IBM DB2 V11.1 and IBM DB2 Connect V11.1 add new support options and boost feature set to help manage enterprise data, improve programmer productivity, and deliver fast and robust connectivity to DB2 databases deployed on IBM z Systems or IBM i

IBM Europe Software Announcement ZP16-0221
December 13, 2016


Table of contents
OverviewOverviewPublicationsPublications
Key prerequisitesKey prerequisitesTechnical informationTechnical information
Planned availability datePlanned availability dateOrdering informationOrdering information
DescriptionDescriptionTerms and conditionsTerms and conditions
Product positioningProduct positioningPricesPrices
Program numberProgram numberAnnouncement countriesAnnouncement countries


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At a glance
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IBM® DB2® V11.1 for Linux™, UNIX™, and Windows™ (IBMDB2) delivers the following capabilities:

  • Hybrid database software for the always available, mission-critical transactional, analytical, and mixed workload applications with security-rich features that protect data at rest or in-flight
  • A database that is designed to be simple to deploy, upgrade, and maintain, with continuous availability for transactional workloads of any size
  • Expanded, in-memory columnar technology that offers the improved scalability and performance for analytics and warehousing workloads
  • New product signature that indicates whether an incremental update within the same version and release contains new functionality in addition to defect fixes and security updates

DB2 Connect™ V11.1 offers new features and enhancements:

  • Significant feature enhancements to improve connectivity, with ease of application deployment, availability, and security for the applications that connect to either DB2 for z/OS® or DB2 for i
  • Several editions available for flexible licensing options, addressing usage scenarios in small-scale and large-scale organizations


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Overview
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IBM DB2 V11.1 updates and new product signature

With the IBM DB2 V11.1 family of products, IBM DB2 is announcing a new product signature that indicates whether an incremental update within the same version and release contains new functionality in addition to fixes, defect support, and security updates. The official DB2 product signature consists of four parts, in the format VV.RR.MM.FF where:

  • VV = Version number
  • RR = Release number
  • MM = Modification number
  • FF = Fix pack number

The modification number has been zero in previous releases of DB2 (and associated products like dashDB™ and BigSQL). Because of this, the modification number has been excluded from the product signature. Beginning with the IBM DB2 V11.1.1.1 modification and fix pack release (date December 15, 2016), the DB2 product signature will now include the modification number to indicate whether new functionality exists in an incremental update. (DB2 V11.1.1.1 is both a modification and a fix pack for IBM DB2 V11.1 GA; it contains both product fixes and new features/functionality.)

DB2 Connect V11.1.1.1 updates

DB2 Connect V11.1.1.1, Fix pack 1 integrates IBM DB2 for z/OS, IBM DB2 for i, and other enterprise data with client/server, web, and service-oriented architecture (SOA) applications. This solution is designed to manage your enterprise information wherever it is stored. For those enterprises that rely on DB2 for z/OS and DB2 for i servers as the cornerstone of their agile business, DB2 Connect delivers improved application enablement and a robust, highly scalable communications infrastructure for connecting web, Windows, UNIX, and Linux applications to data.

DB2 Connect V11.1.1, Fix pack 1 improves connectivity, ease of application deployment, availability, and security for the applications that connect to either DB2 for z/OS or DB2 for i. Version 11.1.1, Fix pack 1 includes significant feature enhancements that can help improve programmer productivity, deliver a more robust infrastructure, and enable the flexible deployment of DB2 Connect technology. DB2 Connect can also help you reduce administration costs with advances in performance, manageability, and installation.

DB2 Connect is available in several editions to provide flexible licensing options and address usage scenarios in small organizations as well as large-scale enterprises:

  • DB2 Connect Enterprise Edition is for smaller installations and lower-usage applications licensed with Authorized User and Floating User Single Install metrics.
  • DB2 Connect Application Server Edition provides licensing linked to specific applications. The DB2 Connect Application Server Edition introduces the Virtual Processor Core (VPC) license metric to facilitate hybrid cloud deployments. The VPC metric is sold as a monthly license charge. You can acquire the product directly online with the option to deploy either on-premises or on cloud.
  • DB2 Connect Unlimited Edition provides increased flexibility in deployment, enabling access across an enterprise.
  • DB2 Connect Advanced Editions enhance the security and reliability of your organization's existing DB2 server investments, enable increased flexibility and ease of new programming languages and tools, and help improve support efforts to increase the performance and security of database applications. Using the IBM pureQuery® technology that is included in the advanced editions of DB2 Connect, you can boost the SQL execution performance of your data server while helping to protect your data from SQL injection attacks and other types of database application security risks.
  • DB2 Connect Unlimited Advanced Edition features IBM Configuration Manager for z/OS to help you improve the manageability of your connectivity and DB2 z/OS environment.


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Key prerequisites
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An internet browser is required.



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Planned availability date
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December 15, 2016



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Description
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New product signature for IBM DB2 V11.1 for Linux, UNIX, and Windows

The new product signature enables IBM DB2 products to make customers aware when new functionality is made available in an incremental update within the same version and release. As of the initial release of IBM DB2 V11.1 and the first modification/fix pack release (IBM DB2 V11.1.1.1), the IBM DB2 family of products will provide predictable support through fix packs that inform customers when new functionality is provided along with defect fixes and security updates.

If required, individual product fixes for problem resolutions can be made available between update packages. Support is provided for a minimum period of five years from the general availability date and a minimum; three-year extension of support is available for an additional fee.

IBM DB2 Performance Management Offering (includes IBM Data Server Manager)

DB2 Performance Management Offering delivers enterprise-class performance management capabilities to the non-Advanced DB2 Editions, helping you manage performance across all your DB2 deployments. IBM Data Server Manager Enterprise V2.1.2 can be obtained through the Performance Management Offering and is included as part of the DB2 Advanced Editions. Data Server Manager V2.1.2 is a streamlined, scalable, solution that can be used to administer, monitor, manage, and optimize the performance of DB2 for Linux, UNIX, and Windows databases across the enterprise. It is cloud-ready and designed to be easy to deploy. It simplifies database administrative tasks for both expert and novice users. New features include deeper support for cross-enterprise IBM databases including DB2, an enterprise-wide view of high availability including expanded DB2; pureScale® and DB2 HADR monitoring and alerting with HADR enhancements; Federation updates; and database administration enhancements.

Data Server Drivers and Gateway updates

IBM Data Server Drivers and Gateway client components deliver fast, robust connectivity to IBM data storage including DB2. With DB2 Connect licensing, these components can be shared to provide access to IBM z Systems™ or IBM i applications.

Data Server Drivers enable client applications to create, access, update, control, and manage DB2 databases on host systems by using the following:

  • SQL
  • DB2 APIs
  • Open Database Connectivity (ODBC)
  • Java™ Database Connectivity (JDBC)
  • SQLJ (embedded SQL for Java)
  • DB2 Call Level Interface (CLI)
  • Ruby
  • pureQuery
  • .NET
  • PHP
  • Python
  • Perl

New platform enhancement:

  • ADO.Net Package to help simplify deployment

Security enhancement:

  • In-Memory keydb for SSL connection

Performance enhancement:

  • Blocking support for scrollable cursors

Usability enhancement:

  • Microsoft™ ODBC Data Source Administrator GUI enhancements for dsdriver

Manageability enhancement:

  • Register ODBC DSN with Description

Mobile and Rest service access: 

  • OData access and gateway

Serviceability improvements

DB2 Connect V11.1.1, Fix pack 1

DB2 Connect V11.1.1, Fix pack 1 delivers fast and robust connectivity to DB2 databases deployed on either IBM z Systems or IBM i. DB2 Connect includes several editions to best meet your company's needs. With most editions, DB2 Connect client components can be used to directly connect applications running on Linux (including Linux on z Systems™ ), UNIX, and Windows to DB2 servers on z Systems or IBM i. All editions include an optional DB2 Connect server component that can be used as a gateway to concentrate and manage connections from multiple desktop clients and applications to DB2 databases on IBM z Systems or IBM i servers.

DB2 Connect V11.1.1, Fix pack 1 enables client applications to create, access, update, control, and manage DB2 databases on host systems by using the following:

  • SQL
  • DB2 APIs
  • Open Database Connectivity (ODBC)
  • Java Database Connectivity (JDBC)
  • SQLJ (embedded SQL for Java )
  • DB2 Call Level Interface (CLI)
  • Ruby
  • pureQuery
  • .NET
  • PHP
  • Python
  • Perl

DB2 Connect V11.1 updates and enhancements

New platform enhancements:

  • DB2 for z/OS V12 support
  • ADO.Net Package to help simplify deployment

Security enhancement:

  • In-Memory keydb for SSL connection

Performance enhancements:

  • Blocking support for scrollable cursors
  • Keep Dynamic support for DB2 for z/OS

Usability enhancement:

  • Microsoft ODBC Data Source Administrator GUI enhancements for dsdriver

Manageability enhancement:

  • Register ODBC DSN with Description

Serviceability improvements

Refer to the Product positioning section for more information about DB2 Connect editions.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be found on the IBM Accessibility website.



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Product positioning
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DB2 V11.1 for Linux, UNIX, and Windows purchasable features

DB2 Advanced Recovery Feature for Linux, UNIX, and Windows, V11.1

DB2 Advanced Recovery Feature for Linux, UNIX, and Windows,V11.1 is available in conjunction with the DB2 V11.1 database release. This feature consists of advanced database backup, recovery, and data extraction tools that can help you improve data availability, mitigate risk, and accelerate crucial administrative tasks when time is of the essence. New features of the tools include support for DB2 V11.1, including using the tools with DB2 native encryption as well as new enhancements for BLU. The Advanced Recovery Feature bundle contains the following new releases of the included tools:

  • DB2 Merge Backup for Linux, UNIX, and Windows, V3.1
  • DB2 Recovery Expert for Linux, UNIX, and Windows, V5.1
  • Optim™ High Performance Unload for DB2 for Linux, UNIX, and Windows, V6.1

Trial versions of the DB2 Advanced Recovery Feature are available on IBM developerWorks® or as part of the DB2 Advanced Editions/DB2 Developers Edition packages.

Program charges: DB2 V11.1 Advanced Recovery Feature is available under AUSI, PVU, per terabyte, and new DB2 Flex charge metrics. You must acquire the same metric and number of entitlements as you have acquired for the DB2 for Linux, UNIX, and Windows server that you will be running this feature on.

DB2 Performance Management Offering

DB2 Performance Management Offering includes IBM Data Server Manager to help organizations manage their DB2 databases across the enterprise through tooling. IBM Data Server Manager that has a common integrated console, enhanced simplicity, improved performance and scalability, and simplified workflow with actionable recommendations. Organizations can do the following:

  • Simplify database administration and reduce errors with integrated web console to view and monitor the health of databases across the enterprise.
  • Identify, diagnose, prevent, and solve performance problems with a more predictable database server execution environment.
  • Track and manage client/server and database environment efficiently with centralized management.
  • Optimize database performance with expert recommendations on query design, unique indexes, and statistics quality.

With DB2 Performance Management Offering, organizations can get access to IBM Data Server Manager Enterprise for DB2 Enterprise Edition and DB2 Workgroup Server Editions. IBM Data Server Manager is also available with DB2 Advanced editions.

DB2 Connect Unlimited Advanced Edition for z Systems™

DB2 Connect Unlimited Advanced Edition for z Systems is ideal for organizations with extensive usage of DB2 Connect to access DB2 on z Systems, especially where multiple applications are involved. This product includes program code of DB2 Connect Unlimited Edition for z Systems (which contains program code identical to Enterprise Edition and DB2 Connect Application Server Edition for unlimited deployment throughout an organization), as well as program code of InfoSphere® Optim pureQuery Runtime for Linux, UNIX, and Windows and IBM Configuration Manager for z/OS that can be used in conjunction with DB2 Connect. The pureQuery technology, which is included, offers further improved performance and enhanced application security features. The Configuration Manager technology, which is included, offers enhanced manageability of connectivity and DB2 z environments.

DB2 Connect Unlimited Advanced Edition for z Systems licenses are based on the number of production DB2 subsystems or production DB2 data sharing groups, and the capacity available to production and nonproduction DB2 for z/OS data servers (measured in MSUs). They are not affected by the number of processors available to DB2 Connect, the number of users, or the number of processors available to application servers where the application is running. This makes DB2 Connect Unlimited Advanced Edition for z Systems an ideal choice for organizations where multiple applications are using DB2 Connect, or organizations with a mix of two-tier, multitier client/server, and web-based applications.

DB2 Connect Application Server Advanced Edition

DB2 Connect Application Server Advanced Edition consists of DB2 Connect Application Server Edition, together with InfoSphere Optim pureQuery Runtime for Linux, UNIX , and Windows. Just like Application Server Edition, its licensing terms and conditions are meant to address specific needs of multitier client/server applications as well as applications that use web technologies, and pureQuery technology in conjunction with DB2 Connect. The pureQuery technology, which is included, is meant to offer further improved performance and enhanced application security features. DB2 Connect Application Server Advanced Edition license charges are based on the processor technology and the number of processor cores available to the application servers (measured in PVU) where the application is running. License charges are not affected by the number of users of the application, the size of the DB2 Connect server itself (if deployed), or the size of the mainframe database server being accessed.

For example, an application that runs on three 2-CPU (dual core per CPU) application servers (such as WebSphere® Application Server) requires PVU entitlements for 12 processor cores (3 x 2 x 2 = 12 processor cores) for the DB2 Connect Application Server Advanced Edition, regardless of how many CPUs DB2 Connect is running on.

DB2 Connect Unlimited Edition for z Systems

DB2 Connect Unlimited Edition for z Systems is ideal for organizations with extensive usage of DB2 Connect to access DB2 on z Systems, especially where multiple applications are involved. This product includes program code of the DB2 Connect Enterprise Edition as well as program code identical to the DB2 Connect Application Server Edition for unlimited deployment throughout an organization.

DB2 Connect Unlimited Edition licenses are based on the number of production DB2 subsystems or production DB2 data sharing groups, and the capacity available to production and nonproduction DB2 for z/OS data servers (measured in MSUs) and are not affected by the number of processors available to DB2 Connect, the number of users, or the number of processors available to application servers where the application is running. This makes DB2 Connect Unlimited Edition for z Systems an ideal choice for organizations where multiple applications are using DB2 Connect, or organizations with a mix of two-tier, multitier client/server, and web-based applications.

DB2 Connect Unlimited Edition for System i®

DB2 Connect Unlimited Edition for System i is ideal for organizations with extensive usage of DB2 Connect to access DB2 for i, especially where multiple applications are involved. This product includes program code of the DB2 Connect Enterprise Edition as well as program code identical to the DB2 Connect Application Server Edition for unlimited deployment throughout an organization.

DB2 Connect Unlimited Edition for System i licenses are based on the number of processor cores (measured in PVU) allocated to DB2 for i that is being accessed. Charges for the program are not based on the number of processors attached or available to the DB2 Connect Unlimited Edition for System i itself. Unlimited users are permitted. This makes DB2 Connect Unlimited Edition for System i an ideal choice for organizations where multiple applications are using DB2 Connect or organizations with a mix of two-tier, multitier client/server, and web-based applications.

DB2 Connect Application Server Edition

DB2 Connect Application Server Edition is identical to the DB2 Connect Enterprise Edition in its technology. It is designed for large-scale, demanding environments. However, its licensing terms and conditions are meant to address specific needs of multitier client/server applications as well as applications that use web technologies. DB2 Connect Application Server Edition license charges are based on the processor technology and the number of processor cores available to the application servers (measured in PVU), where the application is running. VPC metric monthly licensing is also newly available. License charges are not affected by the number of users of the application, the size of the DB2 Connect server itself (if deployed), or the size of the mainframe database server being accessed.

For example, with PVU licensing, an application that runs on three 2-CPU (dual core per CPU) application servers (such as IBM WebSphere Application Server) requires PVU entitlements for 12 processor cores (3 x 2 x 2 = 12 processor cores) for the DB2 Connect Application Server Edition, regardless of how many CPUs on which DB2 Connect is running.

DB2 Connect Enterprise Edition

DB2 Connect Enterprise Edition is a combination of DB2 Connect server and DB2 client software designed to address the needs of organizations that require robust connectivity from a variety of desktop systems to DB2 on z Systems and System i. DB2 client software is deployed on desktop systems and includes API drivers that connect client/server applications running on these desktop systems to a DB2 server. Designed to offer connectivity for client/server applications in large-scale, demanding environments, the optional DB2 Connect server component enables connection pooling and connection concentrator functions to optimize application availability while minimizing mainframe resource usage. The DB2 Connect server component also includes the capability to access federated data from DB2 for Linux, UNIX, and Windows; DB2 for z/OS; and DB2 for i or Informix® databases through a single consolidated view.

DB2 Connect Enterprise Edition licensing terms help address the needs of two-tier client/server applications. License charges for the DB2 Connect Enterprise Server Edition are based on the number of users of the product. Two types of licensing by number of users are offered: Floating User Single Install and Authorized User. Licensing based on floating users can be used only with the DB2 Connect Server component and not for direct connectivity from the client to DB2 on host systems.

Because charges for DB2 Connect Enterprise Edition are based on the number of users (Authorized User or Floating User Single Install) and because determining the number of users in web-based applications can be very difficult or even impossible, DB2 Connect Application Server Edition and DB2 Connect Unlimited Edition are the preferred licensing options for such environments.



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Program number
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Program number VRM Program name
5725-L47 11.1.1.1 IBM DB2 Advanced Enterprise Server Edition for Linux, UNIX, and Windows
5765-F41 11.1.1.1 IBM DB2 Enterprise Server Edition for Linux, UNIX, and Windows
5725-L15 11.1.1.1 IBM DB2 Advanced Workgroup Server Edition for Linux, UNIX, and Windows
5765-F35 11.1.1.1 IBM DB2 Workgroup Server Edition for Linux, UNIX, and Windows
5724-N76 11.1.1.1 IBM DB2 Developer Edition
5725-L16 11.1.1.1 IBM DB2 Advanced Recovery Feature for Linux, UNIX, and Windows
5724-R28   IBM DB2 CEO Offering
5725-E89   IBM DB2 Advanced CEO Offering
5725-Y59 11.1.1.1 IBM DB2 for Big Data
5725-T27 11.1.1.1 IBM DB2 Performance Management Offering
5724-H93 5.1.0 IBM DB2 Recovery Expert for Linux, UNIX, and Windows
5725-B07 3.1.0 IBM DB2 Merge Backup for Linux, UNIX, and Windows
5724-D54 11.1 IBM DB2 Connect Application Server Edition


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Education support
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Not applicable.



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Offering Information
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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.



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Publications
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None



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Services
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Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings for the efficient installation, implementation, or integration of this product.



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Technical information
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Specified operating environment

Hardware requirements

The hardware requirements of DB2 products may be occasionally updated. To obtain the current information for supported hardware, go to the DB2 for Linux, UNIX and Windows website.

Software requirements

The operating system support level for various DB2 products is frequently updated. To obtain the current information for supported software levels, including recommended maintenance levels, go to the DB2 for Linux, UNIX and Windows website.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement. Read about the Electronic Support portfolio of tools on the IBM Electronic Support website.

You can also access the IBM Support Portal page and the online Service requests and PMRs tool for more support.

Planning information

Packaging

This offering is delivered through the internet. There is no physical media.

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.



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Ordering information
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For ordering information, consult your IBM representative or authorized IBM Business Partner, or go to the Passport Advantage website.

This product is only available through Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Software Value Plus.

More information can be found on the IBM Software Value Plus website.

To locate IBM Business Partners for Software Value Plus in your geography for a specific Software Value Plus portfolio, go to the Find a Business Partner page.

Product group: IBM DB2


Passport Advantage

Program name/Description Part number
IBM DB2 Connect Application Server Edition 5724-D54
IBM DB2 Connect Application Server Edition Virtual Processor Core Monthly License D1QSDLL
IBM DB2 Connect Application Server Edition Virtual Processor Core for Linux on System z® Monthly License D1QSGLL

Charge metric

Not applicable.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available through Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

Not applicable.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Software Support Handbook.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product version or release will be available for a minimum of five years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, through an announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

For additional information on the IBM Software Support Lifecycle Policy, see the IBM Software Support Lifecycle Policy website.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

Yes. Contact your IBM representative.

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Software Subscription and Support applies

Yes. Software Subscription and Support, also referred to as Software Maintenance, is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, see the IBM Software Support Handbook. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

Unless specified otherwise in a written agreement with you, IBM does not provide support for third party products that were not provided by IBM. Ensure that when contacting IBM for covered support, you follow problem determination and other instructions that IBM provides, including in the IBM Software Support Handbook.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, go to the Passport Advantage and Passport Advantage Express website.

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Education allowance does not apply. Education software allowance does not apply. Special education prices are available for qualified customers through Passport Advantage.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a lawful, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to organizations that have IBM Systems. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX® V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, go to the IBM Electronic Support website.

The IBM Electronic Support portal is a single internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for organizations that are Electronic Service Agent tool-enabled to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24 x 7 monitoring and reporting mean human intervention is not required to report errors.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either through the internet (HTTPS or VPN) or modem to provide organizations a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into an organization's system.

For additional information, go to the IBM Electronic Service Agent website.

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support Center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the IBM Electronic Support page.

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services representative, or go to the IBM Electronic Support website.



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Prices
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Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required to access the IBM Passport Advantage website.

For all local charges, contact your IBM representative.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Software Value Plus. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.



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Announcement countries
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All European, Middle Eastern, and African countries, except Islamic Republic of Iran, Sudan, and Syrian Arab Republic.

Trademarks

DB2 Connect, IBM z Systems, dashDB, z Systems, Optim and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, DB2, z/OS, pureQuery, Global Technology Services, PartnerWorld, Passport Advantage, System i, Express, pureScale, developerWorks, InfoSphere, WebSphere, Informix, System z and AIX are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Windows and Microsoft are trademarks of Microsoft Corporation in the United States, other countries, or both.

Oracle and Java are trademarks of Oracle and/or its affiliates in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

IBM Directory of worldwide contacts

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