IBM SurePOS 700 Series extends line of POS solutions with enhanced models that offer better efficiency, increased performance, and more value

IBM United States Hardware Announcement 107-613
October 23, 2007

 

 ENUS107613.PDF (66KB)

 

Table of contents  Document options  
TOC link At a glance TOC link Publications
TOC link Overview TOC link Services
TOC link Key prerequisites TOC link Technical information
TOC link Planned availability dates TOC link Terms and conditions
TOC link Description TOC link Prices
TOC link Education support TOC link Order now
 
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At a glance

. The IBM SurePOS 700 Series is specifically designed for performance, efficiency, and value. System management and service is simple due to a powerful combination of the industry-leading IBM Light-Path Management and tool-free front service. These capabilities also facilitate predictive maintenance and rapid diagnosis, from the store to the enterprise, to help lower total cost of ownership and ensure system availability.

  • Powerful standards-based platforms including Intel® Core 2 Duo allow for increased checkout speed and improved productivity
  • Virtually tool free design and secure front access to all components reduce service time and cost
  • Cable arm option allows access to all connectors from the front of the unit while your system stays in place
  • Light-Path visual indicators that proactively monitor system status help avoid downtime
  • Dual video capability helps delivers an excellent customer experience when second full screen display is attached
  • Up to 1 GB Ethernet enables employees to link with enterprise applications
  • Integrated RAID allows disk mirroring to avoid downtime
  • Optimize investments with this highly scalable point-of-sale (POS) solution that integrates with legacy systems
  • Service life cycle of 7+ years to help lower total cost of ownership

For ordering, contact:

Your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: SE001).
 
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Overview

The IBM SurePOS™ 700 Series — the premier POS solution in the retail industry — now delivers simplified management and enhanced serviceability that help retailers implement customer-centric initiatives and maintain a highly differentiated business, while reducing their IT management costs.

All models of the IBM SurePOS 700 Series now feature IBM Light-Path Management and IBM Remote Management Agent V2 for proactive monitoring and remote updates. These industry-leading technologies help keep systems running smoothly, while reducing IT management costs.

All models also feature a virtually tool-free design that offers easy serviceability through secure front access to the system unit. This allows store employees to replace units and swap out parts quickly and easily, helping to ensure maximum uptime and reduce service costs. An optional cable arm provides complete front-side access to rear cabling without having to move the system unit from its normal position at the POS, further enhancing serviceability.

Ultimately, these new features help retailers reduce management and service costs, while delivering the flexibility businesses need to respond to changing trends and marketplaces with a compelling customer experience.
 
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Key prerequisites

One of the following operating systems is required to run the enhanced models of SurePOS 720, 740, and 780:

  • IBM 4690 OS V5.2, or higher (support targeted by first quarter 2008)
  • Microsoft® Windows® 2000
  • Microsoft Windows XP Professional Edition with Service Pack 2
  • Microsoft Windows XP Embedded with Service Pack 2
  • Microsoft Windows Embedded for Point of Service V1.1, or higher
  • Microsoft Windows Vista® Business (support targeted by year end 2007)
  • PC DOS 2000 (support targeted by year end 2007)
  • IBM Retail Environment for SUSE Linux™ V2.1.5 (support target mid 2008)

Driver support will be available from the support Web site. The following level of drivers will support for the Enhanced SurePOS 700:

  • UPOS 1.9.4 (includes OPOS, JavaPOS for Windows XP, 2000, WEPOS)
  • UPOS 1.9.5 (includes OPOS, JavaPOS with Vista support by year end 2007)
  • UPOS 1.9.5 Fix Pack (includes POSSLIN and JavaPOS with IRES V2.1.5 support mid 2008)
  • POSSDOS V2.20 (Support targeted by year end 2007)


 
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Planned availability dates
  • October 31, 2007: Models 723, 743, C43, 783, S23, S43, S83
  • November 9, 2007: Models E43, E83
  • January 11, 2008: Recovery CD feature for E43, E83
  • February 15, 2008: Model E23
  • March 14, 2008: Recovery CD feature for E23

 
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Description

IBM SurePOS 780 — Performance

4800-783: Designed for a thick client environment, the SurePOS 780 offers high-end technology and hard drive standard so that you are ready to load the latest OS and applications. The enhanced 4800-783 offers an Intel Core 2 Duo E4300, 160 GB SATA HDD standard, and 512 MB DDR II base memory.

4800-E83: Model E83 is identical to Model 783 except Model E83 is pre-loaded with Windows Embedded for Point of Service operating system. Model E83 offers and Intel Core 2 Duo E4300, 160 GB SATA HDD standard, and 512 MB DDR II base memory.

4800-S83: The IBM 4800 SurePOS 780 Model S83 is an administrative model for the Supermarket segment. It is functionally equivalent to a Model 783. It is used to provide appropriate maintenance billing for a Model 783 in the Supermarket environment.

IBM SurePOS 740 — Value

4800-743: The SurePOS 740 optimizes performance and value, offering attractive technology and benefits that make them flexible enough to run as a thin or thick client and powerful enough to last through the years. The enhanced 4800-743 offers an Intel Celeron® 440, 512 MB DDR II base memory, and 80 GB SATA HDD option.

4800-E43: Model E43 is identical to Model 743 except Model E43 is pre-loaded with Windows Embedded for Point of Service operating system. Model E43 offers and Intel Celeron 440, 80 GB SATA HDD standard, and 512 MB DDR II base memory.

4800-S43: The IBM 4800 SurePOS 740 Model S43 is an administrative model for the Supermarket segment. It is functionally equivalent to a Model 743. It is used to provide appropriate maintenance billing for a Model 743 in the Supermarket environment.

IBM SurePOS 740 — Controller

4800-C43: The controller offering provides a comprehensive back-office hardware solution designed for the high-demand retail environment. The controller is based on the value model, equipped with a standard configuration that includes necessities, such as hard drive and optical drive. The enhanced 4800-C43 offers and Intel Celeron 440, 512MB DDR II base memory, 80 GB SATA HDD standard, Combo CD/DVD burner standard, and USB 101-key keyboard (U.S. only).

IBM SurePOS 720 — Entry

4800-723: Reduce resources at the lane and run the SurePOS 720 as a thin client. Optimized for a small resource and nimble OS environment like IBM 4690. The enhanced 4800-723 offers a VIA C7, 256 MB DDR II base memory, and 80 GB SATA HDD option.

4800-E23: Model E23 is identical to Model 723 except Model E23 is pre-loaded with Windows Embedded for Point of Service operating system. Model E23 offers a VIA C7, 80 GB SATA HDD standard, and 256 MB DDR II base memory.

4800-S23: The IBM 4800 SurePOS 720 Model S23 is an administrative model for the Supermarket segment. It is functionally equivalent to a Model 723. It is used to provide appropriate maintenance billing for a Model 723 in the Supermarket environment.

Business Partner information

If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID).

BP Attachment for Announcement Letter 107-613

Trademarks

 
SurePOS is a trademark of International Business Machines Corporation in the United States or other countries or both.
 
PS/2 is a registered trademark of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Celeron are registered trademarks of Intel Corporation.
 
Microsoft, Windows, and Windows Vista are registered trademarks of Microsoft Corporation.
 
Linux is a trademark of Linus Torvalds in the United States, other countries or both.
 
Other company, product, and service names may be trademarks or service marks of others.

 
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Education support

Selling and Supporting the IBM SurePOS™ 720, 740, and 780: Multimedia education is available for Business Partners and IBM representatives who support the IBM SurePOS 700 Series. The following courses are available:

                                                     Course
Title                                                number
 
Selling the IBM SurePOS 700 Series                   RE4400S
 Models 723, 743, and 783
 
Supporting the IBM SurePOS 700 Series                RE4400T
 Models 723, 743, and 783

IBM SurePOS Models 723, 743, C43, and 783 Service Training: Multimedia education on CD-ROM is also available for customers, Business Partners, and IBM representatives who service the IBM SurePOS 700 Series systems.

 
                                                    Course
Title                                               number
 
IBM SurePOS 700 Series Models 723, 743              SE480003
 and 783 Hardware Service Training

To enroll in these courses, go to the appropriate Web site.

IBM Business Partners

IBM customers

Note: IBM GTS employees in division 48 should enroll in course SE480003 through Learning@IBM and order the CD-ROM through IBM Training On Demand.

For questions or information about these and other IBM Retail Store Solutions Education courses, contact grse@us.ibm.com.
 
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Publications

Translated safety messages are automatically shipped with every machine.

The following documents can be downloaded from the IBM Retail Store Solutions (RSS) Web site

                                                Order
Title                                           number
 
IBM SurePOS 700 Series                          GA27-4998-00
 — SurePOS 700-723/743/783 Systems,
 Installation and Operations Guide
 
IBM SurePOS 700 Series                          GY27-0424-00
 — SurePOS 700-723/743/783
 Hardware Service Guide

The SurePOS 720, 740, and 780 user's guide is available in softcopy only and can be downloaded from the Retail Store Solutions Web site.
 
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Services

Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an On Demand Business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit

For details on education offerings related to specific products, visit

Select your country, and then select the product as the category.
 
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Technical information

Specified operating environment

Physical specifications

Wide system

  • Width: 435 mm (17.4 in)
  • Depth: 475 mm (18.7 in)
  • Height: 117.3 mm (4.62 in)
  • Weight: 13.2 kg (29 lb)

Wide system with UPS

  • Width: 435 mm (17.4 in)
  • Depth: 475 mm (18.7 in)
  • Height: 117.3 mm (4.62 in)
  • Weight: 19.1 kg (42 lb)

Narrow system

  • Width: 320 mm (12.6 in)
  • Depth: 475 mm (18.7 in)
  • Height: 117.3 mm (4.62 in)
  • Weight: 11.4 kg (25 lb)

Operating environment

Power supply

Internal, not UPS

Input Voltage:      100-127 V ac or 200-240 V ac nominal
                     (universal input, no voltage selector switch)
 
Frequency:          47-63 Hz
 
Power consumption:  90 W typical, 250 W maximum

AC loads — internal power supply

None

DC loads

Each port has a maximum continuous rating. There is also a total maximum rating from a combination of all ports.

Port                              Rating
 
24 V printer ports                3.0 A
38 V printer ports                2.1 A
24 V/38 V cash drawer ports       1.0 A 150 mS pulse
12 V ports (RS-485)               1.0 A/port
12 V port (USB)                   1.5 A/port
5 V RS-485                        1.0 A/port
5 V PS/2(R) keyboard/mouse        0.5 A/port
5 V in all USB ports              0.5 A/port

Total 12 V current available for all external loads is 5 A maximum. Total 5 V current available for all external loads is 5 A maximum.

For systems with 38 V and 24 V printer ports, printers cannot be attached to both ports in the system at the same time.

Only one cash drawer may be activated at any instance in time.

Hot plugging of powered USB devices, especially printers, is not supported. Some powered USB devices create surge currents that may cause the system power /EMCly to initiate over-current shut down.

UPS option

Note: The UPS is not autoranging. Different units are required for low- and high-voltage countries. They are not convertible from one voltage range to the other.

Input
 
Input Voltage                      100-127 V ac or
                                   200-240 V ac
 
Input frequency ranges             Autosense
                                   50 Hz +/- 3 Hz
                                   60 Hz +/- 3 Hz
 
Output
 
Capacity                           500 VA/300 W
 
Run Time                           2.5 minutes minimum at full rated
                                   load
 
Output voltage in battery mode     113.5 V ac +/-10% for low range.
                                   220.0 V ac +/-10% for high range.
 
Output voltage waveform            Stepped approximation to sine wave
 
Frequency (inverter output)        60 Hz +/- 3 Hz for line frequency
                                   55 Hz.
 
                                   50 Hz +/- 3 Hz for line frequency
                                   55 Hz.
 
Transfer Time                      8 ms typical, 10 ms max, AC to
                                   battery
 
Batteries
 
Battery recharge time              8 hours typical, 16 hours maximum
 
Battery type                       Sealed and leak-proof
                                   maintenance-free lead-acid with
                                   suspended electrolyte
 
Physical
 
Input socket                       1 IEC 320 male
 
Number and type of output sockets  3 IEC 320 female
 
Interface, Controls, indicators
 
Interface Port                     Female DB-9 RS232

Note: The battery used in the UPS is a sealed lead acid battery. These batteries have a finite life and must be replaced on a regular basis (typically 1-3 years) in order for full standby capability to be maintained.

Temperature

  • Operating: +10°C to 40°C with 8% to 80% relative Humidity
  • Shipping: -40°C to +60°C
  • Storage: 0°C to +60°C

Electromagnetic compatibility (EMC)

  • EMI radiated/conducted — FCC/DOC Class A

Hardware requirements

System units

  • Integrated autosensing 10/100/1000 (Model 743 and 783), 10/100 (Model 723) Ethernet LAN capability utilizing RJ-45 connector.
  • One country-specific power cord (included in ship group).
  • Product safety messages as required (included in ship group).

Keyboards

All of the system units require one of the keyboards available as a feature, a customer-supplied keyboard, or the 4820 with keypad feature.

Displays

All of the system units require one of the displays available as a feature, a customer-supplied display, or the 4820 SurePoint™ display.

Software requirements

No application software is required to be ordered with the enhanced models of the SurePOS 700 Series. However, a broad choice of IBM or Business Partner applications are available for the new models.

Hardware driver and operating system requirements

The new models of the enhanced SurePOS 700 Series require drivers for Ethernet, Video, and POSS support. Ethernet, Video, and POSS drivers can be retrieved from Web site

At the Web site, access the following:

  • Select Support Button.
  • Look for terminal hardware.
  • Select SurePOS 700.
  • Select downloads.

The operating system must be ordered separately except for the preloaded models (E23, E43, and E83).

Application requirements

No application software is required to be ordered with the enhanced models of the SurePOS 700 Series. However, a broad choice of IBM or Business Partner applications are available for the new models.

"IBM Ready for" Program

The enhanced IBM SurePOS 700 Point-of-Sale System is a platform that is participating in the IBM Ready for Retail Store innovations program. This program provides a way for third-party solution providers to test their solutions against criteria established by IBM. Retailers who would like this added assurance should look for third-party solutions bearing the "IBM Ready for" mark.

Limitations

One POS printer is supported — 24V USB, RS232, or RS485; or 38V RS485.

Up to two customer displays are supported, for example:

  • One double-sided VFD (counts as two displays)

    or
  • One single-sided VFD or LCD, and another single-sided VFD or LCD

Up to two Single-Byte Character Set (SBCS) POS keyboards are supported (not including normal PC keyboards):

  • One POS system keyboard (ANPOS)
  • One POS keyboard (ANPOS with pointing device, Compact ANPOS, or other POS keyboards)

Up to two MSRs (including those integrated in the keyboards) are supported.

Up to two cash drawers are supported.

IBM 4690 OS V5.2 running on the enhanced SurePOS 700 Models 723, 743, 783, C43, and associated "S" models, will not support 256 color modes (8-bit) in a dual display configuration. If an 8-bit color mode is selected, 4690 will set equivalent 16-bit mode and log a message.

IBM 4690 V5.2 will provide support for Remote Management Agent (RMA V2.2) in early 2008.

Planning information

Customer responsibilities: A system unit with Microsoft® Windows® XP Professional preload will have a blank HDD installed if replacement is necessary. It is the customer's responsibility to reload the HDD.

It is recommended that the customers of preloaded machines order at least one Recovery CD for each location with the initial order.

Cable orders: All the required cables are orderable with the IBM Enhanced SurePOS 700 System.

Security, auditability, and control

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.
 
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Terms and conditions

Volume orders: Contact your IBM representative.

IBM Global Financing: No

Warranty period: One year

Warranty service

Warranty service for Models 783, 743, 723, C43, E83, E43, and E23

IBM On-Site Repair (IOR), 24 hours a day, 7 days a week, same-day response.

IBM or your reseller will either repair or exchange the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. For some machines, certain repairs may require sending the machine to an IBM service center.

Refer to IBM's statement of limited warranty for additional information. This Statement of Limited Warranty is available, in multiple languages, at the following IBM Internet Web site

Warranty service Models S83, S43, and S23

IBM On-Site Repair (IOR), 24 hours a day, 7 days a week, same-day response.

IBM or your reseller will either repair or exchange the failing machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. For some machines, certain repairs may require sending the machine to an IBM service center.

Refer to IBM's statement of limited warranty for additional information. This Statement of Limited Warranty is available, in multiple languages, at the following IBM Internet Web site

                                                         Feature
Description                                              number
 
Service during warranty period for Legacy 2x20 displays  8903
Service during warranty period for Legacy cash drawers   8904
Service during warranty period for Legacy keyboards      8905

Usage plan machine: No

IBM hourly service rate classification: One

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Field-installable features: Yes

Model conversions: No

Machine installation: Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply: No

Licensed Internal Code and Licensed Machine Code: This product does not contain Licensed Internal Code or Licensed Machine Code.

Educational allowance: A reduced charge is available to qualified education customers. The educational allowance may not be added to any other discount or allowance.

The educational allowance is 15% for the products in this announcement.
 
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Prices

Contact your IBM representative for charges information for this announcement.
 
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Order now

To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business Partner.

To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968).

 Phone:      800-IBM-CALL (426-2255)
 Fax:        800-2IBM-FAX (242-6329)
 Internet:   callserv@ca.ibm.com
 Mail:       IBM Teleweb Customer Support
             ibm.com Sales Execution Center, Americas North
             3500 Steeles Ave. East, Tower 3/4
             Markham, Ontario
             Canada
             L3R 2Z1
 
 Reference:  SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

 
SurePOS and SurePoint are trademarks of International Business Machines Corporation in the United States or other countries or both.
 
PartnerWorld and PS/2 are registered trademarks of International Business Machines Corporation in the United States or other countries or both.
 
Intel and Celeron are registered trademarks of Intel Corporation.
 
Microsoft and Windows are registered trademarks of Microsoft Corporation.
 
Other company, product, and service names may be trademarks or service marks of others.

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