IBM InfoSphere Information Server V11.5 delivers new integration and governance features

IBM United States Software Announcement 215-345
September 15, 2015


Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications 


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At a glance
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IBM® InfoSphere® Information Server V11.5 offers the following features and benefits:

  • Enables the massively scalable, shared-nothing data integration and cleansing engine to run natively in a Hadoop cluster, bringing enterprise robust capabilities to the data lake.
  • Includes new data classification features to help make sense of the enormous quantities of information in the data lake.
  • Introduces Open Metadata features in support of compliance and other governance initiatives.
  • Delivers new packaging with flexible pricing for deployments of Information Server in a Hadoop cluster.


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Order now
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For ordering, contact your IBM representative. For more information, contact the Americas Call Centers at: 800-IBM-CALL (426-2255).

Reference: SE001



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Overview
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InfoSphere Information Server V11.5 enables the next generation of market-leading integration, quality, and governance platform.

Organizations can take advantage of new features in version 11.5 to realize the inherent value in the information sources they have available and unlock that value at a faster pace than ever before. Whether that information resides on premises in a traditional database or warehouse, in an Apache Hadoop-based data lake, or in the cloud, InfoSphere Information Server enables the enterprise to make use of that data to satisfy the needs of the business.

InfoSphere Information Server now offers revolutionary capabilities to enable your enterprise to operationalize Hadoop in ways that were previously not possible. In this release, Information Server can execute directly inside a Hadoop cluster. This means that all of the data connectivity, transformation, cleansing, enhancement, and data delivery features that thousands of enterprises have relied on for years, can be immediately available to run within the Hadoop platform. This enables the richest set of integration and governance features in the industry, used to solve some of the industry's most complex data challenges, to operate where the company's big data is stored. These features minimize data movements, thereby decreasing time to delivering business value.

This enhancement also maximizes the performance an organization can achieve with Hadoop. Organizations have used IBM's shared-nothing, massively scalable engine to run some of the largest data transformation workloads in the industry. These engine-exploiting, in-memory features such as data partitioning, data pipelining, and dynamic repartitioning enable seamless integration with Hadoop YARN. System resources are managed appropriately by YARN in a way consistent with the organization's policies for their shared services environment.

Perhaps most importantly, these new features for Hadoop use the same simple graphical design environment that IBM clients have previously built millions of integration applications with. This means that organizations can build new Hadoop-based information intensive applications without the need to retrain their development team on newly emerging languages that require manual hand coding and lack governance support.

The ability to run Information Server in Hadoop is made available in both the existing Information Server licensing, as well as under new packages called IBM BigInsights® BigIntegrate and BigQuality. These new packages offer a node-based licensing model to better scale on the Apache Hadoop cluster capacity. For more information refer to Software Announcement 215-349, dated September 15, 2015.

IBM has extended the data governance capabilities in version 11.5 to empower the data steward team to manage their data assets (metadata) and ensure they are meeting the business objectives for their data (data quality). These features are now more relevant than ever when the following three factors are considered:

  • Rapidly increasing amount of data this is now being sent to the data lake.
  • Expanding communities of data providers and consumers from both inside and outside of traditional IT delivery models.
  • Increasing levels of enterprise-sponsored and externally mandated regulatory requirements for the business to understand and protect specific classes of data.

InfoSphere Information Server V11.5 includes new features for the organization to define the policies and rules for what data is of specific interest to the organization and then to survey their various data sources to ensure where that data lives and how it is being used. The organization can then lower the amount of money spent in finding and protecting sensitive data (such as personally identifiable information PII) and increase their understanding regarding compliance with business requirements for how sensitive data should be managed.

This release also extends the types of data sources that can be cataloged, both through prebuilt integration (such as with new XML metadata support) as well as through a new open model for metadata integration. Other software vendors, system integrators, or IBM clients can extend the reach of the InfoSphere Information Governance Catalog through standardized interfaces. Those interfaces capture any assets, any set of attributes, and the lineage for how that information relates to any other information asset.

Optim™ 9.2.1, 10.0.2, and 11.3.1 simplified offering updates

Several updates have been made to the InfoSphere Optim simplified offerings with versions 9.2.1, 10.0.2, and 11.3.1.

The following offerings now include new capabilities to analyze and understand data using the features of InfoSphere Information Analyzer (offered currently as part of InfoSphere Information Server for Data Quality and InfoSphere Information Server Enterprise Edition):

  • IBM InfoSphere Optim Archive Enterprise Edition
  • IBM InfoSphere Optim Test Data Management Enterprise Edition
  • IBM InfoSphere Optim Data Privacy Enterprise Edition

In previous versions these Enterprise Edition offerings included IBM InfoSphere Discovery as a supporting program. With this new release, InfoSphere Information Analyzer delivers many of the same capabilities offered by InfoSphere Discovery, but also offers additional features such as enhanced scalability, security, data rule management, and custom reporting.

The following offerings no longer include IBM Guardium® Redaction as a supporting program:

  • IBM InfoSphere Optim Test Data Management Enterprise Edition
  • IBM InfoSphere Optim Test Data Management Workgroup Edition
  • IBM InfoSphere Optim Data Privacy Enterprise Edition
  • IBM InfoSphere Optim Data Privacy Workgroup Edition


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Key prerequisites
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Planned availability date
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September 25, 2015: Electronic availability

October 23, 2015: Media availability



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Description
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New features for InfoSphere Information Server common components

InfoSphere Information Server delivers common platform services (such as connectivity services, administration services, and deployment services) to support its data integration and data governance capabilities. As part of InfoSphere Information Server V11.5, the following common platform enhancements have been made.

Engine tier execution within Apache Hadoop

This feature enables data integration, data cleansing, and data profiling and analysis workloads to run on the data nodes of a Hadoop cluster.

  • The Information Server engine can be installed on the edge node of a Hadoop cluster and the required binaries can be made immediately available to all nodes of the cluster through three different mechanisms: HDFS distribution, dynamic runtime copy, or NFS. Organizations can choose from among these models to best fit their architecture and security requirements.
  • A new Application Master component submits parallel job run requests to YARN to secure resource allocation on the data nodes of the cluster as appropriate to the job run requirements. Users can leverage features such as Hadoop Node Labels to dedicate processing to specific nodes, and YARN schedule queues to ensure appropriate workload management control.
  • The stages within the job then operate on data partitions that are available for data on those nodes (Data can be shipped to specific data nodes based on YARN's resource selections).
  • The InfoSphere Information Server engine automatically uses in-memory features such as data pipelining, data partitioning, and dynamic repartitioning to minimize job runtimes.
  • Support for Kerberos-enabled clusters.

Hadoop version currency

  • As with previous releases, the product supports Apache Hadoop distributions that conform to the Open Data Platform (ODP) requirements, such as IBM Open Platform, IBM BigInsights, and HortonWorks, as well as other non-ODP distributions, such as Cloudera.
  • Hadoop distribution is supported for reading and writing of data from non-Hadoop InfoSphere Information Server deployments as well as Hadoop engine tier deployment: IBM Open Platform V4.x, IBM BigInsights V4.x, HortonWorks V2.2, V2.3, and Cloudera V5.3, V5.4.

Updated Repository and Application Server options

  • Repository Tier supports Oracle 12g (including RAC) and SQL Server 2014.
  • Services Tier supports IBM WebSphere® Application Server 8.5.5.

Data integration

Information Server now includes the following additional features for data integration:

Data integration for Hadoop

All connectivity, transformation, and data delivery features are now able to execute on the data nodes of the Hadoop cluster.

Hadoop file connectivity

  • Expanded support for Hadoop files, including new data formats, additional character sets, and additional data types.
  • Available on all supported operating systems, including Microsoft™ Windows™, AIX®, Linux™ on System z®, and Linux (both Hadoop and non-Hadoop).

Embedded protection of sensitivity data in-flight

Information Server Enterprise Edition licensing now includes Optim data masking libraries for protecting sensitive information in a DataStage® parallel job.

Push-down processing into relational database

  • The DataStage Balanced Optimization features that allow users to execute their data integration workloads within a relational database by automatically rewriting the job design as SQL is now included in the InfoSphere DataStage license and several products that include InfoSphere DataStage as a supporting program.
  • Balanced Optimization has also been extended to support push-down into an IDAA configuration on System Z.

Data quality

Information Server now includes the following additional features for data quality:

Data classification

  • Support for data privacy, data masking and test data management initiatives by identifying where Personally Identifiable Information (PII), sensitive and other classes of data are stored.
  • Quick time to value by identifying the type of data contained within a column using three dozen predefined, data classes including credit card, taxpayer IDs, US phone number, and others.
  • Extensible classifications enable you to create and customize three types of data classes: valid values list, regular expression (regex), and Java™ class.
  • Column analysis results provide suggested data classification based on data values. Users can review these classifications and select the data class that best represents the data stored in each column.

Performance enhancements

  • Improved scalability and reduced resource consumption during data profiling (column analysis).
  • A new option to limit the distinct values stored can dramatically reduce the size of the results database (IADB).
  • Improved scalability for cross domain and foreign key analysis. The new algorithm does not require a full column analysis with capture of all distinct values.

Certifications

  • Data profiling, classification, investigation, standardization, matching, survivorship, address verification, and monitoring are now supported running directly inside a Hadoop cluster.
  • USAC and AVI address cleansing and validation is also supported running on the Hadoop cluster.
  • Oracle Connector certification for IADB.

InfoSphere Information Governance Catalog

Information Server now includes the following additional features for data governance:

Governance Catalog Extensible Framework

Allow customers to define and register new assets within the catalog, setting their display and structural definitions, allowing users to recognize and understand the information best. Further, these assets may be fully governed and mapped for purposes of lineage.

Data class definitions

  • Allow for the detected Data Classifications to display and be searched within Information Governance Catalog.
  • Allow Administrators to create and manage Data Class definitions, including their regular expressions, valid values or range.

Multilanguage support

Enables business terms to be defined in different languages and associated to each other to allow the organization to manage business definitions that are related.

XML Schema Definition support

Enables you to import an XML Schema definition file, and browse, or share the included entities, attributes, and types across the enterprise, and further, governing and annotating the entities, attributes, and types.

Hadoop file metadata import

You can now import metadata for Hadoop files.

Column-level lineage for Hadoop files

Job lineage now includes column-level lineage for the file connector when used for files in Hadoop or on other operating systems.

Asset Interchange support for Extend Lineage content

Enables you to easily and seamlessly migrate all Extended Data Source and Extension Mapping content from previous versions of Metadata Workbench or between versions of Information Governance Catalog. This capability was not previously available.



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Program number
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Program number VRM Program name
5724-Q36 11.5.0 IBM InfoSphere Information Server
5725-C81 11.5.0 IBM InfoSphere Information Workgroup Edition
5725-G05 11.5.0 IBM InfoSphere Information Server Packages
5725-C80 11.5.0 IBM InfoSphere Information Server for Data Warehousing
5724-Q57 11.5.0 IBM InfoSphere DataStage Pack for SAS


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Offering Information
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Product information is available via the Offering Information website

http://www.ibm.com/common/ssi



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Publications
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Product documentation is available in Knowledge Center at

http://www-01.ibm.com/support/knowledgecenter/SSZJPZ_11.5.0/


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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services or to contact a Software Services sales specialist, visit

http://www.ibm.com/software/sw-services/



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Technical information
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Specified operating environment

Hardware requirements

For information, visit

http://www.ibm.com/software/data/infosphere/info-server/overview/requirements.html
Software requirements

For information, visit

http://www.ibm.com/software/data/infosphere/info-server/overview/requirements.html

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Performance considerations

DB2® Enterprise Server Edition 10.5 significantly offers increased data protection, scalability and performance for all its database intensive operations which, based on IBM DB2 technology, is designed to manage data more effectively and efficiently. Greater availability is delivered through enhancements such as online, automated database reorganization. In addition, the increased scalability and the ability to leverage the latest in server technology helps deliver increased performance of backup and recovery processes.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

IBM Electronic Support

The IBM Support Portal is your gateway to technical support. This includes IBM Electronic Support tools and resources, for software and hardware, to help save time and simplify support. The Electronic Support tools can help you find answers to questions, download fixes, troubleshoot, automate data collection, submit and track problems through the Service Request online tool, and build skills. All these tools are made available through your IBM support agreement. Read about the Electronic Support portfolio of tools

http://ibm.com/electronicsupport
Access the IBM Support Portal
http://ibm.com/support
Access the online Service Request tool
http://ibm.com/support/servicerequest

Planning information

Packaging

This offering is delivered through the Internet. There is no physical media.

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, and will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.



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Ordering information
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This product is only available via Passport Advantage®. It is not available as shrinkwrap.


Cross-platform product for use on z Systems™ Integrated Facility for Linux (IFL) engines or zEnterprise® BladeCenter Extension

Order the part numbers that follow when the product is intended to run on zEnterprise BladeCenter Extension or the Linux operating system on z Systems IFL engines. If the product is not intended to run in these environments, order from the other set of part numbers in this announcement. This set of part numbers provides the identical supply and authorization as the other set in this announcement.

Program name/Description Part number
IBM InfoSphere Information Server for Multiplatforms Version V11.5 Multilingual Media Pack BY07MML
IBM InfoSphere Information Server Enterprise Edition V11.5 Multiplatform Multilingual Media Pack BY07NML
IBM InfoSphere Information Server for Data Integration for Data Warehousing V11.5 MP ML Media Pack BY07PML
IBM InfoSphere Information Server for Data Quality for Data Warehousing V11.5 MP ML Media Pack BY07QML
IBM InfoSphere Information Server Enterprise Edition for Data Warehousing V11.5 MP ML Media Pack BY07RML
IBM InfoSphere Information Server for Data Integration V11.5 Multiplatform Multilingual Media Pack BB1JIML
IBM InfoSphere Information Server for Data Quality V11.5 Multiplatform Multilingual Media Pack BY07SML
IBM InfoSphere Information Governance Catalog V11.5 Multiplatform Multilingual Media Pack BY07TML
IBM InfoSphere Information Goverance Catalog for Data Warehousing V11.5 MP ML Media Pack BY07UML
IBM InfoSphere Information Server for Workgroup Edition V11.5 Multiplatform Multilingual Media Pack BY07VML



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Terms and conditions for distributed products

This product is only available via Passport Advantage. It is not available as shrinkwrap.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Agreement for Acquisition of Software Maintenance

The following agreement applies for Software Subscription and Support (Software Maintenance) and does not require customer signatures:

IBM Agreement for Acquisition of Software Maintenance (Z125-6011)

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support (also referred to as Software Maintenance) can be extended by the purchase of a renewal option, if available. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

Program name Program number LI number
IBM InfoSphere Information Server 5724-Q36 L-SBRN-9WGDEP IBM InfoSphere FastTrack V11.5 GA LI
IBM InfoSphere Information Server 5724-Q36 L-SBRN-9WGD9J IBM InfoSphere Information Services Director V11.5 GA LI
IBM InfoSphere Information Server 5724-Q36 L-SBRN-9WGD84 IBM InfoSphere Information Analyzer Workbench V11.5 GA LI
IBM InfoSphere Information Server 5724-Q36 L-SBRN-9WGD6C IBM InfoSphere Information Analyzer V11.5 GA LI
IBM InfoSphere Information Server 5724-Q36 L-SBRN-9WGD4B IBM InfoSphere DataStage & QualityStage® Designer v11.3 GA LI
IBM InfoSphere Information Server 5724-Q36 L-SBRN-9WGCZW IBM InfoSphere QualityStage V11.5 GA LI
IBM InfoSphere Information Server 5724-Q36 L-SBRN-9WGCQZ IBM InfoSphere DataStage/ DataStage Server V11.5 GA LI
IBM InfoSphere Information Workgroup Edition 5725-C81 L-SBRN-9WGKYJ IBM InfoSphere FastTrack Workgroup Edition V11.5 GA LI
IBM InfoSphere Information Workgroup Edition 5725-C81 L-SBRN-9WGKUT IBM InfoSphere Information Services Director Workgroup Edition V11.5 GA LI
IBM InfoSphere Information Workgroup Edition 5725-C81 L-SBRN-9WGKQ7 IBM InfoSphere Information Governance Catalog Workgroup Edition V11.5 GA LI
IBM InfoSphere Information Workgroup Edition 5725-C81 L-SBRN-9WGKJU IBM InfoSphere Information Analyzer Workgroup Edition V11.5 GA LI
IBM InfoSphere Information Workgroup Edition 5725-C81 L-SBRN-9WGKDS IBM InfoSphere Information Analyzer Workbench Workgroup Edition V11.5 GA LI
IBM InfoSphere Information Workgroup Edition 5725-C81 L-SBRN-9WGED6 IBM InfoSphere DataStage and QualityStage Designer Workgroup Edition V11.5 GA LI
IBM InfoSphere Information Workgroup Edition 5725-C81 L-SBRN-9WGEAY IBM InfoSphere QualityStage Workgroup Edition V11.5 GA LI
IBM InfoSphere Information Workgroup Edition 5725-C81 L-SBRN-9WGE8W IBM InfoSphere DataStage Workgroup Edition V11.5 GA LI
IBM InfoSphere Information Server Packages 5725-G05 L-SBRN-9WGL98 IBM InfoSphere Information Server Enterprise Edition V11.5
IBM InfoSphere Information Server Packages 5725-G05 L-SBRN-9WGL6G IBM InfoSphere Information Governance Catalog V11.5 GA LI
IBM InfoSphere Information Server Packages 5725-G05 L-SBRN-9WGL59 IBM InfoSphere Information Server for Data Quality V11.5
IBM InfoSphere Information Server Packages 5725-G05 L-SBRN-9WGL4B IBM InfoSphere Information Server for Data Integration V11.5
IBM InfoSphere Information Server for Data Warehousing 5725-C80 L-SBRN-9WGLJ3 IBM InfoSphere Information Server Enterprise Edition for Data Warehousing V11.5 GA LI
IBM InfoSphere Information Server for Data Warehousing 5725-C80 L-SBRN-9WGLGL IBM InfoSphere Information Governance Catalog for Data Warehousing V11.5 GA LI
IBM InfoSphere Information Server for Data Warehousing 5725-C80 L-SBRN-9WGLEX IBM InfoSphere Information Server for Data Quality for Data Warehousing V11.5 GA LI
IBM InfoSphere Information Server for Data Warehousing 5725-C80 L-SBRN-9WGLD5 IBM InfoSphere Information Server for Data Integration for Data Warehousing V11.5 GA LI
IBM InfoSphere DataStage Pack for SAS 5724-Q57 L-SBRN-9WGCXX IBM InfoSphere DataStage Pack for SAS V11.5 GA LI

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Subscription and Support (Software Maintenance) also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that (1) for programs acquired under the IBM International Passport Advantage offering, this term applies only to your first acquisition of the program and (2) for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Passport Advantage applies

Yes, and through the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

Usage restriction

None

For additional information, refer to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Software Subscription and Support applies

Yes. Software Subscription and Support (also referred to as Software Maintenance) is included with licenses purchased through Passport Advantage and Passport Advantage Express®. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

Yes. All distributed software licenses include Software Subscription and Support (also referred to as Software Maintenance) for a period of 12 months from the date of acquisition, providing a streamlined way to acquire IBM software and assure technical support coverage for all licenses. Extending coverage for a total of three years from date of acquisition may be elected.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Handbook at

http://www.ibm.com/support/handbook
Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under this agreement.

For more information about the Passport Advantage Agreement, visit the Passport Advantage website at

http://www.ibm.com/software/passportadvantage

Variable charges apply

No

Educational allowance available

Not applicable

Terms and conditions for host products

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Agreement for Acquisition of Software Maintenance

The IBM Agreement for Acquisition of Software Maintenance (Z125-6011) agreement applies for subscription and support and does not require customer signatures.

These programs are licensed under the IBM Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect. IBM z Systems™ Operational Support Services - SoftwareXcel is an option if you desire added services.

License Information number

The program's License Information will be available for review on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, consult the IBM Software Support Handbook found at

http://www.ibm.com/support/handbook
IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program technical support

Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Subscription and Support is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Subscription and Support also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Passport Advantage applies

No

Usage restriction

For additional information, refer to the License Information document that is available on the IBM Software License Agreement website

http://www.ibm.com/software/sla/sladb.nsf

Software Subscription and Support (Software Maintenance) applies

No

For operating system software, the revised IBM Operational Support Services - SoftwareXcel offering will provide support for those operating systems and associated products that are not available with the Software Subscription and Support offering.

This will ensure total support coverage for your enterprise needs, including IBM and selected non-IBM products. For complete lists of products supported under both the current and revised offering, visit

http://www.ibm.com/services/sl/products

IBM Operational Support Services - SoftwareXcel

Yes

Educational allowance available

Yes. A 15% education allowance applies to qualified education institution customers.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective. IBM does not warrant that systems and products are immune from the malicious or illegal conduct of any party.



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IBM Electronic Services
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Electronic Service Agent™ and the IBM Electronic Support web portal are dedicated to providing fast, exceptional support to IBM Systems customers. The IBM Electronic Service Agent tool is a no-additional-charge tool that proactively monitors and reports hardware events, such as system errors, performance issues, and inventory. The Electronic Service Agent tool can help you stay focused on your company's strategic business initiatives, save time, and spend less effort managing day-to-day IT maintenance issues. Servers enabled with this tool can be monitored remotely around the clock by IBM Support, all at no additional cost to you.

Now integrated into the base operating system of AIX V5.3, AIX V6.1, and AIX V7.1, Electronic Service Agent is designed to automatically and electronically report system failures and utilization issues to IBM, which can result in faster problem resolution and increased availability. System configuration and inventory information collected by the Electronic Service Agent tool also can be viewed on the secure Electronic Support web portal, and used to improve problem determination and resolution by you and the IBM support team. To access the tool main menu, simply type smitty esa_main, and select Configure Electronic Service Agent. In addition, ESA now includes a powerful web user interface, giving the administrator easy access to status, tool settings, problem information, and filters. For more information and documentation on how to configure and use Electronic Service Agent, refer to

http://www.ibm.com/support/electronic

The IBM Electronic Support portal is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. This portal enables you to gain easier access to IBM resources for assistance in resolving technical problems. The My Systems and Premium Search functions make it even easier for Electronic Service Agent tool-enabled customers to track system inventory and find pertinent fixes.

Benefits

Increased uptime: The Electronic Service Agent™ tool is designed to enhance the Warranty or Maintenance Agreement by providing faster hardware error reporting and uploading system information to IBM Support. This can translate to less wasted time monitoring the symptoms, diagnosing the error, and manually calling IBM Support to open a problem record. Its 24x7 monitoring and reporting mean no more dependence on human intervention or off-hours customer personnel when errors are encountered in the middle of the night.

Security: The Electronic Service Agent tool is designed to be secure in monitoring, reporting, and storing the data at IBM. The Electronic Service Agent tool is designed to securely transmit either via the Internet (HTTPS or VPN) or modem to provide customers a single point of exit from their site. Communication is one way. Activating Electronic Service Agent does not enable IBM to call into a customer's system.

For additional information, please refer to IBM Electronic Service Agent

http://www.ibm.com/support/esa/

More accurate reporting: Because system information and error logs are automatically uploaded to the IBM Support center in conjunction with the service request, you are not required to find and send system information, decreasing the risk of misreported or misdiagnosed errors. Once inside IBM, problem error data is run through a data knowledge management system and knowledge articles are appended to the problem record.

Customized support: Using the IBM ID entered during activation, you can view system and support information in the My Systems and Premium Search sections of the Electronic Support website at

http://www.ibm.com/support/electronic

My Systems provides valuable reports of installed hardware and software using information collected from the systems by Electronic Service Agent. Reports are available for any system associated with your IBM ID. Premium Search combines the function of search and the value of Electronic Service Agent information, providing advanced search of the technical support knowledgebase. Using Premium Search and the Electronic Service Agent information that has been collected from your system, you are able to see search results that apply specifically to your systems.

For more information on how to utilize the power of IBM Electronic Services, contact your IBM Systems Services Representative, or visit

http://www.ibm.com/support/electronic



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Prices
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For additional information and current prices, contact your local IBM representative.


Business Partner information

If you are an IBM Business Partner -- Distributor for Workstation Software acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBM ID and password are required.

https://www.ibm.com/software/howtobuy/passportadvantage/paoreseller

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit

http://www.ibm.com/financing

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.

For more financing information, visit

http://www.ibm.com/financing



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Order now
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To order, contact your Americas Call Centers or your local IBM representative. To identify your local IBM representative call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: callserv@ca.ibm.com

Mail:
IBM Teleweb Customer Support
ibm.com® Sales Execution Center, Americas North
3500 Steeles Ave. East, Tower 3/4
Markham, Ontario
Canada L3R 2Z1
Reference:

SE001

The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.
Trademarks

Optim, z Systems, IBM z Systems and Electronic Service Agent are trademarks of IBM Corporation in the United States, other countries, or both.

IBM, InfoSphere, BigInsights, Guardium, AIX, Passport Advantage, WebSphere, System z, DataStage, DB2, zEnterprise, QualityStage, Express and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Oracle and Java are trademarks of Oracle and/or its affiliates in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page

http://www.ibm.com/planetwide/us/

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