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IBM Literature

The trust factor in the cognitive era - How CSPs can capitalize on personal data while preserving privacy

Learn how digital trust has become a key factor in the relationship between consumers ...

From business insight to business action - Combining the power of IBM Predictive Analytics and IBM Decision ...

Learn how predictive analytics and decision optimization can work together to create ...

Cloud for telecommunications

CSP leaders expect cloud computing to bring new revenue streams, improved efficiency ...

Automation in the Cloud - Native Hybrid Network

Appledore Research guide to achieve an intent-based Cloud Management System that ...

Victorious or vanquished? Digital Reinvention in telecommunications

Communications service providers are rethinking how they engage with customers and ...

Connections are limitless, the network is not

Expanding the network in the traditional way is unrealistic, requiring substantial ...

Take customer care to the next level: Transform customer contact centers (whitepaper)

Exceptional customer care can be a catalyst for cost savings and profit, yielding ...

Take customer care to the next level: Transform customer contact centers (white paper)

Exceptional customer care can be a catalyst for cost savings and profit, yielding ...

Highlights from the fall 2016 Global Telecom Consumer Survey

Customer experience, digital trust highlight the fall 2016 Global Telecom Survey ...