IBM Cloud Application Performance Management, formerly known as IBM Performance Management on Cloud, adds visibility into IBM z/OS components, extended monitoring coverage, and technology preview of dashboard customization

IBM United States Software Announcement 217-064
April 4, 2017


Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications


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At a glance
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IBM® Cloud Application Performance Management, formerly known as IBM Performance Management on Cloud, brings new features and functions to the IBM Application Performance Management cloud service portfolio.

This release features the following new capabilities:

  • Capability to view z Systems™ monitoring metrics in the IBM Application Performance Management dashboard with the new IBM Cloud Application Performance Management, z Systems Extension Pack
  • Hybrid cloud monitoring of IBM Bluemix® runtimes
  • Extended monitoring coverage of key application components
  • A technology preview of simple creation of custom dashboards that can be exported to a PDF or CSV report, enabling users to get more accurate information to help better manage the performance and availability of their critical applications


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Overview
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IBM Cloud Application Performance Management continues to deliver a robust set of hybrid cloud capabilities to manage any environment, whether public cloud, private cloud, or traditional data center. Cloud Application Performance Management consists of two core offerings:

  • IBM Cloud Application Performance Management, Base
  • IBM Cloud Application Performance Management, Advanced

Cloud Application Performance Management, Base

This offering provides application-aware infrastructure monitoring for a broad array of infrastructure and resources.

New features of Cloud Application Performance Management, Base:

  • Capability to monitor NetApp, Active Directory Federation Services, and Siebel
  • IBM Cloud Application Performance Management, z Systems Extension Pack option to leverage your existing OMEGAMON® investments, bringing relevant metrics from IBM z™/OS systems and middleware into IBM Cloud Application Performance Management to monitor hybrid applications spanning public cloud to mainframe, with a single enterprise-wide view
  • IBM Cloud Application Performance Management, Base Extension Pack to provide additional monitoring coverage including Hadoop, Cassandra, and Microsoft™ Office 365
  • A technology preview of the capability to create custom views with choice of metrics, the time frame, and the type of chart in which to display the data; these dashboards can also be exported to a PDF or CSV report

Cloud Application Performance Management, Advanced

This offering provides the complete set of Application Performance Management capabilities such as user experience monitoring, end-to-end transaction tracking, application resource monitoring, and code-level diagnostics.

Cloud Application Performance Management, Advanced includes all of the new features of Cloud Application Performance Management, Base plus these additional capabilities:

  • Transaction tracking and diagnostics for JBoss and SAP Netweaver Java™ runtimes
  • Management of hybrid applications (such as Liberty, Node.js, Python, and Ruby runtimes) in IBM Bluemix
  • IBM Cloud Application Performance Management, Advanced Extension Pack for additional monitoring coverage including SAP HANA and RabbitMQ


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Key prerequisites
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  • Internet connection
  • Supported browser


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Planned availability date
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April 4, 2017



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Description
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Continuous focus on managing hybrid cloud environments

IBM Cloud Application Performance Management focuses on helping you manage your hybrid cloud environments. With the new release, this Cloud Service offering brings several innovative features:

  • Capability to gain visibility into the health of z/OS® components of critical applications together with distributed application components in an application-specific view.
  • Hybrid cloud monitoring of IBM Bluemix runtimes.
  • Continuous delivery of additional monitoring coverage.
  • A technology preview of the capability to quickly and easily create custom views. Cloud Application Performance Management is designed for varied application environments and the needs of the business experts tasked with managing those applications. Its flexibility allows for more monitoring options to help you create custom views. You can choose the metrics to be displayed, the time frame, and the chart or graph format. These views can be saved and shared with others, and reports can be created by exporting a PDF or CSV of what is being shown.

Visibility into the performance and availability of z/OS components

The new IBM Cloud Application Performance Management, z Systems Extension Pack works in conjunction with the OMEGAMON products and IBM Cloud Application Performance Management. To benefit from this solution, all three of the following products must be purchased and installed: one (or more) OMEGAMON on z Systems product; one of the Cloud Application Performance Management portfolio products (Base or Advanced); and the Cloud Application Performance Management, z Systems Extension Pack (which provides connectivity between the other two components).

Cloud Application Performance Management, z Systems Extension Pack enables:

  • Viewing of z Systems monitoring metrics in the Cloud Application Performance Management dashboard
  • Consistency of data between the z Systems OMEGAMON user interfaces for z Systems operators and subject matter experts, and the Cloud Application Performance Management user interfaces for application owners and IT operations

For application owners, Cloud Application Performance Management, z Systems Extension Pack fulfills the need to see the relevant KPIs that relate to the performance of the z/OS components of their application, to isolate problems that are impacting those applications.

Robust monitoring coverage options for key components

This release provides additional monitoring coverage to manage the health and performance of key application components. Cloud Application Performance Management, Base and Cloud Application Performance Management, Advanced now include monitoring for NetApp, Active Directory Federation Services, and Siebel components. Cloud Application Performance Management, Advanced also includes monitoring and code-level diagnostics for Liberty, Node.js, Python, and Ruby runtimes in Bluemix.

In addition, there are two extension packs which provide the following additional monitoring coverage:

  • IBM Cloud Application Performance Management, Base Extension Pack (available as an add-on to both IBM Cloud Application Performance Management, Base and IBM Cloud Application Performance Management, Advanced) to monitor Hadoop, Cassandra, and Microsoft Office 365
  • IBM Cloud Application Performance Management, Advanced Extension Pack (available as an add-on to IBM Cloud Application Performance Management, Advance) to monitor SAP HANA and RabbitMQ


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Program number
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Program number VRM Program name
5725-M99 Cloud Service IBM Cloud Application Performance Management


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Offering Information
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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.



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Publications
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IBM Cloud Application Performance Management publications are available in IBM Knowledge Center.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



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Technical information
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Specified operating environment

Software requirements

Software requirements are available at the IBM developerWorks wiki.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Client Success Portal

The IBM Client Success Portal is your gateway to technical support. This includes access to forums and technical resources for running and managing your cloud offering. To help save time and simplify support, the Client Success Portal can help you find answers, and submit and track problems. These tools are available through your IBM support agreement at no additional charge. Read about support for offerings in the IBM SaaS Support Handbook.

Planning information

Packaging

This offering is delivered through the internet. There is no physical media.

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.



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Ordering information
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This product is only available through Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

More information can be found on the IBM Software Value Plus website.

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, go to the Find a Business Partner page.

Product group: Availability and Performance products

Product identifier description: 5725-M99 - IBM Cloud Application Performance Management

Product category: Application Manager


Passport Advantage

Part description Part number
IBM Cloud Application Performance Management, z Systems Extension Pack Average Managed Virtual Server per Month D1SIHLL
IBM Cloud Application Performance Management, z Systems Extension Pack Average Managed Virtual Server Overage D1SIILL
IBM Cloud Application Performance Management, z Systems Extension Pack for US Federal Average Managed Virtual Server per Month D1SKCLL
IBM Cloud Application Performance Management, z Systems Extension Pack for US Federal Average Managed Virtual Server Overage D1SKDLL

Charge metric

Program name Part number or PID number Charge metric
IBM Cloud Application Performance Management 5725-M99 Per Average Managed Virtual Server

Average Managed Virtual Server

Average Managed Virtual Server is a unit of measure by which the IBM Cloud Service can be obtained. A server is a physical computer that is comprised of processing units, memory, and input/output capabilities and that executes requested procedures, commands, or applications for one or more users or client devices. Where racks, blade enclosures, or other similar equipment is being employed, each separable physical device (for example, a blade or a rack-mounted device) that has the required components is considered itself a separate server. A Virtual Server is either a virtual computer created by partitioning the resources available to a physical server or an unpartitioned physical server. Sufficient Average Managed Virtual Server entitlements must be obtained to cover the average number of Virtual Servers managed by the IBM Cloud Service during the measurement period specified in customer's Proof of Entitlement (PoE) or Transaction Document.

Note: The Average Managed Virtual Server licensing metric does not include tiering.

Total price is the unit price multiplied by quantity.

Pricing example 1

To calculate pricing for IBM Monitoring, IBM Application Performance Management, IBM Application Performance Management Advanced, IBM Application Diagnostics, and IBM Operations Insight - Predictive Insights, you must count the average number of application server instances that you intend to monitor during the measurement period.

Consider the following example:

  • The customer typically employs 10 application servers.
  • During a monthly rollout of new code or during a test phase, the customer doubles the number of application servers during a two-day period, raising their total number of managed servers to 20 during that time.
  • Instead of having to purchase 20 entitlements for Average Managed Virtual Servers and only use 10 of them for the majority of the month, the customer estimates the number they will need during the measurement period, which for this example is based on a monthly average. In this case, the customer will need only 11 entitlements, based on the following calculation:
  • 28 days times 10 managed servers equals 280
  • 2 days times 20 managed servers equals 40
  • Total number of managed servers equals 320

The average number of managed servers equals 10.7 (320 divided by 30 days), which will require entitlements for 11 Average Managed Virtual Servers.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction for the acquisition of Cloud Services from IBM consist of either the IBM Cloud Services Agreement and the applicable offering Service Description or the IBM International Passport Advantage Agreement or the International Passport Advantage Express Agreement and the IBM Terms of Use -- General Terms for Cloud Offerings and the applicable offering Service Description.

This product is only available through Passport Advantage. It is not available as shrinkwrap.

Technical support

Technical support is provided for Cloud Services and enabling software, as applicable, during the subscription period. Any enhancements, updates, and other materials provided by IBM as part of any such technical support are considered to be part of the Cloud Service, as applicable, and therefore governed by the applicable agreement as defined in client's quote or transaction document. Technical support is included with the Cloud Service and is not available as a separate offering.

Additional technical support information for this Cloud Service offering may be found in the IBM Support Handbook or in service-specific documentation.

Terms of Use

Cloud Service offering-specific terms are available on the Software as a Service terms website.

Limited warranty

Refer to the warranty defined in the applicable agreement governing client's acquisition for this offering.

Money-back guarantee

No

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Software Subscription and Support applies

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a lawful, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to organizations that have IBM Systems. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, go to the IBM Electronic Support website.

The IBM Electronic Support portal is a single internet entry point that replaces the multiple entry points traditionally used to access IBM internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for organizations that are Electronic Service Agent tool-enabled to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean human intervention is not required to report errors.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either through the internet (HTTPS or VPN) or modem to provide organizations a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into an organization's system.

For additional information, go to the IBM Electronic Service Agent website.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBMid entered during activation, you can view system and support information in the My Systems and Premium Search sections of the IBM Electronic Support page.

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBMid. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information about how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or go to the IBM Electronic Support website.



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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage website.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available on the Passport Advantage and Passport Advantage Express website.



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Order now
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To order, contact your Americas Call Centers, local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)

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IBM Software Value Plus

These products are available under IBM Software Value Plus, either directly from IBM or through authorized Business Partners who invest in skills and high-value solutions. IBM customers may benefit from the industry-specific or horizontal solutions, skills, and expertise provided by these Business Partners.

Additions to Software Value Plus will be communicated through standard product announcements. To determine what IBM software is available under Software Value Plus, go to the IBM Passport Advantage Online for IBM Business Partners website.

For questions regarding Software Value Plus, go to the IBM Software Value Plus website.

Trademarks

IBM z, z Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

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Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

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