Management 2-year Subscription and Support
5641-CD6 2.2.7 IBM Spectrum Copy Data Management 3-year Subscription and Support

Product identification number

IBM Spectrum Copy Data Management (for AAS)

Program PID number Subscription and Support Subscription and Support PID number
5641-CD4 SW Subscription and Support 1-year registration 5641-CD4
5641-CD5 SW Subscription and Support 2-year registration 5641-CD5
5641-CD6 SW Subscription and Support 3-year registration 5641-CD6


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Offering Information
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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage and Passport Advantage Express® website.



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Publications
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Publications for IBM Spectrum Copy Data Management V2.2.7 will be available on the general availability date in IBM Knowledge Center. IBM Knowledge Center will include a combination of HTML and PDF files.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



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Technical information
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Specified operating environment

Hardware requirements

Supported storage systems

IBM Spectrum Copy Data Management V2.2 supports:

IBM Storage systems

  • IBM Storwize V3700: 2072-12C, 2072-12E, 2072-24C, 2072-24E, 2072-2DC, and 2072-2DE
  • IBM Storwize V5000: 2077-112, 2077-124, 2077-212, 2077-224, 2077-312, 2077-324, 2078-112, 2078-124, 2078-212, 2078-224, 2078-312, 2078-324, 2077-12E, 2077-24E, 2078-12E, 2078-24E, 2077-AF3, 2078-AF3, 2077-92F, 2077-12F, 2077-24F, 2077-AFF, 2078-92F, 2078-12F, 2078-24F, and 2078-AFF
  • IBM Storwize V7000: 2076-12F, 2076-24F, 2076-524, 2076-624, 2076-AF6, and 2076-AFF
  • IBM FlashSystem V840: 9846-AE1/9846-AC1 and 9848-AE1/9846-AC1
  • IBM FlashSystem V9000: 9846-AE2/9846-AC2 and 9848-AE2/9848-AC2
  • IBM FlashSystem A9000: 9836-415 and 9838-415
  • IBM FlashSystem A9000R: 9835-415 and 9837-415
  • IBM SAN Volume Controller: 2145-DH8, 2145-SV1, 2145-CG8, 2145-CF8, and 2147-SV1
  • IBM XIV Gen 3: 2810-314 and 2812-314

NetApp

Any NetApp storage system model running specifically listed Data ONTAP versions operating in 7-mode is supported. The following versions of Data ONTAP are supported:

  • Data ONTAP 8.1.0, or later operating in 7-Mode
  • Data ONTAP 8.2.0, or later operating in 7-Mode
  • Clustered Data ONTAP 8.1, or later
  • Clustered Data ONTAP 8.2, or later
  • Clustered Data ONTAP 8.3, or later

Pure

  • Pure Storage FlashArray//m running Pure Storage REST API V1.5, and later
  • FlashArray 4xx series running Pure Storage REST API V1.5, and later

EMC

  • EMC Unity 300, 400, 500, 600 (All-Flash and Hybrid Flash)
  • EMC UnityVSA
  • EMC VNXe 1600 running software V3.1.3, or later
  • EMC VNXe 3200 running software V3.1.1, or later
Software requirements

VMware

IBM Spectrum Protect™ Copy Data Management is installed as a virtual appliance and it requires the following:

  • vSphere 5.1, 5.5, or 6.0
  • 64-bit dual core machine, or higher
  • Minimum of 32 GB memory
  • Minimum of 380 GB storage

Browser

IBM Spectrum Copy Data Management runs from a computer that has access to the installed virtual appliance.

  • Internet Explorer 11, or later
  • Microsoft™ Edge 20.10240, or later
  • Firefox 47.0, or later
  • Chrome 51.0.27, or later

IBM Spectrum Protect Snapshot

Systems running IBM Spectrum Protect Snapshot for VMware V4.1.3, or later. IBM Spectrum Copy Data Management can query and catalog the copies created by IBM Spectrum Protect Snapshot for Virtual Environments.

Database integration

Oracle 11gR2 and Oracle 12c on a physical or virtual machine running the following operating systems:

  • Red Hat Enterprise Linux/CentOS 6.5, or later
  • Red Hat Enterprise Linux/CentOS 7.0, or later
  • SUSE Linux Enterprise Server 11.0,or later, 12.0, or later

Notes:

  • Oracle standalone, RAC, and ASM configurations are supported
  • IBM Spectrum Copy Data Management supports the Oracle Database 12c R1 multitenant option for backup or clone of a container database (CDB)
  • Recoveries of pluggable databases (PDB) are supported through RMAN

SAP HANA

Supported versions include SAP HANA 1.0 SPS7, and above.

Supported configurations include:

  • Linux SLES 12.0+, RHEL 6.5+, 7.0+ (Physical, VMware)
  • Hardware platforms: Intel-based x86, IBM Power Systems (little endian)
  • System type: Single- and multi-host with shared storage
  • Deployment type: Single container

Epic/Caché

Supported versions:

  • Cache 2015.1, and above
  • Cache 2016, and above

Supported configurations:

  • Supported platforms: RHEL 6.5+ (Intel x86 Virtual, Physical), AIX 6.1+ (Power systems little endian)
  • System type: Single- and multi-host with shared storage

Microsoft SQL Server

Supported versions:

  • SQL Server versions: SQL Server 2012, SQL Server 2014, SQL Server 2016
  • OS platforms: Microsoft Windows 2012R2, Windows 2016, Windows 2008 R2
  • Configuration: Virtual and Physical Servers -- Standalone, WSFC, Always ON with WSFC (No CSV configuration support)

Amazon AWS Gateway

IBM Spectrum Copy Data Management supports the Amazon AWS Storage Gateway for offloading copies to the AWS storage infrastructure.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement. Read about the Electronic Support portfolio of tools on the IBM Electronic Support website.

You can also access the IBM Support Portal page and the online Service requests and PMRs tool for more support.

Planning information

Packaging

IBM Spectrum Copy Data Management is distributed through the internet. There is no physical media.

Security, auditability, and control

IBM Spectrum Copy Data Management uses the security and auditability features of the operating systems software.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information
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This product is available through Passport Advantage and AAS. It is not available as shrink wrap.

For Passport Advantage (PPA)

Product Group: IBM Spectrum Protect

Product: IBM Spectrum Copy Data Management (5737-B34)

Product Category: Copy Data Management

For Advanced Administrative System (AAS)

Product Group: IBM Spectrum Protect

Product: IBM Spectrum Copy Data Management 1 year Subscription and Support (5641-CD4)

Product Category: Copy Data Management

Product Group: IBM Spectrum Protect

Product: IBM Spectrum Copy Data Management 2 year Subscription and Support (5641-CD5)

Product Category: Copy Data Management

Product Group: IBM Spectrum Protect

Product: IBM Spectrum Copy Data Management 3 year Subscription and Support (5641-CD6)

Product Category: Copy Data Management


Passport Advantage

IBM Spectrum Copy Data Management (5737-B34)

Description Part number
IBM Spectrum Copy Data Management Per 10 Managed Terabyte License + SW Subscription & Support 12 Months D1UBMLL
IBM Spectrum Copy Data Management Per 10 Managed Terabyte Annual SW Subscription & Support Renewal 12 Months E0NS3LL
IBM Spectrum Copy Data Management Per 10 Managed Terabyte SW Subscription & Support Reinstatement 12 Months D1UBNLL
IBM Spectrum Copy Data Management Per 10 Managed Terabyte Monthly License D1UBPLL


IBM Spectrum Copy Data Management
5641-CD4 - IBM Spectrum Copy Data Management SW S&S 1-year Subscription and Support

Feature description Feature number
Basic License 1 Year SW S&S Per 10 Managed Terabyte 2244
Basic License 1 Year SW S&S Per 10 Managed Terabyte 250 2243

5641-CD5 - IBM Spectrum Copy Data Management SW S&S 2-year Subscription and Support

Feature description Feature number
Use-Based License 2 Year SW S&S Per 10 Managed Terabyte 2241
Use-Based License 2 Year SW S&S Per 10 Managed Terabyte 250 2242

5641-CD6 - IBM Spectrum Copy Data Management SW S &S 3-year Subscription and Support

Feature description Feature number
Use-Based License 3 Year SW S&S Per 10 Managed Terabyte 2245
Use-Based License 3 Year SW S&S Per 10 Managed Terabyte 250 2246

This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support.

Extending coverage for a total of three years from the date of acquisition may be elected. Order the program number, feature number, and quantity to extend coverage for your software licenses. If maintenance has expired, specify the after license feature number.

Charge metric

Program name Part number or PID number Charge metric
IBM Spectrum Copy Data Management 5737-B34  
Per 10 Managed Terabyte License + SW Subscription & Support 12 Months D1UBMLL Per 10 Managed Terabyte
Per 10 Managed Terabyte SW Subscription & Support Reinstatement 12 Months D1UBNLL Per 10 Managed Terabyte
Per 10 Managed Terabyte Monthly License D1UBPLL Per 10 Managed Terabyte
Per 10 Managed Terabyte Annual SW Subscription & Support Renewal 12 Months E0NS3LL Per 10 Managed Terabyte

Pricing examples

The following examples are provided to illustrate the customer's licensing requirements.


Note: Terabytes (TB) of storage available to the Program is Managed capacity. Managed capacity is the aggregate terabyte capacity of all managed source disk volumes and managed replication target disk volumes. The program contains a report displaying the total managed capacity in the environment.

Scenario 1: The customer wants to use IBM Spectrum Copy Data Management, in conjunction with an IBM Flash A9000 storage array that has 200 TB of usable capacity. The customer runs an Oracle database on five volumes with 1.5 TB capacity each. The customer manages four copies of this database.

The customer must obtain 7.5 TB, which is one entitlement of IBM Spectrum Copy Data Management.

  Number of Volumes Capacity of each Volume Quantity of Managed TB
Oracle database 5 1.5 TB 7.5 which rounds to 10

Product Description Storage Device Quantity of Managed TB Quantity of entitlement required
IBM Spectrum Copy Data Management IBM Flash A9000 7.5 1
Total IBM Spectrum Copy Data Management entitlement   7.5 1

Scenario 2: The customer wants to use IBM Spectrum Copy Data Management, in conjunction with an IBM Spectrum Virtualize for SAN Volume Controller that has 400 TB of usable capacity. The customer runs an Oracle database on eight volumes with 4 TB capacity each. The customer manages 20 copies of this database.

The customer must obtain 32 TB, which is four entitlements, of IBM Spectrum Copy Data Management.

  Number of Volumes Capacity of each Volume Quantity of Managed TB
Oracle database 8 4 TB 32, which rounds to 40

Product Description Storage Device Quantity of Managed TB Quantity of entitlement required
IBM Spectrum Copy Data Management IBM Spectrum Virtualize for SAN Volume Controller 32 4
Total IBM Spectrum Copy Data Management entitlement     4

Scenario 3: The customer wants to use IBM Spectrum Copy Data Management, in conjunction an IBM Storwize V5000 storage array that has 50 TB of usable capacity and EMC Unity 300 storage array with 25 TB of usable capacity. The customer runs MS SQL Server on three volumes with 4 TB capacity on each storage array. The customer manages 35 copies of this database.

The customer must obtain 24 TB, which is three entitlements of IBM Spectrum Copy Data Management.

  Number of Volumes Capacity of each Volume Quantity of Managed TB
MS SQL Server database 6 4 TB 24, which rounds to 30

Product Description Storage Device Number of usable TB in the array Quantity of entitlement required
IBM Spectrum Copy Data Management IBM Storwize V5000 12  
IBM Spectrum Copy Data Management EMC Unity 12  
Total IBM Spectrum Copy Data Management entitlement   24 3


Terabyte

Terabyte is a unit of measure by which the Program can be licensed. A terabyte is 2 to the 40th power bytes. Licensee must obtain Terabyte entitlements for this Program sufficient to cover the terabytes managed by the Program.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available through Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) applies for Subscription and Support (also referred to as Software Maintenance) and does not require customer signatures.

This program is licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. This program has one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

L-BEBY-ALQP3X

The program's License Information will be available for review on the IBM Software License Agreement website.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Software Support Handbook.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of three years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, through an announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

For additional information on the IBM Software Support Lifecycle Policy, see the IBM Software Support Lifecycle Policy website.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Software Subscription and Support applies

Yes. Software Subscription and Support, also referred to as Software Maintenance, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this announcement is provided by the Software Subscription and Support offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice or electronic access into the IBM support organizations.

IBM includes one year of Software Subscription and Support with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, see the IBM Software Support Handbook. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For additional information about the Passport Advantage Agreement, go to the Passport Advantage and Passport Advantage Express website.

All distributed software licenses include Software Subscription and Support for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition, may be elected.

Variable charges apply

No

Educational allowance available

Yes. A 15% education allowance applies to qualified education institution customers.

Multi-Version Measurement

Multi-Version Measurement (MVM) replaces the previously announced Migration Grace Period time limit of six months and allows unlimited time for clients to run more than one eligible version of a software program. Clients may run multiple versions of a program simultaneously for an unlimited duration during a program version upgrade. Clients may also choose to run multiple versions of a program simultaneously for an unlimited duration in a production environment. MVM does not extend support dates for programs withdrawn from service.

For more information about MVM, including requirements for qualification, see the MVM web page. For a list of eligible programs, see the IPLA Execution-Based web page.



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Statement of good security practices
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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to organizations that have IBM Systems. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, go to the IBM Electronic Support website.

The IBM Electronic Support portal is a single internet entry point that replaces the multiple entry points traditionally used to access IBM internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for organizations that are Electronic Service Agent tool-enabled to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean human intervention is not required to report errors.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either through the internet (HTTPS or VPN) or modem to provide organizations a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into an organization's system.

For additional information, go to the IBM Electronic Service Agent website.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBMid entered during activation, you can view system and support information in the My Systems and Premium Search sections of the IBM Electronic Support page.

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBMid. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledge base. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or go to the IBM Electronic Support website.



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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage website.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

Trademarks

IBM Spectrum, Power Systems, IBM Spectrum Virtualize, IBM Spectrum Accelerate, IBM Spectrum Protect and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, AIX, Power, Storwize, IBM FlashSystem, XIV, 400, PartnerWorld, Passport Advantage and Express are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Intel is a trademark of Intel Corporation or its subsidiaries in the United States and other countries.

Windows and Microsoft are trademarks of Microsoft Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

IBM United States

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